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FM-112/00/20/05/2016

INSTITUTE OF AUTO PARTS AND HAND TOOLS TECHNOLOGY


QUALITY CONTEXT OF THE ORGANIZATION
1. External and internal issues those are relevant to the purpose of the organization
External Issues
ISSUE TYPE
National Level
Regional Level
Legal
Technological
Competitive
Market
Cultural
Social
Economic
Internal Issues
ISSUE TYPE
Values
Culture
Knowledge

ISSUE DETAILS

Performance
2. Needs and expectations of interested parties relevant to the QMS
INTERESTED PARTIES / CUSTOMER
NEEDS
STAKEHOLDERS
1. Customers
2. Owners
3. People in the organization
4. External providers
(Vendors)
5. Bankers
6. Regulators
7. Trade unions
8. Society (Competitors)
9. Society (Opposing pressure
groups)
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EXPECTATIONS

Local Level

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