Professional Documents
Culture Documents
Code Description Causes
Code Description Causes
Description
Causes
Exposure lamp defective Lamp
Exposure lamp error
stabilizer defective Exposure lamp
The peak white level is less than 64/255
101
connector defective Standard white
digits (8 bits) when scanning the shading
plate dirty Scanner mirror or scanner
plate.
lens out of position or dirty
Scanner motor driver defective
Scanner motor defective Harness
Scanner home position error 1
between SIO board and scanner motor
120 The scanner home position sensor does not
disconnected Scanner HP sensor
detect the OFF condition during operation.
defective Harness between SIO and HP
sensor disconnected
Scanner motor driver defective
Scanner motor defective Harness
Scanner home position error 2
between SIO board and scanner motor
121 The scanner home position sensor does not
disconnected Scanner HP sensor
detect the ON condition during operation.
defective Harness between SIO and HP
sensor disconnected
Black level detection error The black level
141 cannot be adjusted within the target value
Harness disconnected Defective SBU
during the zero clamp.
Dirty exposure glass or optics section
White level detection error
SBU board defective Exposure lamp
142 The white level cannot be adjusted within
defective Lamp stabilizer defective
the target during auto gain control.
Scanner motor defective
SBU communication error
The SBU connection cannot be detected at Defective SBU Defective harness
144
power on or recovery from the energy save Defective detection port on the BICU
mode.
161- The error result of self-diagnostic by the
Defective BICU Defective connection
001 ASIC on the BICU is detected.
between BICU and SBU
161- IPU error
Defective BICU board
002 Detected an error during an access to the Ri.
Copy Data Security Unit error
The copy data security board is not
detected when the copy data security
Incorrect installation of the copy data
165 function is set "ON" with the initial setting. security board Defective copy data
A device check error occurs when the copy security board
data security function is set "ON" with the
initial setting.
Serial Number Mismatch
NVRAM defective BICU replaced
195 Serial number stored in the memory does
without original NVRAM
not have the correct code.
Polygon motor error 1: ON timeout
Defective or disconnected harness to
The polygon mirror motor does not reach the polygon motor driver board Defective
202
targeted operating speed within the specified polygon motor driver board Defective
time after turning on or changing speed
polygon motor.
203 Polygon motor error 2: OFF timeout
Disconnected or defective harness to
The polygon mirror motor does leave the
polygon motor driver board Defective
consecutive times.
AC charge output error [K]
The measured voltage is not proper when
300
BICU measures the charge output for each
color.
AC charge output error [M]
The measured voltage is not proper when
301
BICU measures the charge output for each
color.
AC charge output error [C]
The measured voltage is not proper when
302
BICU measures the charge output for each
color.
AC charge output error [Y]
The measured voltage is not proper when
303
BICU measures the charge output for each
color.
Color development motor error
The motor LOCK signal is not detected for
325
more than two seconds while the motor
START signal is on.
TD sensor (Vt high) error 1: K
The Vt value of the black, magenta, cyan, or
yellow TD sensor exceeds the specified
value (default: 4.7V) with SP3020-002 for
360
twenty counts. The [Vt - Vtref] value of the
black, magenta, cyan, or yellow TD sensor
exceeds the specified value (default: 5.0V)
with SP3020-001.
Code Description
TD sensor (Vt high) error 1: M
The Vt value of the black, magenta, cyan, or
yellow TD sensor exceeds the specified
value (default: 4.7V) with SP3020-002 for
361
twenty counts. The [Vt - Vtref] value of the
black, magenta, cyan, or yellow TD sensor
exceeds the specified value (default: 5.0V)
with SP3020-001.
TD sensor (Vt high) error 1: C
The Vt value of the black, magenta, cyan, or
yellow TD sensor exceeds the specified
value (default: 4.7V) with SP3020-002 for
362
twenty counts. The [Vt - Vtref] value of the
black, magenta, cyan, or yellow TD sensor
exceeds the specified value (default: 5.0V)
with SP3020-001.
363
364
365
366
367
372
373
374
375
397
398
399
400
441
543
544
545
547
551
552
553
672
681
682
683
687
690
730
740
Controller-to-operation panel
communication error at startup
Controller stall Controller board
After powering on the machine, the
installed incorrectly Controller board
communication circuit between the
defective Operation panel connector
controller and the operation panel is not
loose or defective
opened, or communication with controller is
interrupted after a normal startup.
RFID: Communication error
Communication error occurs when the
Defective RFID reader and writer
RFID starts to communicate with the RFID
Disconnected ASAP I/F No memory
receptor. Retry of RFID communication
chip on the toner cartridge Noise
fails three times after the machine has
detected the RFID communication error.
Memory chip at TD sensor: Communication
error
Damaged memory chip data
Retry of memory chip communication fails Disconnected inter face No memory
three times after the machine has detected chip on the development unit Noise
the memory chip communication error.
RFID: Unit check error
The machine gets RFID communication
Caused by noise
error even the toner cartridges have not been
installed in the machine.
Memory address command error
The BICU does not receive a memory
Loose connection Defective controller
address command from the controller 120
Defective BICU
seconds after paper is in the position for
registration.
GAVD communication error
The I2C bus device ID is not identified
during initialization. A device-status error Loose connection Defective BICU
occurs during I2C bus communication. The Defective LD controller board
I2C bus communication is not established
due to an error other than a buffer shortage.
Shift tray motor error
The shift tray HP sensor does not activate
within 1.86 seconds after the shift tray motor Defective shift tray motor Defective
starts to move at power on or copying. The shift tray HP sensor.
1st detection failure issues a jam error, and
the 2nd failure issues this SC code.
Finisher stapler motor error (D038/D041)
Staple jam Motor overload Defective
The 1st detection failure issues a jam error, stapler motor Defective stapler safety
and the 2nd failure issues this SC code.
sensor
Motor overload Loose connection of
the stapler unit HP sensor Loose
Finisher stapler movement motor error
742
connection of the stapler unit movement
(D038/D041)
motor Defective stapler unit HP sensor
Defective stapler movement motor
Motor overload Loose connection of
750 Tray lift motor error (D038/D041)
the tray lift motor Defective tray lift
motor
Finisher punch motor error (D038/D041)
The punch HP sensor is not activated within Punch HP sensor disconnected,
the specified time after the punch motor
defective Punch motor disconnected or
760
turned on. The 1st detection failure issues a defective Punch motor overload due to
jam error, and the 2nd failure issues this SC obstruction
code.
Code Description
Causes
Punch registration motor error (D038/D041)
The punch unit moves but is not detected at
Motor harness disconnected, loose,
763 the home position within the specified time.
defective Defective registration motor
The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code.
Paper edge detection sensor error
Defective connector Defective paper
(D038/D041)
787
edge detection sensor. Defective DA or
The machine does not detect correct voltage
AD converter.
from the paper edge detection sensor.
Paper size sensor error without side tray
Defective connector Defective paper
(D038/D041)
788
size sensors Defective DA or AD
The machine does not detect correct voltage
converter.
from the paper size sensors.
Paper size sensor error with side tray
Defective connector Defective paper
(D038/D041)
789
size sensors Defective DA or AD
The machine does not detect correct voltage
converter.
from the paper size sensors.
Front jogger motor error without side tray
(D038/D041)
The machine does not detect a correct signal Defective front jogger motor Loosen
790 from the front jogger fence HP sensor at
connection Motor overload Defective
power-on. The 1st detection failure issues a front jogger fence HP sensor
jam error, and the 2nd failure issues this SC
code.
Rear jogger motor error without side tray
(D038/D041)
The machine does not detect a correct signal Defective rear jogger motor Loosen
791 from the rear jogger fence HP sensor at
connection Motor overload Defective
power-on. The 1st detection failure issues a rear jogger fence HP sensor
jam error, and the 2nd failure issues this SC
code.
792 Pick-up roller contact motor error without Defective pick-up roller contact motor
793
794
795
796
797
Code Description
Front Fan error
798 The machine detects the fan lock signal
(ON) consecutively 200 ms.
799
816
819
820
870
872
873
875
876
877
878
880
900
Device error
card.
Address book error
Defective software program Defective
An error is detected in the data copied to the
HDD Incorrect path to the server
address book over a network.
HDD mail data error
Defective HDD Power failure during
An error is detected in the HDD at machine
an access to the HDD
initialization.
HDD mail transfer error An error is detected Defective HDD Power failure during
in the HDD at machine initialization.
an access to the HDD
Delete All error 1: HDD
An error is detected while all of the HDD or Data Overwrite Security Unit (SD card)
NVRAM are formatted physically by the
not installed Defective HDD
Data Overwrite Security Unit (D377).
Delete All error 2: Data area
An error is detected while all of the HDD or
The logical format for the HDD fails.
NVRAM are formatted logically by the Data
Overwrite Security Unit (D377).
Log Data Error
An error was detected in the handling of the
log data at power on or during machine
operation. This can be caused by switching
the machine off while it is operating.
HDD Data Overwrite Security SD card error
The 'all delete' function cannot be executed Defective SD card (D377) SD card
but the Data Overwrite Security Unit (D377) (D377) not installed
is installed and activated.
TPM system authentication error
Incorrect updating for the system
The system firmware is not authenticated by firmware Defective flash ROM on the
TPM (security chip).
controller board
File format converter error
Defective file format converter
The file format converter does not respond.
Electric counter error
Defective NVRAM Defective
Abnormal data in the counters.
controller
910 ...
External Controller Error
914
External Controller Error 6
While EAC (External Application
Converter), the conversion module, was
Power outage at the EFI controller EFI
919 operating normally, the receipt of a power controller was rebooted Connection to
line interrupt signal from the FLUTE serial EFI controller loose
driver was detected, or BREAK signal from
the other station was detected.
Printer application error
Defective software Unexpected
920 An error is detected in the printer application hardware resource (e.g., memory
program.
shortage)
Printer font error
A necessary font is not found in the SD
921
A necessary font is not found in the SD card. card. The SD card data is corrupted.
990 Software performance error
Defective software Defective
The software makes an unexpected
controller Software error
operation.
Code Description
Software continuity error
The software has attempted to perform an
991 unexpected operation. However, unlike SC
990, the object of the error is continuity of
the software.
Undefined error
992
Defective software program
Operation panel management records
exceeded
An error occurred because the number of
records exceeded the limit for images
994
managed in the service layer of the
firmware. This can occur if there if there are
too many application screens open on the
operation panel.
995 CPM setting error
997
998
Causes
Software program error Internal
parameter incorrect, insufficient working
memory.
An error undetectable by any other SC
code occurred