Professional Documents
Culture Documents
Key Terms - Organizational Behaviour
Key Terms - Organizational Behaviour
CHAPTER 1:
Corporate social responsibility Organizational
activities intended to benefit society and the
environment beyond the firms immediate financial
interests or legal obligations
Deep-level diversity Differences in the
psychological characteristics of employees,
including personalities, belifs, values and
attitudes
Ethics The study of moral principles or values
that determine whether actions are right or
wrong and outcomes are good or bad
Evidence-based management The practice of
making decisions taking actions based on
research evidence
Globalization Economic, social, and cultural
connectivity with people in other parts oft the
world
High-performance work Practices A
perspective which holds that effective
organizations incorporate several workplace
practices that leverage the potential of human
capital
Human capital The stock of knowledge, skills,
and abilities among employees that provide
economic value to the organization
CHAPTER 4:
Affective organizational commitment An
individuals emotional attachment to,
involvement in, and identification with an
organization
Attitudes The cluster of beliefs, assessed
feelings, and behavioural intentions towards a
person, object or event
Cognitive dissonance An emotional
experience caused by a perception that our
beliefs, feelings, and behaviour are incongruent
with each other
Continuance commitment An individuals
calculative attachment to an organization
Emotional dissonance The psychological
tension experienced when the emptions people
are required to display are quite different from
the emotions they actually experience at that
moment.
Emotional intelligence A set of abilities to
perceive and express emotion, assimilate
emotion in thought, understand and reason with
emotion , and regulate emotion in oneself and
others
Emotional labour The effort, planning, and
control needed to express organizationally
desired emotions during interpersonal
transactions
10
11
12
13
14
15
16
17
18
19