Professional Documents
Culture Documents
Iso Upn Yogya-2
Iso Upn Yogya-2
Empower Organization ?!
EMPOWERMENT PROGRAMME
UPN VETERAN YOGYAKARTA
Agus Santosa
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Introduction
Everyone has had experiences of
poor quality when dealing with
business organizations. These experiences
might involve an airline that
has lost a passengers luggage, a dry
cleaner that has left clothes wrinkled
or stained, poor course offerings and
scheduling at your college, a purchased
product that is damaged or
broken, or a pizza delivery service
that is often late or delivers the wrong
order. The experience of poor quality is exacerbated when employees of the
company either are not empowered to correct quality inadequacies or do
not seem willing to do so. We have all encountered service employees who do
not seem to care. The consequences of such an attitude are lost customers
and opportunities for competitors to take advantage of the market need.
Successful companies understand the powerful impact customer-defined quality
can have on business. For this reason many competitive firms continually
increase their quality standards
Engineer (Insinyur)
This applies to all engineers, which if in Indonesia using the title ST alias engineering degree. The
engineers join a professional organization called Indonesian Engineers Association (PII).
Today there are 14 types of the engineering profession in Indonesia, ranging from mechanical engineers,
geodetic, engineering physics, civil engineering, and chemical engineering.
Architect
The scope of work of the architect very broad and covers the interior, the scope of the building, the scope
of the building complex, until the scope of the city, and regional.
Tour Guide
Tourism workforce is a profession that is needed in Indonesia because the Indonesian tourism potential of
the object is quite a lot.
Basically, this type of tourism labor quite a lot because of the many professions that relate to this one
sector. Some examples might include the fields of airline ticket agents, pilots, flight attendants, catering,
and others. Can also the hospitality field, which is involved is the manager of the hotel, room service staff,
controllers, and others.
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Accountant
Accountants are those who are experts in the field of accounting. The accounting profession
divided into several kinds, among which are public accountants, internal accountants, government
accountants, and accountants education. Each task accountants also vary. There is managing the
financial accounting (financial), cost accounting (cost), even a tax accounting (tax).
Dentist
Currently taking the dental profession in Indonesia is still small, so a lot of employment
opportunities for the profession on this one.
Surveyor
Generally, surveyors or surveyors come from schools that teach the measurement of earth
sciences, among them the Geodesy and Geomatic Engineering graduate from the university or the
National Land High School graduate (BPN), and other institutions engaged in engineering
construction. Until now, the need for a survey team is still very high in Indonesia
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Ahead of the MEA, the Indonesian labor can be a threat from Vietnam &
China
Age labor in Vietnam is also younger and they want to learn more and receive
training in order to be able to work better.
"So armed with the competence and professional certification that our
workforce can be competitive, be competitive. Talk competence there are two
based. One, based formal education, the second on skill. Yes, it's true
competency certificate.
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Beetle
Porsche
Mercedes
Hyundai
Dimensions of Quality
Vision
Prevention costs
Appraisal costs
Quality Management?
Business rationalization
Why Adopt QM ?
The Business Case
Increase Revenue
Higher Customer Satisfaction & Market Share
Improved management
86% of respondents
73% of respondents
Improved efficiency
69% of respondents
Reduced waste
53% of respondents
Reduced costs
40% of respondents
Cutting costs
Saving time
Increasing customer satisfaction
Developing better business processes
Improving product quality
Reducing response times
Creating competitive advantage through
investment in quality
8. Utilizing best practice through
collaboration and focus
9. Helping you grow your business
10. Reducing risk
ISO 9001:2015
Awareness, Understanding & Implementing
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Objective
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Quiz
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ISO 9001
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Quiz
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Sistematika proses
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Quiz
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Operation Excellent
Competition
Vision
Competitive
Advantages
Fateful
Defence
Offence
Vision
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2035
Kelamaan
????
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ISO 9001:2015
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Komponen Penilaian
Bobot (%)
Mutu data dan informasi pemenuhan tujuh standar akreditasi perguruan tinggi
(Penilaian kualitatif dan kuantitatif berdasarkan Buku V: Matriks Penilaian
10
90
Borang)
100
Total
No.
Standar
Bobot (%)
2
3
2,63
26,32
13,16
18,42
7,89
Total
18,42
13,16
100,00
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ISO 9001:2015
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Quiz
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