S.

No

Customer Project Activity Description

Mode

Receive
d Date /
Time

Morning Routines

SSTPL

Morning Mail - Reply to customers

and Employees
Ensure Redmine Task for All team
members

SSTPL
SSTPL
SSTPL
SSTPL

Review of BUG / ISSUE Sheet

Morning Team HURDLE
Management Review
Escalated Items - Plan of Action

SSTPL

General Customer CALLS

SSTPL

11:00

Afternoon
SSTPL

Product Testing

SSTPL
SSTPL

Review Work Self - One Major

activity per day that will be
discussed in the Management
Review
Review Work Team
R&D for any critical / new
development
Mid-Day Status Update

SSTPL
SSTPL

EOD Works
SSTPL

Sending Status Mail

Activity Update(We need it for internal analysis)

1 Synergy

CAMS

Data Upload Guidance

Mail

###

2 Synergy
3 SSTPL
4 Hanoon
5 XM-EAPS
6 XM-EAPS

CAMS
MGMT
HRMS
ERP
ERP

Data Upload Guidance

Review Meeting
Login Page is Not working
Patch Update
Patch Update

Mail
###
InPerson Meeting
WebExCal
###
Mail
###
Mail
###

7 Hanoon
8 XM-EAPS

HRMS
ERP

Saham Location Employee Details Mail

ERP Account charts update
PhoneCall

###

Response
Date /
Time

Status

Remarks

With in
TAT

Employees Mails where subject says "Action

Requested"
Demo Requests If Any
Meeting Invites if Any
WebEx Creation Request to System Admin

Review Bug Excel Sheet 1 sheet Yesterday

Closed Items 2 sheet Yesterday Bug list/ Reopened Items 3 sheet All Bugs (inclusive of
yesterday) mail sent to Management team
Bugs / Issues Reviews with Team

15:00

After Customer Calls, Mail need to send to

customer to ensure the correctness of
discussion points. CC to management team

Major Activity completion Status

List of Customer Mails
List of Issues / bugs
Escalations
Product Major Issues
Employee Issues
Risks

)
### CLOSED

Yes

### CLOSED
### CLOSED
### CLOSED
### CLOSED
### OnGoing

Mail from Priyadharshni

Yes
Yes

Mail from Fayaz

Mail from Fayaz
Mail from Sreeraman. One point closed,
another point yet to send mail
Un Scheduled Discussion Call with Fabian

Yes