2016 Anda Citizen's Charter Edition

Your Guidebook on the Municipalitys Frontline Services
LOCAL GOVERNMENT UNIT OF ANDA, BOHOL POBLACION, ANDA, BOHOL, PHILIPPINES
CONTACT NO. (038) 510 8094/ 0917 324 5917 | E-MAIL: andabohollgu@gmail.com | WEBSITE: www.andabohol.gov.ph

LOCAL GOVERNMENT UNIT OF ANDA, BOHOL POBLACION, ANDA, BOHOL, PHILIPPINES
For recommendations, suggestions and complaints, contact the department head concerned or the Municipal Personnel Office.

TABLE OF CONTENTS
MAYORS MESSAGE
VICE MAYORS MESSAGE
TABLE OF CONTENTS
PERFORMANCE PLEDGE
SERVICE STANDARDS
PREFACE
MAPS
VISION, MISSION & GOALS
BRIEF HISTORY
DEMOGRAPHY
GEOGRAPHICAL LOCATION
MUNICIPAL OFFICIALS
i
ii
3
10
11
12
13
14
15
19
21
22
MUNICIPAL FRONTLINE SERVICES

ADMINISTRATIVE SUPPORT
23
OFFICE OF THE MUNICIPAL MAYOR

AVAILING OF PUBLIC CUSTOMER ASSISTANCE
SECURING MAYORS CLEARANCE
SOLEMNIZATION OF CIVIL MARRIAGE
SCHEDULE WITH THE MAYOR
SECURING PERMIT TO CONDUCT MOTORCADE, PARADE OR
24
24
25
26
27
28
PROCESSION, MEETINGS, ASSEMBLY AND SEMINARS.

USING GOVERNMENT FACILITIES AND EQUIPMENT
27

OFFICE OF THE MUNICIPAL VICE MAYOR

ACCREDITATION OF CIVIC SOCIETY ORGANIZATIONS (CSOs),
30
ISSUANCE OF COPY/IES OF SANGGUNIANG BAYAN DOCUMENTS

REVIEW OF BARANGAY ORDINANCES
LEGISLATIVE PROCESS FLOWCHART
MUNICIPAL PERSONNEL OFFICE
FILING OF APPLICATION FOR LEAVE
SECURING SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND
32
33
34
NON-GOVERNMENT ORGANIZATIONS (NGOs) or PEOPLES

ORGANIZATIONS (POs)
OTHER PERSONNEL RECORDS
35
36
PROCESSING OF MONETIZATION OF LEAVE CREDITS OF AVAILING

EMPLOYEE
36
PROCESSING OF TERMINAL LEAVE OF EMPLOYEES WHO ARE

SEPARATED FROM THE SERVICE
37
MANAGEMENT INFORMATION SYSTEM

IN-HOUSE COMPUTER REPAIR
EMPLOYEES ATTENDANCE ENROLLMENT
MUNICIPAL LOCAL GOVERNMENT OPTS. OFFICE
PROCESSING OF REQUEST TO TRAVEL ABROAD/ LOCAL
PROCESSING OF APPLICATION FOR SCHOLARSHIP GRANTS
PROCESSING OF BARANGAY OFFICIALS DEATH BENEFITS
PUBLIC ORDER AND SAFETY
35
ASSISTANCE (BODBA)
31
ANDA POLICE STATION

FILING COMPLAINTS
ISSUANCE OF POLICE CLEARANCE
BUREAU OF POLICE PROTECTION
ISSUANCE OF FIRE SAFETY INSPECTION CERTIFICATE
39
39
40
41
41
42
43
44
45
45
46
47
47

FINANCIAL MANAGEMENT& PROJECT

DEVELOPMENT
MUNICIPAL ACCOUNTING OFFICE

PROCESSING OF CLAIMS
MUNICIPAL BUDGET OFFICE
ISSUANCE OF OBLIGATION REQUEST
REVIEW OF BARANGAY BUDGET
MUNICIPAL TREASURERS OFFICE
PAYING REAL PROPERTY TAXES
SECURING TAX CLEARANCE
REGISTRATION OF BRAND MARK (PATIK)
CALIBRATION OF WEIGHING SCALE
SECURING COMMUNITY TAX CERTIFICATE
PAYMENT OF WATERBILL
PAYMENT OF MARKET RENTAL
BUSINESS PERMITS AND LICENSING OFFICE
SECURING/ RENEWING MAYORS PERMIT/ BUSINESS PERMIT
RETIREMENT OF BUSINESS
OCCUPATIONAL PERMIT
AMENDMENTS IN THE BUSINESS PERMIT
RENEWAL OF LEASE CONTRACT
MUNICIPAL ASSESSORS OFFICE
SECURING OWNERS COPY OF UPDATED TAX DECLARATION
SECURING ASSESSMENT FOR A NEW BUILDING OR MACHINERY
SECURING CERTIFICATIONS ON TAX DECLARATION, PROPERTY
HOLDING OR NO IMPROVEMENT
CANCELLING, REVISING OR CORRECTING ASSESSMENTS
PREPARING SKETCHPLAN AND PROPERTY LOCATION VICINITY
PLAN
50
51
51
56
56
57
59
59
59
61
61
62
62
63
64
64
65
66
67
68
70
70
72
73
74
75

MUNICIPAL PLANNING & DEVT. OFFICE

SECURING CERTIFICATION ON SITE CLASSIFICATION
SECURING LOCATIONAL CLEARANCE
SECURING SOCIO-ECONOMIC PROFILE, MUNICIPAL OR BARANGAY
MAPS
SECURING PRELIMINARY APPROVAL OF SIMPLE SUB-DIVISION
PLAN
INFRASTRUCTURE DEVELOPMENT
MUNICIPAL ENGINEERING DEPARTMENT

PREPARATION OF PLANS AND PROGRAMS OF WORK
MAINTAINING DRAINAGE SYSTEMS AND OTHER INFRASTRUCTURES
SECURING BUILDING PERMIT
SECURING ELECTRICAL PERMIT
CITIZENS AFFAIR
MUNICIPAL SOCIAL WELFARE & DEVT. OFFICE

PROCESSING OF FINANCIAL ASSISTANCE TO FAMILIES IN CRISIS
SITUATION
CASE PLANNING AND MANAGEMENT OF REPORTED CHILD IN NEED
OF SPECIAL PROTECTION, VIOLENCE AGAINST WOMEN AND
CHILDREN (VAWC), PHYSICALLY, SEXUALLY AND EMOTIONALLY
ABUSED
EMERGENCY/ DISASTER OPERATIONS
SECURING SENIOR CITIZENS ID
APPLICATION FOR REPLACEMENT OF OLD OR LOST OSCA
IDENTIFICATION CARD
ISSUANCE OF PURCHASE BOOKLETS

DAY CARE SERVICE PROGRAM
SUPPLEMENTAL FEEDING
MUNICIPAL CIVL REGISTRY OFFICE
REGISTRATION OF BIRTH
REGISTRATION OF DEATH
78
78
79
80
80
82
83
83
84
85
87
89
90
90
91
92
93
94
95
95
97
98
98
99

REGISTRATION OF MARRIAGE
100
REGISTRATION OF APPLICATION FOR MARRIAGE LICENSE
101
ISSUANCE OF CERTIFICATIONS OF ALL VITAL EVENTS
102
R.A 9048 FILING PETITIONFOR CHANGE OF FIRST NAME (CFN) OR

CORRECTION OR CORRECTION OF CLERICAL ERRORS
103
DELAYED REGISTRATIO OF CIVIL REGISTRY RECORDS
104
LEGITIMATION
105
ADOPTION
106
ANNULMENT OF MARRIAGE
107
LEGAL SEPARATION
108
NATURALIZATION
108
OTHER LEGAL DOCUMENTATION FOR RECORD PURPOSES
109
COMELEC OFFICE
ISSUANCE OF VOTER CERTIFICATION AND CERTIFIED TRUE COPIES
THEREOF
APPLICATION FOR REGISTRATION/ CHANGE AND/ OR CORRECTION

OF ENTIRES/ TRANSFER OF RECORDS/ REACTIVATION OF VOTING
RECORDS/ VALIDATION
RELEASING OF VOTERS ID
PHILPOST OFFICE
ISSUANCE OF POSTAL ID
PHILHEALTH PAYMENTS
PUBLIC EMPLOYMENT & SERVICES OFFICE
AVAILING OF SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS
(SPES)
110
110
111
112
113
113
114
115
115

ECONOMIC DEVELOPMENT
117
ANDA TOURISM OFFICE
118
REQUESTING FOR TOURISM INFORMATION

ISSUANCE OF LIFEGUARD CERTIFICATION
SELLING OF TOURISM SOUVENIR ITEMS
ANDA WATERWORKS SYSTEM
BILLING
CUSTOMER ASSISTANCE CENTER
APPLICATION FOR MEMBERSHIP
QUINALE BEACH BAR
CATERING SERVICES
MUNICIPAL AGRICULTURES OFFICE
118
119
120
121
121
122
122
123
123
125
AVAILMENT OF HYBRID REGISTERED AND CERTIFIED SEEDS,CORN,

HVCC, FISHERIES AND AVAILMENT OF BANGUS FISH CAGES, AND
FISH SHELTER AND INORGANIC FERTILIZER
125
AVAILMENT OF VEGETABLE SEEDS
126
AVAILMENT OF GIANT TILAPIA FINGERLINGS
127
ISSUANCE OF LIVESTOCK AND POULTRY HEALTH CERTIFICATES
127
AVAILMENT OF PROJECT PROPOSAL PREPARATION ASSISTANCE
128
AVAILMENT OF FITS CENTER SERVICES
128
TRAINING REQUEST
129

HEALTH & ENVIRONMENTAL MANAGEMENT
130
MUNICIPAL HEALTH OFFICE

AVAILMENT OF GENERAL OUTPATIENT CONSULTATION
AVAILING OF MATERNAL HEALTH SERVICES
AVAILING OF WELL-CHILD HEALTH SERVICES
AVAILING OF IMMUNIZATION SERVICES
SECURING HEALTH/ MEDICAL CERTIFICATION
AVAILING OF LABORATORY SERVICES
AVAILING OF PRE-MARRIAGE COUNSELLING CERTIFICATE
SECURING SANITARY PERMIT AND HEALTH CARD
PURSUING SANITATION-RELATED COMPLAINTS
DENTAL SERVICES
SOLID WASTE MANAGEMENT OFFICE
GARBAGE COLLECTION
FILING COMPLAINTS
ALLOWABLE PERIOD OF EXTENSION DUE TO UNUSUAL
CIRCUMSTANCES
DIRECTORY OF OFFICIALS & DEPT. HEADS
APPENDICES
131
A-CUSTOMER FEEDBACK FORM (ENGLISH)

B-CUSTOMER FEEDBACK FORM (CEBUANO)
C-COMPLAINT FORM
D-ORGANIZATIONAL CHART
E-FUNCTIONAL CHART
F-EXECUTIVE ORDER
G-ANTI-RED TAPE ACT OF 2007
H-IRR OF RA 9485
I-ANTI-RED TAPE ACT POSTERS/ SIGNAGES
131
132
133
135
136
137
138
139
140
141
142
142
144
145
146
152
153
154
155
156
157
160
167
177

WE, the officials and employees of the Municipality of Anda, Bohol, adhering to our
unified dream of PADAYON
ANDA, do hereby pledge and commit ourselves as
promised in this Citizens Charter.
Specifically, we will:
Provide useful and comprehensive information guided by this locally-crafted Citizens Charter;
Adopt innovative approaches and utilize modern technologies;
Demonstrate sensitivity and appropriate behavior and professionalism;
Attend to clientele with proper identification and complete uniform;
Yield with integrity without prejudice and discrimination;

Outstandingly offer assistance with guaranteed satisfaction;
Nurture and value every citizens comments, suggestions and needs;
Adhere and comply strictly with the service standards with written explanation for any delays in frontline
services;
Necessarily
dedicate our strengths and potentials in the performance of our sworn duties and
responsibilities;
Display correct procedure, fees, and charges and provide adequate and correct information;
Adopt and strengthen public service is a public trust service principle/motto.
SO, HELP US GOD.
10

ON PERSONAL QUERIES:
walk-in clients should be acknowledged within 1 minute of entry;
provide directions to visitors unfamiliar with the office premises;
waiting area should have enough chairs for clients;
refer clients to a maximum of two (2) personnel;
officers should be identified by ID cards;
clients should be accommodated within 10 minutes of the agreed time of any
appointment while 30 minutes should be allotted for those clients without
personal interruptions incurred;
service with a sincere smile;

clean rest rooms.
ON TELEPHONE QUERIES:
calls should be answered within 3 rings;
customers should not be transferred to more than 2 employees;
staff should assist the clients by first identifying themselves followed by referring
the call to the designated officer

11
In the past, the government has launched numerous efforts to curb red tape but
these did not result in dramatic changes in public service. In some cases red tape even
intensified. With the passage of R.A. 9485 otherwise known as the Anti-Red Tape Act of
2007 and its Implementing Rules and Regulations we hope to end and cut red tape.
Embodied in this law, each Government agency is required to put up a Citizens
Charter that will set up their respective standards with regard to the manner of transacting
with the public by requiring each agency to simplify service procedures, formulate service
standards to observe transparency, integrity, efficiency and accountability in every
transaction.
The Anti-Red Tape Act not only directs the LGUs to enhance and streamline the
frontline services, it also seals this commitment between government and citizens by the
Citizen's Charter. Eliminating red tape and averting graft and corruption has far reaching
benefits for our country because red tape has long been a part of our culture with the
constituents having to deal with voluminous requirements and seemingly endless
processes.
Thus, guided and armed by this locally-crafted Anda Citizens Charter, our
employees will now be more capable and equipped in the delivery of sterling public
service, not only because of the depth of access it allows, the depth of knowledge it
reveals, the depth of attention to citizens it provides, but also because the charter allows
the citizens our clientele to monitor our performances and participate in our policymaking and processes.
The 2016 Anda Citizens Charter is indeed very sensible as we embrace ourselves
in our goal of PADAYON ANDA and our vision to making our town as a premier
Agri-Business and Eco-Cultural Tourism Destination.
12


13
A premier eco-cultural tourism destination, sustainable agri-business and climate resilient

municipality in the region propelled by enlightened leaders with empowered, self-reliant and
God-loving Andahanons coupled with good governance and committed to the growth and
protection of the environment.
The Municipality of Anda is committed in developing a well-balanced ecology, economy, social,

spiritual, infrastructure, climate-resilient, good& participatory governance to bolster the safety of
life and eco-cultural tourism without comprising the environment and its people, their culture and
resources.
Preservation of cultural heritage

Develop and maintain historical sites
Promote proper peoples participation
Promote environmental sustainability
Increase economic opportunities thru agricultural development
Ensure public safety
ANDA towards a premier eco-cultural tourism destination, sustainable agri-business and

climate resilient municipality in the region.
14

Blessed with a mystic touch visible through the various spots where a glance is
spelled by a feeling of comfort and refuge, every tourist site in the municipality of Anda
attunes you to the sight and sound of nature, its historical past and spiritual passion of
the community.
The Municipality of Anda is located 100 kms from Tagbilaran City, Bohol. It has a
total land area of 62.8615 sq. kms. which is made of 16 barangays. A two-hour ride
directly from the metropolis, it is accessible through various points of Bohol. It is
bounded on the north by the Municipality of Candijay, on the East and South by the
Mindanao Sea and on the West the Municipality of Guindulman. The people, composed
of more than 18,000 population are mostly Visayans and speak Cebuano. The peoples
lifestyle is mainly simple and rural that mostly engaged in fishing and farming.
This place was once a wilderness; the shores were swampy and covered with thick
mangroves and hardwood trees.
During the early part of its civilization up to the later decade of the nineteenth
century, this region was a barrio of Guindulman called Quinale due to the characteristic
of land formation of sand, gravel and corals that piled layer after layer amassed by sea
waves since time immemorial. This can be verified geologically by observing the sandy soil
of the barrios of Poblacion and Suba.
On March 24, 1874 the petition of barrio Quinale to become a town was denied
again for the same reason---the number of taxpayers could not reach the required 500.
On September 23, 1874, only a few months from being denied, the people made
another petition. This time the people took tact.

15
Independent Lieutenant (Teniente Absoluto) Victorio Felisarta and thirty-seven

(37) other signatories made the following reasoning: Their 1856 petition was denied for
lacking the required number of taxpayers. Their 1872 petition was denied for the same
reason. The number of births far exceeded the number of deaths, but the people migrated
to other places due to lack of supervision and opportunities.
The reason why the people want to be a town is to have a proper supervision and
leadership. Without leadership the number of taxpayers would not increase, so first make
Quinale into a town so that the taxpayers could reach 500 and not the other way around.
Provincial Politio-Military Governor Don Joaquin Bengoechea, understood the
reasoning. So the provincial governor suggested, make a petition only for the civil aspect
of the town. The requirement of 500 taxpayers is only for becoming a town. So the
September 23, 1874 petition requested only to be a town in the civil aspect.
The new petition went into rigmarole due to the reluctance of the religious
authorities to approve it. On March 11, 1875, the Consejo De Administracion (Council for
Administration) recommended that the visita (mission field) of Quinale be spearated in its
civil aspect only because the Archbishop was not inclined to separate it on its religious
aspect.
On March 12, 1875, Governor General Don Jose De Malcampoy y Monje issued
the decree creating the new town of Anda. On April 1, 1875 the order was published. The
archbishop of Manila confirmed the separation was only on the civil aspect of the town.
On May 3, 1875, the local officials of the new town of Anda and the mother town of
Guindulman gathered together to determine the boundaries.
As to the renaming of the town, there is no record yet found as to the authenticity of
the. However, according to the explanation by early inhabitants, the word ANDA is derived
from the word ANDAR (to walk) visayanized as naga-andar meaning walking or towards
16

prosperity. Another version of the naming of this town is that it was derived from the name
of a Spanish Governor General, Simon de Anda, whose memory due to the influence of the
Spanish authorities, the towns name was attributed to. Anda led the army of Filipino and
Spanish troops to fight against british invasion. However, the authenticity of either version
remains to this date a continuous study and research.
Since the inhabitants of this newly created municipality were wanting of knowledge
and a short of proper guidance in performing governmental functions, the people invited
an educated person from Guindulman to serve as an administrator or adviser in running the
machinery of the government. They invited Pablo Castro Sr. to live in Anda to teach and to
give advices to the officials of the town regarding governmental affairs. He got his meager
education in Manila. He was sent there by his parents while he was still young.
He was popularly known as Maestro Amboy, Juece Amboy, and Capitan Amboy for
serving in various government positions as an adviser, Juece de Sementera y de Policia,
and as a Capitan Municipal. The varied positions were however rendered on different
times.
However, the new town was still under the parochial jurisdiction of Guindulman.
The Bishop of Cebu (Bohol was yet under the Diocese of Cebu) did not affirmed that the
new municipality be granted a separate parish. He was doubtful that this newly created
town could sustain the needs of an independent parish.
The people through some leaders namely: Perfecto Paguia; Gabriel Escobido,
Benedicto Amper among others, continued persistently in petitioning the Bishop of Cebu
that a separate parish should be established in Anda. On March 19, 1885-Anda parish
was granted to be separated from Guindulman assigning Rev. Fr. Julian Cisnero as the first
parish priest. On January 6, 1885 the approval from the Spanish Cortes for a separate civil
government of Anda was at hand. So in the year 1885 the people enjoyed a dual
celebration-civil and parochial.

17
In 1898 during the Philippine Revolution, a revolutionary force was organized by

Pablo Castro to fight the Spaniards.
The Americans in 1900 invaded Bohol and encountered stiff resistance in the town
of Guindulman so they burned down houses and public buildings up to Anda town. When
the people of Anda returned from the mountains where they remained for a year, they
found their houses burned down except for their church, convent and municipal building.
(Address of Town Executives were gradually

changed from Capitan, to Presidente, then to Mayor) During the Spanish period, the head
of the town was called a gobernadorcillo or capitan municipal. Usually the head was
chosen every two years by drawing of lot whom the Spanish Parish Priest will select from
among the prominent persons of the town with sufficient income and knowledge. Later on
during the American regime regular elections were held every three years then increased to
four years, then it became six years then back to three years.. The following became the
town executives. (The sequence or order of tenure of office of the early town executives
could not be determined here except t he later ones).

Silverio Escobido, Gabriel
Escobido, Perfecto Paguia, Benedicto Amper, Pablo Castor Sr., Esteban Escobido, Esteban
Escobal, Lucio Felisarta Sr., Ramon Escobia, Victor Paguia, Hipolito Paguia, Cipriano
Bernido Sr., Eulogio Dagondon, Valentin Timaan, Bernabe Amper Sr.
Victor Felicita-19191921 1926-1931; Diosdado Paguia-1922-1925; Alfonso Castillo-1931-1934.
18

1938-1940
1941-1945
1945-1955
1956-1959
1960-1963
1964-1971
1971-1980
1980-1986
1986-1988
1988-1997
1998-2001
2001-2010
2010-2013
2013-2016
2016-PRESENT
ALFONSO CASTILLO
VICENTE DE LOS ANGELES
AQUILINO DELIGERO
ALFONSO CASTILLO
SIMEON ESCOBIA
ATTY. TEODULFO L. AMORA
CONCORDIA L. MAKINANO
ATTY. TEODULFO L. AMORA
GAUDIOSO AMORA (OIC)
PAULINO T. AMPER
ANGELINA B. SIMACIO
PAULINO T. AMPER
ANGELINA B. SIMACIO
METODIO L. AMPER
ANGELINA B. SIMACIO
Andas uniqueness has a rich heritage to offer not only to the Filipinos but to the
entire world, a town that is worth your interest and discovery. Truly, an eco-cultural
destination in the region.
According to the Office of the Municipal Planning and Development Coordinator (MPDC),
the total population of the Municipality of Anda based on the 2015 CBRMS survey is
17,264 people with 3,683 households. The population and households per barangay are
as follows:

19
Population as of 2015 CBRMS survey= 17,264

Population as of 2015 CBRMS survey= 17264
2783
2302
1270
420
390
300
636
1020 1135 1230 1028 1006 1006
1488
526 724
No. of Households as of CBRMS 2015 survey=

3,683
No. of Households as of CBRMS 2015 survey= 3,683
583
509
342
277
76
206 211
73
72
124
268 258 257
216
91 120
20

The Municipality of Anda has a total land area of 6,286.1495 hectares. It is bounded in the
north by the Municipality of Candijay; in the South and East by the Mindanao Sea; and in
the West by the Municipality of Guindulman. It is approximately one hundred kilometers
east of Tagbilaran City. Besides the Mindanao Sea, the eastern part of the town is flanked
by the southward stretch of land to the direction of the town of Candijay.
BARANGAYS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
ALMARIA
BACONG
BADIANG
BUENASUERTE
CANDABONG
CASICA
KATIPUNAN
LINAWAN
LUNDAG
POBLACION
STA. CRUZ
SUBA
TALISAY
TANOD
TAWID
VIRGEN
TOTAL
AREA
HECTARES
SQ. KMS.
596.9709
402.3881
528.725
484.0479
809.9045
129.948
462.3735
341.7129
883.546
51.44
212.3326
95.012
219.9377
501.5882
147.4398
435.5785
5.96
4
5.38
4.84
8.09
1.29
4.62
3.42
8.83
0.51
2.12
.95
2.19
5.01
1.47
4.36
6,286.1495 has.
62.86
sq. km.

21
MUNICIPAL OFFICIALS
EXECUTIVE DEPARTMENT
MAYOR ANGELINA B. SIMACIO
Municipal Mayor
LEGISLATIVE DEPARTMENT
VICE MAYOR NILO J. BERSABAL
Municipal Vice Mayor
SANGGUNIANG BAYAN MEMBERS

KAG. JOCELYN T. AMPLAYO
SB MEMBER
KAG. MARIO G. ALONSO

SB MEMBER
KAG. DOLORES S. AMORA

SB MEMBER
KAG. JOHN LOUIS C. DELIGERO

SB MEMBER
KAG. ALMAR JOSE S. JANDAYAN

SB MEMBER
KAG. LEONARDO A. DELOSO

SB MEMBER
KAG. FERDINAND V. BERONGOY

SB MEMBER
KAG. AGUSTIN G. MAKINANO

SB MEMBER
ABC PRESIDENT ABSALON T. DELOY
22

ADMINISTRATIVE

23
OFFICE OF THE MUNICIPAL MAYOR

2/F ANDA MUNICIPAL HALL, Poblacion, Anda, Bohol
Municipal Mayor: Angelina B. Simacio
Contact Nos.: 0917 324 5917
SERVICES OFFERED:
Public Service
AVAILING OF PUBLIC CUSTOMER ASSISTANCE.

ABOUT THE SERVICE: Municipal residents and other clients may request the Office of the
Mayor for referral, recommendations, endorsements or communications. Public Customer Assistance
covers the following areas:
Medical/Financial Assistance | Job Recommendations | Endorsement | Referral
REQUIREMENTS:
Request Letter/ Barangay Clearance, Medical Certificate for Medical Assistance & Endorsement
from Barangay Chairman
FEES: None
TIME FRAME: 9 minutes
HOW TO AVAIL THE SERVICE:
IT WILL
TAKE YOU
PLEASE
APPROACH
1 minute
ARVIN RUBILLOS
5 minutes
ARVIN RUBILLOS
3. APPROVAL OF THE MUNICIPAL MAYOR.
2 minutes
MAYOR ANGELINA
SIMACIO
4. RELEASING OF REQUEST. Your approved

communication is released.
1 minute
ARVIN RUBILLOS
FOLLOW THESE STEPS

1. FILING & RECORDING OF REQUEST.
Submit your request letter or the pertinent
documents required to the employee-in-charge.
2. EVALUATION AND PREPARATION BY THE
RECEIVING CLERK.
24

SECURING MAYORS CLEARANCE.

ABOUT THE SERVICE: Individuals need to secure a Mayors Clearance for various
purposes such as for employment, among others.
REQUIREMENTS:
Original and Photocopy of Barangay Clearance

Original and Photocopy of Police Clearance
Original and Photocopy of Court Clearance
Latest Community Tax Certificate
FEES: Php60.00
TIME FRAME: 8 MINUTES
IT WILL
TAKE YOU
PLEASE
APPROACH
1. FILING/RECORDING OF REQUEST.
1 minute
ARVIN RUBILLOS
2. PAYMENT OF MAYORS CLEARANCE. Pay the Mayors

clearance at the Municipal Treasurers Office
3 minutes
MARIO MAKINANO
MTO COLLECTOR
3. SUBMISSION OF MAYORS CLEARANCE FEE.

Go back to the Mayors Office and present the official
receipt
2 minutes
ARVIN RUBILLOS
FOLLOW THESE STEPS
1 minute
4. APPROVAL. Mayor approves and signs the clearance.
5. RELEASING OF REQUEST. Your approved Clearance is

released.
(depends on
the availability
of the mayor)
1 minute
MAYOR ANGELINA B.
SIMACIO
ARVIN RUBILLOS

25
SOLEMNIZATION OF CIVIL MARRIAGE.

ABOUT THE SERVICE:
The Mayors Office provides documentary preparation necessary in the

conduct of marriage solemnization and the scheduled dates in conformity with the authority given to the Local
Chief Executive under the Local Government Code (RA 7160).
REQUIREMENTS: MARRIAGE LICENSE, OFFICIAL RECEIPT AND PRESENCE OF WITNESSES TO THE

MARRIAGE.
FEES: Php320.00
IT WILL
TAKE YOU
PLEASE
APPROACH
2 minutes
ARVIN D. RUBILLOS
2. SCHEDULING. Scheduling of date of Marriage.
5 minutes
ARVIN D. RUBILLOS
3. PAYMENT. Pay prescribed fees at the Municipal
5 minutes
MARIO MAKINANO
MTO COLLECTOR
FOLLOW THESE STEPS

1. INQUIRY & SUBMIT REQUIREMENTS. Sign in
Clients Log Book. Submit requirements for review and
evaluation.
Treasurers Office. Official Receipt will be issued.
4. SOLEMNIZATION. Presence during the scheduled date

of Marriage with witnesses.
5. RELEASING OF THE MARRIAGE CERTIFICATE.

Receive the Marriage Certificate/ Contract and recording
by MCR and sealed the marriage contract.
30
minutes
MAYOR ANGELINA B.
SIMACIO
10
minutes
MARIA PAZ DELIGERO

MCR
26

SCHEDULE WITH THE MAYOR.

REQUIREMENTS: VOTERS ID or other Valid IDs
FEES: None
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. FOR APPOINTMENT, look for the Secretary

FOR EMERGENCY APPOINTMENT, inquire if the
Mayor is available at the Office
2 minutes
ARVIN D. RUBILLOS
2. IF AVAILABLE, list your name in the logbook,

wait for your turn to be called
IF NOT, come back on your scheduled meeting
with the Mayor
Depends
upon the
availability
5 minutes
ARVIN D. RUBILLOS
SECURING PERMIT TO CONDUCT MOTORCADE /PARADE OR

PROCESSION, MEETING, ASSEMBLY AND SEMINARS.
REQUIREMENTS:
LETTER OF REQUEST ADDRESSED TO THE MAYOR, INDICATING THE

SCHEDULE OF ACTIVITY INCLUDING THE TIME AND VENUE.
FEES: MOTORCADE, ASSEMBLY, RALLIES, DEMONSTRATION, DISCO, PROMOTIONAL SALES

AND THE LIKE (PHP115.00); OTHER GROUP ACTIVITIES: PHP90.00.

27

IT WILL
TAKE YOU
PLEASE
APPROACH
1. FILING/ RECORDING OF REQUEST. Submit request

letter to the receiving clerk or employee in-charge.
2 minutes
ARVIN D. RUBILLOS
2. APPROVAL BY THE MAYOR. The Mayor approves and

signs the request / intent.
2 minutes
MAYOR ANGELINA B.
SIMACIO
3. PAYMENT OF THE PERMIT. You are requested to pay

the Permit at the Treasurers Office.
5 minutes
MARIO E. MAKINANO
BPLO-Designate
4. PREPARATION OF MAYORS PERMIT. Present the

Official Receipt to the Employee-in-Charge. The
employee in-charge prepares the permit.
3 minutes
ARVIN D. RUBILLOS
5. APPROVAL & RELEASING. The Mayor signs the

permit. The employee-in-charge will release the
permit and you are requested to sign the logbook.
2 minutes
ARVIN D. RUBILLOS
FOLLOW THESE STEPS
USING GOVERNMENT FACILITIES & EQUIPMENT

REQUIREMENTS:
LETTER REQUEST ADDRESSED TO THE MUNICIPAL MAYOR, SPECIFYING THE
GOVERNMENT FACILITY/IS TO BE USED, DATE TIME AND PURPOSE.
IN AVAILING THE FACILITIES OF THE LGU, PROSPECTIVE USERS MAY GO DIRECTLY TO THE
OFFICE OF THE MAYOR AND FILL-UP THE FACILITY/EQUIPMENT REQUEST FORM.
FEES: BASED ON ORDINANCE
28


IT WILL
TAKE YOU
PLEASE
APPROACH
1. PRESENT LETTER OF REQUEST/FILING OUT OF

BORROWERS FORM
1 minute
ARVIN D. RUBILLOS
2. PAYMENT OF FEES (IF ANY)
2 minutes
MARIO E. MAKINANO
Treasurers Office
3. APPROVAL OF THE REQUEST. Mayor approves and

signs the Borrowers Slip.
3 minutes
MAYOR ANGELINA B.
SIMACIO
4. RELEASE OF THE APPROVED REQUEST.
2 minutes
ARVIN D. RUBILLOS
FOLLOW THESE STEPS

29
SANGGUNIANG BAYAN
SB Building, Poblacion, Anda, Bohol

Municipal Vice Mayor: Nilo J. Bersabal
Contact Nos.: 0998 456 3898
The Sangguniang Bayan, as the legislative body, is mandated by law to enact ordinances, approve
resolutions, appropriate funds for the general welfare of the municipality and its people and carry
out other legislative measures that are in harmony with the aspirations of Andahanons.
SERVICE CATEGORIES
(MUNICIPAL COUNCIL SECRETARIAT)
Agenda Preparation and Production
Involves the preparation of agenda and other related documents necessary for the efficient and orderly
conduct of every session conducted once every week or as need arises.
Documentation and Minutes Production
Involves the preparation of all official documents of the Municipal Council which invariably are the products
or outputs of each sessions conducted.
Administrative Support
The Sangguniang Bayan Secretariat provides administrative services to the Sangguniang Bayan
which includes, but not limited to, records management, personnel management, provision of
office supplies as well as the publication and posting of notices of public hearing, meetings,
enacted ordinances and approved resolutions.
Equipment/Logistics Support
Provision of equipment and other logistics requirements of the respective Municipal Councilors,
the session hall and meeting rooms.
Special Projects and Activities
Aside from the mainstream activities and responsibilities, the SB Secretariat Office also handles
and implements some so-called special projects and activities which may be assigned to the office
from time to time.
Preparation of peoples request for copies of enacted ordinances and approved resolutions
30

SERVICES OFFERED:
Accreditation of Civic Society Organizations (CSOs), Non-Government Organizations (NGOs), &

Peoples Organizations (POs).
Provides photocopies of resolution/ordinance upon request.
Passing of resolution, enactment of ordinance and appropriation of Funds for the towns welfare.
. ACCREDITATION OF CIVIC SOCIETY ORGANIZATIONS (CSOs),
NON-GOVERNMENTAL ORGANIZATIONS (NGOs) or PEOPLES

ORGANIZATIONS (POs).
REQUIREMENTS:
DULY ACCOMPLISHED APPLICATION FORM | BOARD RESOLUTION SIGNIFYING

INTENTION FOR ACCREDITATION | CERTIFICATE OF REGISTRATION (SEC, DOLE, ETC) LIST OF CURRENT
OFFICERS AND MEMBERS | ANNUAL ACCOMPLISHMENT REPORT | FINANCIAL STATEMENT | PROFILE
INDICATING THE PURPOSES AND OBJECTIVES OF THE ORGANIZATION |COPY OF THE MINUTES OF THE
MEETING OF THE ORGANIZATION | COPY OF THE CONSTITUTION AND BY-LAWS
FEES: NONE
TIME FRAME: AFTER THE FINAL READING
IT WILL
TAKE YOU
PLEASE
APPROACH
1. FILLING OUT OF APPLICATION FORM. Secure

Application Form from the SB Personnel.
1 minute
TERESITA D. ORIAS
2. SUBMISSION & VERIFICATION. Submit duly

Accomplished Application Form and other
requirements. Person-in-charge records the
documents received and verifies all documents
submitted.
15
minutes
TERESITA D. ORIAS
2 minutes
TERESITA D. ORIAS
FOLLOW THESE STEPS
3. Forward the application to the Committee

Chairman on NGOs

31
4. Review and Deliberation. If the application is

approved, the SB Secretary prepares the Certificate
of Accreditation. If disapproved, the Secretary
issues the notice to the NGO/PO therein the
reason/s for disapproval
After the
3rd and
final
reading
SB MEMBER
5. ISSUANCE. The employee-in-charge releases your

Certificate of Accreditation.
2 minutes
TERESITA D. ORIAS
. ISSUANCE OF COPY/IES OF SANGGUNIANG BAYAN DOCUMENTS.

REQUIREMENTS: ACCOMPLISHED REQUEST SLIP
FEES: CERTIFIED TRUE COPY- PHP50.00/COPY IN 2 COPIES |
COMPUTER PRINT OUTS 2.00/PAGE
FRAME: 13 MINUTES
TIME
IT WILL
TAKE YOU
PLEASE
APPROACH
1. FILL OUT REQUEST SLIP. Properly accomplish the

request form and submit to employee-in-charge
5 minutes
TERESITA D. ORIAS
2. PAYMENT. The employee-in-charge will give the

amount to be paid and payment must be made at
the Municipal Treasurers Office.
5 minutes
LAILANI O. SIMACIO
RCC-MTO
3. RECORDING. Record the request in the Log Book.
2 minutes
TERESITA D. ORIAS
4. ISSUANCE. Present the Official Receipt to the SB

Personnel and you will receive the requested
document.
1 minute
TERESITA D. ORIAS
FOLLOW THESE STEPS
32

. REVIEW OF BARANGAY ORDINANCES.

REQUIREMENTS: BARANGAY ORDINANCE/S TO BE REVIEWED AND SUPPORTING
DOCUMENTS, IF NECESSARY.
FEES: NONE
TIME FRAME: AFTER THE FINAL READING
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. SUBMISSION. Submit Ordinance and supporting

documents to the SB Personnel.
15
minutes
TERESITA D. ORIAS
2. THE SANGGUNIANG BAYAN CLERK RECEIVES THE

DOCUMENT FOR THE FOLLOWING ACTIVITIES:
Calendar the ordinance for deliberation;
Review and Deliberation;
If the ordinance is approved, prepare resolution
for approval;
If disapproved or need further review/
clarifications, notify the Punong Barangay
concerned/return to the council of origin.
Resolution will be signed by the Presiding Officer
and SB Secretary.
depending on
the
deliberations
depending on
the availability
of the
signatories
TERESITA D. ORIAS
3. RELEASING. You will get a copy of resolution of

approval.
10
minutes
TERESITA D. ORIAS
2 minutes
TERESITA D. ORIAS
4. RECORDING. Record the request in the Log Book.

33
LEGISLATIVE PROCESS FLOWCHART

(How a Proposal become an Ordinance)
1. Filing of proposal.
2. The Presiding Officer will read the title and author/s, assign number and refer the proposal to
the appropriate council committee during its First Reading. (Period: 1 session).
3. Proposal will undergo committee meeting/s or public hearing/s.
4. The chairperson of the concerned committee will render their committee report regarding the
proposal. (Period: 1 session) Proposal will be calendared for Second Reading (if appropriate).
5. Proposal will undergo interpellation/rebuttal/amendments during Second Reading.
6. Proposal will be confirmed during Third Reading.
7. Enacted ordinance/approved resolution will be signed by the Municipal Vice Mayor and
forwarded to the Office of the Municipal Mayor.
8. Mayor will sign it into law or vetoes and send it back to the Municipal Council.
34

MUNICIPAL PERSONNEL OFFICE

Officer-in-Charge: Arvin D. Rubillos
Contact Nos.: 0917 325 1597
SERVICES OFFERED:
Human Resources Management
1. FILING OF APPLICATION FOR LEAVE.

REQUIREMENTS:
APPLICATION FOR LEAVE (CSC FORM NO. 1)- 2 COPIES

MEDICAL CERTIFICATE FOR SICK LEAVE EXCEEDING 5 DAYS
FEES: NONE

FOLLOW THESE STEPS
IT WILL
TAKE YOU
1. FILL OUT LEAVE FORM. Employee accomplishes 2 copies

of Application Leave Form, and have it approved by the 2 minutes
Department Head.
2. PROCESSING OF LEAVE FORM. Employee waits while clerk
records. Application for leave; makes sure that supporting
5 minutes
documents are in order, computes accrued leave credits
and processes Application for Leave Form.
3. LEAVE COMPUTATION. HRMP certifies the computation on
2 minutes
the Application for Leave.
4. APPROVAL BY THE MUNICIPAL MAYOR. Mayor signs the
3 minutes
Leave Form.
5. RELEASING & RECORDING. The employee-in-charge releases

the approved form. Retain one copy to employees leave card.
Employee signs the logbook.
1 minute
PLEASE
APPROACH
EMPLOYEE/ OFFICIAL
ARVIN D. RUBILLOS
ARVIN D. RUBILLOS
MAYOR ANGELINA B.
SIMACIO
ARVIN D. RUBILLOS

35
SECURING SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND

OTHER PERSONNEL RECORDS
REQUIREMENTS: REQUEST SLIP
FEES: NONE
IT WILL
TAKE YOU
PLEASE
APPROACH
1. FILL OUT REQUEST SLIP.
2 minutes
EMPLOYEE/ OFFICIAL
2. PRINT RECORD. Wait while HRMP prints the service record,

certificate of employment or other requests specified.
5 minutes
ARVIN D. RUBILLOS
3. SIGNING THE RECORD. Submit the requested record to the

HRMP and certifies the record.
2 minutes
ARVIN D. RUBILLOS
4. APPROVAL OF THE RECORD. The Mayor signs the record.
1 minute
MAYOR ANGELINA B.
SIMACIO
5. RELEASING. Receive the requested record from the

employee-in charge.
1 minute
ARVIN D. RUBILLOS
FOLLOW THESE STEPS
PROCESSING MONETIZATION OF LEAVE CREDITS OF AVAILING

EMPLOYEE
REQUIREMENTS: LEAVE FORM, REQUEST LETTER

FEES: NONE
36


FOLLOW THESE STEPS
IT WILL
TAKE YOU
1. SUBMIT LETTER REQUEST FOR MONETIZATION AND

APPLICATION FOR LEAVE. The employee-in-charge will
receive the letter request and application for monetization
for Mayors approval.
PLEASE
APPROACH
2 minutes
EMPLOYEE/ OFFICIAL
2. APPROVAL. Mayor signs and approves the letter request.

Request will be forwarded to HRMO for computation.
5 minutes
MAYOR ANGELINA B.
SIMACIO
10
minutes
ARVIN D. RUBILLOS
30
minutes
JULIETA T. DELOSO
PEDRO D. CASTRODES
1 minute
PEDRO D. CASTRODES
3. COMPUTATION. The HRMP computes the leave for

monetization and prepare the vouchers and its
documentary requirements.
4. FORWARD. The documents/ vouchers shall be forwarded
to the different offices concerned, check preparation.
5. RELEASING. Cheque will be released to client.
PROCESSING OF TERMINAL LEAVE OF EMPLOYEES WHO SEPARATED

FROM THE SERVICE
REQUIREMENTS:
CLEARANCE FROM MONEY, PROPERTY AND ACCOUNTABILITY | EMPLOYEES

LEAVE CARD |GSIS CLEARANCE | APPROVED LEAVE APPLICATION | SERVICE RECORD | SALN |
COMPUTATION OF TERMINAL LEAVE BENEFITS | AFFIDAVIT OF APPLICANT THAT THERE IS NO PENDING
ADMINISTRATIVE OR CRIMINAL CASE | APPLICANTS AUTHORIZATION (IN AFFIDAVIT FORM) TO DEDUCT ALL
FINANCIAL OBLIGATIONS WITH THE EMPLOYER/ AGENCY/ LGU | IN CASE OF RESIGNATION, EMPLOYEES
RESIGNATION LETTER DULY ACCEPTED BY THE HEAD OF THE AGENCY.
FEES: NONE

37

IT WILL
TAKE YOU
PLEASE
APPROACH
1. SUBMISSION. Submit all requirements. The employeein-charge will verify as to the completeness of the
requirements submitted.
2 minutes
EMPLOYEE/ OFFICIAL
2. COMPUTATION. The HRMP computes the leave for

terminal pay and prepare the vouchers and its
documentary requirements.
10
minutes
ARVIN D. RUBILLOS
3. APPROVAL. Mayor signs and approves the terminal leave.
5 minutes
MAYOR ANGELINA B.
SIMACIO
4. FORWARD. The documents/ vouchers shall be forwarded

to the different offices concerned, check preparation.
30
minutes
JULIETA T. DELOSO
PEDRO D. CASTRODES
5. RELEASING. Check will be released to client.
1 minute
PEDRO D. CASTRODES
FOLLOW THESE STEPS
38

MANAGEMENT INFORMATION SYSTEM

Information Technician: Lemuel A. Ayag
Contact Nos.: 0936 923 8388 | 0918 642 5190
SERVICES OFFERED:
In House Computer Repair

Employees Attendance Logs
IN HOUSE COMPUTER REPAIR.

REQUIREMENTS: SERVICE SLIP
FEES: NONE
TIME FRAME: 1 HOUR & 7 MINUTES
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. FILL OUT SERVICE SLIP. Submit the Service Slip to

Employee-in-Charge
2 minutes
LEMUEL AYAG
2. TROUBLESHOOTING. The IT Technician troubleshoots or

repairs the unit
1 hour
LEMUEL AYAG
3. RELEASING. Service Personnel calls the client for the

releasing of the repaired/ unrepaired unit.
5 minutes
LEMUEL AYAG

39
EMPLOYEES ATTENDANCE ENROLLMENT.

REQUIREMENTS: SERVICE SLIP
FEES: NONE
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. BIOMETRICS ATTENDANCE. The client approaches the IT

Technician for the Biometrics Enrollment.
2 minutes
LEMUEL AYAG
2. ENCODING. The IT Technician encodes the data based on

the the Slip submitted
4 minutes
LEMUEL AYAG
3. RECORDING. The IT Technician requests the client to place

his/her thumb mark to ensure its functionality.
1 minute
LEMUEL AYAG
40

MUN. LOCAL GOVERNMENT OPTS. OFFICE

G/F ANDA MUNICIPAL HALL, Poblacion, Anda, Bohol
MLGOO: Dyan A. Lopoz
Contact Nos.: 0917 774 1447
SERVICES OFFERED:
Processing of Request to Travel Abroad/ Local.

Processing of application for scholarship grants.
Processing of barangay officials death benefits assistance (BODBA).
PROCESSING OF REQUEST TO TRAVEL ABROAD/LOCAL.

REQUIREMENTS:
LETTER-REQUEST FOR AUTHORITY TO TRAVEL

HOST COUNTRY/ SPONSORING AGENCYS INVITATION LETTER
AFFIDAVIT OF NO PENDING ADMINISTRATIVE OR CRIMINAL CASE
CLEARANCE FROM MONEY AND PROPERTY ACCOUNTABILITIES
DTI ENDORSEMENT FOR TRADE AND INVESTMENT PURPOSES
FEES: NONE
FOLLOW THESE STEPS
1. SUBMIT THE DOCUMENTS.
The staff or the MLGOO will receive the needed documents
for review.
2. PROCESSING OF THE AUTHORITY TO TRAVEL.
The MLGOO will prepare the Authority to Travel.
3. RELEASING. Receive the certification.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
JOSEPHINE GANZON
5 minutes
DYAN A. LOPOZ
1 minute
JOSEPHINE GANZON

41
PROCESSING OF APPLICATION FOR SCHOLARSHIP GRANTS.

REQUIREMENTS:
RESUME (WITH 2X2 PICTURE)

TRANSCRIPT OF RECORDS (CERTIFIED TRUE COPY OF BS DEGREE)
DIPLOMA (CERTIFIED TRUE COPY)
LIST OF TRAININGS/SEMINARS ATTENDED
UPDATED SERVICE RECORD
CERTIFIED ACTUAL DUTIES AND RESPONSIBILITIES
PERFORMANCE RATINGS FOR THE LAST TWO (2) RATING PERIODS (JANUARY-JUNE AND
JULY-DECEMBER, CERTIFIED TRUE COPY)
CERTIFICATE OF NO PENDING NOMINATION IN LOCAL AND/OR FOREIGN SCHOLARSHIP
PROGRAM
CERTIFICATE OF NO CRIMINAL OR ADMINISTRATIVE CASE
CERTIFICATE OF NO SERVICE OBLIGATION FROM LOCAL AND/OR FOREIGN SCHOLARSHIP
PROGRAM
LOCAL CHIEF EXECUTIVE ENDORSEMENT
FEES: NONE
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH

The staff or the MLGOO will receive the needed documents
for review.
5 minutes
JOSEPHINE GANZON
2. PROCESSING OF THE ENDORSEMENT.

The MLGOO will prepare the Endorsement for Scholarship
Grant.
5 minutes
DYAN A. LOPOZ
3. RELEASING.
Receive the certification.
1 minute
JOSEPHINE GANZON
42

PROCESSING OF BARANGAY OFFICIALS DEATH BENEFITS ASSISTANCE

(BODBA).
REQUIREMENTS:
DULY ACCOMPLISHED APPLICATION DILG-DBC FROM WITH THE FOLLOWING:
DEATH CERTIFICATE
MARRIAGE CERTIFICATE (FOR WIDOW/WIDOWER CLAIMANT)
BIRTH CERTIFICATE OF EACH OF THE CLAIMANTS/BENEFICIARIES
SPECIAL POWER OF ATTORNEY AND VALID ID TO BE PRESENTED WHEN CLAIMING THE
CHECKS
FEES: NONE
FOLLOW THESE STEPS
THE STAFF OR THE MLGOO WILL RECEIVE THE NEEDED
DOCUMENTS FOR VERIFICATION.
2. PROCESSING OF THE ENDORSEMENT.
THE MLGOO WILL PREPARE THE ENDORSEMENT TO THE
PROVINCIAL DIRECTOR.
3. RELEASING.
DILG BOHOL PREPARES INDIVIDUAL CHEQUES FOR EACH
INTENDED CLAIMANT AND NOTIFIES CLAIMANT THRU
MLGOO OF THE AVAILABILITY OF FUND AND
PAYS/RELEASES THE CHECK TO THE RIGHTFUL
BENEFICIARY.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
JOSEPHINE GANZON
5 minutes
DYAN A. LOPOZ
(AFTER
RELEASED
FROM THE
PROVINCIAL
OFFICE)
JOSEPHINE GANZON
1 minute

43
PUBLIC ORDER &
44

ANDA POLICE STATION
PNP Building, Poblacion, Anda, Bohol

Officer-in-Charge: SPO4 ERNESTO P. SAGARINO
Contact Nos.: 09989 673857
SERVICES OFFERED:
Filing Complaint
Issuance of police clearance
FILING COMPLAINT.
REQUIREMENTS:
The victim/reportee must go personally to the IDMS for filling of official complaint;
The witnesses must go personally to the IDMS in order to support the complaint of the
victim/reportee (Both of which must have personal knowledge of the facts regarding the
incident)
FEES: NONE
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. Complainant/victim will go to the IDMS/WCPD Desk

Officer to lodge complaint. The Duty Desk officer will log the
complaint in the Official Police Blotter.
30
minutes
DUTY DESK OFFICER
2. The duty desk Officer of IDMS will accompany the

complainant/victim and witnesses, if any going the Duty
Investigator to get the sworn statement, if any relative to
the case under investigation.
30
minutes
DUTY DESK OFFICER

45
3. The victim/complainant and witnesses (if any) will go to the

Office of the City Prosecutor for filing of complaint affidavit
who will be accompanied by the duty investigator (for
regular filing and/or inquest proceeding).
30
minutes
DUTY DESK OFFICER
ISSUANCE OF POLICE CLEARANCE.

REQUIREMENTS:
COMMUNITY TAX CERTIFICATE, BARANGAY CLEARANCE
FEES: PHP60.00
FOLLOW THESE STEPS
1. MANIFEST INTEREST TO THE DESK OFFICER.
IT WILL
TAKE YOU
1 minute
PLEASE
APPROACH
DUTY DESK OFFICER
2. ACCOMPLISH THE REQUEST FORM AND SUBMIT WITH THE

REQUIRED DOCUMENT TO THE DESK OFFICER & ISSUE 3 minutes
ORDER OF PAYMENT
DUTY DESK OFFICER
3. PAY POLICE CLEARANCE FEE
2 minutes
LAILANI O. SIMACIO
Treasurers Office
4. SUBMIT OFFICIAL RECEIPT.
1 minute
DUTY DESK OFFICER
1 minute
DUTY DESK OFFICER
5. APPROVE AND SIGN THE CLEARANCE

.
46

BUREAU OF FIRE PROTECTION

BFP Building, Poblacion, Anda, Bohol
Fire Marshal: SFO1 ROMEO GALOLO
Contact Nos.: 09752715545
SERVICES OFFERED:
Issuance of Fire Safety Inspection Certificate
ISSUANCE OF FIRE SAFETY INSPECTION CERTIFICATE (FSIC).

REQUIREMENTS:
FOR BUSINESS OPERATIONS: (NEW)

1. ACCOMPLISHED BUSINESS PERMIT APPLICATION FORM
2. ACCOMPLISHED FSIC APPLICATION FORM
3. BUSINESS PERMIT AND LICENSING SERVICES (BPLS) ENDORSEMENT
4. LOCATIONAL CLEARANCE
RENEWAL
1. ACCOMPLISHED FSIC APPLICATION FORM
2. PREVIOUS FSIC
3. MAYORS/BUSINESS PERMIT
FOR OCCUPANCY PERMIT
1. TRANSMITTAL/ ENDORSEMENT FROM THE CITY BUILDING OFFICIAL
2. APPROVED BUILDING PLAN WITH CORRESPONDING FIRE SAFETY CORRECTION SHEET (FSCS)
3. BUILDING PERMIT WITH CORRESPONDING OFFICIAL RECEIPT
4. LOCATIONAL CLEARANCE
5. FIRE AND LIFE ASSESSMENT REPORT (FALAR)
6. OTHERS: CERTIFICATE OF ELECTRICAL, MECHANICAL . . .
NOTE: FALAR IS REQUIRED ONLY IF BUILDING/ESTABLISHMENT IS CAPABLE OF ACCOMMODATING MORE THAN 50 P
ANY PURPOSE, HIGH RISE BUILDINGS AND HIGH RISK OR HIGH HAZARD OCCUPANCIES.
FIRE SAFETY EVALUATION CLEARANCE (FSEC)
FOR BUILDING PLANS PROCESSING/ EVALUATION
REQUIREMENTS FOR FSEC:
1. ENDORSEMENT FROM CITY BUILDING OFFICIAL
2. BUILDING PLANS AND SPECIFICATIONS (THREE COMPLETE SETS)
3. BILLS OF MATERIALS AND COST ESTIMATES (ONE SET)
4. DETAILED FIRE SAFETY PLAN AND SPECIFICATIONS AND FALAR 1 FOR OCCUPANCY OF 50 PERSONS OR MORE (TH

47
FEES:
1. TEN PERCENT (10%) OF ALL FEES CHARGED BY THE CITY BUILDING OFFICIAL OR BY THE LOCAL
GOVERNMENT AGENCIES CONCERNED IN THE GRANTING OF PERTINENT PERMITS AND LICENSES (FSIC
FOR BUSINESS OPERATIONS).
2. ONE-TENTH OF ONE PER CENTUM (0.1%) OF THE VERIFIED ESTIMATED VALUE OF BUILDING OR
STRUCTURE TO BE ERECTED, BUT NOT TO EXCEED PHP 50,000.00, ONE HALF TO BE PAID PRIOR TO THE
ISSUANCE OF THE BUILDING PERMIT AND THE BALANCE TO BE PAID AFTER THE FINAL INSPECTION AND
PRIOR TO ISSUANCE OF THE USE AND OCCUPANCY PERMIT.
TIME FRAME: 7 HOURS & 12 MINUTES

FOLLOW THESE STEPS
1. Secure FSIC Application form with the requirements from

Customer Relation Officer
SUBMIT DULY ACCOMPLISHED APPLICATION FORM
WITH THE COMPLETE REQUIREMENTS TO THE
CUSTOMER RELATIONS
CHECK APPLICATION AND REQUIREMENTS AND
ENDORSE TO FIRE CODE ASSESSOR
ASSESS FIRE CODE FEES AND ISSUED ORDER OF
PAYMENT TO THE APPLICANT AND RETURN
APPLICATION WITH COMPLETE DOCUMENTS TO THE
CUSTOMER RELATIONS OFFICER
WAIT AND RELEASE OF ORDER OF PAYMENT
2. Pay Fire Code Fees to government servicing bank/local
treasurer/ BFP Collecting Officer
COLLECT FIRE CODE FEES AND MACHINE VALIDATED
ORDER OF PAYMENT SLIP AND OFFICIAL RECEIPT
PRESENT MACHINE VALIDATED ORDER OF PAYMENT/
OFFICIAL RECEIPT AS BASIS OF ISSUANCE OF CLAIM
STUB
3. Record the FSEC Application to log book/Order of
Payment/ Official Receipt, Payment Date/ Issued Claim
Stub and endorse to Chief Fire Safety Enforcement Service
RECEIVE APPLICATION AND ASSIGN BUILDING
EVALUATOR
IT WILL
TAKE YOU
PLEASE
APPROACH
25
MINUTES
SFO1 ROMEO
GALOLO
10
MINUTES
SFO1 ROMEO
GALOLO
6 HRS. &
15
MINUTES
SFO1 ROMEO
GALOLO
48

REVIEW BUILDING PLAN EVALUATOR AND

RECOMMEND ISSUANCE OF FSEC
DISPOSITION ON THE ISSUANCE OF FSEC
4. Secure FSIC Application form with the requirements from
Customer Relation Officer
SUBMIT DULY ACCOMPLISHED APPLICATION FORM
WITH THE COMPLETE REQUIREMENTS TO THE
CUSTOMER RELATIONS
CHECK APPLICATION AND REQUIREMENTS AND
ENDORSE TO FIRE CODE ASSESSOR
ASSESS FIRE CODE FEES AND ISSUED ORDER OF
PAYMENT TO THE APPLICANT AND RETURN
APPLICATION WITH COMPLETE DOCUMENTS TO THE
CUSTOMER RELATIONS OFFICER
WAIT AND RELEASE OF ORDER OF PAYMENT
5. Pay Fire Code Fees to government servicing bank/local
treasurer/ BFP Collecting Officer
COLLECT FIRE CODE FEES AND MACHINE VALIDATED
ORDER OF PAYMENT SLIP AND OFFICIAL RECEIPT
PRESENT MACHINE VALIDATED ORDER OF PAYMENT/
OFFICIAL RECEIPT AS BASIS OF ISSUANCE OF CLAIM
STUB
15
MINUTES
SFO1 ROMEO
GALOLO
7
MINUTES
SFO1 ROMEO
GALOLO

49
FINANCIAL
MANAGEMENT &
50

MUNICIPAL ACCOUNTING OFFICE

Municipal Accountant: Julieta T. Deloso
Contact Nos.: 0908 851 2804
SERVICES OFFERED:
Entrusted with the duty of ensuring correctness, reliability, completeness and timeliness in
recording government financial transactions in compliance with applicable laws, accounting and
auditing rules and regulations & international accounting standards and providing financial
statements to the Municipal Mayor and the Sanggunian concerned.
PROCESSING OF CLAIMS.
REQUIREMENTS: SERVICE SLIP DISBURSEMENT VOUCHER (DV) OR PAYROLL AND ITS
SUPPORTING DOCUMENTS.
FEES: NONE
TIME FRAME: MAXIMUM OF 3 DAYS
FOLLOW THESE STEPS
1
RECEIVING OF SUPPORTING DOCUMENTS FROM ALL

DEPARTMENTS FOR DISBURSEMENT VOUCHER (DV)
PREPARATION.
BASIC SUPPORTING DOCUMENTS FOR DISBURSEMENT
1. For payment of salaries/ honoraria and other
personal services:
Approved payroll supported by Daily Time
Record;
Minutes of meeting of the SB duly signed by the
members of the Sangguniang Bayan;
Approved Application for leave (for leave with
pay)
IT WILL
TAKE YOU
PLEASE
APPROACH
3 days
(if
complex)
PROSERFINA T. CASLIB

51
1.1.1 For first payment of salaries/ honoraria

Approved Appointment
Oath of Office
Certificate of Assumption of Office
Statement of Assets and Liabilities and Net
Worth (SALN)
2. For Cash Advance for Payroll:
Net amount of approved payroll for the period.
3. For grant of Cash Advance for Travel:
Travel Order
Itinerary of Travel
Communication
4. For grant of Cash Advance for Special Purposes:
Authority to cash advance (specific purpose)
Copy of Approved Bond
Estimate Expenses
Activity Design
5. Liquidation of Cash Advances:
5.1 Cash Advance for Payroll
Paid DVs/ Payroll
5.2 Cash Advance for Travel
Original travel order
Tickets and boarding pass
Official receipt if any
Certificate of Appearance
Liquidation Report
Approved Itinerary of Travel (Appendix A)
Certificate of Travel Completed (Appendix B)
5.3 Cash Advance other than Travel
Summary of Expenditures
O.Rs
PR (for purchases in excess of P1000)
PO (for purchases in excess of P1500)
Inspection and Acceptance Report
6. Travel Expenses (Reimbursement):
Travel Order
3 days
(if
complex)
52

7.
8.
9.
10.
Approved Itinerary of Travel (Appendix A)

Certificate of Travel Completed (Appendix B)
Tickets and Boarding Pass
Official Receipt if any
Certificate of Appearance
Reimbursement of Expenses receipt if any
For payment of maintenance and other operating
expenses:
A. Membership Dues
Statement of Account/ Bill of the
organization
B. Utility and Communication Expenses
Bills
C. Repairs and Maintenance:
Job Order
Invoices
Certificate of warranty
Pre & Post Inspection Report
Labor Payroll (for repairs undertaken by
administration) accomplishment Report
based on Program of Work
Contact (for repairs undertaken by contract)
Withdrawal of Bidders Bond:
Official receipt Original
Photocopy of paid voucher
PAKYAW Contract
Approved Pakyaw Contract
Scope of work
Notice to commence work
Certificate of Acceptance
Accomplishment Report
Program of work
Repair of Government Vehicles
Job request for services
Canvass Papers
Pre and Post Inspection Report

53
Certificate of Acceptance
Certificate of Warranty
Charge Invoice (if any)
Waste material report (if the scope of work
requires replacement of parts)
Certificate of the Property Officer that the
vehicle belongs to the agency, that the
repair is necessary and that the defect was
incurred through normal wear and tear and
not due to the fault or negligence of any
official or employee.
11. For purchase of equipment, supplies, materials and
other Items (RA 9184):
Purchase Request
Bidding documents (if through bidding) or
RFQ (if through alternative mode)
Purchase Order
Suppliers Invoice
Delivery receipt of the Receipt portion of
Suppliers invoice duly signed
12. For Infrastructure project (RA 9184)
By Contract:
Program of Work c/o Municipal Engineer
Plan and Specifications
Bidding Documents
Notice of Award
Contract
Notice to Proceed
Billings of Contractors
Duly verified Contractors Project
Accomplishment/ Completion Report
By Administration:
Materials-see attachments on Purchase of
Goods
Wages-Labor payroll, DTR and contract for
54

labor
Plans/ Program of Work
Additional documentary requirements common to all
infrastructure transactions:
Letter request from contractors for advance/
progress/ final payment or for substitution in case of
release of retention of money.
Common to progress/ final payments
Statement of Work Accomplished/ Progress Billing
Inspection Report by the Agencys Authorized
Engineer
Results of Test Analysis, if applicable
Statement of Time Elapsed
Monthly certificate of Payment
Contractors affidavit on payment of laborers and
materials
Pictures, before, during and after construction of
items of work
Photocopy of Vouchers of all previous payments
Certificate of Completion
2. FORWARD THE DVS TO THE OFFICE OF THE BUDGET
OFFICER FOR THE OBLIGATION AND REQUEST (OBSR)
PREPARATION.
5
MINUTES
3. RECEIVING AND STAMPING OF DVS/ PAYROLLS.
3
MINUTES
4. REVIEW THE CLAIMS PER DVS OR PAYROLL AND FORWARD

TO THE TREASURER.
Return the DVs/ payroll to the claimant if lacking of
the supporting documents;
Final review and signing of the claims per DVs or
payroll
5
MINUTES
JULIETA T. DELOSO
5. RECORDING AND RELEASING OF THE DVS/ PAYROLLS TO

THE MUNICIPAL TREASURER OFFICE.
3
MINUTES

55
MUNICIPAL BUDGET OFFICE

Municipal Budget Officer: Linda B. Amper
Contact Nos.: 0906 240 0106 | 0929 541 5105
SERVICES OFFERED:
Systematic encoding, recording, monitoring and processing of transactions involving the towns
expenditures against the allocated resources.
ISSUANCE OF OBLIGATION REQUEST.

REQUIREMENTS:
PURCHASE REQUEST DULY SIGNED BY THE REQUESTING OFFICER, WITH THE BUDGET
OFFICER STAMPED ON THE EXISTENCE OF THE APPROPRIATION, MUNICIPAL ACCOUNTANT
AND APPROVED BY THE MUNICIPAL MAYOR.
APPROVED TRAVEL ORDER (TRAVEL)
PAYROLL (IF APPLICABLE)
DISBURSEMENT VOUCHER
PETTY CASH VOUCHER
FEES: NONE

FOLLOW THESE STEPS
IT WILL
TAKE YOU
1. PRESENT DISBURSEMENT VOUCHER WITH COMPLETE

REQUIREMENTS.
The service provider post to RAO and encode to e-budget
system. Write the OBSR number in the OBsR, approves,
print out and affix her signature.
PLEASE
APPROACH
3 minutes
LINDA B. AMPER
56

2. FOR SIGNATURE OF THE REQUESTING OFFICE.

The department head signs the OBSR and return to
Municipal Budget Office.
2 minutes
LINDA B. AMPER
3. FORWARD THE DISBURSEMENT VOUCHER TO

ACCOUNTING OFFICE.
The service provider records the voucher with
corresponding name of payee, description and OBSR
number.
3 minutes
LINDA B. AMPER
IT WILL
TAKE YOU
PLEASE
APPROACH
1. RECEIVING.
Receive Barangay Budget from Sangguniang Bayan.
1 minute
LINDA B. AMPER
2. RECORDING.
Municipal Budget Officer (MBO) receives and record in the
incoming logbook.
1 minute
LINDA B. AMPER
3. VERIFICATION AND REVIEW.

Verification and Review as to conformity with standards
and applicable laws, rules and regulations.
5 days/
per
barangay
LINDA B. AMPER
REVIEW OF BARANGAY BUDGETS.

REQUIREMENTS:
BARANGAY BUDGET
FEES: NONE
TIME FRAME: 5 DAYS AND 4 MINUTES
FOLLOW THESE STEPS

57
4. AFFIX SIGNATURE.
Budget Officer affixes signature if found to be in
accordance with law
1 minute
LINDA B. AMPER
5. RETURN BACK TO SANGGUNIANG BAYAN.

MBO enters transaction in the outgoing logbook and return
to the SB for approval.
If there is non-compliance with the requirements, it is
return back to the barangay concern.
1 minute
LINDA B. AMPER
58

MUNICIPAL TREASURERS OFFICE

Municipal Treasurer: Pedro D. Castrodes
Contact Nos.: 0920 652 0227
SERVICES OFFERED:
Collect all kinds of revenues (Taxes, Fees and Charges)

Pay Statutory and mandatory obligations of the municipal government.
PAYING REAL PROPERTY TAXES.

REQUIREMENTS:
COPY OF LATEST REAL PROPERTY TAX DECLARATION
PHOTOCOPY OF LATEST REAL PROPERTY TAX PAYMENT/OFFICE RECEIPT
FEES: BASED ON MUNICIPAL ORDINANCE
DISCOUNTS AND PENALTY
20% Discount Jan. 1 to 20 2% penalty / mo. late payment

FOLLOW THESE STEPS
1. SUBMIT REQUIREMENTS & COMPUTATION OF REAL
PROPERTY TAX. Present all the requirements to the RPT
concern who will compute the tax due.
2. PAYMENT. Pay the computed amount at the cashier.
3. ISSUANCE. The cashier will issue official receipt.
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
LAILANI O. SIMACIO
2 minutes
1 minute
LAILANI O. SIMACIO
LAILANI O. SIMAICO
SECURING TAX CLEARANCE.

REQUIREMENTS:
COPY OF LATEST REAL PROPERTY TAX DECLARATION
COPY OF LATEST OFFICIAL RECEIPT
CERTIFICATION FEE PAYMENT-OFFICIAL RECEIPT

59
FEES: Php60.00/LOT | BASED ON MUNICIPAL TAX CODE

IT WILL
TAKE YOU
PLEASE
APPROACH
1. SUBMIT REQUIREMENTS & PAYMENT OF FEES.

Present all the requirements to the MTO collector and pay
the certification fee.
3 minutes
LAILANI O. SIMACIO
OR
MARIO E. MAKINANO
2. PRINTING OF CERTIFICATE.
Proceed to computer area for printing of tax clearance.
3 minutes
GENARA D.
RAMONES
3 minutes
LAILANI O. SIMACIO
OR
MARIO E. MAKINANO
4minutes
PEDRO D.
CASTRODES
3 minutes
LAILANI O. SIMACIO
OR
MARIO E. MAKINANO
FOLLOW THESE STEPS
3. VERIFICATION OF CERTIFICATE.
The printed tax clearance, along with the requirements is
forwarded to the assigned MTO Collector. A check is made
on completeness of real property tax payments and the
accuracy of the data printed on the clearance.
The MTO collector in-charge initials the certificate.
4. APPROVAL AND ISSUANCE OF CERTIFICATE.
The Municipal Treasurer approved the certificate
The client will receive the approved tax clearance.
60

REGISTRATION OF BRAND MARK (PATIK).

REQUIREMENTS:
BRING THE DESIGN BRAND TO THE OFFICE
MAKE SURE THAT THE SAID DESIGN IS DIFFERENT FROM THE OTHERS
COMMUNITY TAX CERTIFICATE
CERTIFICATE OF OWNERSHIP OF LARGE CATTLE
CERTIFICATE OF TRANSFER
FEES: BRANDING: Php65.00 | CERT. OWNERSHIP/ TRANSFER: PHP130.00

FOLLOW THESE STEPS
2. REGISTRATION & PAYMENT OF FEES.
Present the requirements to the MTO collector in charge
and Payment of fees
3. APPROVAL OF REGISTRATION.
The MTO collector in Charge forwards the registration to the
Municipal Treasurer for signatures and to the Local chief
executive for approval.
4. RELEASE OF DOCUMENTS.
Release the approved registration of brand mark to the
client.
IT WILL
TAKE YOU
PLEASE
APPROACH
1 to 3
minutes
MARIO E. MAKINANO
1 to 3
minutes
MARIO E. MAKINANO
5 minutes
(depends
upon
Mayors
availability)
1 to 5
minutes
MAYOR ANGELINA B.
SIMACIO
MARIO E. MAKINANO
CALIBRATION OF WEIGHING SCALE.

REQUIREMENTS:
WEIGHING SCALE


61

FOLLOW THESE STEPS
1. TESTING OF WEIGHING SCALE.
Present weighing scale for testing.
2. PAYMENT OF FEES.
After precise testing weighing scale will be sealed and
corresponding amount shall be paid to the MTO collector
for the issuance of official Receipt.
IT WILL
TAKE YOU
PLEASE
APPROACH
3 minutes
PEDRO D.
CASTRODES
10
minutes
MARIO E. MAKINANO
SECURING COMMUNITY TAX CERTIFICATE.

REQUIREMENTS: CEDULA FORM DULY ACCOMPLISHED BY THE TAXPAYER
FEES: INDIVIDUAL -BASIC- P 5.00 PLUS P 1.00 FOR EVERY P 1,000.00 GROSS INCOME
CORPORATION-BASIC- P 500.00 PLUS P 2.00 FOR EVERY P 5,000.00 GROSS INCOME

IT WILL
TAKE YOU
PLEASE
APPROACH
5
minutes
LEONIDA V. BICADA
FOLLOW THESE STEPS
IT WILL
TAKE YOU
1. PRESENT SUBMIT WATERBILL.

Submit Billing to Water bill Collectors for the payment and
issuance of Official Receipt.
PLEASE
APPROACH
5
minutes
LAILANI O. SIMACIO
FOLLOW THESE STEPS

1. ISSUANCE & PAYMENT OF FEES.
Approach MTO Collector for Issuance and payment of

community tax certificate.
PAYMENT OF WATERBILL.
REQUIREMENTS: WATERBILL
FEES: BASED WATERBILL CHARGES
62

PAYMENT OF MARKET RENTAL.

REQUIREMENTS:
OFFICIAL RECEIPT FROM PREVIOUS MONTH PAYMENT
FEES: PHP1,500.00 (MARKET STALL); PHP500.00 (FOOD COURT); PHP300.00 (MEAT/FISH,

VEGETABLE SECTIONS)

FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. VERIFICATION & UPDATE OF MONTHLY RENTAL PAYMENT.

Approach records section for the verification & update of
monthly rental payment
10
minutes
MARIO E. MAKINANO
5 minutes
MARIO E. MAKINANO
2. PAYMENT & ISSUANCE OF OFFICIAL RECEIPTS.

Payment & issuance of official Receipts

63
BUSINESS PERMITS &LICENSING OFFICE

BPLO Designate: Mario E. Makinano
Contact Nos.: 0929 665 2307
SERVICES OFFERED:
Issuance and Renewal of Business Permit

Retirement of Business
Renewal of Lease Contract
Occupational Permit
SECURING/ RENEWING MAYORS PERMIT/ BUSINESS PERMIT

REQUIREMENTS:
LETTER OF INTENT
BUSINESS PERMIT APPLICATION/ASSESSMENT FORM / CLEARANCE FORM
COMMUNITY TAX CERTIFICATE
BARANGAY CLEARANCE
CERTIFICATE OF REAL PROPERTY LANDHOLDING FROM THE MUNICIPAL ASSESSOR.
POLICE CLEARANCE
FIRE CLEARANCE FROM THE BFP COORDINATOR-TRINIDAD
BUREAU OF INTERNAL REVENUE CERTIFICATE OF TAX PAYMENT
CERTIFICATE OF OCCUPANCY FROM THE OFFICE OF THE MUNICIPAL ENGINEER
ADDITIONAL REQUIREMENTS APPLICATIONS:
SECURITIES AND EXCHANGE COMMISSION ARTICLES OF INCORPORATION (FOR
CORPORATIONS)
o DEPARTMENT OF TRADE AND INDUSTRY BUSINESS NAME
REGISTRATION (FOR SOLE PROPRIETORSHIPS)
o COOPERATIVE DEVELOPMENT AUTHORITY REGISTRATION (FOR COOPERATIVES)
o ADDITIONAL REQUIREMENTS FOR RENEWALS:
PRIOR YEAR PRINT-OUT OR MAYORS PERMIT AND BUSINESS PERMIT
SOCIAL SECURITY SYSTEM CLEARANCE/PHIL HEALTH CLEARANCE
o
o
o
o
o
o
o
o
TIME FRAME: 43 MINUTES (WITH COMPLETE SUBMITTED REQUIREMENTS)

64


FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1) RECEIVE AND REVIEW APPLICATION AS TO COMPLETENESS

OF DOCUMENTATION AND REQUIREMENTS.
*if not complete, return documents to applicants
5 minutes
MARIO E. MAKINANO
30
minutes
NORMAN J. VISAYA
3) PREPARATION OF BUSINESS PERMIT.
5 minutes
ARVIN D. RUBILLOS
Mayors Office
4) SEALING AND APPROVAL OF THE MAYOR.
2 minutes
MAYOR ANGELINA B.
SIMACIO
5) RELEASING OF PERMITS.
Municipal Mayor approves & signs the business permit.
2 minute
MARIO E. MAKINANO
2) ASSESSMENT & PAYMENT OF TAX DUES.
RETIREMENT OF BUSINESS.
REQUIREMENTS:
APPLICATION FOR BUSINESS RETIREMENT -2 COPIES
BARANGAY CERTIFICATION REGARDING CESSATION OF BUSINESS PERMIT (TO BE SURRENDERED)
TAX CLEARANCE FROM THE MUNICIPAL TREASURER
FEES: BASED ON UNPAID DUES

65

IT WILL
TAKE YOU
PLEASE
APPROACH
1. APPLICATION AND VERIFICATION OF PAYMENTS.

Secure Application for Business Retirement Form.
5 minutes
MARIO E. MAKINANO
2. PAYMENT OF FEES.
The applicant will proceed to the MTO to pay the
certification fee as to the retirement of the business.
2 minutes
MARIO E. MAKINANO
3. SUBMISSION OF REQUIREMENT AND CERTIFICATION

RECEIPT.
After paying the certification fee, the applicant will proceed
to the Mayors Office for submission of the requirements
and certification receipt.
5 minutes
ARVIN D. RUBILLOS
Mayors Office
4. APPROVAL.
The Mayor approves and signs the application.
3 minutes
MAYOR ANGELINA B.
SIMACIO
5. RELEASING OF THE APPLICATION.

The approved application is released to the client.
1 minute
MARIO E. MAKINANO
FOLLOW THESE STEPS
OCCUPATIONAL PERMIT.
REQUIREMENTS:
BARANGAY CLEARANCE
POLICE/ NBI CLEARANCE
66


IT WILL
TAKE YOU
PLEASE
APPROACH

Secure Application form and requirements.
5 minutes
MARIO E. MAKINANO
2. PAYMENT OF FEES.
The applicant will proceed to the MTO to pay the fee.
3 minutes
MARIO E. MAKINANO

RECEIPT.
5 minutes
ARVIN D. RUBILLOS
Mayors Office
4. APPROVAL.
3 minutes
MAYOR ANGELINA B.
SIMACIO

1 minute
MARIO E. MAKINANO
FOLLOW THESE STEPS
AMENDMENTS IN THE BUSINESS PERMIT (CHANGE OF BUSINESS OWNER, ADDRESS,

CAPITALIZATION, STATUS ETC.)
REQUIREMENTS:
REQUEST FORM
AFFIDAVIT
DTI OR SEC
BARANGAY CLEARANCE
ZONING

67

IT WILL
TAKE YOU
PLEASE
APPROACH

Secure Application form and requirements.
5 minutes
MARIO E. MAKINANO
2. PAYMENT OF FEES.
The applicant will proceed to the MTO to pay the fee.
3 minutes
MARIO E. MAKINANO

RECEIPT.
5 minutes
ARVIN D. RUBILLOS
Mayors Office
4. APPROVAL.
3 minutes
MAYOR ANGELINA B.
SIMACIO

1 minute
MARIO E. MAKINANO
FOLLOW THESE STEPS
RENEWAL OF LEASE CONTRACT.

REQUIREMENTS:
UPDATED MARKET RENTAL

PHOTO COPY OF MAYORS PERMIT
PHOTO COPY OF UPDATED PAYMENT OF BUSINESS LICENSE
PHOTO COPY OF COMMUNITY TAX
NOTARIAL FEE

TIME FRAME: 1 DAY & 17 MINUTES
68


FOLLOW THESE STEPS
1. SUBMISSION OF REQUIREMENTS.
Submit requirements to the BPLO for the preparation of
the Contract of Lease after their 1st quarterly payment of
business license.
2. CONTRACT SIGNING.
The contract will be countersigned by the Market
Administrator and Municipal Treasurer.
The Local Chief Executive signs the contract.
3. NOTARIZATION OF DOCUMENTS.
The stall holder will submit the document to the Legal
Counsel for notarization.
The legal Officer administers the oath and signed the
Documents and stallholder returns the documents to the
Mayors Office.
4. RELEASING OF THE DOCUMENTS.
The Market Administrator calls the client about the status
of the request and subsequently releases the notarized
documents.
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
MARIO E. MAKINANO
5 minutes
PEDRO D.
CASTRODES &
MAYOR ANGELINA
B.SIMACIO
1 day
PEDRO D.
CASTRODES &
MAYOR ANGELINA
B.SIMACIO
2 minutes
MAYOR ANGELINA B.
SIMACIO

69
MUNICIPAL ASSESSORS OFFICE

Officer-in-Charge: Linda B. Amper
Contact Nos.: 0929 541 5105
SERVICES OFFERED:
The Municipal Assessors Office appraises, assesses all real properties in accordance with the
approved schedule of fair market values pursuant to RA 7160 & Real Property Assessment Manual
and conducts field inspection for assessment and reassessment of newly constructed and
renovated buildings and machineries for tax purposes.
SECURING OWNERS COPY OF UPDATED TAX DECLARATION.

REQUIREMENTS:
SERVICE SLIP;
BARANGAY CERTIFICATION OF NO CLAIMS AND CONFLICTS;
CERTIFICATION OF A & D FROM DENR
DEED OF CONVEYANCE (SALE, INHERITANCE, DONATION, ETC.);
TRANSFER TAX RECEIPT;
PHOTOCOPY OF TITLE (IF TITLED);
COPY OF APPROVED SUBDIVISION PLAN (SUBDIVISION, CONSOLIDATION)
FEES:
Research Fee
Transfer fee
Verification Fee of MV
Misc. / Other Fee
TIME FRAME: 1 HOUR
P30.00
of 1 % OF MV (Provincial Fee)
20.00 (Provincial Fee)
120.00
70


FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. REQUEST FOR THE SERVICE.

Get priority number and inform officer-of the Day (OD)
regarding the request. O.D., in turn, provides a service Slip
for endorsement to the Tax Mapping & Assessment Section
(TMAS) Chief.
2 minutes
EPIFANIA
CASTRODES
2. SUBMIT SERVICE SLIP.

Submit the service Slip together with the required
documents to the Mun. Assessor, and wait for the
request to be evaluated.
Mun. Assessor assigns the task to Assessment Clerk
1 minute
EPIFANIA
CASTRODES
3. SITE INSPECTION & PREPARATION OF TRANSACTION.

Conduct Real Property Ocular Inspection:
The Assessment Clerk prepares the following:
a. Field Appraisal Assessment Sheet (FAAS)
b. Property Record Form (PRF)
c. Tax declaration (TD)
d. The assessment Clerk computes & determine the
market & assess valuation of the real property
e. Submit Real Property Documents to Provincial
Assessors office
f. The client will be advice to visit back after, upon
approval from the Provl. Assessors Office.
4. Issuance of Owners Copy
Tax Declaration is issued to the client.
The Service Slip, containing the clients comments, if
any, is retrieved.
Depending on
the distance of
the
lot/property
from the office
(per request)
5 minutes
5 minutes
1 hour
JASON L.CORONEL
LINDA B.AMPER
Monthly
Upon approval
of the
transaction
10
minutes
JASON L.CORONEL

71
SECURING ASSESSMENT FOR A NEW BUILDING OR MACHINERY.

REQUIREMENTS:
SERVICE SLIP;
LETTER REQUEST;
BLUEPRINT OF THE APPROVED BUILDING PLAN;
PHOTOCOPY OF OCCUPANCY PERMIT
FEES: NONE

FOLLOW THESE STEPS
1. REQUEST FOR THE SERVICE. Get priority number and
inform Officer of the Day (OD) regarding the request. OD, in
turn, provides a Service Slip for endorsement to the tax
Assessment Division (TAD) Chief.
Submit the Service Slip together with the required
documents to the TMAS Chief, and waits for the request
to be evaluated.
TMAS Chief assigns the task to Assessment Clerk 1
3. SITE INSPECTION & PREPARATION TAX DECLARATION.
An Assessment Clerk along with the client, conduct an
inspection to assess the value of the new building or
machinery.
The following, are then prepared:
1. Field appraisal & Assessment Sheet (FAAS)
2. Property Record Form (PRF)
Assessment Clerk computes and determines market and
assessed valuation of the new building or machineries
Submit Real Property Documents to Municipal for
approval and to Provincial Assessors Office
The Client will be advice to visit back after upon approval
from the Provl. Assessors Office
IT WILL
TAKE YOU
PLEASE
APPROACH
1 minute
EPIFANIA
CASTRODES
JOANNE LIGAS
1 minute
1 hrs. (per
request)
5 minutes
5 minutes
1 hour
JASON L. CORONEL
LINDA B. AMPER
Monthly
Upon
approval of
the
documents
72

4. ISSUANCE OF TD.
The new TD is numbered and a copy is issued to the
client.
The Service Slip, containing the clients comments, if
any, is retrieved.
10
minutes
JASON L.CORONEL
LINDA B.AMPER
1 minute
SECURING CERTIFIED TRUE COPY OF TAX DECLARATION, PROPERTY

HOLDINGS/ NO IMPROVEMENTS.
REQUIREMENTS:
SERVICE SLIP;
CERTIFICATION FEE
Certification Fee
Research Fee
FEES:
P 50.00
30.00

FOLLOW THESE STEPS
Get priority number and inform officer-of- the Day (OD)
regarding the request. OD, in turn, provides a Service Slip
for endorsement to the Records management Section
(RMS) Chief.
Submit the Service Slip to the RMS Chief, and waits for
the request to be evaluated.
RMS Chief assigns the task to the Assessment Clerk for
verification and assigns to computer Encoder.
IT WILL
TAKE YOU
PLEASE
APPROACH
1 minute
EPIFANIA
CASTRODES
1 minute
JOANNE LIGAS
1 minute

73
3. PREPARATION OF CERTIFIED TRUE COPY OR

CERTIFICATION.
Assessment Aide/ Computer Encoder prepare & encode
the certified true copy/certification for checking/initial
of the RMS Chief.
Municipal Assessor signs the document
4. ISSUANCE OF CERTIFIED TRUE COPY OR CERTIFICATION.
Client is given a copy of the certification or certified true
copy of tax declaration (TD)
The service slip, containing the client comments, if any,
is retrieved.
5 minutes
JASON L. CORONEL
LINDA B. AMPER
1 minute
30
minutes
JASON L.CORONEL
LINDA B.AMPER
5 minutes
CANCELLING, REVISING OR CORRECTING ASSESSMENTS.

REQUIREMENTS:
SERVICE SLIP;
LETTER OF REQUEST FOR CANCELLATION, REVISION OR CORRECTION OF ASSESSMENT;
CERTIFICATE OF REAL PROPERTY TAX PAYMENT
FEES:
Research Fee
Ocular Insp.
P 30.00;
230.00
TIME FRAME: 4 HOURS

FOLLOW THESE STEPS
Get priority number and inform Officer-of-the day (OD)
regarding the request. OD, in turn, provides a Service Slip
for endorsement to the Tax Assessment Division (TAD)
Chief.
IT WILL
TAKE YOU
PLEASE
APPROACH
1 minute
EPIFANIA
CASTRODES
74


documents to the TMAS Chief, and waits for the request
to be evaluated.
TMAS Chief assigns the task to Assessment Clerk
3. SITE INSPECTION (OPTIONAL).
An assessment clerk along with the client conducts an
inspection of the property to check whether there is a
basis for cancellation, revision or correction of
assessment.
A field appraisal Assessment Sheet (FAAS) is prepared
4. PREPARATION OF NOTICE.
Assessment Clerk prepares an inspection report (if site
inspection was conducted).
The Assessment Clerk then prepares a notice an
endorsement for Cancellation, Revision or Correction.
Submit endorsement for cancellation, revision or
correction of assessment to Provincial Assessors Office
The client will be advice to visit back after 10 days upon
approval from the Provl. Assessors Office.
5. ISSUANCE OF NOTICE.
The Notice of Cancellation, Revision or Correction is
recorded and a copy is issued to the client.
The Service Slip containing the clients comments, if any,
is retrieved.
1 minute
JOANNE LIGAS
1 minute
Depending
on the
distance of
the
lot/property
from the
office (per
request)
30 minutes
JASON L. CORONEL
LINDA B. AMPER
5 minutes
5 minutes
Monthly
JASON L.CORONEL
LINDA B.AMPER
Upon
approval of
the
documents
30
minutes
5 minutes
JASON L.CORONEL
LINDA B.AMPER

75
PREPARING SKETCH PLAN AND VICINITY PLAN.

REQUIREMENTS:
SERVICE SLIP;
CERTIFICATION FEE
FEES:
RESEARCH FEE
SKETCH PLAN
VICINITY PLAN
P 30.00
70.00
120.00

FOLLOW THESE STEPS
Get priority number and inform Officer -of- the Day
regarding the request. OD in turn, provides a service Slip
for endorsement to the Tax Mapping & Appraisal Section
(TMAS) Chief.
documents to the TMAS Chief and waits for the request
to be evaluated.
TMAS Chief assigns the task to a tax mapper or Tax
mapper or Tax mapping Aide.
3. RESEARCH VERIFICATION AND IDENTIFICATION OF
PROPERTY LOCATION.
Tax mapper or Tax Mapping Aide verifies and researches
the location of the real property in the tax map.
Assessment Clerk or Assessment Aide confirms the
vicinity of the property to the client
IT WILL
TAKE YOU
PLEASE
APPROACH
1 minute
EPIFANIA
CASTRODES
1 minute
JOANNE LIGAS
1 minute
30
minutes
JASON L. CORONEL
LINDA B. AMPER
5 minutes
76

4. PREPARATION OF PROPERTY SKETCH OR PROPERTY

LOCATION PLAN.
Assessment Clerk or Assessment Aide prepares the
sketch plan of a real property
Municipal Assessor approves and sign the sketch plan
5. ISSUANCE OF SKETCH PLAN/VICINITY PLAN.

Sketch plan/location plan is issued to the client.
The service slip, containing the clients comments, if any,
is retrieved
30
minutes
JASON L.CORONEL
LINDA B.AMPER
1 minute
30
minutes
5 minutes
JASON L.CORONEL
LINDA B.AMPER

77
MUNICIPAL PLANNING & DEVT. OFFICE

Municipal Planning and Development Coordinator: Aida J. Visaya
Contact Nos.: 0920 837 0562
SERVICES OFFERED:
Securing certification of site zoning classification

Securing locational clearance
Securing socio-economic profile, municipal or barangay maps
Securing preliminary approval of simple sub-division plan
SECURING CERTIFICATION ON SITE ZONING CLASSIFICATION.

REQUIREMENTS:
VICINITY MAP
REAL PROPERTY TAX DECLARATION / TITLE OR DEED OF SALE

FOLLOW THESE STEPS
1. REQUEST FOR ZONING CERTIFICATION.
Proceed to MPDC office and request for zoning
certification.
2. VERIFICATION.
The client sits down and waits while the MPDC is referring
to CLUP the zoning land use.
3. PAYMENT OF REQUIRED FEES.
Proceed to MTO for the required fees.
4. PREPARATION.
Staff prepares the certification
5. ISSUANCE.
Issuance of the Zoning certificate
IT WILL
TAKE YOU
PLEASE
APPROACH
3 minutes
AIDA J. VISAYA
10
minutes
AIDA J. VISAYA
10
minutes
LAILANI O. SIMACIO
5 minutes
AIDA J. VISAYA
2 minutes
AIDA J. VISAYA
78

SECURING LOCATIONAL CLEARANCE.

REQUIREMENTS:
APPLICATION FORM FOR LOCATIONAL CLEARANCE 3 COPIES.
VICINITY MAP / LOCATION MAP.
XEROX COPIES OF TAX DECLARATION, TITLE, DEED OF SALE OR AFFIDAVIT OF CONSENT IF THE
APPLICANT IS NOT THE OWNER OF THE LOT.
RESIDENCE CERTIFICATE OF APPLICANT/OR AUTHORIZED REPRESENTATIVE.
CERTIFICATE OF NON-COVERAGE (CNC) OF NON- CRITICAL PROJECTS.(EXAMPLE; GALINGAN)
ENVIRONMENTAL COMPLIANCE CERTIFICATE (ECC) FOR CRITICAL PROJECTS.
FEES: WILL VARY TO THE TYPE, CLASSIFICATION AND BUILDING COST.
TIME FRAME: 1 DAY & 1 HOUR

FOLLOW THESE STEPS
1. SUBMISSION, EVALUATION AND COMPUTATION.
Proceed to MPDC Office and submit the requirements for
Locational clearance. MPDC will evaluate the
completeness of the requirements.
Mun. Treasurer computes the required fees.
2. PAYMENT OF REQUIRED FEES.
Proceed to MTO for the required fees.
3. SCHEDULING OF SITE INSPECTION & ACTUAL SITE
INSPECTION. Presents the Official Receipt and signs the
accomplished application form. Informs the client of the
scheduled site inspection. Conducts site inspection.
4. PROCESSING OF DOCUMENTS.
Processes Locational Clearance.
5. APPROVAL OF LOCATIONAL CLEARANCE & RELEASE.
MPDC recommends locational clearance for approval.
Municipal Mayor approves the locational clearance.
The customer will come back to MPDC office within 5
working days from date of application. Releases of
locational Clearance.
IT WILL
TAKE YOU
PLEASE
APPROACH
AIDA J. VISAYA
30
minutes
PEDRO D.
CASTRODES
MTO
5 minutes
MARIO E. MAKINANO
1 day for
critical
projects
2-3 hours for
non-critical
projects
AIDA J. VISAYA
30
minutes
AIDA J. VISAYA
7 minutes
(based on
the
availability
of the mayor)
AIDA J. VISAYA

79
SECURING SOCIO-ECONOMIC PROFILE, MUNICIPAL OR BARANGAY

MAPS.
REQUIREMENTS:
REQUEST LETTER
FEES: NONE

FOLLOW THESE STEPS
1. REQUEST DATA.
Proceed to MPDC office.
The MPDC staff will ask the customer about the data
needed.
Request him/her to sign the logbook and presents
identification card (ID)
Search the files.
2. PHOTOCOPY OF DOCUMENTS.
Grants the customer to have it photocopied, if there is no
available soft copy.
3. RETURN THE ORIGINAL COPY & SIGNS THE LOGBOOK.
Client returns the original copy to the office of the MPDC
and signs the logbook.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
AIDA J. VISAYA
2 minutes
5 minutes
10
minutes
AIDA J. VISAYA
2 minutes
AIDA J. VISAYA
SECURING PRELIMINARY APPROVAL OF SIMPLE SUB-DIVISION PLAN.

REQUIREMENTS:
2 COPIES BLUE PRINT OF SUBDIVISION PLAN.
2 COPIES EXTRA JUDICIAL PARTITION
2 COPIES DEED OF ABSOLUTE SALE
2 COPIES TITLE.
APPROVAL FROM THE SANGUNIANG BAYAN
80


FOLLOW THESE STEPS
1. SUBMIT REQUIREMENTS.
Go to MPDC office and give the necessary requirements
Check the completeness of the documents.
IT WILL
TAKE YOU
5 minutes
30
minutes
PLEASE
APPROACH
AIDA J. VISAYA
2. PAYMENT OF FEES.
Client proceeds to the Treasurers Office for the payments
of fees.
10
minutes
MARIO E. MAKINANO
3. PROCESSING AND APPROVAL.

Present Official Receipt issued by the MTO for evaluation
and processing of the subdivision plan.
Sign the approved subdivision plan.
1 day
AIDA J. VISAYA

81
INFRASTRUCTURE
82

MUNICIPAL ENGINEERING DEPARTMENT

Municipal Engineer: Engr. Roman C. Dano Jr.
Contact Nos.: 0921 373 1562
SERVICES OFFERED:
Preparation of Plans and Programs of Work

Maintaining drainage systems and other infrastructure
Securing building permit
Securing an electrical permit
PREPARATION OF PLANS AND PROGRAMS OF WORK.

REQUIREMENTS: LETTER REQUEST SPECIFYING THE SERVICE NEEDED
FEES: NONE
TIME FRAME: 2 DAYS, 3 HOURS & 25 MINUTES
FOLLOW THESE STEPS
1. SUBMIT REQUEST. Submit request to the personnel-incharge. Staff receives and records the request in a logbook
and submits the same to the Municipal engineer.
2. NOTATION, EVALUATION AND ASSESSMENT OF THE
MUNICIPAL ENGINEER. Municipal Engineer talks to person
and barangay officials concerned on-site.
3. SITE INSPECTION AND INVESTIGATION
MUNICIPAL ENGINEER OR STAFF TALKS TO PERSONS AND
BARANGAY OFFICIALS CONCERNED ON SITE.
Engineer proceeds to survey work, if a survey is needed.
4. PREPARE PROGRAM OF WORK. Municipal engineer
prepares detailed plans. Municipal Engineer prepares a
Bill of Materials.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
ENGR. ROMAN C. DANO

JR.
10
minutes
ENGR. ROMAN C. DANO

JR.
2-3 hrs.
ENGR. ROMAN C. DANO

JR.
2 days
ENGR. ROMAN C. DANO

JR.

83
MAINTAINING DRAINAGE SYSTEMS AND OTHER INFRASTRUCTURE.

REQUIREMENTS:
LETTER REQUEST SPECIFYING THE SERVICE NEEDED
FEES: NONE
TIME FRAME: 2 DAYS, 3 HOURS & 25 MINUTES
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. SUBMIT REQUEST.
Submit request to the personnel-in-charge. Staff receives
and records the request in a logbook and submits the same
to the Municipal Engineer.
5 minutes
ENGR. ROMAN C.
DANO JR.
20
minutes
ENGR. ROMAN C.
DANO JR.
2. NOTATION, EVALUATION AND ASSESSMENT OF THE

MUNICIPAL ENGINEER.
Municipal Engineer evaluates the request.
3. SITE INSPECTION AND INVESTIGATION.
Municipal Engineer or staff talks to person and barangay
officials concerned on- site
Engineer proceeds to survey work, if a survey is needed.
Municipal Engineer prepares an estimate of materials,
labor and equipment required. (Required only for Repair of
Roads and Shoulders, Drainage and Manholes, Buildings
and Other Facilities.
15
minutes
2 hrs.
ENGR. ROMAN C.
DANO JR.
2 days
4. RECOMMENDATION AND APPROVAL.

Municipal Engineer reviews and endorses the program of
works to the municipal mayor for approval.
10
minutes
ENGR. ROMAN C.
DANO JR.
5. IMPLEMENTATION.
Municipal Engineer assigns foreman and maintenance
men on site, delivery of construction of equipment needed.
15
minutes
ENGR. ROMAN C.
DANO JR.
84

SECURING BUILDING PERMIT.

REQUIREMENTS:
LOCATIONAL CLEARANCE FROM THE MPDC
o 4 COPIES SITE DEVELOPMENT PLAN INDICATING THE SETBACK/ YARD DISTANCES AT THE FRONT,
SIDES AND BACK WITH PERSPECTIVE
o 4 SETS BUILDING PLANS (ARCHITECTURAL, STRUCTURAL,
SANITARY/PLUMBING, ELECTRICAL, MECHANICAL
o 3 COPIES BILL OF MATERIALS AND COST ESTIMATES
o 3 COPIES SPECIFICATIONS
o 1 COPIES TITLE OF PROPERTY (TRANSFER CERTIFICATE OF TITLE)
1 COPIES DEED OF SALE/LEASE CONTRACT/CONTRACT TO SELL, IF THE TCT IS NOT IN THE NAME OF
THE OWNER/APPLICANT
o 1 PIECE CONSTRUCTION LOGBOOK
APPLICATION FORMS (BUILDING, SANITARY/PLUMBING, ELECTRICAL, MECHANICAL)
2 COPIES CERTIFICATION REGARDING STRUCTURAL STABILITY OF EXISTING FOUNDATION IN CASE OF
ADDITION
2 COPIES PLATE LOAD TEST ANALYSIS - FOR 3 STOREYS OR 2 STOREYS WITH ATTIC/ MEZZANINE/ROOF
DECK/PENTHOUSE
SECURING BUILDING PERMIT
2 COPIES SOIL BORING TEST RESULT - FOR 4 STOREYS AND ABOVE OR 3 STOREYS AND ABOVE
WITH ATTIC/MEZZANINE/ROOF DECK/PENTHOUSE
NOTES:
THE NUMBER OF COPIES INDICATED ABOVE ALREADY INCLUDES THE REQUIREMENT FOR
SECURING A ZONING CLEARANCE (FROM THE MUNICIPAL PLANNING AND DEVELOPMENT OFFICE)
AND A FIRE CLEARANCE (BUREAU OF FIRE PROTECTION).
FOR COMMERCIAL AND INDUSTRIAL BUILDINGS, PROVIDE 1 SET OF BUILDING PLANS AND
DOCUMENTS FOR SUBMISSION TO THE ENVIRONMENT AND NATURAL RESOURCE OFFICE.
FOR INDUSTRIAL BUILDINGS, PROVIDE ADDITIONAL 4 COPIES OF ELECTRICAL AND MECHANICAL
PLAN, SPECIFICATIONS AND BILL OF MATERIALS AND COST ESTIMATES FOR SUBMISSION TO THE
DEPARTMENT OF LABOR AND EMPLOYMENT.
IF ALL THE CLEARANCES HAVE BEEN SECURED, THE REST OF THE OTHER DOCUMENTS INDICATED
ABOVE ARE REQUIRED TO BE SUBMITTED TO THE OFFICE OF THE BUILDING OFFICIAL:
4 SETS BUILDING PLANS
3 COPIES SPECIFICATIONS
3 COPIES BILL OF MATERIALS AND COST ESTIMATES
1 COPIES LOT DOCUMENTS

85
ADDITIONAL REQUIREMENTS FOR HUGE CONSTRUCTION:

TO FACILITATE PROCESSING, PLEASE TAKE NOTE OF THE FOLLOWING BEFORE SUBMITTING THE
PLANS AND OTHER REQUIREMENTS ABOVE TO THE MEO:
REQUIREMENTS OF THE NATIONAL BUILDING CODE
REQUIREMENTS OF THE REFERRAL CODES (ARCHITECTURAL CODE, PHILIPPINE
ELECTRICAL CODE [PEC], REVISED PLUMBING CODE, STRUCTURAL CODE [NSCP],
MECHANICAL ENGINEERING CODE [PSME])
LAWS AND CITY ORDINANCES AFFECTING THE DESIGN/PROJECT
COMPLIANCE WITH BP 344 (ACCESSIBILITY LAW) SHALL BE INDICATED IN DETAIL ON
PLANS FOR COMMERCIAL, INSTITUTIONAL AND PUBLIC BUILDINGS
IF SETBACK/YARD REQUIREMENTS ARE NOT MET ON THE SIDES AND AT THE BACK/REAR
THEN A FIREWALL (STRICTLY NO OPENING) EXTENDING UP TO AT LEAST 1 METER FROM
THE ROOF LEVEL SHALL BE PROVIDED. IT SHALL BE INDICATED ON THE SITE
DEVELOPMENT PLAN WITH OWNERS CONFORMITY.
GREASE TRAPS/OIL SEPARATOR SHALL BE PROVIDED FOR HOTELS, RESTAURANTS,
EATERIES, TERMINALS, GASOLINE STATIONS, AUTO REPAIR SHOPS, BAKERIES AND OTHER
SIMILAR ESTABLISHMENTS.
ALL REVISIONS/ADDITIONS MADE IN THE PLANS SHALL HAVE AN ACKNOWLEDGEMENT OF
THE DESIGNER.
SPECIAL POWER OF ATTORNEY SHALL BE PROVIDED IF THE OWNER IS NOT THE SIGNATORY
IN ALL APPLICATION FORMS, PLANS AND DOCUMENTS.
ALL APPLICATION FORMS AND LETTERS MUST BE PROPERLY FILLED-UP WITH ALL THE
NECESSARY INFORMATION AVAILABLE.
FORMS AND LETTERS, PLANS, SPECIFICATIONS, BILL OF MATERIALS AND COST
ESTIMATES AND OTHER PERTINENT DOCUMENTS MUST BE SIGNED AND SEALED BY THE
DESIGNER AND SIGNED BY THE OWNER
FEES: DEPENDING ON THE CLASSIFICATION, TYPE AND PROJECT COST OF THE BUILDING
OCCUPANCY PERMIT
86


FOLLOW THESE STEPS
1. SECURE BUILDING PERMIT APPLICATION FORMS.
Ask for building permit application forms with the list of
requirements. Client will fill-up forms and comply all the
requirements
2. EVALUATION AND ASSESSMENT.
The client will wait while Municipal Engineer evaluates and
assesses Line and Grade, Architectural, Structural,
Pluming/Sanitary, Mechanical, Electrical Plans and
related documents.
3. PAYMENT OF FEES.
Proceed to the Municipal Treasurers Office to pay the
required fees & present the Official Receipt to the Building
Official.
4. PROCESSING OF PERMITS.
Building staff processes the plans and pertinent
documents for final approval of the building official.
5. APPROVAL & RELEASING OF PERMIT.
Building Official approves the building permit and releases
the Permit.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
ENGR. ROMAN C.
DANO JR.
20
minutes
ENGR. ROMAN C.
DANO JR.
5 minutes
MARIO E. MAKINANO
BPLO-DESIGNATE
10
minutes
ENGR. ROMAN C.
DANO JR.
5 minutes
ENGR. ROMAN C.
DANO JR.
SECURING AN ELECTRICAL PERMIT.

REQUIREMENTS:
ELECTRICAL PLAN
COMMUNITY TAX RECEIPT.
BUILDING PERMIT
APPLICATION FORM
FEES RECEIPT (OFFICIAL RECEIPT)
MAYORS CERTIFICATE
BARANGAY CLEARANCE

87
FEES: DEPENDING ON ELECTRICAL LOADS

TIME FRAME: 1 DAY, 1 HOUR & 3 MINUTES
FOLLOW THESE STEPS
1. SECURE ALL ELECTRICAL FORMS & SUBMIT
REQUIREMENTS.
Submit the plans and the required supporting documents
and clearances to the receiving clerk (casual Assigned) or
the Municipal Engineer after the requirements has been
completed.
2. EVALUATION AND ASSESSMENT.
The Municipal Engineer or assigned staff evaluates the
Electrical Plans and related documents.
3. PAYMENT OF FEES.
Proceed to the Municipal Treasurers Office to pay the
required fees. Submit Official Receipt
Go back to the Municipal Engineers Office and submits the
official receipt.
4. INSPECTION.
The client together with The Municipal Electrician will
inspect the respective installation
5. APPROVAL & RELEASING OF PERMIT.
Building Official approves & issues the electrical permit.
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
ENGR. ROMAN C.
DANO JR.
1 day
ENGR. ROMAN C.
DANO JR.
5 minutes
MARIO E. MAKINANO
BPLO-Designate
10
minutes
ENGR. ROMAN C.
DANO JR.
5 minutes
ENGR. ROMAN C.
DANO JR.
88

CITIZENS

89
MUNICIPAL SOCIAL WELFARE & DEVT.OFFICE

MSWDO-Designate: Sybel Hermilinda C. Mantillo
Contact Nos.: 0909 717 1994
SERVICES OFFERED:
Processing of financial assistance to families in crisis situation

Case planning and management of reported child in need of special protection, violence
against women and children (VAWC), physically, sexually and emotionally abused
Emergency/ disaster operations
Securing senior citizens ID
Application for replacement of old or lost OSCA identification card
Issuance of purchase booklets
Day care service program
Supplemental Feeding
PROCESSING OF FINANCIAL ASSISTANCE TO FAMILIES IN CRISIS

SITUATION.
REQUIREMENTS:
BARANGAY CERTIFICATION
FEES: NONE
FOLLOW THESE STEPS
1. SUBMIT REQUIREMENTS.
Client will submit the Barangay Certification to MSWDO
Office.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
SYBEL HERMILINDA
MANTILLO
90

2. INTERVIEW AND ASSESSMENT.

Client will be interviewed to database the case summary
30
minutes
SYBEL HERMILINDA
MANTILLO
3. RELEASING OF ASSISTANCE.
The financial assistance will be released to the client.
1 Hour
PEDRO D.
CASTRODES
CASE PLANNING AND MANAGEMENT OF REPORTED CHILD IN NEED OF

SPECIAL PROTECTION, VIOLENCE AGAINST WOMEN AND CHILDREN
(VAWC), PHYSICALLY, SEXUALLY AND EMOTIONALLY ABUSED.
REQUIREMENTS:
MARRIAGE CERTIFICATE,
BIRTH CERTIFICATE,
BARANGAY ENDORSEMENT
FEES: NONE
TIME FRAME: 2 DAYS, 1 HOUR & 5 MINUTES
FOLLOW THESE STEPS
1. RECEIVING.
Receive report of alleged abuse and conduct initial ocular
survey/ collateral interview coordinate with police and
barangay authorities.
2. RESCUE OPERATION.
Conduct immediate rescue operation of the victim.
3. INTAKE INTERVIEW.
Intake interview with client with his/her family and attend
to immediate needs of victim (i.e. food, medical, etc).
IT WILL
TAKE YOU
PLEASE
APPROACH
25
minutes
SYBEL HERMILINDA
MANTILLO
15
minutes
SYBEL HERMILINDA
MANTILLO
25
minutes
SYBEL HERMILINDA
MANTILLO

91
4. COUNSELLING.
Conduct counselling and assist victim for medicolegal/physiological evaluation, in filing legal action, and
during trial proceedings in the court
Prepare Case Summary Report and other requirements
5. REFERRAL.
Refer victim to institution for protective custody and
temporary shelter and supervision with the family
Admit client to institution and other agencies
1 day
SYBEL HERMILINDA
MANTILLO
1 day
SYBEL HERMILINDA
MANTILLO
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
SYBEL HERMILINDA
MANTILLO
15
minutes
SYBEL HERMILINDA
MANTILLO
1 day
SYBEL HERMILINDA
MANTILLO
EMERGENCY/ DISASTER OPERATIONS.

REQUIREMENTS:
BARANGAY REPORT AND ENDORSEMENT
FEES: NONE
TIME FRAME: 1 DAY, 1 HOUR & 5 MINUTES
FOLLOW THESE STEPS
1. REPORTING.
Report and submit list of affected areas and masterlist of
families affected to MSWDO.
2. SURVEY.
Conduct ocular survey to validate report and prepare
Disaster Operation Plan.
3. FACILITATE CONDUCT OF DISASTER OPERATION:
a. Assist in putting affected families to evacuation centers
identified by concerned barangays
b. Facilitate immediate needs of affected families (food,
medicine, etc.)
c. Intake interview and counseling assistance
d. Supplemental Feeding or dry rationing (food packs)
e. Resource mobilization/DWSD Augmentation
92

4. DEBRIEFING.
Conduct critical incident stress debriefing when needed.
5. EVALUATION.
Evaluation through Distribution Form and Disaster Report.
15
minutes
SYBEL HERMILINDA
MANTILLO
30
minutes
SYBEL HERMILINDA
MANTILLO
SECURING SENIOR CITIZENS ID.

REQUIREMENTS:
SENIOR CITIZEN APPLICATION FORM FROM MSWDO
2 PCS 1X1 PICTURE
PHOTOCOPY OF BIRTH CERTIFICATE
PHOTOCOPY OF BAPTISMAL CERTIFICATE
CERTIFICATION OF PAYMENT OF ANNUAL DUES ISSUED BY THE BARANGAY SENIOR CITIZEN
CHAPTER
FEES: PHP15.00/ LAMINATION FEE

FOLLOW THESE STEPS
1. FILL-OUT APPLICATION & BRIEFING OF BENEFITS AND
2.
3.
4.
5.
PRIVILEGES. Client fills up the application form and attach

2 photos Person-in-charge informs the client on his/her
benefits and privileges of being SC.
PREPARATION OF S.C. I.D. Person-in-charge prepares the
ID.
PAYMENT FOR THE LAMINATION. Pay to the Treasurers
Office for the Lamination Fee
ID LAMINATION.
Proceed to the Mayors Office for the Lamination and
present the Official Receipt paid for the lamination.
RELEASING OF SC ID. The ID is released to the client.
Person-in-charge gives the logbook to the client for record
purposes.
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
SYBEL HERMILINDA
MANTILLO
5 minutes
1 minute
SYBEL HERMILINDA
MANTILLO
LEONIDA V. BICADA
Treasurers Office
10
minutes
ARVIN D. RUBILLOS
Mayors Office
2 minutes
ARVIN D. RUBILLOS
Mayors Office

93
APPLICATION FOR REPLACEMENT OF OLD OR LOST OSCA IDENTIFICATION

CARD.
REQUIREMENTS:
SENIOR CITIZEN APPLICATION FORM FROM MSWDO

2 PCS 1X1 PICTURE
PHOTOCOPY OF BIRTH CERTIFICATE
PHOTOCOPY OF BAPTISMAL CERTIFICATE
CERTIFICATION OF PAYMENT OF ANNUAL DUES ISSUED BY THE BARANGAY SENIOR
CITIZEN CHAPTER
PHP15.00/ LAMINATION FEE
FEES:
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
SYBEL HERMILINDA
MANTILLO
5 minutes
SYBEL HERMILINDA
MANTILLO
1 minute
LEONIDA V. BICADA
Treasurers Office
10
minutes
ARVIN D. RUBILLOS
Mayors Office
2 minutes
ARVIN D. RUBILLOS
Mayors Office
1. REGISTRATION.
Client approaches MSWDO Staff and the present the Old
S.C. Id. For the lost ID, the client must inform the staff the
details.
2. PREPARATION OF THE NEW S.C. I.D.

Person-in-charge prepares the ID.
3. PAYMENT FOR THE LAMINATION.

Pay to the Treasurers Office for the Lamination Fee.
4. ID LAMINATION.
Proceed to the Mayors Office for the Lamination and
present the Official Receipt paid for the lamination.
5. RELEASING OF NEW S.C. ID.
The ID is released to the client.
purposes.
94

ISSUANCE OF PURCHASE BOOKLETS.

REQUIREMENTS:
SENIOR CITIZEN ID
FEES: NONE
IT WILL
TAKE YOU
PLEASE
APPROACH
1. PRESENT SC ID.
Present Senior Citizens ID Card to MSWDO Personnel.
2 minutes
SYBEL HERMILINDA
MANTILLO
2. RELEASING.
Release Purchase Booklets to the senior citizen or
representative.
3 minutes
SYBEL HERMILINDA
MANTILLO
3. REGISTER THE LOGBOOK.

purposes.
1 minute
SYBEL HERMILINDA
MANTILLO
FOLLOW THESE STEPS
DAY CARE SERVICE PROGRAM.

REQUIREMENTS:
LIST OF:
1. 3 5 YRS. OLD CHILDREN OF ECONOMICALLY DISADVANTAGED FAMILIES
2. CHILDREN BELONGING TO LARGE FAMILIES
3. CHILDREN WHOSE PARENTS ARE WORKING
4. CHILDREN WHO ARE NUTRITIONALLY AT RISK
FEES: NONE
TIME FRAME: ALL YEAR ROUND

95

IT WILL
TAKE YOU
PLEASE
APPROACH
All year
round
GREGORIA TINIO
All year
round
GREGORIA TINIO
All year
round
GREGORIA TINIO
4. MEETING.
Conduct monthly meeting with the parents.
All year
round
GREGORIA TINIO
5. MONITORING.
Recognize childrens intellectual growth for promotion to
formal school.
All year
round
GREGORIA TINIO
FOLLOW THESE STEPS

1. SURVEY.
Day Care Worker (DCW) will conduct Family Survey/ Intake
interview to identify the beneficiaries
Assess/ Consolidate Survey
Prepare Master list of surveyed families
2. ORIENTATION.
Conduct parents orientation on programs/ services
Conduct sessions from Monday to Friday that includes:
storytelling, arts and crafts, indoor and outdoor games,
musical appreciation that promotes childs
development
Assess/ monitor development of children through Early
Childhood Care and Development Checklist including
gross and fine motor development
3. ACTIVITIES.
Conduct related activities to promote childs right/ love of
country.
96

SUPPLEMENTAL FEEDING.
REQUIREMENTS:
MASTERLIST OF CHILDREN, 3-5 YEARS OLD, ENROLLED IN THE DAY CARE CENTERS OF ANDA.
FEES: NONE
TIME FRAME: ALL YEAR ROUND
IT WILL
TAKE YOU
PLEASE
APPROACH
1. WEIGHING.
Weighing of Children.
All year
round
GREGORIA TINIO
2. REFERRALS.
Referrals for medical check-up and de-worming.
All year
round
GREGORIA TINIO
3. FEEDING.
Actual feeding of day care children.
All year
round
GREGORIA TINIO
4. ORIENTATION.
Conduct parents orientation on programs/ services.
All year
round
SYBEL HERMILINDA
MANTILLO
FOLLOW THESE STEPS

97
MUNICIPAL CIVIL REGISTRY OFFICE

Local Civil Registrar: Maria Paz C. Deligero
Contact Nos.: 0999 7275 118
SERVICES OFFERED:
The Municipal Civil Registry Office is the agency in charge of recording and safekeeping of vital
events and other documents wherein acts, events, legal instruments and court decrees affecting
the civil status of a person.
REGISTRATION OF BIRTH.
REQUIREMENTS:
CERTIFICATE OF LIVE BIRTH
PRESENCE OF THE ATTENDANT AT BIRTH FOR HIS/HER SIGNATURE
FEES: PHP100.00
FOLLOW THESE STEPS
1. PRESENTATION AND EXAMINATION OF CERTIFIED LIVE
BIRTH.
Present certificate of live birth for registration.
Wait while the in charge examines the document, whether it
is submitted on time/delayed and the entries are properly
filled-out.
2. PAYMENTS OF FEES.
Client is advised to proceed to the MTO for payment of the
required fees.
Present to MTO collection officer note from LCR for
payment
IT WILL
TAKE YOU
PLEASE
APPROACH
3 minutes
PEA M. PILAPIL
5 minutes
LAILANI O. SIMACIO
Treasurers Office
98

3. PRESENTATION OF RECEIPT FOR RECORDING AT LOGBOOK.

Client presents the receipt to LCR Clerk for recording at
logbook
4. REVIEW, APPROVAL AND RELEASE OF DOCUMENTS TO THE
CLIENT. LCR will re-examined the document, sign the same
and releases the owners copy
5. REGISTRATION OF DOCUMENTS.
Admin Assistant registers the office file at the registry book
of live birth and file the same
3 minutes
PEA M. PILAPIL
5 minutes
MARIA PAZ C.
DELIGERO
5 minutes
PEA M. PILAPIL
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
PEA M. PILAPIL
5 minutes
LAILANI O. SIMACIO
Treasurers Office
REGISTRATION OF DEATH.
REQUIREMENTS:
CERTIFICATE OF DEATH
FEES:
P 100.00 - CERTIFIED COPIES OF ANY DOCUMENT

P 35.00 - BURIAL PERMIT
P 200.00 - FEE FOR EXHUMATION OF CADAVER
P 200.00 REMOVAL OF CADAVER

FOLLOW THESE STEPS
1. PRESENTATION AND EXAMINATION OF CERTIFICATE OF
DEATH. Present certificate of death for registration.
Wait while the in-charge examines the document, whether
it is submitted on time/delayed and the entries are
properly filled out and signed by the attending physician
and if embalmed, duly signed by the embalmer.
2. PAYMENT OF FEES.
Client is advised to proceed to the MTO for payment of the
required fees. Present MTO collection officer note from LCR
for payment.

99
3. PRESENTATION OF RECEIPT FOR RECORDING AT LOGBOOK.

Client presents the receipt to LCR clerk for recording at
logbook.
3 minutes
PEA M. PILAPIL
4. REVIEW, APPROVAL AND RELEASE OF DOCUMENTS TO THE

CLIENT.
LCR will re-examine the document, sign the same and
releases the owners copy.
5 minutes
MARIA PAZ C.
DELIGERO
of live birth and files the same.
5 minutes
PEA M. PILAPIL
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
PEA M. PILAPIL
5 minutes
MARIA PAZ C.
DELIGERO
5 minutes
PEA M. PILAPIL
REGISTRATION OF MARRIAGE.
REQUIREMENTS:
Marriage Certificate
FEES: N0NE
FOLLOW THESE STEPS
1. PRESENTATION AND EXAMINATION OF CERTIFICATE OF
MARRIAGE. Present certificate of marriage for registration.
Wait while the in charge examines the document, whether
it is submitted on time/ delayed and the entries are
properly filled-out and signed.
2. REVIEW, APPROVAL AND RELEASED OF DOCUMENTS TO
THE CLIENT.
LCR will re-examine the document, sign the same and
releases the owners copy.
of marriage and files the same.
100

REGISTRATION OF APPLICATION FOR MARRIAGE LICENSE.

REQUIREMENTS:
AT LEAST 18 YEARS OF AGE AND ABOVE

FOR APPLICANTS BETWEEN THE AGE OF 18-21 PARENTAL CONSENT IS NEEDED
FOR APPLICANTS BETWEEN 21-25 PARENTAL ADVICE
MARRIAGE COUNSELING CERTIFICATE FOR APPLICANTS BELOW 25 AND FAMILY PLANNING
FAMILY PLANNING CERTIFICATE FOR AGE 25 AND ABOVE
BIRTH CERTIFICATE FROM NSO
CENOMAR
FOR PREVIOUSLY MARRIED THE APPLICANT SHALL BE REQUIRED TO FURNISH, INSTEAD OF BIRTH,
THE DEATH CERTIFICATE OF THE DECEASED SPOUSE OR THE JUDICIAL DECREE OF ANNULMENT OR
DECLARATION OF NULLITY OF HIS OR HER PREVIOUS MARRIAGE
FOR CONTRACTING PARTY WHO IS A CITIZEN OF A FOREIGN COUNTRY, A CERTIFICATE OF LEGAL
CAPACITY TO CONTRACT MARRIAGE ISSUED BY THE RESPECTIVE DIPLOMATIC OR CONSULAR
OFFICIALS
FEES: P 750.00 APPLICATION FOR MARRIAGE

230.00 BOTH ARE RESIDENTS
345.00 ONE OF CONTRACTING PARTY IS NOT RESIDENT
460.00 FOR FOREIGN APPLICANT
200.00 MARRIAGE LICENSE
500.00 SOLEMNIZATION FEE
FRAME: 50 MINUTES (PROCESSING) & 10 DAYS AFTER PUBLICATION
TIME
FOLLOW THESE STEPS
1. PRESENTATION AND EXAMINATION OF ALL

REQUIREMENTS. Present the required supporting documents.
In-charge examines submitted supporting documents.
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
PEA M. PILAPIL
10
minutes
PEA M. PILAPIL
2. PREPARATION OF APPLICATION FORM. In-charge types the

application form for marriage license. Client is advised to review
and check the information on the prepared application by the incharge. Applicants and parents sign the application and
consent/advice.

101
3. PAYMENT OF NECESSARY FEES. Client is advised to

proceed to the MTO for payment of the required fees.
Present to MTO for collection officer note from LCR for
payment
4. RECORDING OF RECEIPT & REVIEW, SUBSCRIBES,
RELEASING OF DOCUMENTS.
Presentation of receipt for recording at logbook
Clerk hands on the documents to the client.
Client is advised to bring the documents to LCR
LCR subscribes the application and advises the client to
come back after ten (10) days publication period
LCR releases and records the application for marriage.
10
minutes
LAILANI O. SIMACIO
Treasurers Office
10
minutes
MARIA PAZ C.
DELIGERO
5. ISSUANCE OF MARRIAGE LICENSE (AFTER 10 DAYS OF

1 to 10
POSTING). LCR prepares and signs and releases the
minutes
license.
PEA M. PILAPIL
ISSUANCE OF CERTIFICATIONS OF ALL VITAL EVENTS.

REQUIREMENTS: NONE
FEES: PHP100.00
IT WILL
TAKE YOU
PLEASE
APPROACH
1. REQUEST.
The client will request in charge for certification of the
requested document
5 minutes
PEA M. PILAPIL
2. VERIFICATION.
Client waits, searched of requested documents is verified
as to availability of records. (if record is not available in the
computer the record will be searched manually)
5 minutes
PEA M. PILAPIL
FOLLOW THESE STEPS
102

3. PAYMENT OF NECESSARY FEES.

If record is available, in-charge issues note of payment and
instructs the client to pay at the MTO of the required fees
5 minutes
LAILANI O. SIMACIO
Treasurers Office
4. RECORDING OF RECEIPT & PREPARATION OF REQUESTED

CIVIL REGISTRY DOCUMENTS.
Presentation of Receipt for recording at logbook
logbook. In-charge prepares the certification requested.
5 minutes
PEA M. PILAPIL
5. REVIEWING SIGNING AND RELEASING OF CERTIFICATIONS.

LCR checks/review the correctness of the entries in the
prepared certification, signs the documents.
Clients claim the requested Certification.
1 to 5
minutes
MARIA PAZ C.
DELIGERO
R.A 9048 FILING PETITION FOR CHANGE OF FIRST NAME (CFN) OR

CORRECTION OR CORRECTION OF CLERICAL ERROR/S (CCE)
REQUIREMENTS:
NSO, BAPTISMAL, LOCAL BIRTH CERT., VOTERS AFFIDAVIT/ID,

MARRIAGE CONTRACT, BIRTH CERTIFICATE OF BROTHER/SISTER, SCHOOL RECORDS, XEROX
VALID IDS & CEDULA
FEES: CFN P 3,000.00 | CCE - 1,000.00
TIME FRAME: 2O DAYS, 28 MINUTES

FOLLOW THESE STEPS
IT WILL
TAKE YOU
1. PRESENTATION OF PROBLEM DOCUMENT, REMEDIES &

SUBMISSION OF REQUIREMENTS.
Petitioner submits all the listed supporting documents to
the in charge. In-charge examines if the documents are
authentic, complete and duly certified. Present his/her
problem document. In-charge examines submitted
supporting documents. Petitioner is advised to submit
supporting documents before filing a petition
In-charge hands over a list of supporting documents being
required in filing the petition.
PLEASE
APPROACH
20
minutes
PEA M. PILAPIL

103
2. PAYMENT OF FEES.
Petitioner is advised to pay the appropriate filling fee at the
MTO.
3 minutes
LAILANI O. SIMACIO
Treasurers Office
3. RECORDING OF RECEIPT & PREPARATION OF PETITION.

Presentation of receipt for recording at logbook
logbook. Petitioner is advised to wait while his petition is
being prepared by the in charge.
Petitioner signs the petition and bring it together with the
supporting documents to MCR for signature
In-charge prepares the Petition then ask petitioner to sign
his petition.
5 minutes
PEA M. PILAPIL
4. SUBSCRIBES THE PETITION & POSTING AND PUBLICATION,

POSTING FOR CLERICAL ERROR AND PUBLICATION FOR
CFN. LCR reviews the petition and bring it to Mayors office
for subscription. LCR prepares the publication for CFN and
CCE.
15 days
MARIA PAZ C.
DELIGERO
5. DECISION & SUBMISSION OF DECISION TO PHIL.

STATISTICS OFFICE.
LCR makes her decision regarding the petition.
The petition after the approval of the LCR is submitted to
Philippine Statistics Office Manila legal office for
affirmation.
Petitioner is advised to call back or follow-up his petition
after two (2) months.
5 days
MARIA PAZ C.
DELIGERO
DELAYED REGISTRATION OF CIVIL REGISTRY RECORDS.

REQUIREMENTS:
NEGATIVE CERTIFICATION FROM NSO

AFFIDAVIT OF TWO DISINTERESTED PERSON
BARANGAY CERTIFICATION
BAPTISM/SCHOOL RECORD/ COMELEC VOTERS REGISTRATION RECORD
FEES: P 500.00
104

TIME FRAME: 2O MINUTES

FOLLOW THESE STEPS
1. PRESENTATION OF DOCUMENTS. Present document for
delayed registration. In-charge verifies the negative if the
record is available from the archive.
2. PAYMENT OF FEES. Client is advised to proceed to the MTO
for payment of the required fees. Present to MTO collection
officer note from LCR for payment.
3. REVIEW, APPROVAL AND RELEASE OF DOCUMENT.
LCR reviews the prepared delayed registration and signs
the same. LCR releases owners copy of the certification
requested.
Clerk registers the office file at the registry book and files
the same.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
PEA M. PILAPIL
5 minutes
LAILANI O. SIMACIO
Treasurers Office
5 minutes
MARIA PAZ C.
DELIGERO
5 minutes
PEA M. PILAPIL
LEGITIMATION.
REQUIREMENTS:
CENOMAR OF BOTH PARENTS/ MARRIAGE CONTRACT OF PARENTS
BIRTH CERTIFICATE OF THE CHILD/ JOINT AFFIDAVIT OF PARENTS
AFFIDAVIT OF ACKNOWLEDGEMENT OF PATERNITY/ LEGITIMATION FEE
FEES: PHP50O.00 LEGITIMATION FEE

FOLLOW THESE STEPS
1. PRESENTATION AND EXAMINATION OF DOCUMENTS.
Submit requirements for legitimation.
In-charge examines the document submitted.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
PEA M. PILAPIL

105
2. PAYMENT OF FEES.
Client advised to proceed to the MTO for payment of the
required fees.
payment.
5 minutes
LAILANI O. SIMACIO
Treasurers Office
3. PRESENTATION OF RECEIPT FOR RECORDING AT

LOGBOOK.
Client presents the receipt for recording at logbook.
logbook.
5 minutes
PEA M. PILAPIL
4. ANNOTATION AND RELEASE.

LCR makes annotation and releases the document to the
owner
5 minutes
MARIA PAZ C.
DELIGERO
IT WILL
TAKE YOU
PLEASE
APPROACH
1 to 5
minutes
PEA M. PILAPIL
ADOPTION.
REQUIREMENTS:
COURT DECISION
CERTIFICATION OF FINALITY
CERTIFICATE OF LATE REGISTRATION FROM LCR
FEES: PHP50O.00

FOLLOW THESE STEPS
Submit requirements for Adoption.
In-charge examines the document submitted.
106

2. PAYMENT OF FEES.
Client advised to proceed to the MTO for payment of the
required fees.
payment.
1 to 5
minutes
LAILANI O. SIMACIO
Treasurers Office
3. PRESENTATION OF RECEIPT FOR RECORDING AT LOGBOOK

Client presents the receipt for recording at logbook.
logbook.
1 to 5
minutes
PEA M. PILAPIL
4. ANNOTATION AND RELEASE.

LCR makes annotation and releases the document to the
owner
1 to 5
minutes
MARIA PAZ C.
DELIGERO
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
PEA M. PILAPIL
5 minutes
LAILANI O. SIMACIO
Treasurers Office
5 minutes
PEA M. PILAPIL
ANNULMENT OF MARRIAGE.
REQUIREMENTS:
COURT DECISION
FEES: PHP3,00O.00

FOLLOW THESE STEPS
Submit requirements for Annulment of marriage
In-charge examines the document submitted
2. PAYMENT OF FEES. Client advised to proceed to the MTO
LOGBOOK. Client presents the receipt for recording at
logbook. Client presents the receipt to LCR clerk for
recording at logbook.

107
4. ANNOTATION AND RELEASE. LCR makes annotation and

releases the document to the owner
5 minutes
MARIA PAZ C.
DELIGERO
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
PEA M. PILAPIL
5 minutes
LAILANI O. SIMACIO
Treasurers Office
5 minutes
PEA M. PILAPIL
5 minutes
MARIA PAZ C.
DELIGERO
LEGAL SEPARATION.
REQUIREMENTS:
COURT DECISION
FEES: PHP3,00O.00

FOLLOW THESE STEPS
1. Presentation and examination of documents
Submit requirements for legal separation. In-charge
examines the document submitted.
2. Payment of Fees. Client advised to proceed to the MTO for
payment of the required fees. Present to MTO collection
releases the document to the owner.
NATURALIZATION.
REQUIREMENTS:
COURT DECISION
FEES: PHP3,00O.00

108

FOLLOW THESE STEPS

Submit requirements of Naturalization. In-charge examines
the document submitted.
2. PAYMENT OF FEES. Client advised to proceed to the MTO
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
PEA M. PILAPIL
5 minutes
LAILANI O. SIMACIO
Treasurers Office
5 minutes
PEA M. PILAPIL
5 minutes
MARIA PAZ C.
DELIGERO
OTHER LEGAL DOCUMENTATION FOR RECORD PURPOSES.

REQUIREMENTS: NONE
FEES: PHP100.00
FOLLOW THESE STEPS
2. PAYMENT OF FEES. Client advised to proceed to the MTO for
payment of the required fees. Present to MTO collection officer
note from LCR for payment

LOGBOOK. Client presents the receipt for recording at logbook.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
PEA M. PILAPIL
5 minutes
LAILANI O. SIMACIO
Treasurers Office
5 minutes
PEA M. PILAPIL
5 minutes
MARIA PAZ C.
DELIGERO
Client presents the receipt to LCR clerk for recording at logbook.


109
COMELEC OFFICE

Election Officer: Magdalena Gamutin
Contact Nos.: 0906 599 8382
SERVICES OFFERED:
Issuance of voters certification and certified true copies thereof

Application for registration/change and/or correction of entries/transfer of records/
reactivation of voting records/ validation.
Releasing of Voters ID
ISSUANCE OF VOTER CERTIFICATION AND CERTIFIED TRUE COPIES

THEREOF.
REQUIREMENTS: IDENTIFICATION OF CLIENTS
FEES: PHP75.00 (CERTIFICATION FEE)
FOLLOW THESE STEPS
1. INQUIRY.
REQUEST COPY OF VOTER CERTIFICATION.
2. VERIFICATION.
THE STAFF WILL VERIFY THE AVAILABILITY OF THE
REQUESTED DOCUMENT.
3. PAYMENT.
PAY THE CORRESPONDING FEE. OFFICIAL RECEIPT WILL BE
ISSUED.
4. RELEASING.
RECEIVE THE CERTIFICATION.
IT WILL
TAKE YOU
PLEASE
APPROACH
2 minutes
GENARA C. BEROU
3 minutes
GENARA C. BEROU
1 minute
GENARA C. BEROU
1 minute
GENARA C. BEROU
110

APPLICATION FOR REGISTRATION/CHANGE AND/OR CORRECTION OF

ENTRIES/TRANSFER OF RECORDS/ REACTIVIATION OF VOTING
RECORDS/ VALIDATION.
REQUIREMENTS: IDS, BIRTH CERTIFICATE, MARRIAGE CONTRACT, NBI/POLICE
CLEARANCE, ETC. EXCEPT BARANGAY CLEARANCE/CERTIFICATES AND COMMUNITY TAX

CERTIFICATES; DULY FILLED UP REGISTRATION FORMS ACCORDING TO TYPE APPLIED EXCEPT
FOR VALIDATION.
FEES: NONE

IT WILL
TAKE YOU
PLEASE
APPROACH
4 minutes
GENARA C. BEROU
5 minutes
GENARA C. BEROU
3. PRESENT THE FILLED UP REGISTRATION FORM FOR

VALIDATION. THE STAFF WILL RECEIVE THE DOCUMENTS
FOR REGISTRATION AND REVIEW ENTRIES THEREON AND
ASSIGN APPLICATION NUMBER AND PRECINCT NUMBER
3 minutes
MAGDALENA E.
GAMUTIN
4. BIOMETRICS.
PRESENT ONESELF FOR BIOMETRICS CAPTURE.
3 minutes
GENARA C. BEROU
5. RECEIVE THE ACKNOWLEDGEMENT RECEIPT.
2 minutes
GENARA C. BEROU
FOLLOW THESE STEPS

1. INTERVIEW & SUBMISSION OF REQUIREMENTS
THE CLIENT WILL PRESENT HIMSELF/HERSELF FOR
INTERVIEW.
THE STAFF WILL VERIFY THE REQUIREMENTS AND
DISTRIBUTE THE REGISTRATION FORM ACCORDING TO THE
TYPE APPLIED.
2. FILLING OUT OF REGISTRATION FORM.
FILL OUT THE REGISTRATION FORM.

111
RELEASING OF VOTERS ID.

REQUIREMENTS: IDENTIFICATION OF CLIENTS; SPECIAL POWER OF ATTORNEY (SPA) FROM
ID OWNER IN CASE OF REPRESENTATIVE CLAIMANTS.
FEES: NONE
IT WILL
TAKE YOU
PLEASE
APPROACH
1. INTERVIEW.
The client will present himself/herself for interview.
2 minutes
GENARA C. BEROU
2. PRESENT SPA in case of representative claimant
2 minutes
GENARA C. BEROU
3. AFFIX NAME AND SIGNATURE ON ID STUB ON THE

LOGBOOK
1 minute
GENARA C. BEROU
4. RELEASE OF VOTERS ID
1 minute
GENARA C. BEROU
FOLLOW THESE STEPS
112

PHILPOST OFFICE

Officer-in-Charge: Edil Tan Jr.
Contact Nos.: 0947 284 7827
SERVICES OFFERED:
Issuance of Postal ID
Philhealth Payments
ISSUANCE OF POSTAL ID.

REQUIREMENTS:
PERSONAL APPEARANCE
POSTAL ID APPLICATION FORM
ORIGINAL COPY OF NSO OR LCR BIRTH CERTIFICATE
PHOTOCOPY OF MARRIAGE CERTIFICATE, IF MARRIED
BARANGAY CLEARANCE| POLICE OR NBI CLEARANCE (6) MONTHS VALIDITY
PERSONAL APPERANCE (PHOTO CAPTURING) & BIOMETRICS AT JAGNA POSTAL OFFICE
FEES: PHP414.40 (ID FEE)

TIME FRAME: 11 MINUTES & DEPENDS UPON THE AVAILABILITY OF THE SIGNATORIES.
PLEASE
IT WILL
FOLLOW THESE STEPS
TAKE YOU
APPROACH
1. GET AND FILL OUT POSTAL ID APPLICATION FORM

2. SUBMIT APPLICATION FORM ALONG WITH OTHER
REQUIRED DOCUMENTS
3. PAY PROCESSING FEE
4. PROCEED TO JAGNA POSTAL OFFICE FOR BIOMETRICS

5. TO CLAIM POSTAL ID, RETURN TO THE POST OFFICE AT THE
SCHEDULED DATE, THEN PRESENT THE RECEIPT AS PROOF
OF PAYMENT
3 MINUTES
3
MINUTES
5MINUTES
DEPEND
UPON THE
AVAILABILIT
Y OF THE ID
EDIL TAN JR.

EDIL TAN JR.
EDIL TAN JR.
EDIL TAN JR.
EDIL TAN JR.

113
PHILHEALTH PAYMENTS.
REQUIREMENTS:
PAYMENT FORM
FEES: DEPENDS ON THE MEMBERS CONTRIBUTION

TIME FRAME: 5 MINUTES.
FOLLOW THESE STEPS
1. GET AND FILL OUT PAYMENT FORM
2. SUBMIT FORM AND PAYMENT
IT WILL
TAKE YOU
2
MINUTES
3
MINUTES
PLEASE
APPROACH
EDIL TAN JR.
EDIL TAN JR.
114

PUBLIC EMPLOYMENT & SERVICES OFFICE

PESO Coordinator: Lailani O. Simacio
Contact Nos.: 0909 5513 476
SERVICES OFFERED:
AVAILING OF SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS [SPES] (FOR APPLICANTS).
AVAILING OF SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS

[SPES] (FOR APPLICANTS).
REQUIREMENTS:
NSRP REG. FORM

ANY OF THE FOLLOWING TO ATTEST TO THE STUDENT-APPLICANTS AGE:
BIRTH OR BAPTISMAL CERTIFICATE
JOINT AFFIDAVIT OF 2 DISINTERESTED PARTIES
ANY OF THE FOLLOWING TO ATTEST STUDENT-APPLICANTS RATING;
FORM 138
CERTIFICATION BY THE SCHOOL REGISTRAR THAT THE STUDENTS HAS PASSED DURING
THE PREVIOUS
SEMESTER OR SCHOOL YEAR
BARANGAY CERTIFICATION THAT THE APPLICANTS PARENTS NET INCOME AFTER TAX
DOES NOT EXCEED ONE HUNDRED TWELVE THOUSAND SIX HUNDRED TWO PESOS
(P112,602.00) PER ANNUM.
FEES: NONE
TIME FRAME: 3 HOURS & 19 MINUTES.

FOLLOW THESE STEPS
1. FILL-OUT NSRP FORM.
Ask for copies of Registration Form and fill on with
complete and correct information.
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
LAILANI O. SIMACIO

115
2. SUBMISSION AND EVALUATION OF REQUIREMENTS.

The applicants will submit the NMRF and all other
requirements to the PESO for evaluation. Notify the
applicants as to the status of their application.
3. SPES ORIENTATION.
Qualified applicants will attend an SPES Orientation for the
details and guidelines of the program. Giving of office
assignment.
4. FILL-OUT NSRP FORM.
Ask for copies of Registration Form and fill out with
complete and correct information.
5. SUBMISSION OF THE LIST OF HIRED STUDENTS TO THE
DOLE PROVINCE
6
MINUTES
LAILANI O. SIMACIO
3 hours
LAILANI O. SIMACIO
5
MINUTES
LAILANI O. SIMACIO
Within 3
days
LAILANI O. SIMACIO
116

ECONOMIC

117
ANDA TOURISM OFFICE
Anda Tourism Building, Poblacion, Anda, Bohol

Tourism Opts. Officer-Designate: Arvin D. Rubillos
Contact Nos.: 0917 325 1597
SERVICES OFFERED:
Anda Tourism Office (ATO) will process the Lifeguard Certification pursuant to the Department of Tourisms
Memorandum Circular No. 96-20, Provincial Ordinance No. 2007-033 and Municipal Ordinance 05-05-08
that requiring all resorts, hotels, restaurants and other entities, including local government units, engaged in
the operation of tourism business related to beaches, rivers, lakes and similar bodies of water, to include
swimming pools, to employ at least one (1) lifeguard accredited with the Local Office of the Philippine National
Red Cross (PNRC) and provide tourism-related information.
. REQUESTING FOR TOURISM INFORMATION.

REQUIREMENTS: NONE
FEES: NONE
FOLLOW THESE STEPS
1. INQUIRY. Approach the tourist receptionist/staff for the data or
information being requested.
2. VERIFY INFORMATION AVAILABILITY.
Person-in-charge verifies if information requested is available.
3. ACCESS INFORMATION. If the data is available, the person-incharge accesses the information. If the data is unavailable, the
person-in-charge refers the client to other probable sources of
information.
4. RECEIVES THE DOCUMENT. The client receives the information
being requested. If original documents may not be given, personin-charge will request an ID from a client to allow him/her
photocopy such document.
5. REGISTER THE LOGBOOK. Person-in-charge gives the logbook to
the client for record purposes.
IT WILL
TAKE YOU
PLEASE
APPROACH
2 minutes
ARVIN D. RUBILLOS
2 minutes
ARVIN D. RUBILLOS
3 minutes
ARVIN D. RUBILLOS
2 minutes
ARVIN D. RUBILLOS
1 minute
ARVIN D. RUBILLOS
118

. ISSUANCE OF LIFEGUARD CERTIFICATION.

REQUIREMENTS:
LIFEGUARD CREDENTIALS (CERTIFICATION FROM PNRC, LICENSE AND OTHER PERTINENT
PAPERS TO VOUCH HIS/HER ACCREDITATION WITH THE PHILIPPINE NATIONAL RED CROSS
AS LIFEGUARD)
CERTIFICATE OF EMPLOYMENT (TO CERTIFY HIS/HER EMPLOYMENT WITH THE
ESTABLISHMENT)
FEES: PHP320.00-CERTIFICATION FEE

FOLLOW THESE STEPS
1. FILING & VERIFICATION.
Submit all the requirements to the Tourism Personnel. The
personnel in-charge evaluates and verifies all the
documents submitted.
2. PAYMENT.
The client pays the Certification Fee at the Municipal
Treasurers Office.
3. PREPARATION OF CERTIFICATION.
The personnel in-charge prepares the Lifeguard
Certification and signs the Lifeguard Certification an
forward it for Mayors Signature
4. APPROVAL.
The Mayor signs the Certification.
5. RELEASING.
The staff will release the Certification to the Client.
IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
ARVIN D. RUBILLOS
3 minutes
MARIO E. MAKINANO
5 minutes
ARVIN D. RUBILLOS
3 minutes
MAYOR ANGELINA B.
SIMACIO
1 minute
ARVIN D. RUBILLOS

119
. SELLING OF TOURISM SOUVENIR ITEMS.

REQUIREMENTS:
LIFEGUARD CREDENTIALS (CERTIFICATION FROM PNRC, LICENSE AND OTHER PERTINENT
PAPERS TO VOUCH HIS/HER ACCREDITATION WITH THE PHILIPPINE NATIONAL RED CROSS
AS LIFEGUARD)
CERTIFICATE OF EMPLOYMENT (TO CERTIFY HIS/HER EMPLOYMENT WITH THE
ESTABLISHMENT)
FEES: BASED ON THE PRICE OF THE ITEM.

FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
2 minutes
ARVIN D. RUBILLOS
3 minutes
ARVIN D. RUBILLOS
1 minute1
ARVIN D. RUBILLOS
3 minutes
ARVIN D. RUBILLOS
1. INQUIRY.
Approach the tourism staffs for the products want to buy/

purchase.
2. VERIFY PRODUCT AVAILABILITY.
3. PAYMENT. The client pays the product and the staff issues
Official Receipt.
4. RELEASING. The staff releases the item to the customer.
120


G/F Municipal Hall, Poblacion, Anda, Bohol
Manager: Engr. Roman C. Dano Jr.
Contact Nos.: 0921 373 1562
SERVICES OFFERED:
. BILLING (METER READING & BILLING PROCEDURE).
REQUIREMENTS:
BILLS OR STATEMENT OF ACCOUNTS
FEES: PHP50.00 SERVICE CHARGE (AFTER METER).
TIME FRAME: LAST WEEK OF THE MONTH

IT WILL
TAKE YOU
PLEASE
APPROACH
1. READING.
Monthly reading of the data from each consumers water
meter.
Last week
of the
month
METER READERS
2. PROCESSING.
Process Statement of Account based on data input.
7 minutes
LAILANI O. SIMACIO
Treasurers Office
10
minutes
ENGR. ROMAN C.
DANO JR.
1st week of
Month
METER READERS
FOLLOW THESE STEPS
3. ACCOUNTING.
Approval of the Meter Reading and Account.
4. DELIVERY.
Delivery of Water bill to consumer.

121
. CUSTOMER ASSISTANCE CENTER.

REQUIREMENTS: NONE
FEES: NONE
FOLLOW THESE STEPS
1. RECORDING.
Log Complaints and queries.
2. ACTION.
Take necessary action.
IT WILL
TAKE YOU
PLEASE
APPROACH
3 minutes
ENGR. ROMAN C.
DANO JR.
30
minutes
ENGR. ROMAN C.
DANO JR.
. APPLICATION FOR MEMBERSHIP (FOR CONNECTION).

REQUIREMENTS: NONE
FEES: RESIDENTIAL- PHP1,500.00 CASH | PHP1,800.00-INSTALLMENT;
COMMERCIAL-PHP4,000.00 CASH | PH4,800.00-INSTALLMENT
FRAME: 35 MINUTES
TIME
FOLLOW THESE STEPS
1. INQUIRY.
Ask the assigned Manager for Forms.
2. PAYMENT.
Pay the Membership Fee.
3. ENDORSEMENT.
Forward Application Form to AMWS Manager for approval
and orientation.
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
ENGR. ROMAN C.
DANO JR.
5 minutes
LAILANI O. SIMACIO
Treasurers Office
20
minutes
ENGR. ROMAN C.
DANO JR.
122

QUINALE BEACH BAR
Quinale Beach, Poblacion, Anda, Bohol

Manager: Jerald Reoja
Contact Nos.: 0909 528 9857
SERVICES OFFERED:
. CATERING SERVICES.
REQUIREMENTS:
FIFTY (50%) PERCENT DOWN PAYMENT OF THE ESTIMATED COST OF SERVICE.
FEES: 100% OF THE ESTIMATED COST OF SERVICE

IT WILL
TAKE YOU
PLEASE
APPROACH
1. INQUIRY.
Inquire at the Beach Bar for arrangement and menu
selection.
10
minutes
JERALD REOJA
2. PAYMENT.
Pay advance payment at the Beach Bar. Official Receipt
will be issued.
15
minutes
JERALD REOJA
3. VENUE PREPARATION.
The Beach Bar Staff will prepare the venue and food.
4 hours
JERALD REOJA
FOLLOW THESE STEPS

123
4. DELIVERY OF SERVICES.
Dependent
on the actual
duration
JERALD REOJA
5. PAYMENT OF THE REMAINING BALANCE.

The client will pay the remaining balance. Official Receipt
will be issued.
5 minutes
JERALD REOJA
124

MUNICIPAL AGRICULTURES OFFICE

2/F Municipal Hall, Poblacion, Anda, Bohol
Municipal Agricultural Officer: Teodoro B. Jandayan
Contact Nos.: 0919 530 9238
SERVICES OFFERED:
Availment of hybrid registered and certified rice seeds, corn, HVCC, fisheries and availment of
bangus fishcages and fish shelter and inorganic fertilizer.
Availment of vegetables seeds.
Availment of giant tilapia fingerlings.
Issuance of livestock and poultry health certificates.
Availment of project proposal preparation assistance.
Availment of fits center services.
Request for Training.
. AVAILMENT OF HYBRID REGISTERED AND CERTIFIED RICE SEEDS, CORN, HVCC,

FISHERIES AND AVAILMENT OF BANGUS FISHCAGES AND FISH SHELTER AND
INORGANIC FERTILIZER.
REQUIREMENTS:
LETTER REQUEST
FEES: NONE
TIME FRAME: 2 DAYS & 7 MINUTES

FOLLOW THESE STEPS
IT WILL
TAKE YOU
1. INQUIRE AT MUNICIPAL AGRICULTURE OFFICE.

The client will come to MA Office for inquiry if rice seeds,
corn, HVCC (High Value Crops Commodities), Livestock,
Bangus and Tilapia Fingerlings, Aquasilvi and Inorganic
fertilizer are already available.
PLEASE
APPROACH
2 minutes
TEODORO JANDAYAN

125
2. RELEASE SLIP. No payment but there is release slip.
5 minutes
TEODORO JANDAYAN
2 days
TEODORO JANDAYAN
1 day for
every Brgy.
TEODORO JANDAYAN
2 minutes
TEODORO JANDAYAN
FOLLOW THESE STEPS
IT WILL
TAKE YOU
1. DISTRIBUTION OF VEGETABLE SEEDS.

The Municipal Agriculture Officer will release the vegetable
seeds to the Punong Barangay during their scheduled ABC
monthly meeting
Signing of receipt only the Farmers president
PLEASE
APPROACH
1 day for
every
Barangay
TEODORO JANDAYAN
3. SIGNING OF MASTER LIST.

Client will sign the master list of farmers availing said
service.
4. RELEASING OF SEEDS.
Present the release slip to the bodega in charge and sign
the logbook for recording purposes.
5. INQUIRE AT MUNICIPAL AGRICULTURE OFFICE.
The client will come to MA Office for inquiry if rice seeds,
corn, HVCC (High Value Crops Commodities), Livestock,
Bangus and Tilapia Fingerlings, Aquasilvi and Inorganic
fertilizer are already available.
. AVAILMENT OF VEGETABLES SEEDS.

REQUIREMENTS:
LETTER REQUEST
FEES: NONE
TIME FRAME: 1 DAY PER BARANGAY
126

. AVAILMENT OF GIANT TILAPIA FINGERLINGS.

REQUIREMENTS:
LETTER REQUEST
FEES: NONE
FOLLOW THESE STEPS
1. INQUIRE ABOUT THE AVAILABILITY.
Client will come to MA Office for inquiry if tilapia fingerlings
are already available.
2. PAYMENT OF FEES.
No payment only waits for signing and release.
3. RELEASING OF FINGERLINGS.
Present the release slip to the Technician
Technician will release the said fingerlings
IT WILL
TAKE YOU
PLEASE
APPROACH
3 minutes
TEODORO JANDAYAN
3 minutes
TEODORO JANDAYAN
1 day
TEODORO JANDAYAN
. ISSUANCE OF LIVESTOCK AND POULTRY HEALTH CERTIFICATES.

REQUIREMENTS: NONE
FEES: NONE
FOLLOW THESE STEPS
1. ASSESSMENT.
Livestock Technician only advice to buy at the Veterinary
store for the Drugs required.
IT WILL
TAKE YOU
PLEASE
APPROACH
15
minutes
TEODORO JANDAYAN

127
2. SIGNING AND APPROVAL OF VETERINARY HEALTH

CERTIFICATE. The client will proceed to the livestock
inspector and MAO for their signatures respectively.
3 minutes
TEODORO JANDAYAN
3. RELEASE. MAO releases the requested livestock and poultry

health certificate
2 minutes
TEODORO JANDAYAN
. AVAILMENT OF PROJECT PROPOSAL PREPARATION ASSISTANCE.

REQUIREMENTS:
LETTER REQUEST
ONLY THOSE POS ACCREDITED BY THE SB/DOLE
FEES: NONE

FOLLOW THESE STEPS
1. REQUEST. The client will come to the MA Office and ask
for assistance. The MAO will interview about the client
proposal, after which calls the in-charge and instruct the
said task.
2. INSTRUCTION AND PREPARATION. In-charge will advise the
client to follow-up after five (5) days. In-charge prepares
the project proposal.
3. RELEASE. Client visits MA Office and follow-up the
requested project proposal. In-charge logs on the
requested proposal for the client signature.
IT WILL
TAKE YOU
PLEASE
APPROACH
30
minutes
TEODORO JANDAYAN
20
minutes
TEODORO JANDAYAN
3 minutes
TEODORO JANDAYAN
. AVAILMENT OF FITS CENTER SERVICES.

REQUIREMENTS: LETTER REQUEST FOR TRAINING ASSISTANCE AT LEAST 10 DAYS
BEFORE THE SCHEDULE
FEES: NONE
128

FOLLOW THESE STEPS

1. INQUIRE.
Client will inquire the availability of agricultural IEC
materials.
2. RECORDING.
Client will be asking to sign the record book stating the
purpose/s of his/her visit.
3. ASSISTANCE.
Request for free photocopy if needed but not exceeding to 3
pages per farmer per visit
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
TEODORO JANDAYAN
2 minutes
TEODORO JANDAYAN
5 minutes
TEODORO JANDAYAN
. TRAINING REQUEST.
REQUIREMENTS:
LETTER REQUEST FOR TRAINING ASSISTANCE AT LEAST 10 DAYS
BEFORE THE SCHEDULE.

FEES: NONE
TIME FRAME: 1 hour

FOLLOW THESE STEPS
1. SUBMISSION OF REQUEST.
Submit the requirements to the in-charge.
In-charge evaluates the submitted requirements for funding
and personnel assistance availability.
2. PREPARATION.
In-charge prepares the training/activity design for approval
and advised the client to come back after 3 days.
3. APPROVAL.
Approval of training/activity design.
IT WILL
TAKE YOU
PLEASE
APPROACH
20
minutes
TEODORO JANDAYAN
35
minutes
TEODORO JANDAYAN
5 minutes
TEODORO JANDAYAN

129
HEALTH &
ENVIRONMENTAL
130

MUNICIPAL HEALTH OFFICE
Rural Health Building, Poblacion, Anda, Bohol

Municipal Health Officer: Dr. Rosario Tinio
Contact Nos.: 0928 610 7611 | 0917 580 8683
SERVICES OFFERED:
The Rural Health Unit gives quality health services in all functional, accessible upgraded
health facilities with competent and committed health workers, hence a decrease in
morbidity and mortality of prevailing diseases.
. AVAILING OF GENERAL OUTPATIENT CONSULTATION.

REQUIREMENTS: NONE
FEES: NONE
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1 minute
EMPLOYEE-INCHARGE/ MIDWIFE
5 minutes
25
minutes
DR. ROSARIO TINIO
1. REGISTRATION/ADMISSION.
Client gets priority number and request form for service needed
at reception desk. Sits down while waiting for his/her number to
be called.
2. ASSESSMENT OF PATIENT/CLIENT SERVICE PROVIDES.

Greets the client; calls client number; reads filled up request form.
Prepares family folder /TTR for new clients/ retrieves records for old
client. Elicits and records clients chief complaint and vital signs. Assists
clients in waiting area; give initial (first aide) care as needed.
3. EXAMINATION/DIAGNOSIS/ TREATMENT/
MIDWIFE/NURSE MANAGES:
Program based cases and/or refers all non-program based case to

physician; in the absence of physician provides palliative care or refer to
higher referral facility.
The Physician: Performs physical examination& diagnoses the

131
complaints; prescribes appropriate medicines.

Gives medical advice and health education; refers to assigned personnel
for issuance of available medicine.
Refers to laboratory with lab request form properly filled out; if
hospitalization is required fill-out referral facility.
4. DISCHARGE OF PATIENT/CLIENT
Client Return his/her ITR To Reception Desk. Patients
Signs Logbook For Service Availed. Fill-out patients
satisfaction questionnaire.
5 minutes
JOSIEMARIE
ARABEJO OR
MIDWIFE
. AVAILING OF MATERNAL HEALTH SERVICES (PRE-NATAL /NATAL /POST NATAL)

REQUIREMENTS: NONE
FEES: PHP2,000.00
FOLLOW THESE STEPS
A.1. Registration/Admission
Client comes in.
Midwife greets client; get data; elicits History and PE;
Compute and EDC; Prepares HBMR/CBMR/Birth
plan/Referral
Refers client to Doctor if there are danger signs or medical
problems
Client waits for her turn.
A.2. Prenatal Care and Health Education
Midwife to the following
1. Leopolds maneuver
2. Fundal Height Measurement
3. Auscultation
4. Inform mothers of findings
5. Give instructions on danger signs; Dos and Donts
6. Give TT; Iron supplementation
7. Counseling on Nutrition Hygiene
8. Schedules next Prenatal visit
IT WILL
TAKE YOU
PLEASE
APPROACH
15
minutes
20
minutes
PEDRITA FELICITAS/
MARIA GEMMA
PELIGRINO/ EVELYN
INSO/ JOSIEMARIE
ARABEJO/ ANA FE
BERNIDO/ ENDALECIA
DELIGERO/ MA. LIZA
MAKINANO
PHN/PHMS
132

B.1. Natal and delivery Care

The client will proceed to the midwife incharge
Midwife takes History of Labor; provides initial
management; checks HBMR; Fills out partograph
Implements 3 CLEANS
Midwife handle the delivery
Refers to referral facility if danger signs/complications
noted
C.1. Post natal Care
Home visit
Midwife conduct postpartum home visit
Midwife checks if the mother is progressing well
Give micronutrient
Supplementation
Give Post-partum message on BF; FP; Hygiene; Routine
Baby Care
Advise Mother to seek Consultations/comes back for
follow up Clinic Visit
The client comes to the clinic for postpartum visit
Proceed to the midwife in charge for postpartum care
30
minutes
PEDRITA FELICITAS/
MARIA GEMMA
PELIGRINO/ EVELYN
INSO/ JOSIEMARIE
ARABEJO/ ANA FE
BERNIDO/ ENDALECIA
DELIGERO/ MA. LIZA
MAKINANO
PHN/PHMS
1 hour
PEDRITA FELICITAS/
MARIA GEMMA
PELIGRINO/ EVELYN
INSO/ JOSIEMARIE
ARABEJO/ ANA FE
BERNIDO/ ENDALECIA
DELIGERO/ MA. LIZA
MAKINANO
PHN/PHMS
3. AVAILING OF WELL-CHILD HEALTH SERVICES.

REQUIREMENTS:
ECCD CARD FOR 0-71 MONTHS OLD

PATIENTS ID CARD FOR 6-18 YEARS OLD
CLIENTS:
0-11 MONTHS OLD
12-71 MONTHS OLD
6-18 YEARS OLD

FEES: NONE

133

FOLLOW THESE STEPS
1. REGISTRATION / ADMISSION.
Parent or guardian brought in child; Get priority number.
Present ECCD Card or patients I.D. card.
2. ASSESSMENT OF CLIENT /PATIENT.
Health aide takes vital signs and weight
Fills out the ECCD Card (0-71 mos) ITR (6-18yo)
Record complaints
Client waits number called
Midwife/nurse calls the number
3. AVAIL WELL CHILD SERVICES.
Client goes to health provider when number is called.
10-11 months old:
Midwife/nurse gives immunization; vitamin A; plots and
interprets weight of the child; conducts developmental screening
give EPI & BF messages; assess other problems; gives advice;
refers to dentist for dental check up; refers to physician for
other problems; advice mother when to return.
12-71 months old:
Midwife / nurse takes history and do physical examination;
conducts auditory visual and developmental screening; plots and
interprets weight in the growth chart; assesses feeding; give
feeding. Instruction assess other problems; gives Vit A , Iron
Supplement and deworming if available, refers to dentist for
dental check up; refers to physician for other problem; advice
mother when to return.
6-18:
Midwife/ nurse takes history and PE; conducts auditory, visual
and development screening as needed, look for signs of abuse;
advise on healthy diet and exercise, gives awareness on danger
of drugs, alcohol, tobacco, physical emotional and sexual abuse,
refers to client to dentist and/or physician when necessary;
advices mother or caregiver when to return.
IT WILL
TAKE YOU
PLEASE
APPROACH
10
minutes
15
minutes
PEDRITA FELICITAS/ MARIA

GEMMA PELIGRINO/ EVELYN
INSO/ JOSIEMARIE
ARABEJO/ ANA FE BERNIDO/
ENDALECIA DELIGERO/ MA.
LIZA MAKINANO
PHN/PHMS
15
minutes
15
minutes
INSO/ JOSIEMARIE
LIZA MAKINANO
PHN/PHMS
10 to 15
minutes
10 to 15
minutes
134

. AVAILING IMMUNIZATION SERVICES.

REQUIREMENTS: NONE
FEES: NONE
FOLLOW THESE STEPS
IT WILL
TAKE YOU
1. REGISTRATION.
Client proceeds to the midwife in charge
Midwife in charge gets data of child/pregnant mother to
be immunized.
Midwife fills on ECCD Card HBMR/CBMR
Midwife looks at past immunizations given to the child or
pregnant mother
PLEASE
APPROACH
5 minutes
2. IMMUNIZATION.
Midwife in-charge gives immunization to the client as
required.
10
minutes
3. POST-IMMUNIZATION INSTRUCTIONS.
Midwife gives mother or pregnant mother postimmunization instructions and informs her about the
schedule for the next round of immunization.
5 minutes
PEDRITA FELICITAS/
MARIA GEMMA
PELIGRINO/ EVELYN
INSO/ JOSIEMARIE
ARABEJO/ ANA FE
BERNIDO/ ENDALECIA
DELIGERO/ MA. LIZA
MAKINANO
PHN/PHMS
PEDRITA FELICITAS/
MARIA GEMMA
PELIGRINO/ EVELYN
INSO/ JOSIEMARIE
ARABEJO/ ANA FE
BERNIDO/ ENDALECIA
DELIGERO/ MA. LIZA
MAKINANO
PHN/PHMS

135
. SECURING HEALTH/MEDICAL CERTIFICATION.

REQUIREMENTS:
Results of diagnostic examination as follows:
CBC / Blood Typing/ Urinalysis/ Fecalysis
Chest x-ray/ Drug test for teacher applicants / drivers license)
Neurological Examination (For teacher applicants)
FEES: Medico Legal 250.00 | Medical Certificate 100.00

FOLLOW THESE STEPS
1. REGISTRATION. Client gets priority number and fills up
request form for service needed at the reception desk.
Service provider calls the number; greets the client. Client
submits requirement. If needed requirements not yet
available, instruct further. Service provider calls the
number; greets the client. Clients submits requirement. If
needed requirements not yet available, instruct further.
Service provider gets vital signs and record in the logbook.
Refer clients to physician
2. PAYMENT. Pay the corresponding fees to the cashier.
3. PHYSICAL EXAMINATION. Physician assesses and
examines the client. Accomplishes the certification and
sign.
4. ISSUANCE OF THE CERTIFICATION.
Health clerk accomplishes filling-out of logbook
Client sign logbook upon receipt of certification.
Issue certification requested
5. RELEASING. The Certification is released to the client.
IT WILL
TAKE YOU
16
minutes
PLEASE
APPROACH
3 minutes
10
minutes
DR. ROSARIO TINIO
10
minutes

INSO/ JOSIEMARIE
LIZA MAKINANO
PHN/PHMS
3 minutes
136

. AVAILING OF LABORATORY SERVICES.

REQUIREMENTS:
OFFICIAL RECEIPT OF THE FOLLOWING LAB FEES AS REQUESTED BY PHYSICIAN.
FEES:
CBC-PHP75.00
BLOOD TYPING-PHP50.00
URINALYSIS-PHP50.00
FECALYSIS-PHP50.00
HBS AG-PHP150.00
SYPHILLIS-PHP200.00
SPUTUM EXAM-PHP25.00 (FREE FOR FOOD HANDLERS)
FBS-PHP100.00
WOUND SUTURE-PHP200.00
PLATELETE-PHP50.00
TIME FRAME: 1 HOUR& 16 MINUTES

FOLLOW THESE STEPS
1. FILLING OUT THE REQUEST FORM.
Present the laboratory request form & OR to the Medical
Technologist.
2. EXAMINATION.
Get the needed specimen for lab examination.
3. ANALYSIS.
Wait for the lab results.
4. RELEASING.
As soon as result is available, go back to the requesting
physician.
IT WILL
TAKE YOU
PLEASE
APPROACH
1 minute
MEDICAL
TECHNOLOGIST
10
minutes
MEDICAL
TECHNOLOGIST
1hour
MEDICAL
TECHNOLOGIST
5 minutes
MEDICAL
TECHNOLOGIST

137
. AVAILING PRE-MARRIAGE COUNSELLING CERTIFICATE.

REQUIREMENTS:
OFFICIAL RECEIPT OF PMC FEE
FEES: BASED ON ORDINANCE

FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE
APPROACH
1. REGISTRATION.
Couple proceeds to Municipal Health Office reception
area; Submit Official receipt. Staff gets data from couple
and register in the logbook. Couple proceeds to counseling
room and wait for counseling to start
10
minutes
JOSIEMARIE ARABEJO/
ALMA BALO/ ANA FE
BERNIDO
2. CONDUCT OF PRE-MARRIAGE.
Counseling proper
a. Getting Acquainted
b. Rationale and Background
Couple introduced themselves
Marriage and relationship
Lunch Break
Safe Motherhood, Family Planning
Child Health Care
Responsible Parenthood
Home Management
3. INTEGRATION & CLOSING.
Couple gets their PMC Certificate
5. RELEASING.
As soon as result is available, go back to the requesting
physician.
FP PERSONNEL
3 hours
JOSIEMARIE ARABEJO/
ALMA BALO/ ANA FE
BERNIDO
FP PERSONNEL
5 minutes
JOSIEMARIE ARABEJO/
ALMA BALO/ ANA FE
BERNIDO
FP PERSONNEL
3 minutes
DR. ROSARIO TINIO
138

. SECURING SANITARY PERMIT AND HEALTH CARD.

REQUIREMENTS:
CHEST X-RAY RESULT/ STOOL EXAM RESULT
OFFICIAL RECEIPTS OF THE FOLLOWING FEES AS APPLICABLE
FEES:
SANITARY PERMIT
P 130.00
HEALTH CERTIFICATE
10.00
TIME FRAME: 1 HOUR AND 20 MINUTES

IT WILL
TAKE YOU
PLEASE
APPROACH
5 minutes
ALMA L. BALO
3 minutes
CASHIER OR
EMPLOYEE-IN-CHARGE
3. SITE INSPECTION.
Sanitary inspector will inspect the business establishment.
1 Hour
DR. ROSARIO TINIO/

ALMA L. BALO
4. PREPARATION OF SANITARY PERMIT AND HEALTH

CERTIFICATE CARD.
Accomplish Health Certificate Card and Sanitary permit
Form.
10
minutes
ALMA L. BALO
2 minutes
DR. ROSARIO TINIO/

ALMA L. BALO
FOLLOW THESE STEPS

1. SUBMIT REQUIREMENTS & ASSESSMENT& RECORDING.
Present official receipt for health certificate fee to the
person in-charge. In-charge assesses completeness of
requirements. Record data of the applicants in the logbook
of business establishments.
2. PAYMENT. The client pays the fee at the Cashier.
5. APPROVAL AND RELEASING.

Submit accomplished forms to Municipal Health Officer or
Medical officer IV for signature.
Releases of health Card and Sanitary Permit.

139
. PURSUING SANITATION-RELATED COMPLAINTS.

REQUIREMENTS:
WRITTEN COMPLAINT
FEES: NONE

FOLLOW THESE STEPS
1. SUBMIT REQUIREMENT & SCHEDULING OF SITE
INVESTIGATION.
Client will submit his/her written complaint. Sanitary
Inspector and complaint will schedule the site
investigation
2. FIELD INVESTIGATION.
Sanitary inspectors conduct field investigation, investigate
the sanitary problem and determine the person (s)
involved.
3. AMICABLE SETTLEMENT/ISSUANCE OF SANITARY ORDER.
Sanitary inspectors discuss with concerned person (s)
established the means of addressing the problem.
4. FOLLOW-UP COMPLIANCE OF THE SANITARY ORDER AND
ISSUANCE OF CITATION TICKET FOR NON-COMPLIANCE.
Sanitary inspectors follow up compliance to the Sanitary
order. A citation ticket is issued for non-compliance.
5. REFERRAL TO THE MUNICIPAL MAYOR.
If the concerned person (s) / establishments(s) still does
not comply with the Sanitary Order, the case is referred to
the Municipal Mayor for appropriate action.
IT WILL
TAKE YOU
PLEASE
APPROACH
7minutes
ALMA L. BALO
30
minutes
ALMA L. BALO
30
minutes
DR. ROSARIO TINIO/

ALMA L. BALO
5 minutes
ALMA L. BALO
15
minutes
DR. ROSARIO TINIO/

ALMA L. BALO
140

DENTAL CLINIC
G/F Rural Health Building, Poblacion, Anda, Bohol

Dentist: Dr. Ma.Melody Lagsac-Eamilao
Contact Nos.: 0907 561 9616
SERVICES OFFERED:
Tooth Extraction, Tooth Filling, Fluoride Application, Oral Prophylaxis, Sealant Application
1. DENTAL SERVICES
REQUIREMENTS: NONE
FEES: PER ORDINANCE
IT WILL
TAKE YOU
PLEASE
APPROACH
1. GET NUMBER FROM DENTAL AIDE
1 minute
DENTAL AIDE
2. REGISTER AND FILL OUT PATIENT INFORMATION FORM.
1 minute
DENTAL AIDE
10
minutes
DR. MA. MELODY

EAMILIAO
5 minutes
DR. MA. MELODY

EAMILIAO
15
minutes
DR. MA. MELODY

EAMILIAO
FOLLOW THESE STEPS
3. CLINIC DENTIST EXAMINES/ EVALUATES CLIENT FOR

DENTAL TREATMENT. THEN ORDER OF PAYMENT GIVEN TO
CLIENT FOR PAYMENT AT CASHIER
4. CLIENT PERSENT OFFICIAL RECEIPT TO THE DENTAL
CLINIC FOR THE PROCEDURE TO BE DONE.
5. INSTRUCTION. PATIENT IS GIVEN INSTRUCTION ON ORAL
CARE AFTER PROCEDURE.

141
SOLID WASTE MANAGEMENT OFFICE

Focal Person: Aida J. Visaya
Contact Nos.: 0920 837 0562
SERVICES OFFERED:
Waste Collection and provides information, education and communication campaign on proper
waste disposal.
. GARBAGE COLLECTION.
REQUIREMENTS: NONE
FEES: PER ORDINANCE
IT WILL
TAKE YOU
PLEASE
APPROACH
1. REPORTING. Inform the Office for uncollected garbage

within the town.
2 minutes
AIDA J. VISAYA
2. DETAILING.
Provide name, address and the exact location where the
garbage is to be collected.
2 minutes
AIDA J. VISAYA
3. COLLECTION.
Instruct the waste collectors to proceed to the location
identified.
2 minutes
AIDA J. VISAYA
FOLLOW THESE STEPS
142

FILING

143
PROCEDURE IN FILING COMPLAINTS- in relation to the service provided by the LGU on the application
submitted by the clients. Clientele: Residents, Traders, stakeholders and other affected requesting parties.
FOLLOW THESE STEPS

1.PREPARATION OF COMPLAINT/S
PREPARE A COMPLAINT-LETTER ADDRESSED TO THE MUNICIPAL MAYOR.
2. SUBMISSION OF THE COMPLAINT-LETTER
GIVE TO THE PUBLIC ASSISTANCE/COMPLAINT DESK OFFICER (PACDO)
THE COMPLAINT LETTER OR SUBMIT DIRECTLY TO THE OFFICE OF THE
MAYOR.
3. RECEIVING AND RECORDING OF COMPLAINT/s
PACDO GETS THE FOLLOWING DETAILS:
DATE OF COMPLAINT
NAME ADDRESS AND TELEPHONE/CELL NUMBER OF COMPLAINANT
NAME, ADDRESS AND TELEPHONE/CELL NUMBER OF PERSON BEING
COMPLAINED ABOUT
NATURE OF COMPLAINT
EVIDENCE
DEMANDS/REQUEST OF COMPLAINANT
IF COMPLAINT/S WERE JUST DROPPED IN THE SUGGESTION BOX, THE PACDO
CHECKS THE BOX, RECORDS COMPLAINTS AN HOUR BEFORE CLOSING TIME
AND SUBMITS THE SAME TO THE MUNICIPAL MAYOR FOR APPROPRIATE
ACTION.
4.HEARING/INVESTIGATION
5.DECISION
COMPLAINANT GETS THE DECISION IN WRITING OF THE ACTION
TAKEN BY THE MUNICIPAL MAYOR OR THE EXPLANATION WHY THE
REQUEST IS DENIED OR DELAYED. THE DECISION MAYBE AN
APOLOGY OR EXPLANATION.
RESPONSE
TIME
2 MINUTES
PLEASE
APPROACH
ONTACT
NUMBER/
ADDRESS
OFFICER OF
THE DAY
1 MINUTE
OFFICER OF
THE DAY
3 MINUTES
OFFICER OF
THE DAY
09173245917
MUNICIPAL
LOBBY, ANDA,
BOHOL
WITHIN 3
DAYS
FROM
RECEIPT.
GRIEVANCE
Within3
days from
receipt.
COMMITTEE
09173245917
MUNICIPAL
LOBBY, ANDA,
BOHOL
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ALLOWABLE PERIOD FOR EXTENSION

DUE TO UNUSUAL CIRCUMSTANCES
All applications and/or requests submitted shall be acted upon by the
assigned officer or employee during the period stated in this Citizens Charter.
Three (3) working days for simple transactions and Ten (10) working days for
complex transactions from the date the request or application was received.
Most of the services of Anda, Bohol involves simple transactions. In the event of
the temporary incapacity that is the head of office is on official business or on

leave, the next ranking officer shall sign the document.
If there is no next in rank, the transaction shall be classified as complex as it
requires the discretion of the concerned head of office.
In case of unusual circumstances, the maximum time may be extended on a case
to case basis. Unusual circumstances include the following:
Fortuitous events or force majeure
The head of office who has no next in rank and his/her official trip extends to more
than 10 working days
The Head of Office that is on official trip extends to more than 10 working days,
where in his/he approval to the service requested cannot be delegated to the next
in rank employee or official.
The office concerned shall notify the requesting party in writing of the reason for
the extension and the final date of release for the extension and the final date of
release of the frontline service requested.

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DIRECTORY OF OFFICIALS & DEPT. HEADS

Office Of The Municipal Mayor
MAYOR ANGELINA B. SIMACIO
Contact No: +63 917 324 5917
Email Add: andabohollgu@gmail.com
Supervision and control of over all programs, projects, services, and
activities of the Municipal Government.
ARVIN D. RUBILLOS
HRMP/ Executive Assistant
Email Add: rubillosarvin@gmail.com
Contact No: +63 917 3251597
LAILANI O. SIMACIO
PESO Coordinator
Email Add: andabohollgu@gmail.com
Contact No: +63 909 5513 476
Office Of The Municipal Vice Mayor

VICE MAYOR NILO J. BERSABAL
Contact No: +63 998 456 3898
Enacts laws and ordinances, approves resolution and appropriates funds for
the general welfare of the town and its inhabitants.
TERESITA ORIAS
SB Secretary
Contact No: +63 912 797 4096
Office Of The Municipal Planning And Development Coordinator

AIDA J. VISAYA
Municipal Planning & Development Coordinator
Contact No: +63 920 837 0562
Assists and coordinates with other offices in planning and development of
various projects of the LGU.
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Office Of The Municipal Treasurer

PEDRO D. CASTRODES
Municipal Treasurer
Contact No: +63 920 652 0227
Takes charge of the revenue generation, custody and exercises proper
management of funds and disburses funds in accordance with accounting
and auditing rules and regulations.
NORMAN J. VISAYA
Asst. Municipal Treasurer
Contact No: +63 916 218 4935
MARIO E. MAKINANO
BPLO-Designate
Contact No: +63 929 665 2307
Municipal Accounting Office

JULIETA T. DELOSO
Municipal Accountant
Contact No: +63 908 851 2804
This Office shall take charge of both accounting and internal audit services of the
LGU and its 16 BLGUs and install and maintain an internal audit system.
Municipal Budget Office

LINDA B. AMPER
Municipal Budget Officer
Contact No: +63 929 541 5105
Facilitates the preparation, administration and the proper implementation
of local government budget and generally pertaining to expenditures of local
government.

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Municipal Agriculture Office

TEODORO JANDAYAN
Municipal Agricultural Officer
Contact No: +63 919 530 9238
Uplifts the socio-economic status of the communities by improving their productivity,
increases their real incomes and generates new farmers, fishermen, women and
youth entrepreneurs that will engage in agricultural investment to a global
competition.
Municipal Assessors Office

LINDA B. AMPER
Officer-in-Charge
Contact No: +63 929 541 5105
This Office is in-charge of the Real Property Tax System of the Municipality wherein
there is an integrated technical and administrative process based upon the value of
real property, designed to raise revenue for the support of the government.
Municipal Engineering Office

ENGR. ROMAN C. DANO JR.
Municipal Engineer
Contact No: +63 921 373 1562
Administers the proper implementation of various infrastructures with proper
evaluation, approval and monitoring of building permits.
Rural Health Unit

DR. ROSARIO V. TINIO
Rural Health Physician
Contact No: +63 921 373 1562
The Rural Health Unit gives quality health services in all functional, accessible
upgraded health facilities with competent and committed health workers, hence a
decrease in morbidity and mortality of prevailing diseases.
JOSIEMARIE A. ARABEJO, RN
Nurse II
Contact No: +63 917 504 6827
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ALMA L. BALO, RN
Sanitation Inspector I
Contact No: +63 942 185 1483

DR. MA. MELODY LAGSAC-EAMILAO
Dentist
Contact No: +63 907 561 9616

ERMA O. SALGUERO, RMT
Medical Technologist
Contact No: +63 907 226 7634
Municipal Social Welfare And Development Office

SYBEL HERMILINDA MANTILLO
OIC-MSWDO
Contact No: +63 909 717 1994
Provides social protection and promote the rights and welfare of the poor, vulnerable
and the disadvantaged individual, family and community to contribute to poverty
alleviation and empowerment through social welfare and development policies,
projects and services.
Human Resources & Management Office

ARVIN D. RUBILLOS
HRMA-Designate
Contact No: +63 917 325 1597
Establishes and maintains a sound program carrying into affect the provision of the
Civil Service Law and rules and designs to promote career development and uphold
the merit principles in the government service.
Anda Tourism Office

ARVIN D. RUBILLOS
OIC-Tourism Office
Contact No: +63 917 325 1597
Acts as an implementing arm of the LGU in the achievement of policies and
programs for the development, promotion and supervision of tourism
activities of the government.

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Solid waste management office

AIDA J. VISAYA
Focal Person
Contact No: +63 920 837 0562
Implements and manages the Solid waste programs of the LGU-Anda, Bohol.
MUNICIPAL CIVIL REGISTRARS OFFICE

MRS. MARIA PAZ C. DELIGERO
Municipal Civil Registrar
Contact No: +63 999 7275 118
Maintains and updates records of births, deaths, marriages and status of
persons in the Municipality.

ENGR. ROMAN C. DANO JR.
Manager
Contact No: +63 921 373 1562
Supervises the management of the Waterworks system of the LGU.
QUINALE BEACH BAR

JERALD REOJA
OIC-Manager
Contact No: +63 947 428 6156
The Beach Bar is owned and operated by the LGU of Anda, Bohol as one of its local
economic enterprise. It could be a venue for seminars, meetings and even for special
occasions like wedding, anniversaries, reunions, birthdays and other important
events.
ATTACHED AGENCIES:
DILG OFFICE
DYAN ALI LOPOZ
MLGOO
Contact No: +63 917 774 1447
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COMELEC OFFICE
MAGDALENA E. GAMUTIN
ELECTION OFFICER
CONTACT NO: +63 906 599 8382
PNP OFFICE
SPO4 ERNESTO P. SAGARINO
Officer-in-Charge
Contact No: +63 998 967 3857
POSTAL OFFICE
EDIL B. TAN JR.
OIC-Postmaster
Contact No: +63 947 284 7827
BUREAU OF FIRE PROTECTION

SFO1 ROMEO GALOLO
Municipal Fire Marshall
Contact No: +63 906 964 2334
PANTAWID NG PAMILYANG PILIPINO PROGRAM

MARJOLITO BRIONES
Municipal Link, Pantawid ng Pamilyang Pilipino Program
Contact No: +63 928 570 909
KALAHI-CIDSS PROGRAM
CHENE M. PIGTE
Area Coordinator
Contact No: +63 977 313 8685
DEPARTMENT OF EDUCATIONMAURA C. BUSANO

Public School District Supervisor
Contact No: +63 977 313 8685

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EXECUTIVE ORDER NO. 022

Series of 2016
AN EXECUTIVE ORDER FOR THE ESTABLISHMENT OF A CITIZENS CHARTER FOR THE
MUNICIPALITY OF ANDA, BOHOL AND
CONSTITUTING THE STEERING COMMITTEE AND TASK FORCE FOR THE PURPOSE
WHEREAS, the Anti-Red Tape Act of 2007, otherwise known as Republic Act No. 9485, declared it
the policy of the State to promote integrity, accountability, proper management of public affairs and public
property as well as to establish effective practices aimed at the prevention of graft and corruption in
government;
WHEREAS, in accordance with this policy, local government units have been mandated by R.A.
9485 to set up service standards to be known as the Citizens Charter in the form of information billboards
which should be posted at the main entrance of offices or at the most conspicuous place, or in the form of
published materials written either in English, Filipino, or in the local dialect;
WHEREAS, the leadership advocates the promotion of good local governance through clear,
transparent, accountable and responsive public service delivery, which is also espoused by R.A. 9485;
WHEREAS, the leadership is aware of the benefits that implementation of a Citizens Charter
brought about the other LGUs and their constituents, such as less cost of public service delivery, reduced
vulnerability to graft and corruption, availability of feedback mechanism, existence of basis for assessing the
performance of the local government and staff, as well as customer satisfaction, equal treatment of
customers, availability of complaints and redress mechanism and opening of the opportunity for people
participation on service improvement, among others;
WHEREAS, it is the leaderships desire for the Municipality of Anda, Bohol and its constituents, to
reap the same benefits as mentioned above trough the establishments of its own citizens charter;
NOW THEREFORE, I, ANGELINA B. SIMACIO, Municipal Mayor of Anda, Bohol by virtue of the
powers vested upon me by law hereby orders the following:
SECTION 1. ESTABLISHMENT OF A CITIZENS CHARTER FOR THE MUNICIPALITY OF ANDA, BOHOL.
The Local Government Unit of Anda, Bohol shall establish an official document, a service standard, or a
pledge, that communicates, in simple terms, information on the services that it provides to each constituent.
The said document shall describe the step-by-step procedures for availing of a particular service, and the
guaranteed performance level that the constituents may expect for that service, and shall include the
following information:
(1) Vision and mission of the government office or agency;
(2) Identification of the frontline services offered, and the recipients of such service;
(3) The step-by-step procedure to obtain a particular service

157
(4) The officer or employee responsible for each step

(5) The maximum time to conclude the process
(6) Document/s to be presented by the client, with a clear indication for the relevancy of said
document/s
(7) The amount of fees, if necessary
(8) The procedure for filing complaints in relation to requests and application, including the names
and contact details of the official/ channels to approach for redress
(9) Allowable period for extension due to unusual circumstances i.e. unforeseen events beyond the
control of government office or agency concerned and
(10) Feedback mechanisms, contact numbers to all and/ or persons to approach for
recommendation, inquiries, suggestions, as well as complaints.
SECTION 2. CONSTITUTING OF THE STEERING COMMITTEE ON THE CITIZENS CHARTER INITIATIVE.
A Steering committee on the citizens charter initiative shall be created to serve as primary advisory body to
the local chief executive in the overall direction and supervision of the citizens charter initiative. The steering
committee shall be composed of the following:
CHAIRPERSON
VICE-CHAIRPERSON
HON. ANGELINA B. SIMACIO

HON. NILO J. BERSABAL
HON. ALMAR JOSE JANDAYAN
MEMBERS
AIDA J. VISAYA
JASON L. CORONEL
KEVIN KING BALANI
ARVIN D. RUBILLOS
Municipal Mayor
Municipal Vice Mayor
SB Member Committee on Labor and
Employment
MPDC
AMEA President
OIC-LGOO II
HRMA-Designate
SECTION 3. TERMS OF REFERENCE FOR THE STEERING COMMITTEE. The steering committee shall
perform the following functions:
(1) Act as they LCEs advisory council overall direction on the citizens charter
initiatives implementation
(2) Assist the LCE in setting the goals and objectives of the citizens charter initiative
(3) Assist the LCE in the review and refinement of the citizens charter
(4) Lead the advocating and lobbying for the institutionalization of the citizens
charter to the Sangguniang Bayan through an appropriate ordinance.
SECTION 4. CONSTITUTING OF THE TASK FORCE ON THE CITIZENS CHARTER PREPARATION.
A Task Force on Citizens Charter preparation shall be created to take the lead in the formulation,
writing and packaging of the Citizens Charter. The task force shall be composed of the following:
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TASK FORCE HEAD

VICE-CHAIRPERSON
MEMBERS
ARVIN D. RUBILLOS
AIDA J. VISAYA
LINDA B. AMPER
MARIA PAZ C. DELIGERO
JASON L. CORONEL
PEDRO D. CASTRODES
JULIETA T. DELOSO
SYBEL HERMILINDA MANTILLO
ENGR. ROMAN DANO JR.
DR. ROSARIO V. TINIO
TERESITA D. ORIAS
HRMA-Designate
Municipal Planning and Devt. Coordinator
Mun. Budget Officer
Mun. Civil Registrar
AMWS Manager
Mun. Treasurer
Mun. Accountant
ESWM Focal Person/LDRRMO II
Mun. Engineer
Rural Health Physician
SB Secretary
SECTION 5. TERMS OF REFERENCE FOR THE TASK FORCE. Members of the Task Force shall perform the
following functions:
(1) The Department Heads shall lead the review of their offices frontline services in terms of
procedure, requirements, charge and fees, in the setting of new service standards, and in the
conduct of consultative meetings with the consumers or beneficiaries of the services provided by
their departments;
(2) The Department Heads shall be in charge of writing their offices new procedures, list of
requirements, and schedule of charge and fees for submission to the Task Force Head;
(3) The Task Force Head shall see to it that standards and deadlines with regard to the citizens charter
preparation are met, assume responsibility for the review, consolidation of the departments
outputs, as well as in the finalization of the published form of the charter.
SECTION 6. SECRETARIAT. A secretariat is constituted for the Task Force which shall be responsible for
providing technical support, documentation of proceedings, preparation of reports and
such other assistance as may be required in the discharge of its functions. The secretariat
shall be headed by Ms. Sybel Hermilinda Mantillo.
SECTION 7. EFFECTIVITY. This Order shall take effect immediately.
DONE in the Municipality of Anda, Bohol, this 8th day of July in the year of our Lord, twenty hundred
and sixteen.
ANGELINA B. SIMACIO
Municipal Mayor

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ANTI-RED TAPE ACT OF 2007

REPUBLIC ACT No. 9485
AN ACT TO IMPROVE EFFICIENCY IN THE DELIVERY OF GOVERNMENT SERVICE TO THE PUBLIC BY
REDUCING BUREAUCRATIC RED TAPE, PREVENTING GRAFT AND CORRUPTION, AND PROVIDING
PENALTIES THEREFOR
Be it enacted by the Senate and the House of Representatives of the Philippines in

Congress assembled:
SECTION 1.Short Title. - This Act shall be known as the "Anti-Red Tape Act of 2007".
SECTION 2.Declaration of Policy. - It is hereby declared the policy of the State to promote integrity,
accountability, proper management of public affairs and public property as well as to establish
effective practices aimed at the prevention of graft and corruption in government. Towards this end,
the State shall maintain honesty and responsibility among its public officials and employees, and
shall take appropriate measures to promote transparency in each agency with regard to the manner
of transacting with the public, which shall encompass a program for the adoption of simplified
procedures that will reduce red tape and expedite transactions in government.
SECTION 3.Coverage - This Act shall apply to all government offices and agencies including local
government units and government-owned or controlled corporations that provide frontline
services as defined in this Act. Those performing judicial, quasi-judicial and legislative functions
are excluded from the coverage of this Act.
SECTION 4.Definition of Terms. - As used in this Act, the following terms are defined as follows:
a. "Simple Transactions" refer to requests or applications submitted by clients of a government
office or agency which only require ministerial actions on the part of the public officer or employee,
or that which present only inconsequential issues for the resolution by an officer or employee of
said government office.
b. "Complex Transactions" refer to requests or applications submitted by clients of a government
office which necessitate the use of discretion in the resolution of complicated issues by an officer
or employee of said government office, such transaction to be determined by the office concerned.
160

c. "Frontline Service" refers to the process or transaction between clients and government offices
or agencies involving applications for any privilege, right, permit, reward, license, concession, or for
any modification, renewal or extension of the enumerated applications and/or requests which are
acted upon in the ordinary course of business of the agency or office concerned.
d. "Action" refers to the written approval or disapproval made by a government office or agency on
the application or request submitted by a client for processing.
e. "Officer or Employee" refers to a person employed in a government office or agency required to
perform specific duties and responsibilities related to the application or request submitted by a
client for processing.
f. "Irrelevant requirement" refer to any document or performance of an act not directly material to
the resolution of the issues raised in the request or needed in the application submitted by the
client.
g. "Fixer" refers to any individual whether or not officially involved in the operation of a government
office or agency who has access to people working therein, and whether or not in collusion with
them, facilitates speedy completion of transactions for pecuniary gain or any other advantage or
consideration.
SECTION 5.Reengineering of Systems and Procedures. - All offices and agencies which provide
frontline services are hereby mandated to regularly undertake time and motion studies, undergo
evaluation and improvement of their transaction systems and procedures and re-engineer the same
if deemed necessary to reduce bureaucratic red tape and processing time.
SECTION 6.Citizen's Charter. - All government agencies including departments, bureaus, offices,
instrumentalities, or government-owned and/or controlled corporations, or local government or
district units shall set up their respective service standards to be known as the Citizen's Charter in
the form of information billboards which should be posted at the main entrance of offices or at the
most conspicuous place, and in the form of published materials written either in English, Filipino,
or in the local dialect, that detail:
a)
b)
c)
d)
e)
f)
The procedure to obtain a particular service;

The person/s responsible for each step;
The maximum time to conclude the process;
The document/s to be presented by the customer, if necessary;
The amount of fees, if necessary; and
The procedure for filing complaints.

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SECTION 7.Accountability of the Heads of Offices and Agencies. - The head of the office or agency
shall be primarily responsible for the implementation of this Act and shall be held accountable to
the public in rendering fast, efficient, convenient and reliable service. All transactions and
processes are deemed to have been made with the permission or clearance from the highest
authority having jurisdiction over the government office or agency concerned.
SECTION 8.Accessing Frontline Services. -The following shall be adopted by all government offices
and agencies:
A. Acceptance of Applications and Request
1) All officers or employees shall accept written applications, requests, and/or documents being
submitted by clients of the office or agencies.
2) The responsible officer or employee shall acknowledge receipt of such application and/or
request by writing or printing clearly thereon his/her name, the unit where he/she is connected
with, and the time and date of receipt.
3) The receiving officer or employee shall perform a preliminary assessment of the request so as to
promote a more expeditious action on requests.
B. Action of Offices
a) All applications and/or requests submitted shall be acted upon by the assigned officer or
employee during the period stated in the Citizen's Charter which shall not be longer than five
working days in the case of simple transactions and ten (10) working days in the case of complex
transactions from the date the request or application was received. Depending on the nature of the
frontline services requested or the mandate of the office or agency under unusual circumstances,
the maximum time prescribed above may be extended. For the extension due to nature of frontline
services or the mandate of the office or agency concerned the period for the delivery of frontline
services shall be indicated in the Citizen's Charter. The office or agency concerned shall notify the
requesting party in writing of the reason for the extension and the final date of release for the
extension and the final date of release of the frontline service/s requested.
b) No application or request shall be returned to the client without appropriate action. In case an
application or request is disapproved, the officer or employee who rendered the decision shall send
a formal notice to the client within five working days from the receipt of the request and/or
application, stating therein the reason for the disapproval including a list of specific requirement/s
which the client failed to submit.
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c) Denial of Request for Access to Government Service - Any denial of request for access to
government service shall be fully explained in writing, stating the name of the person making the
denial and the grounds upon which such denial is based. Any denial of request is deemed to have
been made with the permission or clearance from the highest authority having jurisdiction over the
government office or agency concerned.
d) Limitation of Signatories - The number of signatories in any document shall be limited to a
maximum of five signatures which shall represent officers directly supervising the office or agency
concerned.
e) Adoption of Working Schedules to Serve Clients - Heads of offices and agencies which render
frontline services shall adopt appropriate working schedules to ensure that all clients who are
within their premises prior to the end of official working hours are attended to and served even
during lunch break and after regular working hours.
g) Identification Card - All employees transacting with the public shall be provided with an official
identification card which should be visibly worn during office hours.
h) Establishment of Public Assistance/Complaints Desk - Each office or agency shall establish a
public assistance/complaints desk in all their offices.
SECTION 9. Automatic Extension of Permits and Licenses. - If a government office or agency fails to
act on an application and/or request for renewal of a license, permit or authority subject for
renewal within the prescribed period, said permit, license or authority shall automatically be
extended until a decision or resolution is rendered on the application for renewal: Provided, That
the automatic extension shall not apply when the permit, license, or authority covers activities
which pose danger to public health, public safety, public morals or to public policy including, but
not limited to, natural resource extraction activities.
SECTION 10.Report Card Survey. - All offices and agencies providing frontline services shall be
subjected to a Report Card Survey to be initiated by the Civil Service Commission, in coordination
with the Development Academy of the Philippines, which shall be used to obtain feedback on how
provisions in the Citizen's Charter are being followed and how the agency is performing.

163
The Report Card Survey shall also be used to obtain information and/or estimates of hidden costs
incurred by clients to access frontline services which may include, but is not limited to, bribes and
payment to fixers.
A feedback mechanism shall be established in all agencies covered by this Act and the results
thereof shall be incorporated in their annual report.
SECTION 11. Violations. - After compliance with the substantive and procedural due process, the
following shall constitute violations of this Act together with their corresponding penalties:
A. Light Offense
1. Refusal to accept application and/or request within the prescribed period or any document
being submitted by a client;
2. Failure to act on an application and/or request or failure to refer back to the client a request
which cannot be acted upon due to lack of requirement/s within the prescribed period;
3. Failure to attend to clients who are within the premises of the office or agency concerned prior to
the end of official working hours and during lunch;
4. Failure to render frontline services within the prescribed period on any application and/or
request without due cause;
5. Failure to give the client a written notice on the disapproval of an application or request; and
6. Imposition of additional irrelevant requirements other than those listed in the first notice.
Penalties for light offense shall be as follows:
1. First Offense - Thirty (30) days suspension without pay and mandatory attendance in Values
Orientation Program;
2. Second Offense - Three (3) months suspension without pay; and
3. Third Offense - Dismissal and perpetual disqualification from public service.
B. Grave Offense - Fixing and/or collusion with fixers in consideration of economic and/or other
gain or advantage.
Penalty -Dismissal and perpetual disqualification from public service.
SECTION 12. Criminal Liability for Fixers. - In addition to Sec. 11 (b), fixers, as defined in this Act,
shall suffer the penalty of imprisonment not exceeding six years or a fine not less than Twenty
164

Thousand Pesos (P20,000.00) but not more than Two Hundred Thousand Pesos (P200,000.00) or
both fine and imprisonment at the discretion of the court.
SECTION 13. Civil and Criminal Liability, Not Barred. -The finding of administrative liability under
this Act shall not be a bar to the filing of criminal, civil or other related charges under existing laws
arising from the same act or omission as herein enumerated.
SECTION 14. Administrative Jurisdiction - The administrative jurisdiction on any violation of the
provisions of this Act shall be vested in either the Civil Service Commission (CSC), the Presidential
Anti-Graft Commission (PAGC) or the Office of the Ombudsman as determined by appropriate laws
and issuances.
SECTION 15. Immunity; Discharge of Co-Respondent/Accused to be a Witness. Any public
official or employee or any person having been charged with another under this Act and who
voluntarily gives information pertaining to an investigation or who willingly testifies therefore, shall
be exempt from prosecution in the case/s where his/her information and testimony are given. The
discharge may be granted and directed by the investigating body or court upon the application or
petition of any of the respondent/accused-informant and before the termination of the
investigation: Provided, that:
a) There is absolute necessity for the testimony of the respondent/accused informant whose
discharge is requested;
b) There is no other direct evidence available for the proper prosecution of the offense committed,
except the testimony of said respondent/accused-informant;
c) The testimony of said respondent/accused-informant can be substantially corroborated in its
material points;
d) The respondent/accused-informant has not been previously convicted of a crime involving moral
turpitude; and
e) Said respondent/accused-informant does not appear to be the most guilty. Evidence adduced
in support of the discharge shall automatically form part of the records of the investigation. Should
the investigating body or court deny the motion or request for discharge as a witness, his/her sworn
statement shall be inadmissible as evidence.

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SECTION 16. Implementing Rules and Regulations. - The Civil Service Commission in coordination
with the Development Academy of the Philippines (DAP), the Office of the Ombudsman and the
Presidential Anti-Graft Commission (PAGC) shall promulgate the necessary rules and regulations
within ninety (90) days from the effectivity of this Act.
SECTION 17. Separability Clause. - If any provision of this Act shall be declared invalid or
unconstitutional, such declaration shall not affect the validity of the remaining provisions of this
Act
SECTION 18. Repealing Clause. - All provisions of laws, presidential decrees, letters of instruction
and other presidential issuances which are incompatible or inconsistent with the provisions of this
Act are hereby deemed amended or repealed.
SECTION 19. Effectivity. -This Act shall take effect within fifteen (15) days following its publication
in the Official Gazette or in two (2) national newspapers of general circulation.
Approved:
(Sgd) JOSE C. DE VENECIA JR., Speaker of the House of Representatives
(sgd) MANNY B. VILLAR, President of the Senate
This Act which is a consolidation of Senate Bill No. 2589 and House Bill No. 3776 was finally
passed by the Senate and the House of Representatives on February 8, 2007 and February 20,
2007 respectively.
(Sgd) ROBERTO P. NAZARENO., Secretary General, House of Representatives
(Sgd) OSCAR G. YABES, Secretary of Senate
(Sgd) GLORIA MACAPAGAL-ARROYO, President of the Philippines
Approved: JUNE 2, 2007
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MUNICIPALITY OF ANDA, BOHOL

POBLACION, ANDA, BOHOL
SEPTEMBER 2016
YEAR PUBLISHED

179

2016 Anda Citizen&#39;s Charter Edition

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Your Guidebook on the Municipalitys Frontline Services

LOCAL GOVERNMENT UNIT OF ANDA, BOHOL POBLACION, ANDA, BOHOL, PHILIPPINES

Your Guidebook on the Municipalitys Frontline Services

Your Guidebook on the Municipalitys Frontline Services

MUNICIPAL FRONTLINE SERVICES

OFFICE OF THE MUNICIPAL MAYOR

PROCESSION, MEETINGS, ASSEMBLY AND SEMINARS.

Your Guidebook on the Municipalitys Frontline Services

OFFICE OF THE MUNICIPAL VICE MAYOR

ISSUANCE OF COPY/IES OF SANGGUNIANG BAYAN DOCUMENTS

NON-GOVERNMENT ORGANIZATIONS (NGOs) or PEOPLES

OTHER PERSONNEL RECORDS

PROCESSING OF MONETIZATION OF LEAVE CREDITS OF AVAILING

PROCESSING OF TERMINAL LEAVE OF EMPLOYEES WHO ARE

MANAGEMENT INFORMATION SYSTEM

PUBLIC ORDER AND SAFETY

ANDA POLICE STATION

Your Guidebook on the Municipalitys Frontline Services

FINANCIAL MANAGEMENT& PROJECT

MUNICIPAL ACCOUNTING OFFICE

Your Guidebook on the Municipalitys Frontline Services

MUNICIPAL PLANNING & DEVT. OFFICE

MUNICIPAL ENGINEERING DEPARTMENT

MUNICIPAL SOCIAL WELFARE & DEVT. OFFICE

ISSUANCE OF PURCHASE BOOKLETS

Your Guidebook on the Municipalitys Frontline Services

REGISTRATION OF APPLICATION FOR MARRIAGE LICENSE

ISSUANCE OF CERTIFICATIONS OF ALL VITAL EVENTS

R.A 9048 FILING PETITIONFOR CHANGE OF FIRST NAME (CFN) OR

DELAYED REGISTRATIO OF CIVIL REGISTRY RECORDS

OTHER LEGAL DOCUMENTATION FOR RECORD PURPOSES

APPLICATION FOR REGISTRATION/ CHANGE AND/ OR CORRECTION

Your Guidebook on the Municipalitys Frontline Services

ANDA TOURISM OFFICE

REQUESTING FOR TOURISM INFORMATION

AVAILMENT OF HYBRID REGISTERED AND CERTIFIED SEEDS,CORN,

AVAILMENT OF VEGETABLE SEEDS

AVAILMENT OF GIANT TILAPIA FINGERLINGS

ISSUANCE OF LIVESTOCK AND POULTRY HEALTH CERTIFICATES

AVAILMENT OF PROJECT PROPOSAL PREPARATION ASSISTANCE

AVAILMENT OF FITS CENTER SERVICES

Your Guidebook on the Municipalitys Frontline Services

HEALTH & ENVIRONMENTAL MANAGEMENT

MUNICIPAL HEALTH OFFICE

A-CUSTOMER FEEDBACK FORM (ENGLISH)

Your Guidebook on the Municipalitys Frontline Services

ANDA, do hereby pledge and commit ourselves as

promised in this Citizens Charter.

Yield with integrity without prejudice and discrimination;

Your Guidebook on the Municipalitys Frontline Services

service with a sincere smile;

Your Guidebook on the Municipalitys Frontline Services

Your Guidebook on the Municipalitys Frontline Services

Your Guidebook on the Municipalitys Frontline Services

A premier eco-cultural tourism destination, sustainable agri-business and climate resilient

The Municipality of Anda is committed in developing a well-balanced ecology, economy, social,

Preservation of cultural heritage

ANDA towards a premier eco-cultural tourism destination, sustainable agri-business and

Your Guidebook on the Municipalitys Frontline Services

2016 Anda Citizen's Charter Edition

2016 Anda Citizen's Charter Edition

2016 Anda Citizen's Charter Edition