RANDAL L.

YOUNG
8912 Emperors Court
Indianapolis, Indiana 46234
ryoungairforce@gmail.com
(317)744-4590

SUMMARY
More than 15 years of Information Technology experience including Help Desk and
Technical Support.

COMPUTER SKILLS
NETWORKING
TCP/IP Addressing
and Workgroups
Subnet Addressing

Hardware Installation
Break/Fix Repair

Software Installation

Users

Local Area Networks Wide Area Networks

SOFTWARE PROFICIENCY
Active Directory
Windows Vista
Windows 7, 8, and 10 Word 03-07 & 2010
Information Manager Office 03-07 & 2010
Microsoft Outlook
MS Access.*
BMC Remedy
Sales Force
Microsoft Excel.*

TECHNICAL SUPPORT
Service Tickets

Help Desk Support

Desktop Support

EXPERIENCE

COMPUTER OPERATOR

LOGISTICS SPECIALIST

DNA Staffing / Chiyoda USA (Sept. 2014 Present)

Greencastle Indiana
Monitor and control computer systems on Haitian Jupiter II mold press machines
including troubleshooting of software and hardware problems, monitoring machine
press performance, and maintaining all system and application documentation.
Effectively interact and communicate with Mold Press Technicians to recognize and
solve production problems.

Federal Express (part-time) (July 2016 Sept. 2016)

Indianapolis Indiana
Responsible for guiding, directing, and motivating subordinates, including setting
performance standards and monitoring sort rates of package handlers and ensuring
that packages were correctly sorted and routed to their correct destinations.
DATABASE ADMINISTRATOR
Plainfield Correctional Facility (Oct. 2012 April
2014)
Plainfield Indiana
Developed Databases for the law library using Access and enrolled users to have
access to Lexis and MS Office Software. Maintained system security, monitored and
optimized database performance, planned for backup and recovery of database
information, and maintained archived data. Generated various reports by querying
from database as per need.

HELP DESK SPECIALIST

Magellan Information Services (April 2006 Feb.

2011)
Atlanta Georgia
Responsible for resolving issues related to desktops, laptops, and peripherals.
Answered calls from clients and assigned escalated unresolvable issues to the desktop
team. Set up and configured computers for in-house users. Handled physical work
relating to computers, such as repairing software and computer hardware issues.
Relocated workstations and ran data wire when necessary.

EDUCATION
Purdue University Calumet
Lowry Technical School (USAF)
Hammond High School

MAJOR
Information Technology
Computer Operations
College Preparatory

(Sept. 1991 June 1993)

(June 1983 Sept. 1983)
(Sept. 1978 June 1982)