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  • Questionare: Customer Satisfaction Questionnaire Name: Gender: Address: E-Mail

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    Gorishsharma
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    This document contains a customer satisfaction questionnaire that asks respondents for their name, gender, address, and email. It then asks a series of multiple choice questions about banking habits, including whether the respondent has a bank account or uses internet banking, transaction volumes, growth of internet users in different countries, computer literacy in India, and banking network availability in Indian villages. The questionnaire concludes by asking how often the respondent uses internet banking and their level of agreement with various factors that could affect their preference for using internet banking services.

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    Questionaire

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    Question Are

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    This document contains a customer satisfaction questionnaire that asks respondents for their name, gender, address, and email. It then asks a series of multiple choice questions about banking habits, including whether the respondent has a bank account or uses internet banking, transaction volumes, growth of internet users in different countries, computer literacy in India, and banking network availability in Indian villages. The questionnaire concludes by asking how often the respondent uses internet banking and their level of agreement with various factors that could affect their preference for using internet banking services.

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    2 views3 pages

    Questionare: Customer Satisfaction Questionnaire Name: Gender: Address: E-Mail

    Uploaded by

    Gorishsharma
    This document contains a customer satisfaction questionnaire that asks respondents for their name, gender, address, and email. It then asks a series of multiple choice questions about banking habits, including whether the respondent has a bank account or uses internet banking, transaction volumes, growth of internet users in different countries, computer literacy in India, and banking network availability in Indian villages. The questionnaire concludes by asking how often the respondent uses internet banking and their level of agreement with various factors that could affect their preference for using internet banking services.

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    of 3

    QUESTIONARE

    CUSTOMER SATISFACTION QUESTIONNAIRE


    Name:
    Gender:
    Address:
    E-mail:
    Q: Do you have a bank account?
    Yes
    No

    Q: Do you have an internet banking facility with you?


    Yes
    No

    Q: Retail Electronic transaction volume:Debit card


    ECS (Dr.)
    ECS (Cr.)
    Electronic Fund Transfer
    Credit Card

    Q: Growth in internet User in the different Countries


    1

    China
    United States
    Japan
    India
    Brazil
    Germany
    United Kingdom
    Russia
    France
    Korea South
    Q: People have bank accounts in different area in india:Urban
    Rural

    Q: Computer literacy & illiterate in India:


    Computer Literacy
    Computer illiterate

    Q: Banking network in villages in india:Indian villages having Bank


    2

    Branches
    Indian villages not having
    Bank Branches
    Q: How often, do you use internet banking for the transaction purposes?
    Occasionally
    Frequently
    Never
    Often
    Very often

    Q: Following are some factors which affect the preference for the use of internet banking
    services. Please tick the appropriate option:
    Strongly disagree
    Disagree
    Neither agree nor disagree
    Agree
    Strongly agree

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