Application Solution Management Mysap Erp Financials: Sap Ag

Application Solution Management
mySAP ERP Financials

SAP AG
Roles and Processes

Process Collection of Receivables
Process Control Collections of Receivables
Process Data Synchronization and Creation of Worklist
Deployment Options and Availability
Roles and Processes

2 Roles
Collection Specialist
Is responsible for
Collection of
Receivables
Collection Manager
Is responsible for
Control Collection of
Receivables
3 Processes
SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 4
Data synchronization
and creation of worklist
Collection Group
Collection Manager
Main Tasks:
Define or adapt collection strategies
Keep collection groups up-to-date
Adjust business partners in Collections Management
Supervise collection process
Main task is to process the daily worklist:

Prepare customer contact
Contact customer
Document customer contact
! "
Prepare
Customer
Contact
Access
worklist
Get overview of
all worklist entries
Check degree of
worklist processing
Check valuation of customer

according to collection
strategy
Get overview of
customer account
- View past contacts
- View past payments
- Check resubmissions
Select contact person
Contact
Customer
Create promises to pay

Renew promises to pay
Create dispute cases
Create resubmissions
Document customer
contact
! "
Collection Manager
Define
collection
strategies*
Create collection
strategies
Adapt collection
strategy
Assign strategy
to collection group(s)
Maintain
collection
groups
Assign specialists
to collection groups
Enter substitutes
for specialists
Assign strategy to
group
Assign group to
collection segments
* No technical expertise necessary

Adjust
Business
Partner
Master Data
Assign collection
specialists
Temporary
assignments
Supervise
collection
process
Check degree of
worklist processing
View worklists of all
groups
Re-assign worklist
items
Replicate
customer
master data
Master data
synchronization
Contact persons
Collections Mgt.
specific data
&
Transfer
data from
Accounts
Receivable
Initial transfer
Periodic transfer
Selected transfer
'
Create
worklists
Create worklist
items
Distribute unassigned items
Monitoring
Monitor master data

synchronization
Monitor parallel runs
Roles and Processes

! "
Prepare
Customer
Contact
Access
worklist
Improved worklist:
Automatically created
Enhanced information
New functions
Enhanced invoice overview

Overview of past payments
Overview of past contacts
Overview of resubmissions
Contact
Customer
Create resubmission
Create customer contact
'
Each collection specialist gets a daily worklist containing all customers that should be contacted.
Customers are valuated and prioritized according to collection rules in a collection strategy.
Aging of receivables per
selected customer
Detail valuation of customer

per collection rule
Link to business partner

Search for other business partner
Summarizes information concerning

- Customer account in Accounts Receivable
- Past collection activities
- Credit Management
'
Automatic creation of worklists based on collection strategies

Summarized information per customer regarding
Customer account in Accounts Receivable
Past collection activities
Credit Management data
Detail information per customer about

Valuation according to collection strategy
Aging of the customers receivables (due date grid)
Search function (view other customer account or other worklist)

Navigation to business partner master from the worklist
Statistics about degree of worklist processing
+ %
,!
-! !
One collection segment can comprise several company codes
Promised for date

Dispute case ID
Multiple company codes

Status of dispute case
-! !
The overview of past payments allows collection specialists to check past payments of the customer
he or she is contacting. The payment history lists all invoices that have been fully or partially paid
by the selected payment.
Payment History for selected payment
All documents related to the

payment are highlighted
Collection specialists must be able to document the contact with a customer. An overview of past
contacts help him or her to prepare for the contact. Contact result determines if customer is
removed from the worklist or stays on it.
Create customer contact
Controls if worklist item remains on

worklist or will be removed
Overview of past contacts
First line of note
List of dispute cases per selected

customer contact
"
Collection specialists can set a resubmission for a customer. They can enter a note and a
resubmission reason. The customer will re-appear on the worklist at the resubmission date.
It is also possible to suppress a customer from the worklist until the resubmission date.
Create resubmission
Overview of existing resubmission
Suppress customer from worklist

until resubmission date
First line of note
Roles and Processes

! "
Collection Manager
Define
collection
strategies
Maintain
collection
groups
Collection rules
Collection strategy
Collection group
Adjust
Business
Partner
Master Data
Business partner
Collection profile
Supervise
collection
process
Allocate worklist
items
Control statistics
A collection rule formulates prerequisites and conditions that a customer must fulfill in order
to receive valuation points. Rules are listed for each collection strategy. These rules reflect the
reasons why a customer is to be contacted.
Prerequisite
(Optional)
Condition
Total of Open Items
Due Since N Days
Risk Class
Examples
Broken Promises to Pay
=
Collection Rule
SAP Accounts
Receivable
SAP Dispute
Management
SAP Collections
Management
SAP Credit
Management
Open Item Data

Dunning Data
Payment Data
Customer Data
Dispute Case Data
Promise To Pay Data

Contact Data
Resubmission Data
Risk Class
Credit Exposure
Collection strategies comprise company-specific rules for collecting

receivables
Collection strategies have the following purpose
Determine which customers are to be contacted in Collections
Management (basis for automatic worklist creation)
Prioritize customers on the collection worklist
Define the currency in which the amounts are to be displayed on the
worklist
Determine the time intervals of the aging of receivables per customer in
a segment (Due date grid)
Define the type of integration with dunning in Accounts Receivable
Accounting
Determine the influence of the terms of payment on Collections
Management (consideration of cash discounts)
$
Collection Strategies comprise company-specific rules for collecting customer receivables.
They determine the selection and prioritization of customers to be contacted. Worklists are
automatically created based on collection strategies.
Determines structure of Due Date Grid
Collection rules assigned to

the strategy
Valuation points per rule
A collection group consists of collection specialists that are to make contact with customers
in order to collect receivables. All specialists in a collection group collect open receivables from
customers with the same strategy.
Specialists
Collection
Group
US East
Henry Smith
From 07/18/ to 07/22
Tom Miller
Collection Manager
Helen Green
Collection
Group
Sue Parker
US West
Gordon Duffy
Substitutes
Henry Smith
Collection Manager
Define and adjust

strategies
Define and adjust

groups
Collection Strategy A
Collection Group
US East
Collection Strategy B
Assign strategies
to groups
Collection Group
US West
0
Business partners in Collections Management have the role Collections Management and are
assigned to a specific collection profile. Collection groups and specialists are assigned. A business
partner is valuated according to the collection strategy of the assigned collection group.
New business partner role
Collection Profile
Regular
Specialist
Main Customer
Contact
Collection segment and collection

group are derived from profile
Collection Manager
Helen Green
Supervise
Henry Smith
Tom Miller
Collection Group
US East
Sue Parker
Gordon Duffy
Collection Group
US West
Show worklists of all specialists

Show statistics (degree of processing)
Re-assign worklist items
'
The collection manager can view all worklist items assigned to his or her collection groups. The
worklist items are allocated automatically to the collection specialists. The collection manager
can re-allocate worklist items among specialist of one group.
Example: A collection specialist will not be able to finish his or her worklist during the day.
Worklist items of all collection groups
Reallocation only possible to other specialists

of the same collection group
'
The collection manager can view the worklist statistics of all collection groups he or she is
responsible for. The statistics show the total number of worklist items, the number of open
worklist items, the number of contacts where the contact person was reached and the number
of unsuccessful contacts.
Number of open
worklist items
Number contacts
reached
Number of not
contacts not reached
Total number of
worklist items
Roles and Processes

Replicate
customer
master data
Customer /Vendor
Integration
Create role
Collections Mgt.
Change collection
segment data
)#
Transfer
data from
Accounts
Receivable
Initial transfer
Periodic transfer
Selected transfer
&
Create
worklists
Create worklist
items
Distribute worklist items
'
Monitoring
Monitor master data

synchronization
Monitor parallel runs
&
The creation of worklists requires that customer master data is replicated to business partners.
This replication is performed by the function Customer/Vendor Integration (CVI) as part of the new
cross function Master Data Synchronization.
Leading customer master data

for Collections Management
Customer
Electronics Inc.
Title and names

Search terms
Standard Address
Bank details
Company code specific data
Business Partner
Electronics Inc.
Role General BP
Role CVI: FI Customer
Customer / Vendor
Integration
Accounts Receivable
Collections Management
Contact persons that are maintained in the customer master record are also replicated to business
partners. The business partner created for the customer (here Electronics Inc.) has the relation
has contact person to the business partners that were created for the contact persons.
Business Partner
Henry Smith
Contact persons:
- Henry Smith
- Helen Back
Business Partner
Electronics Inc.
H
as
Customer
Electronics Inc.
co
nt
ac
t
pe
rs
on
Relation
H
as
co
nt
ac
tp
er
so
n
Business Partner
Helen Back
To make business partners available for Collections Management,

the following steps are necessary:
Report: Assign/Change Business
Partner Collection Profile
Create business
partner role
Collections
Management
Assign collection
profile
Assign collection
group different to
default group
(optional)
Assign collection
specialist
(optional)
Report: Change Business

Partner Segment Data
! "
Prerequisite for creating a worklist is to transfer data from Accounts Receivable to Collections
Management. The report Send FI-AR relevant Data to Collections Management only transfers data
of company codes relevant for Collections Management.
Open Items
(reduced fields)
Report:
Last Payments
Send FI-AR relevant

data to Collections
Management
Customer Key
Figures
Accounts Receivable
Business Partner
Key Mapping
Collections
Management
'
The report to create worklists comprises to parts. In the first part the creation of worklist items takes
place. All business partners that have open items are selected and valuated per collection segment
according to the collection strategy of the assigned collection group. The worklist item is assigned to
the regular specialist. Unassigned worklist items are distributed according to distribution method.
Creation of
Worklist Items
Select
business
partners
Valuate
according
to strategy
*assigned to regular specialist

** standard method is equal distribution
Store
worklist
items*
Distribution of
Unassigned
Worklist Items
Distribute
according
to distribution
method**
The monitor for parallel runs supports monitoring of the reports to assign/change collection profiles,
creation of worklists and distribution of items to collection specialists. Besides viewing the log it
is possible to edit runs. Example: you can delete old worklists.
1
2
Choose relevant program
Select run
Edit runs
Analyze log
Roles and Processes

Roles and Processes

Functionality Related to Collection of Receivables
Functionality Related to Controlling of Collection
SAP Collections Management 6.0 can be set up in two different

ways
One-System Scenario
Accounts Receivables Accounting in mySAP ERP 2005
Two-System Scenario
Accounts Receivable Accounting in mySAP ERP 2005
Accounts Receivable Accounting in mySAP ERP 2004
Accounts Receivable Accounting in SAP R/3 Enterprise 4.7
12 +
SAP R/3 Enterprise

4.7
ALE
34
SAP Collections
Management
6.0*
SAP ECC 6.0

SAP Web AS 6.20
SAP Netweaver 2004s
Accounts Receivable System
*SAP ECC 6.0 already comprises Financial Basis 6.0

Collections Management System
SAP ECC 5.0

ALE
SAP Collections
Management
6.0*
SAP ECC 6.0
SAP Netweaver 04
SAP Netweaver 2004s

SAP ECC 6.0*
6 7-
SAP Collections
Management
6.0*
SAP Netweaver 2004s

SAP ECC 6.0

ALE*
SAP Netweaver
2004s
*XI can be used for master data distribution optionally

67
SAP Collections
Management
6.0
SAP Netweaver 2004s
"
SAP Collections Management 6.0 is part of the Ramp-Up for mySAP

ERP 2005
In Ramp-Up since October 24, 2005
% 5
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Application Solution Management

mySAP ERP Financials

Roles and Processes

Roles and Processes

Main task is to process the daily worklist:

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 5

Check valuation of customer

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 6

Create promises to pay

* No technical expertise necessary

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 8

Monitor master data

Roles and Processes

Enhanced invoice overview

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 10

Detail valuation of customer

Link to business partner

Summarizes information concerning

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 11

Automatic creation of worklists based on collection strategies

Detail information per customer about

Search function (view other customer account or other worklist)

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 12

One collection segment can comprise several company codes

Promised for date

Multiple company codes

Status of dispute case

Payment History for selected payment

All documents related to the

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 14

Controls if worklist item remains on

Overview of past contacts

First line of note

List of dispute cases per selected

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 15

Overview of existing resubmission

Suppress customer from worklist

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 16

First line of note

Roles and Processes

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 18

Open Item Data

Dispute Case Data

Promise To Pay Data

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 20

Collection strategies comprise company-specific rules for collecting

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 21

Determines structure of Due Date Grid

Collection rules assigned to

Valuation points per rule

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 22

From 07/18/ to 07/22

Define and adjust

Define and adjust

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 24

Collection segment and collection

SAP AG 2005, Delta Presentation Collections Mgt 3.0 6.0 / 25

Show worklists of all specialists