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English Communication At Work

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Overview

In the world of business, effective communication is essential. The way we communicate with
others can greatly enhance relationships and the way we do business. Communication is not
just about talking, but understanding what others need and want from us. Attend this
custom-made English Communication Course; The Essentials of English to enhance your
buisness communication skills.

Learning Outcomes

This course will help participants to converse in English more confidently and comfortably.
They will improve their understanding of the essentials of English grammar, increase their
range of vocabulary and develop confidence with the spoken language.

Who Must Attend

People who deal with customers on a regular basis, including counter staff, clerks, customer
service officers and telephone sales personnel. Anyone wishing to improve their
communication skills and be more confident in interacting with others. A basic level of English
is required for this course.

Course Details

Sample Basic Program

Grammar
Review of Tenses
Modal Verbs

 Countable and Uncountable Nouns

Phrasal Verbs
Compound Nouns
Asking for Information

Open and closed Questions

Asking for and Answering Information Questions
Intonation Practice
Making Resquests
Offering Help
Agreeing and Disagreeing

Telephone Skills

Making and Receiving Phone Calls Receiving calls

Taking and Leaving Messages
Common Telephone Phrases and Responses
Making and Changing Arrangements
Telephone Manner
Role Play

Making Suggestions
Making and Responding to Suggestions
Giving Advice
Role Play
Talking About Products and Services

Getting and Checking Information

Giving Information About Products and Services
Exchanging Information
Describing Products
Giving Directions and Simple Instructions

Complaints and how to handle

Dealing with Complaints
Handling Angry Customers
Role Play
Sample Intermediate Course Program

Grammar

Adverbs and Expressions of Frequency

Superlatives and Comparatives
Direct and Reported Questions
Verbs to Nouns
Suffixes and Prefixes

Telephoning

Call Preparation
Receiving calls
Taking and Leaving Messages
Asking for and Giving Repetition

Cross-cultural communication

Clear Speaking (Pronunciation Practice)

Functional Language for setting up appointments
Making & Changing Arrangements
Problem Solving on the telephone
Role Play

Meetings
Presenting and Defending and Argument
Asking for and Giving Clarification
Negotiating
Agreeing andDisagreeing in Negotiation
Reaching an Agreement
Role Play
Office Skills
Preparing and Presenting a Plan
Defending Decisions and Opinions
Preparing a Recommendation
Language for Describing, Comparing and Persuading
Role Play
Final Presentation and Performance

Methodology

This is an interactive class where participants will be given various scenarios and the
opportunity to develop their language and fluency skills through role play and communication
games.

Course Leader

Mrs M. Reid, B.A. is a highly experienced CELTA trained English teacher and qualified IELTS
examiner. She also has a specialised business English teaching qualification (FCTBE).
Mrs Reid has been teaching English for nearly 20 years, in a variety of countries. In Malaysia,
she has focused on business English, developing and delivering her own range of courses
(covering both oral and written business communication) to an impressive range of
companies. These include: AmBank, UOB, Tractors Malaysia/Sime Darby, Kone, Lafarge,

Great Eastern Assurance, Shell and Bank Pembangunan Nasional.

She believes that training and learning should be not only professional and effective, but also
fun! She aims to make every course she teaches lively and participative. The positive
feedback she consistently receives from happy students suggests that she usually succeeds

Testimonies

Investment

In house arrangement only.

Advanced Grammar or preparation course for IELTS courses can also be arranged.

Click here to send us yourRequest for In house Proposal.

This course is not scheduled as an public seminar.
This course is available on-site | in house | be-spoke basis and can be tailored to suit your organization's needs.
We will conduct the course at the convinience in your office and the date and time agreed.
Please call our Course consultant at +603 8074 9056.
Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.