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Case Study CTTS - Introduction
Case Study CTTS - Introduction
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n this section you will learn background information that will prepare you to understand and
complete each of the milestones of this case study. This information includes a history of the
business, a description of the businesss current facilities, and the descriptions of the problems
that triggered the project.
Case Background
Coastline Systems Consulting is a provider of managed computer networks and web services located
in Destin, Florida. The staff of seven IT technicians, web designers, and systems integrators provides
a range of networking, computer hardware, and software solutions to area businesses. Coastline
works with clients to analyze their business needs. They then provide a packaged solution that often
combines web services, networking and computer hardware, purchased software, and custom
programming. In addition to the seven technicians, Coastline has one receptionist/bookkeeper.
As a small organization, Coastline is an informal, "shirt-sleeve" environment. Everyone is on a firstname basis, even with Peter Charles, the president.
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Organization Structure
Coastline Systems Consulting
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