Andy Roberts

San Jose, CA 95132

https://www.linkedin.com/in/andyroberts14

408-306-5895
andy_roberts@sbcglobal.net

SUMMARY
Project Management Professional with experience in the Data Center, ISP and Telecom fields. Infinitely
comfortable in a fast-paced and dynamic work environment, thriving in a position where multi-tasking is
required. Champion of organizing chaotic cross-functional teams. Recently experienced in applying
Agile/Scrum techniques to multiple projects. Adept at resolving conflict resulting in on-time
deliverables. Focused on meeting deadlines and cost savings.
PROFESSIONAL EXPERIENCE

NTT America, San Jose, CA

2006-2016
Senior Project Manager, OSS, 2012-2016
Coached, managed, and lead 6 different Scrum teams to develop multiple software projects

Facilitated distributed scrum calls (backlog grooming, sprint planning, releases, retrospectives,
etc.)
Coordinated cross-functional teams using JIRA and CONFLUENCE
Removed obstacles by aligning managers to allow teams to reach their sprint goals faster
Incorporated risk management into scrum activities to increase product value
Experienced working with multiple teams in a distributed environment

Senior Project Manager, PMO, 2006-2012

Provisioned small, medium, and large customer into Managed Hosting and Colocation environments.
Also project-managed operational readiness for new products and infrastructure build-outs.
Dedicated PM for NTTs largest customer ensuring 100% error-free installations
Managed multiple infrastructure expansion projects in excess of $2M in support of customer
growth
Delivered $11M Fuel Cell project 2 weeks early and $1.5M under budget
Trained and coached team of 6 project managers
Received NTT Presidents award for TOP PROJECT MANAGER
Pine Grove Technologies, San Jose, CA
Director of Customer Service, 2003-2005
Managed the customer service department of 8 employees.

2003-2005

Developed troubleshooting methodologies for our PC migration product

Handled customer service calls
Created documentation, and managed cross-functional projects
Integrated with the software development team to handle bugs and improve the product, reduced
customer calls by 45%

Metricom, Incorporated, San Jose, CA

2000-2003
Senior Capacity Planner, 2000-2003
Worked with Engineering and the NOC to establish thresholds for network components, determined
theoretical capacity of the network to allow for trending and capacity modeling.

Facilitated capacity planning meetings that served to define metrics

Implemented a capacity planning review checklist to ensure proper management of customer
growth and network expansions.
Supervised a Geographical Information Systems (G.I.S.) group, creating maps showing the
different stages of growth in a Geographical Service Area.
Consulted to the Executive team to facilitate the GSA launch decision process, decreasing launch
time by 2-3 weeks per city

UUNET Technologies, Fairfax, VA

Manager of Configuration Management, 1999-2000
Implemented changes on the UUNET global network.

1994-2000

Developed and maintained standard configurations of all network devices to enable hyperscaling
Controlled TACACS router access privilege approvals and global password increasing overall
network security
Standardized processes, procedures and configurations, reduced configuration errors worldwide
by 95%

Network Provisioning and Design Engineer, 1996-1999

Implemented new technologies, including design, configuration and integration.
Deployed new equipment to accommodate rapid customer growth
Maintained configuration management database containing critical customer data
Performed audit of 90+ domestic hubs to ensure consistency and scalability

Education
BA, Psychology
Pitzer College, Claremont, CA
Project Management Professional, Project Management Institute
Certified Scrum Master, Scrum Alliance
Presidents Award, NTT America