JONATHAN

HALL
4046 Mozart Drive, Richmond, CA 94803 | (H) (510) 910-1034 | Jonathanphall@me.com

PROFESSIONAL SUMMARY
Trained and led technical support teams of more than 5 support specialists.

AFFILIATIONS
May 2018 ACT Mac Technician September 2019

SKILLS
Microsoft Office (6 years), Typing (6
years), IT Management (3 years)

Creative problem solver

Quick learner

Network Troubleshooting
iCloud Support
Fraud Trained
Customer Service
Managing Downloads

Training development aptitude

Multi-line phone talent
POS systems expert

Basic Tech Troubleshooting

Teaching Training Classes
Online management
Business Relationships
High Call Volume
Keynote
Microsoft Office

WORK HISTORY
JANUARY 2010-JUNE 2016
Senior HelpDesk Support APPLE COMPUTERS |
Worked closely with other team members to plan, design and develop robust solutions in
a timely manner.
Consulted with engineering staff to evaluate interface between hardware and software.
Identified and solved technical issues with a variety of diagnostic tools.
Reviewed technical documentation and procedures.
Defined and documented technical best practices.

Provided base level IT support to non-technical personnel within the business.

6 years of technical support experience.

MARCH 2006-JUNE 2008

Business Communications Technician 3 Comcast | Tracy Ca
Provided base level IT support to non-technical personnel within the business.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Created cases and claims for damaged, lost or displaced packages.
Ensured proper installation of cables, operating systems and software.
Trained users in the proper use of hardware or software.
Satellite Installer 3 Dish Network | Stockton Ca
Ensured proper installation of cables, operating systems and software.
Maintained records of daily data communication transactions, problems and remedial
actions taken.
Trained users in the proper use of hardware or software.
Entered commands and observed system function to verify correct operations and detect
errors.
Collected data around every transaction and turned it into tools that helped users.

EDUCATION
CURRENT
Web Development Immersive Graduate: Full Stack Web Developer
General Assembly San Francisco
Emphasis in Front and Back End development