INTERNAL MEMO

TO:
FROM:
RE:
DATE:

FO TEAM
E-COMMERCE
GUEST REVIEWS
1st September 2016

Im writing to let you know that our target is to getting lot of good reviews. In purpose
to reach the target. I would like to covey some ideas.
The ideas will be explained as follows:

GET GUEST REVIEWS, GET YOUR REWARD, for the staff who managed to get
reviews from the guest will receive the prize of IDR 15.000 for 4 star review and
IDR 20.000 for 5 star reviews.
OWNER UNIT REVIEWS, when the Hotel has reservation from Owner Unit ask
them to help us look better in Tripadvisor.
GUIDE REWARDS, please offer a deal with the travel agent guide, for every 3
reviews from their guest, we will give a can of beer.
GET GUEST REVIEW WHEN LOG IN WI-FI, when the guest ask to log in into
hotel wi-fi, please tell the guest to wait for a few minute, use their phone to register
on tripadvisor and give review to our Hotel
FREE SHUTTLE TO BALANGAN BEACH, if the guest asking for shuttle to
Balangan Beach, please tell the guest if we can arrange a free shuttle to Balangan
Beach during their stay, Just tell them to give at least 2 Reviews on Tripadvisor to
get a free shuttle.

PUTU SUGIANTARA
E-COMMERCE