Introduce a Room to Guest
L. Always be careful about the safety and security. So, whi
‘scorting point out on fire emergency exit and fi
xtinguisher on the floor.
2. Before entering room you should let your guest know ho
o use room key card to open the door. From your guest pai
his may be his very first arrival in any hotel, so he or she mz
10t know how to use room key card. So better ask him or hr
irst and if he agrees then show the way by this way:
“So, Mr. Robin, Should I show you how to use you
room key card”
fhe says yes then guide him this way:
“First please insert your key card from the bottom +
upwards and continue until you see the green light o:
Green light means it is ok. So, now proceed to the roo
as the door is open now”
3. After his entrance to the room open the window and swit«
m the lights and give him or her some time to settle dow
ittle bit.4. Then politely seek his permission to make him familiariz
with the facilities of the room. You can say “Sir/Madam can
take some time to introduce features of this room”.
5- If your guest agrees then give him information o:
following facilities:
Air Condition/Heater Controls
Bathroom with feature of rainforest shower head
BOSE radio wave CD player
Broadband Data Port for high speed Internet access
Butler Service Brochure with Guest Preference Slip
+ Coffee/tea making facility
+» DND/Makeup room light switch
+ Personal Bar
« Safe Deposit & Lobby Safe location
+ Telephone and Butler Service Button
+ Television and Remote Control Location
6. You can instruct your guest in this way:
- Your in room safety box is located here. It functions with 4
digit password, self-programmed, very convenient to use
May I show you how to use it?
This is a Make-up Room & Do Not Disturb lights switck
Please do not switch on both lights at the same tim
because it will only show Do Not Disturb light from outside
This is Air-con Control Panel. You may adjust your roortemperature with the switch here. Is your roor
temperature comfortable to you now?
Your TV Remote Control is located here. We have 2
channels for your selection.
This is your Personal Bar and Butlers will replenish drink
here every day.
Here are coffee and tea making facilities.
One of the most useful features is our broadband data por’
which provides you with complimentary high-spee:
Internet access.
Here is your BOSE radio wave CD player. You may enjo
CD & radio music any time.
Here is your Bathroom, which has both bathtub and showe
stall, which features with rainforest showerhead.
7.You should give your business card or tell him the way t
contact you if needed.
3. Wish your guest to have a pleasant stay upon leaving th
‘oom.
). If guest wish not to have room intreduction at the momen!
mly point out In Room Safe’s location & Butler Service Butto
vefore executing himself.
LO. For return or regular guest, just highlight any nev
ervices and facilities if any.