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Yi Home Camera - XiaoYi Technology
Yi Home Camera - XiaoYi Technology
| XiaoYi Technology
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https://yicamera.wordpress.com/2015/12/01/why-cant-i-pair-my-yi-ho...
December 1, 2015
Uncategorized
If you are now suffering from any App downloading/pairing/connecting failures related issues with Yi Home
Camera, this article is a best solution summary for you.
01/10/2016 18:04
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https://yicamera.wordpress.com/2015/12/01/why-cant-i-pair-my-yi-ho...
Please check the first 4 characters on the back of the camera as below figure ,
if the format is [0~9][0~9][A~Z][A~Z], the 3rd and 4th characters standard for the country code (case
insensitive):
CN: Chinese Version
US / TW /KR/other Country Code: International Version
all other format strings:Chinese Version
Please be aware of that:
Chinese version is to be used in China mainland only.
International version is to be used in US/TW/KR only.
01/10/2016 18:04
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We always suggest customers to keep the camera firmware version update to date to get better product performance.
If you have already prepared the matchingCameraand App, but still failed in camera pairing or you found
the camera working improperly even after reset.
In most case, you can fix it via updating the camera firmware manually.
1. Download the latest version of firmware
Chinese Version: Download Link Backup Link
International Version: Download Link(US Version)
2. Do manually update following the instruction.
Note: the firmware version must match your cameraversion. You can flash a Chinese version camerawith
any other version of firmware and power-on it, but it can never be paired.
I believe above two steps can solve most of your troubles, but if you still have problem, please feel free to
contact us: support@weareyi.com
01/10/2016 18:04
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And you can find out more support information from our support site.
Hi,
Can yi home camera used in malaysia?
Nordalila
Razali
We dont suggest to use China version out of China mainland. And were now
planning to establish the official selling channels in Malaysia for local version.
reignlw
Whats the point in nit using China version outside of Chine? What is the catch?
lukacs zs
yicamera
01/10/2016 18:04
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https://yicamera.wordpress.com/2015/12/01/why-cant-i-pair-my-yi-ho...
Kolda
yicamera
hi,
may I using other apps for this camera.
wassan fird
Mi Smart Home in App Store is the only alternative one, any other non-official App
may have security risk.
yicamera
Im from malaysia,I have purchased CN version via online, and im dont know chinese.
Tried hard to get the camera work but fail.Any posiblity for me to use it in english
Muthu
version?
Sorry, the CN version hardware is working in Chinese only. But the App can display
English to guide you step by step.
yicamera
01/10/2016 18:04
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Hi,
The 1st letters of the QR code at the back of my yicamera reads as HPPV6.
Liam
Im able to connect the yicamera to my Wi-Fi, and also to scan the QR code from my
Android phone to the yicamera (via YI Home APP), which appears to be successfully
initially.
However, during the connecting phase, the yicamera indicated that the QR Code was
invalid, and the connection process have to be reset and re-initiated.
Can you kindly assist on this error?
Thanks!
Please send your problem including photo of the QR code to our mailbox:
support@xiaoyi.com
yicamera
hello, the address for downloading the china version is not working is there any other
alternative address? I got my own yi home smart camera which is china version, it
could not be paired until now on. please help. thank you
andi
Purwanto
yicamera
Android time zone off on recording by 6 hors or so. Please enable time zone change in
Chinese version of app or allow use of international version. Thanks
Jay
01/10/2016 18:04
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thanks for your suggestion, we will bring your idea to dev team.
yicamera
Also if its possible to have a switch in the app to hide datetime at all. Thanks in
advance!
ka1vin
yicamera
We are your customer for long time and had bought many of your product.
Will you enable us to use international firmware version with our YI Home Camera CN
version.
Abdul
Regards,
Thanks for your support to us, I will bring your voice to our management team.
yicamera
please help me also. i am from india and my camera is not connecting. i have
downloaded yi home camera app in my mobile but it is not connecting.
sahil jindal
01/10/2016 18:04
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please follow this blog to identify your camera version and install the matching
App. If you still have problem, feel free to contact us: support@xiaoyi.com
yicamera
The first 4 characters on the back of the camera are 22ZE, I want use it in US. The
camera can connected to network (camera said wifi connection successful ), but my
phone can not be paired with it. After step testing server connection, the app shows
ying123
The camera is not U.S. version, if the package is printed in Chinese, then we can
confirm its CN version, you need to follow this blog and install the correct App to
use.
yicamera
Hi,
I also bought a CN camera from Gearbest but Im from Europe.
I am able to pair with the chinese app and see the camera, but it is a mess.
Sam
Is it possible to upgrade the firmware to the international version and use the
international app from the Playstore?
yicamera
01/10/2016 18:04
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Paul
yicamera
Hello dear,
after update the app crash after few seconds. I have android.
Kolda
Same here. Im using the lates CN firmware from the site mentioned above
(1.8.5.1L_201510301024). Also installed the Android app directly from Apk. When I
startup the app, I logon with my MI account. Next I configure the camera and
Floris
everything works fine. When the popup shows up saying and update is available, I
press the update button. After install is completed, the app shows the camera but
crashes after showing the stream for some seconds. However, if I call the settings
menu, it will not crash. Only when the livestream is shown. Please fix this!
hello, thanks for your report. could you please contact us via
support@xiaoyi.com with more detail information?
yicamera
01/10/2016 18:04
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dear Xiaoyi, i flashed US firmware, voice prompt became english on CN version and it
even connects fine to wifi. But it cannot load camera. Do you know when we can use
US firmware?
Jeroen van
Keulen
yicamera
I have followed your instructions and dl the China version app but every time I want to
log in using my mi account which is non China number, it always says error occurred
while logging in. Please advise
Cody
please confirm your MI account is working, you can login http://www.mi.com with
you MI account to verify it. if it still doesnt work, please try to register a Yi account
yicamera
I have CN version camera, i am big fan of xiaoyi and xiaomi and i have almost all mi
products. I am using this camera india. is there a way to change time zone in camera
sanjeev
thanks for your interests to our product. unfortunately the CN version camera
support Beijing time only.
yicamera
01/10/2016 18:04
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hi, yi home application 2 seconds show video and yi home stopped. i can whatch
record but cant watch live cam. please help. this problem started after last update.
thank you.
ilker
yicamera
ilker
ilker
Sam
01/10/2016 18:04