BRIDGET T.

PERRY________________________________________________________
3214 Scenic Woods Dr.
Deltona Fl. 32725
Phone 559-864-5220
Email: Bridgetperry2929@yahoo.com
OBJECTIVE: I am looking for an employment opportunity that is challenging and will lead to
future growth in a positive environment that promotes hard work and dedication,
EDUCATION
2015- Present
Laurus College
2000-2002
Fresno City College, Fresno, California
1981-1985
Roosevelt High School, Fresno, CA
QUALIFICAIONS
________________________________________________________
*Thirty years experience in all aspects of customer service
Office Manager (Snapps Service Center) Fresno, CA. July/2016-September/2016
In a friendly professional way, while doing my office services by organizing office
operations and timely manner, Provide general assistance, maintain, keeping up on safety
awareness and hazard awareness around the work place checking fire extinguishers also
keeping the OSA paperwork in order. Also picking up parts in different places when asked
from different suppliers and give customers rides after they bring there vehicle in for
service and they need to get to work are just need to go home so they dont have to wait at
the office. Do bank runs for deposits and also payroll for the office. Answer multi- line
phones and heavy calls/ and using listening skills by make appointments and transfer calls
to appropriate personal, organize invoices from inventory and work invoices though out
the week , with my highly developed sense of integrity and commitment to customer
service, Demonstrates passion for excellence with respect to treating customer. Ability to
communicate clearly and professionally, both verbal and in writing, Has thick skin and is
able to handle complaints and unpleasant attitudes from customers or coworkers whom are
not happy with the problem that might come up, while keeping a pleasant and friendly
attitude, Strong detail orientation and communication. Willingness to work occasional
overtime when needed. Possess a strong work ethic and tea player mentality. Knowledge of
office management systems and procedures. Excellent time management skills and ability
to multi-task and Proficiency in MS office.

Customer Service Representative ( Alorica ) Fresno, CA. from 12/2014 July /2016
Duties:
Provide customer support for Verizon Wireless customers in an
outsource call center. Assist Verizon Wireless Customers with account information
and troubleshooting of wireless devices. Sale and upgrade customers who are
eligible for device upgrades. Advice customer on proper calling plans through
account analysis.

Communications Operator (Kaiser Permanente Hospital) from 2/97 11/14

Duties: Provided internal and external customer service on Multi -phone lines. Followed
established policies & procedures, Maintained courteous, cooperative relations with the public,
patients & other hospital personnel. Received & routed incoming calls to appropriate stations.
Properly paged medical center personnel including doctors and other hospital executives.
Responded to callers' inquiries concerning patient condition & other requests for information.
Announced appropriate & urgent messages. Served as the central communications point for all inhouse emergencies (i.e., Code Red & Code Blue). Performed various clerical duties such as listings
of on-call personnel & listing of beeper personnel; and distributed brochures & mailings.

Environmental Services (Kaiser Permanente Medical Offices) 12/89 - 2/97

Duties: Cleaning clinic rooms/ cleaning, Operating rooms (OR) Antiseptic- Fast pace
without compromise of service. Worked dayshift /nightshift and evening shift had set hours but
would always go in extra when needed are asked to IM flexible.
Housekeeper (San Joaquin Gardens 3/87-4/90)
Duties: Clean Convalescent rooms, did laundry, cleaned semi- dependent living apartments
and independent living apartments. Followed instructions if anything extra needed done, worked
well with others.
If requested I can give more experience