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Project Scorecard
Project Scorecard
Project Scorecard
Project Scorecard
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Scorecard Purpose
<Replace this text with your own, or use the following sample.>
The Project Scorecard establishes a balanced metrics approach to determine project success
across four key perspectives: financial, customer, internal process, and learning or growth.
Scorecard Definition
<Replace this text with your own, or use the following sample.>
A balanced scorecard is a system of linked objectives, measures, targets and initiatives which
collectively describe the strategy of an organization and how the strategy can be achieved. It can
take something as complicated and frequently nebulous as strategy and translate it into something
that is specific and can be understood. Dr. David Norton
Prepared by:
Title:
Approved by:
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<Project Name>
Project Scorecard Matrix
Scorec
ard
Objective Measure
Perspe
ctive
Financi Budget
Budget
al
vs.
Complian
Baseline ce
Tolerance
Custo
mer
Stakehold
er
Expectati
ons
Level of
expectati
ons
managed
Pri
Target orit
y
+/
Hig
10% at h
project
end
Implement
new budgettracking
system
+/
Hig Customer
5%
h
signs off on
varian
Project
ce
Charter
Internal Issues
Mean
<1
Proces Resolutio resolution week
s
n
time
Learnin Team
g and Training
Growth &
Certificati
on
Initiative
Data Source
and Sharing
Weekly
budget
reports on
team Web
site
Data
Owner
Project
Manager
Meeting
Project
minutes from Sponsor
weekly
customer
sessions,
weekly e-mail
Hig Implement
h
issueresolution
improvement
process
Issue-tracking Issue
system on
Manager
team Web
site, project
status report
weekly
updates
Training
Training
schedule,
Manager
monthly team
member
reviews
<Project Name>
Project Scorecard Perspectives
Scorecard
Perspective
Key Question
Financial
Customer
Internal Process
Learning and
Growth
Name>
orecard Perspectives
Answer