Steven Hollingshead

10961 E. Catalina Ave.

Mesa, AZ 85208
480-986-7024
sholli@q.com

Professional Experience

Operations Manager
Northwest Post Frame Spokane, Washington (2005 – present)

Conduct business in a Professional, Ethical, Respectful, environment.

Ensure highest level of customer satisfaction
Inspire Staff to reach their highest potential. Removing road blocks through collaboration.
Define the goals, objectives, actions and processes for the Company’s Strategic Plan.
Ensure each and every team member has a great understanding of their role in the plan.
Engaged Resource Management, Vendors, and Industry Leaders to establish our Best Method Practices.
Updated Project Milestones: engaged team to make necessary changes to stay on task
Implemented Staff Training and Development Programs to ensure Jobsite Safety and Quality Performance.
Fostered Marketing Partnerships to drive Brand Recognition and Market Share, Utilizing the Expertise
of our Business Partners to share in our growth.
A/R, A/P, Payroll, State and Federal Report Filing,

Market Manager
Restaurant Investment Group LLC
Port of Subs Phoenix, Arizona (1999 – 2005 )

Directly responsible for Construction Oversight and Grand Opening of five Restaurants.
Acquired and Developed top caliber employee candidates. Championed Frontline Teaching, Training, and Coaching
Sessions to create excellence in service. Utilized Cross Unit Training, Peer Audit Boards and Reaching for the Stars
Programs to engage the team members to go the extra mile for our customers and their own development. Integrated
Self Auditing Programs to maintain a high level of Food Safety and Sanitation. Units were able to maintain top marks from
the Health Board Regulatory Commission.
Developed Personnel Growth Plans with Management Staff, Identifying high performers for further leadership roles,
created disciplinary development plans when expectations were not being met and released the team members unwilling
to improve upon their talents.
Collaborated with Vendors for new food items, Product Quality and Market opportunities.
Negotiated Costs with vendors for Operational Supplies: Linen, Security Monitoring, Banking Rates
Developed Vision and Cost Evaluation Reports for Interior and Exterior design elements with Franchisor
Member of the Port of Subs National Advisory Committee Arizona Chapter

Store Team Director

Shopko, Inc., Green Bay, Wisconsin (1985 – 1999 )

Enthusiastically challenge 125 team-members to accomplish a single goal of providing the best customer service
experience available. Professionally guide the leadership staff to reinforce the experience.
Utilize the talents of my Store’s Assistant Managers to :
Teach, Train and Coach and Inspire greatness from our team members.
Identify and remove obstacles preventing us from moving forward.
Use the Corporate Tools given to be Effective, Profitable, and Valuable to the system.
Mentor the next generation of Store Leaders. Foster continuous growth Personally and Professionally.
Lead the team by Engaging the team. Instilling Honor, Respect and Kindness.
Utilizing Huddles, Team-Meetings, and the Creation of the Employee Board of Directors to better understand the needs of
the team, store, and company.
Analyze and Audit Business Operations including P&L Statement, Payroll, Inventory and Merchandise Reports. Identify
areas of needed improvement and redirect the team to be a proactive solution.

Professional Memberships & Licensures

Licensed Property & Casualty Producer Arizona (2009 - present)

Licensed General Contractor in Washington, Idaho and Arizona (2004 – present)
Port of Subs National Advisory Committee (1999 - 2004)