Brandon Oisten

257 Robin Street

Plainwell MI, 49080
(269)823-3847
Boisten36@gmail.com
Summary of Qualifications

Technically trained from Allegan Tech Center including a student program as a Help Desk technician
Experienced Project managing multiple projects in healthcare
Worked in Data Centers with Server upgrades and Decommissions
Lead off-site practices alone for deskside support roles

Technical Summary

Microsoft Office 2010

Active Directory user creation and OU Management
PC Hardware Upgrade\ Replacement - Server upgrades to 2012
Special software support from vendor side
SCCM Push software/ Remote Support
Standalone special server support for Special practices
Life Cycle Upgrades
Windows 7 enterprise support / Windows Server 2003-2012
SharePoint knowledge base management and documentation support
Citrix server support
Worked with ISE, Cisco Prime, Any connect and EPIC
Lexmark, Xerox, Kyocera, Fujitsu, Savin, Dymo, HP, Zebra Printers

Education
Allegan Tech Center

Allegan, MI

Took Information Technology \ Electrical Engineering courses

Professional Experience
Bronson Healthcare Group

Kalamazoo, MI 257 Robin St. Plainwell, MI

Computer/Electrical Repair (Self Employed)

972 110th Ave, Plainwell MI

2005 01/2014

Conducted tests in troubleshooting and repair on a large number of electronic devices

Fixed devices include computers, TVs, gaming systems, cell phones, stereos, RC cars and much more
Install new OS's including Windows 98, 2000, ME, XP, Vista, Windows 7 and Windows 8
Solder wire and electrical components to fix devices.
Some experience in Linux systems.

Allegan Tech Center

Help Desk

01/2014NOW

Started as a Deskside tech for Windows 7 upgrade and Lifecycle upgrade

Moved to Data Center operator for all Servers and Patching
Server Decommissions and upgrades from 2003 to 2012.
Bluecoat, Avigilon, Citrix, AD, Multiple Software servers.
Answered Phones for backup of the Help desk
Assessment on computers for software that is user Specific
Moved Deskside offsite tech for anything not connected to main Bronson Hospital.
Managed print server for new / existing printers
Coordinated everything with EPIC teams for Healthcare.
Supported Random Software that was Vendor supported or that did not have an analyst
Coordinated with other teams for multiple projects and general tickets.

Allegan, MI

Held help desk position while attending Allegan Tech Center

Took calls to troubleshoot small networks and computers throughout the tech center
Did a full PC life cycle upgrade through the tech center.
Had to create student login for new students.
Repaired damaged RAM in computers after extensive test on all components
Used Win install to install windows on a LAN
Repaired damaged Windows OS without losing data using Windows Repair Utility

01/08 05/09