DARNELL CHRISTIAN

314 MCKINLEY AVENUE, PITTSBURGH, PA 15202

H: 412-436-6970 | darnell_christian@apple.com

PROFESSIONAL SUMMARY
As a multi-functional leader, the skills acquired within 13 years of management experience provide exemplary service
in various roles. Polished customer service, sales, merchandising and human resources competencies continue to
assist in training as well as an effective drive for desired results. The various responsibilities required of each position
have allowed my interpersonal skills to be vastly utilized at high-level standards.

QUALIFICATIONS
Training and Staff Development
Performance Management
Orientation and Onboarding
Recruiting and Retention

Merchandising
Sales Management
Loss Prevention and Inventory
HRIS (HR Information Software)

Customer Service
Scheduling
Profit and Loss
Succession Planning

EDUCATION
BACHELOR OF SCIENCE in Human Resources Management
Point Park University Pittsburgh PA

April 2018

ASSOCIATE OF SCIENCE in Business

Community College of Allegheny County Pittsburgh, PA

June 2016

CAREER HISTORY
APPLE / Pittsburgh, PA
Product Specialist
In-Store Guest Trainer
Technical Specialist

Provide base level IT support to non-technical personnel while producing results above expected job roles and
responsibilities, receiving exceptional annual performance reviews.
Coordinated ongoing technical training and personal development classes for over 100 staff members.
Facilitated orientation sessions and organized on-the-job training for peers, which resulted in positive increase
of measurable key factor indicators (core competencies in alignment with company-wide metrics).
Provide consistent customer service exceeding company objectives in areas including: ability to resolve issue
(+80% compared to 70% goal), time management (session duration +80% compared to peers), business
customer penetration (#1 in department), customer feedback (top 10 percentile), and employee relationships.
Developed highly empathetic client relationships, earned a reputation for exceeding service standard goals
(+80% compared to 70% goal).

LOVESAC / Pittsburgh, PA
Assistant Manager

March 2016 July 2015

July 2015 January 2016
January 2016 Present

June 2012 - February 2013

Analyzed key aspects of the business to evaluate the factors driving results and summarized results into
presentations, (increase of sales by over 40% for annual revenue).
Led training and onboarding for all incoming sales team members (retention rate of 100%).
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and
security practices (store sales goals met, leading team to receive annual bonus exceeding $50,000).

DARNELL CHRISTIAN

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314 MCKINLEY AVENUE, PITTSBURGH, PA 15202

H: 412-436-6970 | darnell_christian@apple.com

CAREER HISTORY continued

AMERICAN EAGLE OUTFITTERS / Pittsburgh, PA
General Store Manager

November 2009 - June 2012

Developed quarterly and annual sales department budgets (maintained increase in department sales by +15%,
earned company-wide award for increase of customer conversion from +25% to +50% within two year period).
Appointed as Recruiting Captain for district (5 stores in Pittsburgh/Ohio area).
Recruited, on-boarded, trained and supervised a sales force of +200 sales associates (retention rate +80%).
Reviewed operational records and reports to project sales and determine profitability using human resources
software analysis (+20% increase in profitability, decrease of overall payroll spending by 10% within three
years, consistent store audit results with loss prevention/shrink of -1%).

SEPHORA / Novato, CA / Pittsburgh, PA

Skincare/Fragrance/Makeup Lead
Fragrance Expert
Trainer

June 2006 November 2009

Leveraged company tools and practices to bolter team morale leading to improvement of overall metrics
(+25% increase in sales, consistently achieved monthly and quarterly sales bonuses)

Orchestrated multiple store events through innovative promotions and creative demonstrations (organized
event, partnered with brand representatives, assigned and developed teams leveraging individual employee
skillsets (+400% to previous year revenue, +100% increase of customer loyalty database, most successful
store event within three year period).

Facilitated peer and leadership product training for +2 years (acquired multiple innovation awards, selected
for company-wide training implementation strategy, increased customer satisfaction of product knowledge base
by +25%).

PAC SUN / Pittsburgh, PA / San Francisco, CA / Vacaville, CA

General Store Manager |

April 2000 - October 2006

Recruited, on-boarded, trained and developed +300 employees and managers (retention rate +70%).
Supervised operations, merchandising, talent acquisition, and sales departments (avg. +25-40% in metrics
including % to previous year sales, units per transaction, average dollar sale, conversion rate).
Appointed as District Recruiting Captain (of +10 stores in district).
Enlisted as conciliator to restructure store teams and daily operations for three +$4 million stores (analyzed
deficiencies with internal control systems, staffed managers/employees/department leads, executed
succession planning).
Audited and maintained federal/state/local documentation (i-9, w-4, employment application, references,
benefits with results yielding minimal errors and needed changes).

ACCOMPLISHMENTS
Phi Theta Kappa International Academic Honors Fraternity member.
Honored on Dean's List for 3 consecutive terms.
Recruited for over 100 teams including full-time, part-time and seasonal staff.
Trained over 50 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.

CERTIFICATIONS
World Wide Fragrance Certification.
Apple Technician Certification.