أبعاد الجودة

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Quality Dimensions

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... : 1987 ) ( Garvin ...
:
-1 Performance
-2 Reliability
-3 Durability
-4 serviceability
-5 Features
-6 Aesthetics
-7 Perceived Quality
-8 Conformance to Standard

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Garvin 1987
:
-1 : Performance
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Performance ...

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Garvin
-2 - - - Reliability



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-3 Durability

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Expiry date Durability
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Durability

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Gravin 4
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-5 : Aesthetics
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6 7 8
-6 Features

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: !
-7 ) ( Perceived Quality
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-8 Conformance to Standards


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