LabTech

Setting up hMailServer to work with LT/Gmail

SETTING UP HMAILSERV ER TO WORK WIT H LT/GMAIL............................................................................................................................................................................................................................................................................................................1

Overview ............................................................................................................................. 1
Enabling POP in Gmail ....................................................................................................... 1
Supported Gmail POP client list ...................................................................................... 2
Downloading hMailServer .................................................................................................. 3
Configuring hMailServer .................................................................................................... 3
Configuring LabTech .......................................................................................................... 9
Testing Email Functionality .............................................................................................. 10
Document Revision History ............................................................................................. 10

Overview
hMailServer is a free e-mail server for Microsoft Windows. It supports the common email protocols (IMAP, SMTP and POP3) and can easily be integrated with many
existing web mail systems. This document will outline how to set up hMailServer to
work with LabTech and Gmail.

Enabling POP in Gmail

You can read your Gmail messages from a client or device that supports POP. To
enable POP on the Gmail account you want to use with LabTech:
1. Sign in to Gmail.
2. Click the gear icon in the upper right-hand corner and select Mail Settings at
the top of any Gmail page.
Figure 1: GmailMail Settings

3. Click Forwarding and POP/IMAP.

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Figure 2: Forwarding and POP/IMAP

4. Select Enable POP for all mail or Enable POP for mail that arrives from now
on.
5. Select an option from the drop-down of what you want Gmail to do with the
messages after your POP client or device has received them.
6. Configure your email client and click Save Changes.
Supported Gmail POP client list
Once you've enabled POP1 in Gmail, you can configure your mail client or wireless
device to download Gmail messages. To see Gmails recommended settings or to
troubleshoot POP issues, click the name of your mail client or wireless device below.
If your mail client isn't listed here, we're unfortunately not yet able to help with its
configuration.
The following links are from Google. If at any time, these links do not work, you can
access their supported POP client list or perform a search for supported POP
client list to find the information.
Mail Clients
Apple Mail 4.0
Outlook Express
Outlook 2003
Outlook 2007
Thunderbird 3.0
Windows Mail
Other
Wireless Devices
iPhone

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Downloading hMailServer
hMailServer is a free e-mail server for Microsoft Windows. It supports the common email protocols (IMAP, SMTP and POP3) and can easily be integrated with many
existing web mail systems.
1. Go to the hMailServer site and click on the Download link.
2. Install hMailServer using the hMailServer Installation Guide on the server or
workstation you plan to use for the mail server (be sure it meets the hardware
requirements).

Configuring hMailServer
1. Open the hMailServer Administrator (Start > All Programs > hMailServer
Administrator).
Figure 3: Select Host

2. Select the host and click Connect. You will be prompted for the password you
created during installation.
3. Enter the password and click OK.

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Figure 4: hMailServer Administrator

4. Click Domains from the navigation tree on the left.

Figure 5: Add Domain

5. Click Add.
Figure 6: Enter Domain

6. Enter gmail.com in the Domain field and select the Enabled field.
7. Click Save. The domain will be added to the navigation tree.
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Figure 7: gmail.com Domain

8. Click Accounts under the gmail.com domain.

9. Click Add to add the Gmail account you want to use with LabTech.
Figure 8: Account Information

10. Enter the Gmail email address in the Address field.

11. Enter the associated password in the Password field.
12. Select the Enabled checkbox.
13. Click Save.
14. Click on the External Accounts tab. This is where you will define the Gmail
account that hMail will connect to.

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15. Click Add.
Figure 9: External Account

16. Enter a Name for the external account. This can be anything.
17. Select the Enabled checkbox.
18. Type will default to POP3. Leave as is.
19. Enter pop.gmail.com in the Server Address field.
20. Enter 995 in the TCP/IP port.
21. Enter the User Name and Password for the Gmail account.
22. Enter the desired interval in the Minutes between download field. This is how
often the hMailServer should download messages from the Gmail account.
23. Click OK.
24. From the navigation tree, expand Settings > Protocols > SMTP.
25. Click on the Delivery of e-mail tab.

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Figure 10: Delivery of Email

26. Enter the user name in the Local host name field.
27. Enter smtp.gmail.com in the Remote host name field.
28. Enter 465 in the Remote TCP/IP port field.
29. Select the Server requires authentication checkbox.
30. Enter the Gmail account User name.
31. Enter the associated Password.
32. Select the Use SSL checkbox.
33. Click Save.
34. From the navigation tree, expand Settings > Protocols > SMTP and then click
on Routes.
35. Click Add.

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Figure 11: RoutesGeneral

36. Enter gmail.com in the Domain field.

37. Enter smtp.gmail.com in the Target SMTP host field.
38. Enter 465 in the TCP/IP port field.
39. Select the Use SSL checkbox.
40. Click on the Delivery tab.

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Figure 12: RoutesDelivery

41. Select the Server requires authentication checkbox.

42. Enter the Gmail User name and Password.
43. Click Save and then Exit.

Configuring LabTech
1. From the LabTech Control Center, select Dashboard > Config > System.

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Figure 13: Mail Setup

2. Enter the Gmail email address in the Support Email field.

3. Enter 127.0.0.1 in the SMTP Address field.
4. Delete the values in the SMTP Username and SMTP Password fields. These
should be blank.
5. Leave the SMTP Port as 25.
6. Enter the Gmail email address in the POP Username field.
7. Enter the associated password in the POP Password field.
8. Leave the POP Port as 110.
9. Click Save.
10. Restart LabTech critical services (Start > All Programs > LabTech MSP 2011 >
Server > Restart Critical Services). When prompted to press any key to
continue. Press any key.

Testing Email Functionality

Test the email functionality by sending an email to your Gmail support address, a
ticket should be created in LabTech and an auto reply should be sent to the ticket
requestor.

Document Revision History

Date

Notes

10/27/2011

New Document

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