CHRISTOPHER WILLIAM CASTELLANO

2820 LARK DRIVE COLORADO SPRINGS, CO 80909 719-380-1220

castelrc@yahoo.com

PROFILE
Intelligent, goal oriented individual with a comprehensive background in communications,
dispatching, transportation, training, and safety which includes national F.E.M.A certified
instruction. My diverse skill set includes strong communications and leadership ability, with
emphasis on multi-tasking, customer service and proficiency. I am able to work in fast-paced
environments, recognizing the importance of team work, remaining professional at all times.

EXPERIENCE

CAE(Customer Account Executive)/Video Tech.-Comcast Colorado Springs, CO

October, 2009- May, 2010
Responsible for interacting with customers to handle billing, video, service, and sales aspects of the
business. Exercise sound judgment, and act responsible to the customers and the companys best
interest.
Interpret, translate, explain, and provide applicable, accurate, and appropriate information
with respect to products and service, equipment, policy and procedure, account status, marketing
promotions and campaigns, serviceability, and service problems.
Demonstrate active listening skills to assure mutual understanding of customer
concerns/comments.
Demonstrate a strong ability to analyze and solve problems regarding billing, service, and
sales issues.
Demonstrate Punctual, regular, and consistent attendance.
Photographer-Prestige Portraits Colorado Springs, CO
July, 2009- October, 2009
Responsible for exhibiting energy and enthusiasm while establishing a connection with subjects to
ensure a positive picture day experience.
Learned how to provide clear directions and expectations to parents, school personal, and
school helpers regarding there role in picture day.
Used appropriate language, body language, and approach to provide clear instructions to
each subject in order to receive desired expression while following company posing guidelines.
Assist picture day team by assisting others as needed.
Safety & Training Mgr. / Driver MV Trans. / Veolia Trans. Colorado Springs, CO
August, 2008 July, 2009
Responsible for the divisions paratransit and fixed route safety and training program. Through
communication and coordination with the General Manager promote a positive, safe, reliable and
efficient operating environment.
Classroom instruction per MV Training Program both fixed route and paratransit services
Certified Behind the Wheel trainer, both fixed route and paratransit services
Create and maintain detailed training records and certification per MV policy and procedure
Provide driver refresher, post incident and annual recertification training
Assist new recruits with MV Paperless Application System
Conduct new employee interviews, selecting only top quality individuals to represent MV
Transportation
Coordinate all new hire documentation through the Qualifications Department
 Continually promote safety as the most important employee task both on the road and in the
office
Conduct unobserved road observations and ride checks to ensure safety practices and
behaviors are present and to assist all drivers when necessary
Respond to driver/passenger incidents including incident investigation and reporting
Dispatcher/Customer Service El Paso County D.O.T Colorado Springs, CO
June, 2006 August, 2008
Responsible for assisting citizens with many issues that the Dept. of Transportation was responsible
for such as requests for road and bridge repair, sign and signal repair, curb-gutter-sidewalk repair
and any other D.O.T. issues that arose in the El Paso County area. This also included all emergency
and disaster response coordination issues. This entailed emergency snow and ice removal from
public roadways, flash flood and major brush fire responses in a timely and efficient manner.
Acquired extensive safety, customer relation and organizational skills
Certified in the following U.S. Dept. of Homeland Security F.E.M.A. Training Programs:
o F.E.M.A. IS-100.PW (Introduction to Incident Command System for Public
Works)
o F.E.M.A. IS-200 ICS (Single Resources and Initial Action Incidents)
o F.E.M.A IS-700 (National Incident Management System)
o F.E.M.A. IS-800.B (National Response Framework)
o El Paso County Spill Prevention Control and Countermeasure Training.
Trainer/Dispatcher/Call Taker Southwest Ambulance/Rural Metro Fire Scottsdale, AZ
May, 2003 May, 2006
I trained new recruits for Red Van division. Responsible for receiving and evaluating emergency
and non-emergency calls, determining the severity of each call, dispatching the appropriate crew(s)
(BLS-Basic Life Support/ ALS-Advanced Life support/ RN-Registered Nurse), and tracking
ambulance crew(s) throughout the city from the beginning until the end of an event. Dispatching
was performed using multiple systems which included CAD (Computer Aided Dispatching), multi-
phone lines, page and toner systems, two way radios and baker paging systems.
Multi-task, organizational, customer service, proficiency experience developed during the
three years in the emergency call-taking and dispatching field. I also acquired extensive
training skills which included the professional training and documentation of new hires on
all rules, regulations and procedures of the company in Red Van and Dispatch divisions of
the company.

EDUCATION
Palmer High School Colorado Springs, CO
Graduated 1991
Pikes Peak Community College Colorado Springs, CO
Certificate in Printing 1991
U.S. Dept. of Homeland Security F.E.M.A. 2008 Colorado Springs, CO
F.E.M.A. IS-100.PW (Introduction to Incident Command System for Public Works)
F.E.M.A. IS-200 ICS (Single Resource and Initial Action Incidents)
F.E.M.A. IS-700 (National Incident Management System)
F.E.M.A. IS-800.B (National Response Framework)
Colorado Life & Health Insurance License- 2009 Colorado Springs, CO

References furnished upon request