National Airlines

218 Lovers Lane

1239
Dallas, TX 75062

(972) 343-

April 13, 2016

Ms. Genna Frymoyer-Morris
1805 Panorama Drive
Bakersfield, CA 93305
Dear Ms. Frymoyer-Morris,
Thank you for letting me know about your recent experience with National
Airlines. We at National Airlines are privileged to serve thousands of
customers each and everyday. Our goal is to provide an exemplary level of
customer service for each one of our passengers.
I do understand your frustration about how you feel it was obvious you were
returning to your seat, and that is why you left your belongings. As a part of
National Airlines commitment to provide superior customer service, we make
an effort to return articles left on board our aircraft. I apologize that we were
not able to locate your glasses in our lost and found. Unfortunately, we are
not able to refund cash, however, I would like to offer you travel vouchers
that are of equal of your glasses.
Please accept our sincerest apology for any trouble or inconvenience we
have caused you. I ask that you allow us another opportunity to serve you
as we consider it our privilege to have you aboard. I look forward to hearing
from you, and please do not hesitate to contact me with any additional
questions.
Sincerely,
Celine Mendoza
Customer Service Relations