Professional Documents
Culture Documents
TQM
TQM
Total no of Lectures: 45
Total no of Labs: 11
Exam Hours: 3 HOURS
Exam Marks: 100
IA Marks: 50
FACULTY DETAILS
Name
Department
Room Number
Phone No.
E-mail address
Contact Hours
Consultation type
Details
DR.J.SHANTHILAKSHMI
MBA
610
9994966914
jshanthilakshmi@pes.edu
Office Hours
By Email
Session Plan
Mod
No
Session.
No.
3
4
Contents
Pedagogical Tools
Lecture, PPT
Assignments /
additional
work
Student
Learning
Evaluation
Technique
Class
Participation
Lecture, PPT
Class
Participation
Lecture, PPT
Class
Participation
Class
Participation
lecture ,PPT
Lab1
Presentatio
n
Refer Table
1
Lecture, PPT
Lecture, PPT
Class
Participation
PDCA cycle,
Lecture, PPT
Class
Participation
Lab2
Class
Participation
Refer Table
1
Jurans Quality triology,
10%
Quality of content
and presentation
skills
Class
Participation
TQM VS Traditional
management,
advantages of TQM
Deming-Demings chain
reaction,
II
Cumulative
Coverage
Quality of content
and presentation
skills
27%
10
11
12
Philips
crosby- Quality is free,
Taguchis Quality loss function
Ishikawas
contributions
Lab 3
13
Quality Circles
14
Benchmarking Definition,
reasons for benchmarking
15
Types of benchmarking,
process of benchmarking what
to benchmark,
Understanding current
performance, planning, studying
others, using findings
16
III
Lab 4
17
18
IV
Refer Table
1
19
20
Xerox model of
benchmarking, Advantages and
pitfalls of benchmarking
Concept of Kaizen
and its applications
Need for BPR,
Implementing BPR
Steps in BPR, Re-engineering
Vs. TQM
Lab5
21
22
39%
Refer Table
1
Lecture, PPT
Class
Participation
Refer Table
1
BPR Vs.
Kaizen,
Re-engineering the structure
change management and BPR,
BPR and IT, Advantages and
50%
23
24
Limitations
Indian examples of BPR
Meaning of QMS, ISO
9000
Lecture, PPT
Lecture, PPT
Lab6
25
26
27
V
28
Refer Table
1
Benefits of ISO, ISO 9000-2008
series
Implementation of ISO 9000,
VI
Lecture, PPT
Lab 7
29
Lecture, PPT
Lecture, PPT
Lab 8
Lecture, PPT
33
Lecture, PPT
35
Lecture, PPT
36
30
31
32
34
Class
Participation
Class
Participation
Class
Participation
Objective Oral
Questions
Refer Table
1
Refer Table
1
Lecture, PPT
Lecture, PPT
Lecture, PPT
Lecture, PPT
Refer Table
1
64%
Quality of content
and presentation
skills
Quality of content
and presentation
skills
Class
Participation
Class
75%
Participation
Class
Participation
Class
Participation
Class
Participation
Class
Participation
Class
Participation
Class
Participation
Class
Participation
Lab 9
VII
37
Refer Table
No 1
7 tools of quality control
38
Class
Participation
Class
Participation
Class
Participation
Class
Participation
39
Poka-Yoke
40
Quality Function deployment
Lab 10
41
42
43
VIII
44
Refer Table
No 1
Six Sigma Historical
developments
statistical framework for
six sigma,
DPU and DPMO concepts,
challenges of execution,
execution framework,
developing cross functional
linkages,
Lab 11
45
Class
Participation
Class
Participation
Class
Participation
Class
Participation
Refer Table
No 1
Class
Participation
100%
Table 1 :LAB
Sl No
1
2
3
4
5
6
7
8
9
10
11
Topic
TQM Journey Of Milk Fed
TPM Case Study
Bench Marking A case Study
Harvest Gold : Delhi Case Study
Case study - TVS
Case Study Toyota
Bombay Dubbavalla- Case Study
Six Sigma Implementation Victor Motor
BPR- Xerox a case study
Case study Aravind Eye Hospita
Qulaity Aspects in Volvo
Mod No
IIII
IV
V
VIII
Assignment Topics
Question Bank Questions as weekly assignment.
Benchmarking
Business Process Reengineering
Quality Management Systems
Table 3
References & Additional Readings
BOOKS
1.
Management and Control of Quality, James R. Evans, 8/e 2012, Cengage Learning
2.
3.
Total Quality Management Text and Cases, G. Nagalingappa & Manjunath VS, Excel books.
4.
5.
6.
Table 4
IA Pattern
Test
Presentations
Assignments
60%
20%
20%
For Internal Evaluation average of T1 marks and the best out of remaining two will be considered.