Data E-Book

Data Tentang Jurnal Electronic Book (E-Book)
TA 2014/2015
No
Judul Electronic Book (E-Book)
Pengarang
1
2
The Development and Management of Visitor

Linking Customer Assets to Financial Performance
The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to- Timothy L. Keiningham & Tiffany
Business Environment
Perkins-Munn
Marketing Actions and the Value of Customer Assets : A Framework for

Customer Asset Management
The Sociolinguistic Basis of Managing Rapport When Overcoming Buying

Objections
Kim Sydow Campbell, Lenita

Davis
A Model of Online Customer Behaviour During the Initial Transaction :

Moderating Effects of Customer Characteristics
Chatura Runaweera, Gordon

McDougall
Purchase Decision-Making Within Professional Consumer Services :

Organizational or Consumer Buying Behaviour?
Challenges and Opportunities in Multichannel Customer Management
How Relationship Age Moderates Loyalty Formation : The Increasing

Effect of Relational Equity on Customer Loyalty
10
11
12
13
The Effects of Downsizing on Organizational Buying Behavior: An

Empirical Investigation
Understanding Customer Switching Behavior in a Liberalizing Service
Market: An Exploratory Study
CRM Implementation: Effectiveness Issues and Insights
Understanding Relationship Marketing Outcomes: An Integration of
Relational Benefits and Relationship Quality
John Swarbrooke
John E.Hogan dkk
Paul D. Berger dkk
Elina Jaakkola
Scott A. Neslin dkk
Maria Antonietta Raimondo &
Michele Costabile
Jeffrey E. Lewin
Jaap E. Wieringa & Peter C.
Verhoef
Timothy Bohling dkk
Thorsten Henning-Thurau dkk
14
Customer Efficiency: Concept and Its Impact on E-Business Management
Mei Xue & Patrick T. Harker
15
When Customers Receive Support From Other Customers: Exploring the

Influence of Intercustomer Social Support on Customer Voluntary
Performance
Mark S. Rosenbaum & Carolyn A.

Massiah
16
The Theoretical Underpinnings of Customer Asset Management: A

Framework and Propositions for Future Research
17
Family Structure, Materialism, and Compulsive Buying: A Reinquiry and

Extension
James A. Roberts dkk
18
What Makes Customers Bring their Bags or Buy Bags from the Shop? A
Survey of Customers at a Taiwan Hypermarket
San-Pui Lam & Jiun-Kai Chen
19
Using a Customer-Level Marketing Strategy to Enhance Firm

Performance: A Review of Theoretical and Empirical Evidence
V. Kumar & J. Andrew Petersen
20
An Attitude-Behavior Model of Salespeoples Customer Orientation
Ruth Maria Stock & Wayne D.

Hoyer
21
Services Innovation : Successful versus Unsuccessful Firms
Claude R. Martin Jr & David A.

Horne
22
Customer satisfaction and its measurement in Hospitality Enterprises
Abraham Pizam & Taylor Ellis
23
New modes of innovation : How services Benefit Industry
24
Do Customer Loyalty Programs Really Work?
25
Focusing on Customers
Twisting Servicescapes : Diversion of the Physical Environment in a ReAppropriation Process
Can Loyalty Schemes Really Build Loyalty?
Customer Loyalty in Extended Service Settings : The Interactin Between
Satisfaction, Value Attainment and Poistive Mood
Jean Gadrey dkk

Grahame R. Dowling & Mark
Uncles
Jennifer Rowley
26
27
28
Ruth N. Bolton dkk
Veronique Aubert-Gamet
Lis O'Malley
Ko de Ruyter & Josee Bloemer
29
Consumer Loyalty in the Restaurant Industry - a preliminary Exploration

of the Issues
Mona A. Clark & Roy C. Wood
30
An Experimental Investigation of Customer Reactions to Service Failure

and Recovery Encounters : Paradox or Peril?
Amy K. Smith & Ruth N. Bolton
31
Impulse Purchasing : a Qualitative Exploration of the Phenomenon
Geoff Bayle & Clive Nancarrow
32
33
34
35
Inconsistent Performance during the Service Encounter: Whats a Good

Start Worth?
Increasing Brand Loyalty in the Hospitality Industry
Building Customer Relationships : Do Discount Cards Work?
Customer Equity Considerations in Service Recovery : a Cross-Industry
Perspective
David E. Hansen & Peter J.

Danaher
Mustafa Tepeci
Andrea M. & Shirley B.
Ko de Ruyter & Martin Wetzels
36
37
38
39
Determinants of Relationship Quality and Loyalty in Personalized

Services
Implications of Loyalty Program Membership and Service Experiences for
Customer Retention and Value
Improving the Performance of Hospitality firms
A Multi-Method Investigation of Consumer Motivations in Impulse Buying
Behavior
Prem N. Shamdasani & Audrey A.

Balakrishnan
Ruth N. Bolton dkk
Brendan J. Gray dkk
Angela Hausman
40
The Impact of Culture and Gender on Customer Evaluations of Service

Encounters
41
Delivering Quality Service: Diagnosing Favorable and Unfavorable

Service Encounters in Restaurants
42
A Cost/Benefit Approach to Understanding Service Loyalty
43
Investments in Consumer Relationships : A Cross-Country and CrossIndustry Exploration
44
Contact Personnel, Physical Environment and the Perceived Corporate

Image of Intangible Services by New Clients
Nha Nguyen & Gaston Leblanc
45
Customer Relationship Management : Emerging Practice, Process and

Discipline
Atul Parvatiyar & Jagdish N. Sheth
46
The Mismanagement of Customer Loyalty
Werner Reinartz and V. Kumar
47
The Role of Emotions in Service Encounters
Anna S. Mattila & Cathy A. Enz
48
Measuring Customer Relationship Management
49
Differentiating Between Service Quality and Relationship Quality in

Cyberspace
50
Innovation in Service Firms Explored : What, How and Why?
J.P.J. De Jong dkk
51
Organizing Successful New Service Development : A Literature Review
J.P.J. De Jong dkk
52
Quality in the Work Environment a Prerequisite for Success in New

Service Development
Anna S. Mattila
Jaksa J. Kivel & Carmen Yiu Ha
Chu
Moonkyu Lee & Lawrence F.
Cunningham
Kristof De Waulf dkk
Rajnish Jain dkk
Byron Keating dkk
Bo Edvardsson and BengtOve

Gustavsson
53
Buyer Perceptions of the Role of Relationship Importance and

Relationship Quality in Determining the Likelihood of Continuing
Interaction between Buyers and Suppliers
54
Choice Models and Customer Relationship Management
55
Customer Satisfaction Should not be the Only Goal
56
Customer Orientation of Service Employees : Its Impact on Customer

Satisfaction, Commitment and Retention
Thorsten Henning-Thurau
57
Desperately Seeking Self-Determination : Key to the New Enterprise

Logic of Customer Relationships
Dr. Yogesh Malhotra
58
A Three-Component Model of Customer Commitment to Service

Providers
Harvir S. Bansal dkk
59
Consumer Loyalty to Service Providers : An Integrated Conceptual Model
Gary J. Salegna dkk
60
Dimensions of Service Quality in Developed and Developing Economies : Naresh K. Malhotra and Francis M.
Multi-Country Cross-Cultural Comparisons
Ulgado
61
Exploring Loyal Qualities Assessing Survey-Based Loyalty Measures
62
Impediments to Improvements in Service Quality in Luxury Hotels
63
Implementing A Customer Relationship Management Programme In An

Emerging Market
64
Measuring Service Quality in b2b Services : An Evaluation of the

Servqual Scale vis--vis the Indserv Scale
65
A Multiple-Item Scale for Measuring Customer Loyalty Development
66
Service Quality, Relationship Satisfaction, Trust, Commitment and

Business to business Loyalty
67
The Impact of Servicescape on Quality Perception
68
Transformational Innovation
Stephen Denning
69
Why Do Customer Relationship Management Applications Affect

Customer Satisfaction ?
Sunil Mithas dkk
Amy L. Parsons, King's College

Track Co-Chairs dkk
Rebekah Bennett & Sharyn
Rundle-Thiele
Sharyn Rundle-Thiele
Rayka Presbury dkk
Adele Berndt, Frikkie Herbst and
Lindie Roux
Spiros Gounaris
Rosalind McMullan
Ruben Chumpitaz C. and Nicholas
G. P.
Anja Reimer & Richard Kuehn
70
Customer Satisfaction in the Restaurant Industry : an Examination of the Syed Saad Andaleeb and Carolyn
Transaction-Specific Model
Conway
71
An Empirical Analysis of the Components of Retailer Customer Loyalty

Program
72
Tourism Destination Image, Satisfaction and Loyalty : A study in IxtapaZihuatanejo, Mexico
73
Does Relationship Marketing Improve Customer Relationship Satisfaction

and Loyalty?
74
Effect of Gender on Customer Loyalty : a Relationship Marketing

Approach
75
From Satisfaction to Delight : A Model for the Hotel Industry
76
Impacts of Situational Factors on Buying Decisions in Shopping Malls
Guijun Zhuang, Alex S.L. Tsang

dkk
77
Increasing Customers' Loyalty in a Skiing Resort : The Contribution of

Place Attachment and Service Quality
K. Alexandris dkk
78
The Role of Loyalty Programs in Behavioral and Affective Loyalty
79
Loyalty Trends 2006 : Three Evolutionary Trends to Transform Your

Loyalty Strategy
80
Measuring Involvement with the Service : A Further Investigation of

Scale Validity and Dimensionality
81
Physical Environment and Service Experience : An Appropriantion-Based

Model
82
83
Managing Voice to Voice Encounters : Reducing the Agony of Being Put

on Hold
Re-Thinking the Conceptualization of Customer Value and Service
Quality within the Service-Profit Chain
84
The Royalty of Loyalty : CRM, Quality and Retention
85
Customer Satisfaction, Loyalty and Commitment in Service

Organizations : Some Evidence from Greece
86
Service Personalization and Loyalty
Myron Gable, Susan S. F. and

Martin T. Topol
Lucio Hernande-Lobato dkk
Andreas Leverin and Veronica
Liljander
Nelson Oly Ndubisi
Edwin N. Torres and Sheryl Kline
Blanca Garcia Gomez dkk

Rick Ferguson and Kelly Hlavinka
Carol C Bienstock and Maria
Royne Stafford
Gael Bonnin
Anita Whiting and Naveen
Donthu
Rhett H. Walker dkk
Mosad Zineldin
Zoe S. Dimitriades
Dwayne Ball, Pedro S. Coelho and
Manuel F. V.
87
Switching Barriers in Business to Business Services : A Qualitative Study
Venkata Yanamandram and

Lesley White
88
Towards a Holistic Perspective of Customer Relationship Management

(CRM) Implementation : A Case Study of the Housing and Development
Board, Singapore
Thompson S.H Teo, Paul

Devadoss and Shan L. Pan
89
90
The Impact of Customers Relationship Management

The Influence of Loyalty Programme Membership on Customer Purchase
Behaviour
Satoshi Ueno
Lars Meyer-Waarden
91
Understanding the Quality of Relationships in Consumer Services : A

Study in A Retail Environment
92
An Exploration of Relational Customers Response to Service Failure
93
Customer Loyalty : An Empirical Study
Rosalind McMullan and Audrey

Gilmore
94
Commitment to a Friend, a Service Provider, or a Service Company are

They Distinctions Worth Making ?
Tim Jones, Shirley F. Taylor and

Harvir S. Bansal
95
Building Customers Affective Commitment Towards Retail Banks : The

Role of CRM in Each 'Moment of Truth'
Kalyani Menon and Aidan

O'Connor
96
The Influence of Culture on Perceptions of Service Employee Behavior
Mikyoung Kong and Giri

Jogaratnam
97
Customer Based Brand Equity : Evidence From the Hotel Industry
98
Customer Orientation, Relationship Quality and Relational Benefits to

the Firm
99
Customers' Psychological Needs in Different Service Indusries
100 Consumer Reactance Against Loyalty Program

101 Demographic Correlates of Loyalty in a Service Context
102 Do Chinese Cultural Values Affect Customer Satisfaction/loyalty?
103
An Exploratory Study of Employee Turnover Indicators as Predictors of

Customer Satisfaction
104 Do Hoteliers Need to Manage Image to Retain Loyal Customers?
Amy Wong and Amrik S. Sohal

Natalie Hedrick dkk
Ruchan Kayaman and Huseyin

Arasli
Gerrard Macintosh
Beth G. Chung-Herrera
Mark Wendlandst and Ulf
Schrader
Paul G. Patterson
Rui Jin Hoare and Ken Butcher
Robert F. Hurley and Hooman
Estelami
Jay Kandampully and Hsin-Hui Hu
105
An Integrated Model of Price, Satisfaction and Loyalty : an Empirical

Analysis in the Service Sector
106 Reconceptualising the Strategic Role of Loyalty Schemes

107 Maintaining Customer Relationships in High Credence Services
David Martin-Consuegra, Arturo

M. and Agueda E.
Jennifer Rowley
Andreas B. Eisingerich and Simon
J. Bell
108
Mobile Customer Relationship Management : an Exploratory Analysis of

Italian Applications
Marta Valsecchi, Filippo M. Renga

and Andrea R.
109
Perception and attribution of employees effort and abilities The impact

on customer encounter satisfaction
Nina Specht, Sina Fichtel and

Anton Meyer
110
Relationship orientation or service quality? : What is the trigger of

performance in financial and insurance services?
111
Service quality, relationship satisfaction, trust, commitment and

business-to-business loyalty
112
The mediating effect of organizational reputation on customer loyalty

and service recommendation in the banking industry
Carmen Camarero
Ruben C. Caceres and Nicholas G.
Paparoidamis
Nick Bontis and Lorne D. Booker
113 Waiting time influence on the satisfaction-loyalty relationship in services
Frederic Bielen and Nathalie

Demoulin
114 Zone-of-tolerance moderates the service quality-outcome relationship
Kenneth B. Yap and Fillian C.

Sweeney
115
A review of empirical investigations comparing quality initiatives in

manufacturing and service organizations
116 Alternative measures of service quality: a review

117
An empirical study of relationship quality in a service setting : a Chinese

case
118
An exploratory study into deviant behaviour in the service encounter :

How and why front-line employees engage in deviant behaviour
119
Antecedents and consequences of relationship quality in athletic

services
120
An Extended Model of the Antecedents ad Consequences of Consumer

Satisfaction for Hospitality Services
121
Antecedents and Effects of Emotional Satisfaction on EmployeePerceived Service Quality
Asa Ronnback and Lars Witell

Riadh Ladhari
Zhen X. Chen, Yizheng Shi and
Da-Hai Dong
Victoria Browning
Pinelopi Athanasopoulou
Yuksel Ekinci, Philip L. Dawes and
Graham R. M
Terje Slatten
122 A Holistic Methodology for Modeling Consumer Response to Innovation

123
Customer-Employee Relationship : The Role of Self-Employee

Congruence
124
Customer satisfaction and loyalty in the eyes of new and repeat

customers : Evidence from the transport sector
Determinants of Customer-Perceived Service Quality in Fast-Food

125 Restaurant and Their Relationship to Customer Satisfaction and
Behavioral Intentions
126
METHODOLOGY AND THEORY : Development of a framework for

industrial service innovation management and coordination
127 Do consumers discern innovations in service elements?

128
Humancentredness in customer relationship management

implementation research : Towards a holistic perspective
129
Impulse Buying : the Role of Affect, Social Influence, and Subjective

Wellbeing
130 Innovation of Product-Related Services

131
Internet use, customer Relationships and Loyalty in the Vietnamese

Travel Industry
132 Linking Customer Loyalty to Growth

133 Logistics Service Quality : a New Way to Loyalty
Richard P. Bagozzi
Ahmad Jamal and Adegboyega
Adelowore
Angelos Pantouvakis and
Konstantinos L.
Hong Qin and Victor R. Prybutok
Sukhvir S. Panesar and Tore
Markeset
Mohammadali Z. and Audhesh
Paswan
CarlErik Wikstrm and
Hannakaisa Isomki
David H. Silvera, Anne M lavack
and Fredric Kropp
Heiko Gebauer, Regine Krempl
dkk
Hoang Thi P. Thao and Fredric W.
Swiercek
Timothy L. Keiningham, Lerzan
Aksoy dkk
Irene Gil S, David S. Frances dkk
134
Managing Human Resources for Service Excellence and Cost

Effectiveness at Singapore Airlines
135
New Trends in Innovation and Customer Relationship Management : a

Challenge for Market Researchers
136
Retaining Customers Through Relationship Quality : A Services business

Marketing case
Genevieve G. M, Jikyeong K. and

John A. Murphy
137
Service Quality in Maritime Transport : Conceptual Model and Empirical

Evidence
Vinh V. Thai
138 Servicescape and Loyalty Intentions : an Empirical Investigation
Jochen Wirtz, Loizos Heracleous

and Nitin P.
Stan Maklan, Simon Knox and
Lynette Ryals
Lloyd C. Harris and Chris Ezeh
139 Servicescape Matters - or Does it ? The Special Case of Betting Shops
Antje Cockrill, Mark Goode and

Daniel Emberson
140
Testing the Role of Service Quality on the Development of Brand

Associations and Brand Loyalty
K. Alexandris, S. Douka dkk
141
The Human Element in Airline Service Quality : Contact Personnel and

the Customer
142
The Natural of the Service Quality and Satisfaction Relationship :

Empirical Evidence for the Existence of Satisfiers and Dissatisfiers
Birgit Leisen Pollack
Understanding the Role of Consumer Motivation and Salesperson

143 Behavior in Inducing Positive Cognitive and Emotional Responses During
A Sales Encounter
Lynnea Mallalieu and Kent

Nakamoto
An Examination of the Relationship between Service Quality

144 Dimensions, overall Internet banking serice quality and customer
satisfaction
145 A Critical Review on Innovation Facilities Management Service Delivery
146
Emotional Empathy and Front Line Employees : does it make sense to

care about the customer ?
147
Bridge Over Troubled Water or Long and Winding Road ? : Gap-5 in

airline service quality performance measures
148 Theoretical Lenses and Domain Definitions in Innovation Research

149
Joy and Disappointment in the hotel experience : managing relationship

segments
150 Loyalty, Perceived Value and Relationship Quality in Healthcare Services

151
Measuring and Applying the PAKSERV Service quality Construct :

Evidence from a South African culural context
152 Re-Examining Traditional Service Quality in an e-banking era
Sunil Babbar, Xenophon Koufteros
Michel Rod, Nicholas J. Ashill dkk

Mohd Nazali Mohd Noor and
Michael Pitt
Philip E. Varca
Vinh S. Chau and Yu-Ying Kao
Nukhet H., Cornelia D. and Roger
J. Calantone
Michael D. Johson, Line L. Olsen
and Tor Wallin A.
Miguel A. Moliner
Stephen Graham Saunders
David H. Wong, Hexhmi Rexha
and Ian Phau
153
Signaling Intrinsic Service Quality and Value Via Accreditation and

Certification
Rhett H. Walker and Lester W.

Johnson
154
Understanding Partnerships for Protected Area Tourism : Learning from

the Literature
Jennifer Laing, Aggie Wegner,

Susan Moore dkk
155 A Casual Model of Strategic Alignment and Firm Performance
Masa'deh, Ra'ed, Kuk, George
156
A Conceptual Model of Service Quality and Its Implications for Future

Research
157 A Dual Core Model of Organizaional Innovation

158 A Generic Model Competitive Dynamics
159 A New Approach to Evaluate the Market Share of Service Industries
160
An Empirical Investigation of the Effect of Market Orientation and

Entrepreneurship Orientation Alignment on Product Innovation
161
Antecedents and Consequences of Relationship quality in the Bed and

Breakfast Industry of Fu-Hsing Village, Taiwan
162
The Antecedents and Consequences of Relationship Quality According to

Stages of the Relationship between Exporters and Importers
163 Biostatistics : A Foundation for Analysis in the Health Sciences

164 Business Risk Management Handbook : A Sustainable Approach
165 Business Travel and Tourism
A. Parasuruman, Valarie A.
Zeithami and Leonard L. Berry
Richard L. Daft
Terence A. Oliva, Diana L. Day
and Ian C. MacMilan
Wu, S.-M. Hsu, T.-W. Tien
Kwaku Atuahene-Gima and
Anthony Ko
Shan-Shan cheng, B.B.A
Tulin Ural
Wayne W. Daniel
Linda Spedding and Adam Rose
John Swarbrooke and Susan
Horner
166
Community Participation in Local Health And Sustainable Development :

Approaches and Techniques
167
Comparative Evaluation and the Relationship between Quality,

Satisfaction, and Repurchase Loyalty
Svein Ottar Olsen
168
Competition for Competence and Inter Partner Learning within

International Strategic Alliances
Gary Hamel
169 Conferences and Conventions : A Global Industry

Confessions of an Event Planner : Case Stues from the Real World of
170 Events--How to Handle the Unexpected and How to be a Maser of
Discretion
European Sustainable
Development and Health
Tony Rogers
Judy Allen
171 Determinants of Service Behaviour Among Customer Contact Personnel
Kerry Daniel
Controlling Service Work : An ambiguous accomplishment between

employees, management and customers
Allanah Johnston and Jorgen

Sandberg
172
173
Cooperative Customer Relationship Management (CRM) in Alpine Tourist

Destinations
174
Cooperative Networks and Competitive Dynamics : A Structural

Embeddedness Perspective
175
Customers as Good Soldiers : Examining Citizenship Behaviours in

Internet Service Deliveries
Michael Fux, Daniel Mathieu and

Thomas Myrach
Devi R. Gnyawali and
Ravindranath Madhavan
Markus Groth
176 Customer Employee Rapport in Service Relationships
Dwayne D. Gremler and Kevin P.

Gwinner
177 Customer Value Analysis in a Heterogeneous Market
Wayne S. Desarbo, Kamel Jedidi

and Indrajit Sinha
178
Drivers of Service Satisfaction : Linking Customer Satisfaction to the

Service Concept and Customer Characteristics
179 Architecture and Tourism : Perception, Performance and Place

180 Asbestos Disaster : Lessons from Japan's Experience
181
Capacity Building in Developing Countries : Human and Environmental

Dimensions
182 Capacity Development in Practice

183 Celtic Geographies : Old Culture, new time
184 China's Outbound Tourism
185 Countryside Recreation Site Management : A Marketing Approach
186 Designing Greenways : Sustainable Landscapes for Nature and People
187
Disappearing Destinations : Climate Change and Future Challenges for

Coastal tourism
Environment and Children : Passive Lessons from the Everyday

Environment
189 Essentials of Capacity Management
190 Land Use and Society : Geography, Law and Public Policy
188
Shannon Anderson, Lisa Klein

Pearo and Sally K. Widener
D. Medina Lasansky and Brian
McLaren
Kenichi Miyamoto, Kenji Morinaga
and Hiroyuki Mori
Valentine Udoh James
Jan Ubels, Naa-Aku AcquayeBaddoo and Alan Fowler
David C. Harvey, Rhys Jones dkk
Wolfgang Georg Arlt
Ian Keirle
Paul Cawood Hellmund & Daniel
Somers Smith
Andrew Jones and Michael Phillips
Christopher Day and Anita
Midbjer
Reginald Tomas Yu-Lee
Rutherford H. Platt
191 Landscape Amenities : Economic Assessment of Agricultural Landscapes
Isabel Vanslembrouck and Guido

Van Huylenbroeck
192 Landscapes Ecology : A Top Down Approach
Jim Sanderson and Larry D. Harris
193
Learning to Be Capitalists : Entrepreneurs in Vietnam's Transition

Economy
194 Living in the Environment Concepts, Connection and Solutions

195 Long Term Ecological Research Between Theory and Application
196 Managing Visitor Attractions
197 Memory Culture and the Contemporary City Building Sites
New Instruments in Spatial Planning : An International Perspective on
non-financial compensation
199 Parks and Carrying Capacity : Commons Without Tragedy
200 Walt Disney World & Orlando Spend Less see more
People, Places and Landscapes : Social Change in High Amenity Rural
201
Areas
198
202
Perspectives in Urban Ecology : Studies of ecosystems and interactions

between humans and nature in the metropolis of Berlin
203 Phenology : An Integrative Environmental Science

Quality of Life Community Indicators for Parks, Recreation and Tourism
204
Management
205 Recreation Handbook for Camp, Conference and Community
206 Research Methods in Geography
207 Residential Landscape Sustainability : A Checklist Tol
208 The Disneyization of Society
The Geography of Nowhere : The Rise and Decline of America's Man 209
Made Landscape
210
The Geography of Tourism and Recreation : Environment, place and

space
Annette Miae Kim

G. Tyler Miller, JR and Scott E.
Spoolman
Felix Muller, Cornelia Baessler
dkk
Alan Fyall, Brian Garrod dkk
Uta Staiger, Henriette Steiner
and Andrew Webber
Leonie Janssen J., Marjolein S. and
Menno Van der Veen
Robert E. Manning
Jason Cochran
Richard S. Krannich, A. E. Luloff
and Donald R. Field
Wilfried Endlicher et al
Mark D. Schwartz
Megha Budruk and Rhonda
Philips
Roger E. Barrows
Basil Gomez and John Paul Jones
III
Carl Smith, Andy Clayden & Nigel
Dunnett
Alan Bryman
James Howard Kunstler
C. Michael Hall and Stephen J.
Page
211
The Global Grapevine : Why Rumors of Terrorism, Immigration, and

Trade Matter
212 The Importance of Being Lazy : In Praise of Play, Leisure and Vacations
213 The Labour of Leisure
214 The Samaritan's Dilemma : The Political Economy of Development Aid
215 The Tourist as a Metaphor of the Social World
Gary Alan Fine & Bill Ellis

Al Gini
Chris Rojek
Clark C. Gibson, Krister
Andersson, dkk
Graham M.S. Dann
216 The Unofficial Guide : The Color Companion to Walt Disney World
Bob Sehlinger & Len Testa
217 The Unofficial Guide : Walt Disney World 2011

218 Theme Park
Bob Sehlinger & Len Testa

Scott A. Lukas
219 Tourism Geography : A New Synthesis

220 Tourist Destination Governance : Practice, Theory and Issues
Venice The Tourist Maze : A Culture Critique of the World's Most
221
Touristed City
222 Visitor Manaement : Case Studies from World Heritage Sites
223
Wildlife and Recreationists : Coexistence Through Management and

Research
224 Worldwide Destinations : The Geography of Travel and Tourism
Stephen Williams
Eric Laws, Harold Richins dkk
Robert C. Davis & Garry R. Marvin
Myra Shackley
Richard L. Knight and Kevin J.
Gutzwiller
Brian Boniface & Chris Cooper
Tourism and Cultural Change : Youth Tourism to Israel Educational

Experiences of the Diaspora
Erik H. Cohen, Einat Bar-On

Cohen and Allison Ofanansky
Managing Customer Behaviour dynamics in the multi-channel e226 business environment : Enhancing customer relationship capital in the
global hotel industry
Panos Louvieris, John Driver and

Jan Powell Perry
225
227 Enterprise Risk Management from Incentives to Controls

228 Cultural obstacles in growing entrepreneurship : A study in Singapore
229
Relationship between Entrepreneurs' Psychological Capital and Their

Authentic Leadership
James Lam
Kim Cheng Patrick Low
Susan M. Jensen & Fred Luthans
The context of entrepreneurship in Hong Kong : An investigation through

230 the patterns of entrepreneurial competencies in contrasting industrial
environments
Thomas W.Y. Man and Theresa

Lau
231
Entrepreneurship & Small Business Management in the Hospitality

Industry
Darren Lee-Ross & Conrad

Lashley
232
The Dilemma of Growth : Undersanding Venture Size Choices of Women

Entreprenurs
Michael H. Morris, Nola N.

Miyasaki dkk
233
From Intrapreneurship to entreprenurship : Is technical expertise

sufficient?- A case study
234 Evaluating Relationship Quality in a Business to Business Context

235 Events Design and Experience
John. E. Woodilla
Sean De Burca, Brian Fynes and
Evelyn Roche
Graham Berridge
Event Photography Handbook : How to make money photographing

award ceremonies, corporate functions and other special occasions
William B. Folsom and James P.

Goodridge
Event Planning : The ultimate guide to successful meetings, corporate

237 events fund raising galas, conferences, conventions, incentive and other
events
Judy Allen
236
238 Event Studies : Theory, research and policy for planned events
Evolving sustainably : A longitudinal study of corporate sustainable
239
development
240
Factors affecting choice of a travel agency for domestic & urban tourism
as perceived by shanghai residents in China
241 Forward-Looking Focus : Can Firms have adaptive Foresight?

242 Global Tourism
Donald Getz
Pratima Bansal
Vincent C.S. Heung & Phoenix
Zhu
Valarie A. Zeithaml, Ruth N.
Bolton dkk
William F. Theobald
243 Consumer Psychology of Tourism, Hospitality and Leisure Vol. 2
J.A. Mazanec, G.I. Crouch dkk
244 Employment Relations in the Hospitality and Tourism Industries
Rosemary E. Lucas
245 Food Safety in the Hospitality Industry

246
Food Supply Chain Management : Issues for the Hospitality and retail
selector
Tim Knowles
Jane F. Eastham, Liz Sharples &
Stephen D. Ball
247 Global Alliances in Tourism and Hospitality Management

248 Handbook of hospitality human resources management
249 Handbook of hospitality marketing management
Hospitality Employee management and supervision concepts and
250
practical applications
251 Hospitality Financial Accounting
252 Hospitality Law Managing Legal Issues in the Hospitality Industry
253
254
255
256
257
Hospitality
Hospitality
Hospitality
Hospitality
Hospitality
Management Accounting
Marketing Management
Marketing An Intoduction
Retail Management A Unit Manager's Guide
Strategic Management Concepts and Cases
258 Hospitality A Social Lens

259 Hospitality Financial Management
260 Human Resource Managemnt for the Hospitality and tourism industries
261
Human Resource Management in the Hospitality Industry : A

Introductory Guide
262 Human Resources Management in the Hospitality Industry

263 In Search of Hospitality
264 International hospitality management concepts and cases
265 International journal of contemporary hospitality management
266
International Journal of Contemporary Hospitality management : in

corporating worldwide hospitality and tourism themes
John C. Crotts, Dimitrios Bubalis

and Roger March
Dana V. Tesone
Haemoon Oh & Abraham P.
Kerry L. Sommerville
Jerry J. Weygandt, Donald E. Kieso
dkk
Stephen Barth
Martin G. Jagels
Robert D. Reid & David C. B.
David Bowie & Francis Buttle
Conrad Lashley
Cathy A. Enz
Conrad Lashley, Paul Lynch and
Alison Morrison
Agnes DeFranco & Thomas Lattin
Dennis Nickson
Michael J. Boella and Steven Goss
Turner
David K. Hayes & Jack D.
Ninemeier
Conrad Lashley and Alison J.
Morrison
Alan Clarke & Wei Chen
Chandana Jayawardena & Richard
Teare
Chandana Jayawardena
267 International Journal of Culture, Tourism and Hospitality Research

268 Introduction to Management in the Hospitality industry
269 Knowledge Management in Hospitality and Tourism
270
Managing Tourism and Hospitality Services Theory and Internatioanl

Applications
Conrad Lashley
Clayton W. Barrows & Tom Power
Ricarda B. B. & Sungsoo Pyo
Bruce Prideaux, Gianna Moscardo
& Eric Laws
271 Marketing Hospitality
Cathy H. C. Hsu & Tom Powers
272 Monastic Hospitality the Benedictines in England
Julie Kerr
Levent Altinay and Alexandros
Paraskevas
273 Planning research in hospitality and tourism

274 Purchasing Selection and Procurement for the Hospitality Industry 5th
Andrew Hale Feinstein and John

M. Stefanelli
275 Purchasing selection and procurement for the hospitality Industry 6th

M. Stefanelli

M. Stefanelli

M. Stefanelli
278 Supervision in the hospitality industry : Leading human resource 6th
John R. Walker and Jack E. Miller
279 Supervision in the hospitality industry : Applied Human Resources 5th
Jack E. Miller, John R. Walker and

Karen E. Drummond
280
The Caterer and Hotelkeeper Guide to Money Matters for Hospitality

Managers
Cathy Burgess
281 The Family Business in Tourism and Hospitality
Donald Getz, Jack Carlsen and

Alison Morrison
282 Timeshare Resort Operations : A Guide to Management Practice
Randall Upchurch and Conrad

Lashley
283 Handbook of Hospitality Strategic Management
Michael Olsen and Jinlin Zhao
284 Advances in Hospitality and Leisure (volume 3)

285 Brand Management for International Hotels 1st
286 Hotel Accounting - 1
Josepth S. Chen
Maria Patricia
Mary Hallock
287 Hotel Accounting - 2

288 Hotel Front Office Management 4th
289 Hotel Management and Operations 4th
290 Latest Trends in Hotel Industry 1st
291 Moving Pictures / Stopping Places : Hotels and Motels on Film
292 The Bar & Beverage Book 4th
293
The Growth Strategies of Hotel Chains : Best Business Practices by

Leading Companies
The Hotels as Setting in Early 20th-Century German and Austrian

Literature : Checking in to Tell a Story
295 Hotel Front Office Management 3rd
294
296 How to Lobby at Intergovernmental Meetings

297
Competitive advantage and strategy formulation : The key role of

dynamic capabilities
Mary Hallock
James A. Bardi
Denney G. Rutherford and
Michael J. O'Fallon
Derrick Brody
David B. Clarke, Valerie Crawford
Pfannhauser and Marcus A. Doel
Costas Katsigris and Chris
Thomas
Onofre Martorell Cunill
Bettina Matthias
James A. Bardi
Felix Dodds and Michael Strauss
Salvador Vivas Lopez
298 Human Resource Management for Events Managing the event workforce
Lynn Van der Wagen
299 India as a Global Conventions Destination Prospects & Strategies
An IIMB - ICPB Study
Evaluating Structural Equation Models with Unobservable Variables and

Measurement Error
301 Innovation in Service
300
302 Is Failure Good ?
Claes Fornell and David F. Larcker

Anne marie Knott & Hart E. Posen
303
JOURNAL : Impacts of Campus Involvement on Hospitality Student

Achievement and Satisfaction
Dean Yin & Simon A. Lei
304
JOURNAL : Cultural Diversity in Higher Education : Implications for

Hospitality Programs
Matt A. Casado & Mary I.

Dereshiwsky
305
JOURNAL : Skills and Training in the Hotel Sector : The Case of Front
Office Employment in Northern Ireland
Tom Baum and Frances Devine
306
JOURNAL : Exploring Pompeii : Discovering Hospitality Through Research

Synergy
Kevin D. O'Gorman, Ian Baxter

and Bernadette Scott
307
JOURNAL : Tourism and Hospitality SME training needs and provision : A

Sub-Regional Analysis
Helen Dewhurst, Peter Dewhurst

and Rachel Livesey
308
JOURNAL : Does Role clarity explain employee-perceived service

quality ? A Study of antecedents and consequences in call centres
309 JOURNAL : Operational Loss and New Service Design
Avinandan Mukherjee & Neeru

Malhotra
Michael Shulver
310 JOURNAL : New service development : Learning from and with customers
Jonas matthing, Bodil Sanden and

Bo Edvardsson
311 JOURNAL : Managing employee empowerment in luxury hotels in Europe
Antonis Klidas, Peter T. van den

Berg and Celeste P.M. W
JOURNAL : An empirical investigation of consumer control factors on

intention to use selected self-service technologies
Adesegun Oyedele and Penny M.

Simpson
312
313 JOURNAL :Effects of price promotions on the perceived price

314 JOURNAL : Complainer characteristics when exit is closed
Sara Campo and Maria J. Yague

Bard Tronvoll
315
JOURNAL : Exploring consumer experience of social power during service

consumption
316
JOURNAL : Relationships among Owner/Manager Personal Values,

Business Strategies and Enterprise Performance
317
JOURNAL : Female entrepreneur's personal characteristics and

motivation : a review of the Greek situation
318
JOURNAL : Why women enter into entrepreneurship : an Explanatory

Model
Muriel Orhan and Don Scott
319
JOURNAL : Entreprenurship in Southern Italy : Empirical Evidence of

Business Creation by Young Founders
Guido Capaldo
320
JOURNAL : An Examination of Owner's Goals in Sustaining

Entrepreneurship
321
JOURNAL : Women's Organizational Exodus to Entrepreneurship : SelfReported Motivations and Correlates with Success
322 JOURNAL : The Motivation of Women Entrepreneurs in Singapore
Kalyani Menon and Harvir S.

Bansal
Bernice Kotey and G. G. Meredith
Katerina Sarri and Anna
Trihopoulou
Donald F Kuratko, Jeffrey S.

Hornsby dkk
E. Holly Buttner and Dorothy P.
Moore
Jean Lee
323
JOURNAL : Motivation of Expansion Plans of Entrepreneurs and Small

Business Managers
324 JURNAL : Small Business Growth : Intention, Ability and Opportunity

325
JURNAL : Achieving Growth and Responsiveness : Process Management

and Market Orientation in Small Firms
326
The Relationship Between Entrepreneurial Orientation and Firm

Performance in China
327
JURNAL : The Nature of Managerial Work in Small Growth-Orientated

Business
328
JURNAL : Understanding Responsible Leadership : Role Identity and

Motivational Drivers
329
Knowledge Oriented Customer Relationship Management : An

Application Model for Hotels Management
330 Lasting Customer Loyalty : A total customer experience approach

331 An Affect Theory of Social Exchange
332 Learning from customer defections
333 Advances in Hospitality and Leisure (volume 2)
334 Linking Brand Equity to Costomer Equity
335
Linking Perceptual and Behavioral Customer Metrics to Multiperiod

Customer Profitability : A Comprehensive service-Profit Chain Application
336 Management Tasks, Responsibilities, Practices

337 Managing Visitor Attractions : New Directions
338 Market Orientation : Antecedents and Consequences
Edward A. Ward
Alison Morrison, John Breen and
Shameem Ali
Bret Golann
Irene Hau-Siu Chow
Colm O'Gorman, Sarah Bourke
and John A. Murray
Nicola M. Pless
Ali Sanayei and Mahmood
Gholami Karin
Oswald A. Mascarenhas, Ram
Kesavan and M. Bernacchi
Edward J. Lawler
Frederick F. Reichheld
Josepth S. Chen
Robert P. Leone, Vithala R. Rao
dkk
Bart Lariviere
Peter F. Drucker
Alan Fyall, Brian Garrod dkk
Bernard J. Jaworski and Ajay k.
Kohli
339 Marketing 3.0 : From Products to Customers to the Human Spirit
Philip Kotler, Hermawan K. and

Iwan Setiawan
Measuring the quality of relationships in consumer services : an

empirical study
Keith Roberts, Sajeev Vark and

Rod Brodie
340
341 Strategies in the Digital Printing Value System
Thomas Mejtoft
342 Modeling Customer Lifetime Value
Sunil Gupta dkk
343 The new customer-centred business model for the hospitality industry
Jay Kandampully
344 Niche tourism contemporary, issues, trends and cases

Perceived relationship quality and post-purchase perceived value : An
345
integrative framework
Marina Novelli
346
Powerful Exhibit Marketing : The complete guide to successful trade

shows, conferences and consumer shows
347 Practical Enterprise risk management : A business process Approach

348 Project Risk Management : Processes, Techniques and Insights 2nd
Miguel A. Moliner dkk

Barry Siskind
Gregory H. Duckert
Chris Chapman and Stephen
Ward
349 Relating Brandand Customer Perspectives on Marketing Management
Tim Abler, C. B. Bhattacharya dkk
On the Relationship between perceived service quality, service loyalty

and switching costs
351 Relationship drivers of customer commitment
A comparison of relationship marketing and Guanxi : Its implications for
352
the hospitality industry
Ko de Ruyter, Martin Watzels and

Josee Bloemer
Russell Lacey
Morgan W. Geddie, Agnes L.
deFranco and Mary F. Geddie
353
Recreation cheers : an analysis of relationship marketing as an effective

marketing technique for quick-service restaurants
Camille Robinson, Je'Anna Abbot

and Stowe Shoemaker
354
Integrative research into the financial services industry in Taiwan :

Relationship bonding tactics, relationship quality and behavioural loyalty
chiung-Ju Liang and Wen-Hung

Wang
355
Relationship Quality and the Theory of Planned behavior Models of

Behavioral intentions and Purchase Behavior
Marie Helene de Canniere dkk
356
Relationship quality, Relationship marketing and client perceptions of

the levels of service quality of charitable organisations
357
Relationship quality with a travel agency : The influence of the

Postpurchase perceived value of a tourism package
358
Relationship value and relationship quality : Broadening the nomological

network of business to business relationships
350
359 Research Themes for Tourism
Roger bennett and Anna

barkensjo
Miguel A. Moliner, Javier Sanchez
dkk
Wolfgang Ulaga and Andreas
Eggert
Peter Robinson, Sine Heitmann
and Dr Peter Dieke
360
An examination of restaurant loyalty programs : what kinds of rewards

do customers prefer?
A Review of hospitality research in the Asia Pacific Region 1989-1996 : A

thematic perspective
362 Risk Management for Meetings and Events
361
363
Return on investment in Meetings and events : Tools and Techniques to

measure the success of all types of meetings and events
364 Bottom Line Experiences : Measuring the value of Design in service

365 Understanding the Service Revolution
366 From Small Ideas to Radical Service Innovation
367 Pattern of Innovation in Service Industries
Innovation types and innovation management practices in service
368
companies
369 Importance of Industrial services and service innovations
370
Innovation and ICT in service firms : Towards a multidimensional

approach for impact assessment
371 Innovation in the U.S. Service Sector

372
The emergence of service science : Towards Systematic service

innovations to accelerate the coproduction of value
373
Evidence of systematic approaches to innovation in facilities

management
374 Market scanning for new service development

375 Creating new markets Through service Innovation
376 Perceived Environmental Uncertainty and Innovation in Small Firms
377
Organization of Knowledge and Innovation : The Case of Finnish

Business Services
378
Innovation or imitation? Benchmarking : A knowledge-management

process to innovate services
Dongsuk jang and Anna S. Mattila

Nerilee Hing
Julia Rutherford Silvers
Jack J. Phillips, M. theresa
Breining and Patricia Pulliam
Philips
Lavrans Levlie, Chris Downs and
Ben Reason
Roland T. Rust
Mark Jones, Fran Samalionis
Adegoke Oke
Marion Weissenberger-Eibl and
Daniel Jeffrey Koch
David Gago and Luis Rubalcaba
Michael P. Gallaher and Jeffrey E.
Petrusa
Katerina Frolovicheva
Paula Cardellino and Edward
Finch
Nina Veflen Olsen and James
Sallis
Leonard L. Berrry dkk
Mark S. Freel
Alja Leiponen
Silvia Massa and Stefania Testa
379
Innovation Strategy and the impact of a composite Model of Service

product development on performance
Frank M. Hull
380
Market oriented learning and customer value enhancement through

service recovery management
Khanh V. La and Jay Kandampully
381
When is Entrepreneurship Good? The effects of information asymmetry

and producer/consumer interface on innovation in service industries
382
Innovation as the core competency of a service organisation : the role of

technology, knowledge and networks
Tammy Ross Hufman

Jay Kandampully
383 Determinants of Innovation through a knowledge based theory lens
Daniel Arias Aranda and Luis M.

Molina Fernandez
Innovation in logistic services and the new business model : a

conceptual framework
Ross L. Chapman, Claudine S.

and Jay Kandampully
384
385 Process Innovation - Case Studies of Critical Success Factors

386 Service loyalty : implications for service providers
Kevin W. Bender dkk

Rajshekhar G. Javalgi and
Christopher R. Moberg
Service Loyalty : The effects of service quality and the mediating role of
customer satisfaction
Albert Caruana
388 Build to Serve : How to Drive the Botton Line with People First Practices
Dan J. Sanders
387
389
Service providers and customers : Social exchange theory and service

loyalty
390
A Conceptual Model of Service Quality and Its Implications for Future

Research
391 A Handbook for Measuring Customer Satisfaction and Service Quality

392
Service quality and customer loyalty perspectives on two levels of retail

relationships
Identification of service quality attributes for restaurant operations ; A

Hongkong Case
394 Implementing Service Quality in IP Networks
393
395 Improving Service quality in the Global Economy 2nd
Jeremy J. Sierna and Shaun

McQuitty
A. Parasuruman, Valarie A.
Zeithami and Leonard L. Berry
Farmington Hills and Cambridge
Amy Wong and Amrik Sohal
Kit-Fai Pun and Ka-Yan Ho
Vilho Raisanen
Michael E. Milakovich
396
Service Quality in Customer - Employee Relationships : An Empirical

Study in the After-Sales Services Context
397 Managing Service Operations : Design and Implementation

398 Managing Service Quality : Crossing boundaries
399 Managing Web Service Quality : Measuring Outcomes and Effectiveness
QoS Measurement and Evaluation of Telecommunications Quality of
Service
401 Real Time Systems' Quality of Service
400
402 Tourism SMEs, Service Quality and Destination Competitiveness

403 The Service concept : the missing link in service design research?
404 Service Loyalty : Its Nature, Importance and Implications
405 Advances in Services Innovations
Information Technology Governance and Service Management :
406
Frameworks and Adaptations
407
Service chain management Technology Innovation for the Service

Business
Martin G. M. Wetzels
Bill Hollins and Sadie Shinkins
Steve Tax
Khaled M. Khan
William C. Hardy
Roman G. & Wolfgang A. H.
Eleri Jones and Claire Haven-Tang
Susan M. Goldstein dkk
Dwayne D. Gremler and Stephen
W. Brown
D. Spath and K.P. Fahnrich
Aileen Cater-Steel
Christos Voudouris, Gilbert Owusu
dkk
Service Management : Operations, Strategy and Information Technology James A. Fitzsimmons and Mona J.
5th
Fitzsimmons
409 Service Modelling Principles and Applications
Vilho Raisanen
408
410 Service Orientation Winning Strategies and Best Practices

411 Trust Management for Service-Oriented Environments
Paul Allen dkk

Zaki Malik and Athman
Bouguettaya
412 Service Markets and the Economics of Social Interaction
Pieter Tordoir
413 Concise Encyclopedia of Professional Services Marketing
Kenneth E. Clow and Robert E.

Stevens
414
Marketing Information Products and Services : A Primer for Librarians

and Information Professional
415 Marketing Plans for Service Businesses A Complete Guide
Abhinandan K Jain, Ashok

Jambhekar dkk
Malcolm McDonald and Andrian
Payne
416
Marketing the Professional Services Firm : Applying the principles and

the Science of Marketing to the Professions
417 Marketing your Consulting Services A Business of Consulting Resource
Laurie Young
Geoff Bellman
418 Services Marketing Management 3rd
Peter Mudie and Angela Pirrie
419 Services Marketing and Management
Audrey Gilmore
420 The Customer Service Pocketbook

421
Sport, Recreation and Tourism Event Management : theoretical and

practical dimensions
422 Strategic Sports Event Management an International Approach

The Effect of Strategy Paradox on Firm Performance An Empirical Study
of Indonesian Banking Industry
424 Sustainable Transportation Problems and Solutions
423
425 Targeting Customers wih Statistical and Data Mining Techniques

426
Technology, service quality and customer loyalty in hotels : Australian

managerial perspectives
427
Technology Innovation and Implications for Customer Relationship

Management
428 The Antecedents and Consequences of Customer-Centric Marketing

429
The Business Meetings Sourcebook : A Practical Guide to Better

Meetings and Shared Decision Making
430 The complexity of relationship marketing for service customers

431 The Conceptual Domain of service loyalty : How many dimensions?
Phil Hailstone
Cheryl Mallen and Lorne J. Adams
Guy Masterman
Mohammad Hamsal
William R. Black
James H. Drew dkk
Shan-Chun Lee, Sunita Barker
and Jay Kandampully
Baohong Sun
Jagdish N. Sheth dkk
Eli Mina
Tony Ward and Tracey S. Dagger
Tim Jones & Shirley E Taylor
432
The Effect of Brand Class, Brand Awareness and Price on Customer value
and Behavioral Intentions
Haemoon Oh
433
The effect of organizational responses to complaints on satisfaction and

loyalty : a study of hotel guests in Northern Cyprus
Osman M. Karatepe and Erdogan

H. Ekiz
434
The Effect of Introducing Important Incremental Innovations on Market

Share and Business Survival
435
The Event Manager's Bible : The Complete Guide to Planning and

Organising a Voluntary or Public Event 3rd
436 The Event Manager's Bible : How to Plan and Deliver an Event 2nd
437
The Impact of a Customer Service intervention and Facility Design on

Firm Performance
438
The Impact of Satisfaction and Image on Loyalty : The case of Alpine ski
resorts
439 The Meeting Spectrum : The Guide for Meeting Professionals 2nd
The Paradox of Co-Operation and Competition in Strategic Alliances :
Towards a Multi-Paradigm Approach
441 Special Event Production the Process
440
442 The Relationship between Customer loyalty and Customer Satisfaction

The Relationship Between Quality and Loyalty in Multi-Channel EServices : An Empirical Investigation
444 Special Event Production the Resources
Factors Influencing the Likelihood of Customer Defection : The Role of
445
Consumer Knowledge
443
446
The Role of Social and self-conscious emotions in the regulation of

business to business relationships in salesperson customer interactions
447
The Special Events Advisor : A Business and Legal Guide for Event
Professionals
448 The Competitive Destination : A Sustainable Tourism Perspective

449 Advances in Culture, Tourism and Hospitality Research Vol. 1
450 Adventure Tourism The new Frontier
451 Advertising in Tourism and Leisure
452 An international Handbook of Tourism Education
453 Tourism and Hospitality Marketing
Catherine M. Banbury and Will

Mitchell
D G Conway
Des Conway
Joanne M. Sulek, dkk
Rita Faullant, Kurt Matzler and
Johann Fuller
Rudy R. Wright, CMP
Colin Clarke-Hill, Huaning Li and
Barry Davies
Doug Matthews
John T. Bowen and Shiang-Lih
Chen
Rui Sousa
Doug Matthews
Anthony J. Capraro dkk
Richard P. Bagozzi
David Sorin
J.R. Brent Ritchie and Geoffrey I.
Crouch
Arch G. Woodside
John Swarbrooke dkk
Nigel Morgan and Annette
Pritchard
David Airey and John Tribe
Simon Hudson
454 Architecture and Tourism Perception, Performance and Place

455
Art as Politics : Re-Crafting Identities, Toursm and Power in Tana Toraja,

Indonesia
456 Asia On Tour Exploring the Rise of Asian Tourism

457 Asian Tourism Growth and Change
Benchmarking in Tourism and Hospitality Industries : The Selection of
458
Benchmarking Partners
459
Benchmarking National Tourism Organisations and Agencies

Understanding Best Practice
460
Brand New Ireland? Tourism, Development and National Identity in the

Irish Republic
461 British Tourism : The Remarkable Story of Growth

462 Business Travel and Tourism
463 China's Outbound Tourism
464 Community Development through Tourism
465 Consumer Behaviour in Tourism 2nd
466 Consumer psychology of Tourism, Hospitality and Leisure Vol. 3
467 Contemporary, Tourism an International Approach
468 Cross-Cultural Behaviour in Tourism Concepts and Analysis
469 Cultural Resources for Tourism : Patterns, Processes and Policies
470 Destination Marketing Organisations
471 Destination Cultural Landscapes of Tourism
Developing a Dream Destination Tourism and Tourism Policy Planning in
Hawai'i
473 Developments in Tourism Research
472
D. Medina Lasansky and Brian

McLaren
Kathleen M. Adams
Tim Winter, Peggy Teo and T. C.
Chang
Janet Cochrane
Karl W. Wober
J. John Lennon dkk
Michael Clancy
Victor T.C. Middleton and the late
L.J. Lickorish
Horner
Wolfgang Georg Arlt
Sue Beeton
Horner
Geoffrey I. Crouch, Richard R.
Perdue dkk
Chris Cooper and C Michael Hall
Yvette Reisinger and Lindsay
Turner
Myriam Jansen-Verbeke and
Gerda K. Priestley
Steven Pike
Greg Ringer
James Mak
John Tribe and David Airey
474 Tourism and Cultural Change : Discourse, Communication and Tourism

475 Ecotourism and Conservation in the Americas
476 Ecotourism Policy and Planning
477 Encyclopedia of Tourism
478 Environment and Tourism
479
Evolution of the Backpacker Market and The Potential for Australian

Tourism
480 Film Induced Tourism

Food Tourism Around the World : Development, Management and
Markets
482 Forecasting Tourism Demand : Methods and Strategies
483 Gay and Lesbian Tourism : The Essential Guide for Marketing
481
484 Global Wine Tourism : Research, Management and Marketing

485 Goverments and Tourism
486 Guidelines on Biodiversity and Tourism Development

487 Heritage and Tourism in 'the global village'
488 Histories of Tourism : Representation, Identity and Conflict
489 How to Start a Tour Guiding Business
490 Human Resource Management for the hospitality and tourism industries
491 Industrial Tourism : A Conceptual and Empirical Analysis
Adam Jaworski and Annette

Pritchard
Amanda Stronza and William H.
Durham
David A. Fennell and Ross K.
Dowling
Jafar Jafari
Andrew Holden
Philip L. Pearce, Laurie Murphy
and Eric Brymer
Sue Beeton
C. Michael Hall, Liz Sharples dkk
Douglas C. Frechtling
Jeff Guaracino
Jack Carlsen and Stephen
Charters
David Jeffries
CBD Guidelines
Priscilla Boniface and Peter J.
Fowler
John K. Walton
G. eMitchell
Dennis Nickson
Elspeth Ann Frew
492
Information and Communication Technologies in Support of the Tourism

Industry
493 International Cultural Tourism Management, Implications and Cases

494 International Tourism Cultures and Behaviour 1st
495 Internet Resources for Leisure and Tourism
496 Issues in Cultural Tourism Studies
497
Journeys of Discovery in Volunteer Tourism : International Case Study

Perspectives
498 Lake Tourism : An Integrated Approach to Lacustrine Tourism Systems
Wayne R. Pease, Michelle Rowe &

Malcolm Cooper
Marianna Sigala and David Leslie
yvette Reisinger
William Theobald & H.E.
Dunsmore
Melanie K. Smith
Kevin D. Lyons and Stephen
Wearing
C. Michael Hall and Tuija
Harkonen
499 Learning the Arts of Linguistic Survival : Lnguaging, Tourism, Life
Alison Phipps
500 Marine Tourism Development, Impacts and Management
Mark Orams
501 Tourism Marketing and Management

Tourism Marketing for Cities and Towns : Using Branding and Events to
502
Attract Tourists
503 Medical Tourism in Developing Countries
504 Micro-Clusters and Networks : The Growth of Tourism
505 Nature-Based Tourism, Environment and Land Management
506
New Frontiers in Marine Tourism : Diving Experiences, Sustainability,

Management
507 New horizons in Tourism Strange Experiences and Stranger Practices

508 New Perspectives in Caribbean Tourism
509 Nordic Tourism Issues and Cases
510 Oceania A Tourism Handbook
511 OECD Tourism Trends and Policies 2010
G. P. Raju
Bonita M. Kolb
Milica Z. Bookman & Karla R.
Bookman
Ewen Michael
R. Buckley, C. Pickering and D.B.
Weaver
Brian Garrod and Stefan Gossling
Tej Vir Singh
Marcella Daye, Donna chambers
and Sherma Roberts
C. Michael Hall, Dieter K. Muller
and Jarkko Saarinen
Chris Cooper and C Michael Hall
-
512 Olympic Tourism
Mike Weed
513 Philosophical Issues in Tourism
John Tribe
514
Post-Conflict Heritage, Postcolonial Tourism : Culture, Politics and

development at Angkor
Tim Winter
515 Progress in Tourism Marketing
Metin Kozak and Luisa Andreu
516 Progressing Tourism Research
Bill Faulkner
517
Pro-poor Tourism : Who Benefits? Perspectives on Tourism and Poverty

Reduction
C. Michael Hall
Qualitative Research in Tourism Ontologies, Epistemologies and

Methodologies
519 Quality Tourism Experiences
Jenny Phillimore and Lisa

Goodson
Gayle J. and Norma P. N.
520 Queering Tourism Paradoxical Performances at Gay Prideparades
Lynda Johnston
518
Restoring tourism Destinations in Crisis : A Strategic Marketing

Approach
522 Rethinking Tourism and Ecotravel 2nd
521
David Beirman
Deborah McLaren
523 Royal Tourism : Excursions Around Monarchy
Philip Long and Nicola J. Palmer
524 Rural Tourism and Sustainable Business
Derek Hall, Irene Kirkpatrick and

Morag Mitchell
525 Rural Tourism Development Localism and Cultural Change
E. Wanda George, Heather Mair

and Donald G. Reid
526 Sex Tourism in Africa : Kenya's Booming Industry

527 Sport Tourism Destinations Issues, Opportunities and Analysis
528 Sport Tourism Interrelationships, Impacts and Issues
529 Sports Tourism Participants, Policy and Providers
530 Strategic Management for Tourism Communities
531 Strategic Management for Travel and Tourism
532 Strategic Management in Tourism
Wanjohi Kibicho
James Higham
Brent W. Ritche and Daryl Adair
Mike Weed and Chris Bull
Peter E. Murphy and Ann E.
Murphy
Nigel Evans, David Campbell and
George S.
Luiz Moutinho
533 Sustainable Tourism : A Marketing Perspective

534 Sustainable Tourism : Theory and Practice
Taking Tourism to the Limits : Issues, Concepts and Managerial
535
Perspectives
536 Tea and Tourism : Tourists, Traditions and Transformations
537 The Critical Turn in Tourism Studies Innovative Research Methodologies
538 The Economics of Tourism and Sustainable Development
539 The Economics of Tourism Destinations
540 The Economics of Tourism
541 The Ethics of Tourism Development
542 The Impact of Culture on Tourism
543 The Management of Tourism
544 The Sociology of Tourism European Origins and Developments
Victor T.C. Middleton & Rebecca

Hawkins
David Weaver
Chris Ryan, Stephen J. Page and
Michelle Aicken
Lee Jolliffe
Irena Ateljevic A. P. and Nigel
Morgan
Alessandro Lanza, Anil
Markandya, Francesco P.
Norbert Vanhove
M. Thea Sinclair and Mike Stabler
Mick Smith and Rosaleen Duffy
OECD
Lesley Pender and Richard
Sharpley
Graham M.S. Dann and Giuli
Liebman Parrinello
545 The Study of Tourism Anthropological and Sociological Beginnings
Dennison Nash
546 The Tourism Area Life Cycle, Vol. 1 Applications and Modifications
Richard W. Butler
547 Tourism : An Introduction

548 Tourism and Gastronomy
549 Tourism and Generation Y
550
Tourism and Global Environmental Change : Ecological, Social, Economic

and Political Interrelationships
551 Tourism and Innovation

552 Tourism and Mobilities Local-Global Connections
Adrian Franklin
Pierre Benckendorff, Gianna
Moscardo and Donna P.
Stefan Gossling and C. Michael
Hall
C. Michael Hall and Allan M.
Williams
Peter M. Burn and Marina Novelli
553 Tourism and Politics Globa Frameworks and Local Realities
554 Tourism and Social Identities Global Frameworks and Local Realities
555 Tourism and Sustainability New Tourism in the Third World

556 Tourism and Sustainable Community Development
557 Tourism and the Less Developed World : Issues and Case Studies
Martin M. and Ian Munt

Greg Richards and Derek Hall
David Harrison
558 Tourism and the lodging sector
Dallen J. Timothy and Victor B.

Teye
559 Tourism and Welfare Ethics, Responsibility and Sustained Well-Being
Derek Hall and Frances Brown
560 Tourism at the Grassroots : Villagers and Visitors in the Asia-Pacific

561 Tourism Business Frontiers Consumers Products and Industry
562 Tourism Development and the Environment : Beyond Sustainability?
563 Contemporary Issues in Tourism Development
John Connell and Barbara

Rugendyke
Dimitrios Buhalls and Carlos
Costa
Richard Sharpley
Doublas G. Pearce and Richard W.
butler
564 Tourism Development Growth, Myths and inequalities
Peter Burns and Marina Novelli
565 Tourism Employment Analysis and Planning
Michael Riley, Adele Ladkin and

Edith Szivas
566 Tourism Ethics
David A. Fennell
567 Tourism Geography
Stephen Williams
568 Tourism Impacts, Planning and Management

569 Tourism in China Destination, Cultures and Communities
570 Tourism in Destination Communities
Peter Mason
Chris Ryan and Gu Huimin
S. Singh, D.J. Timothy and R. K.
Dowling
571 Tourism in Peripheries Perspectives from the Far North and South
572 Tourism in the Age of Globalisation
573 Tourism in the Middle East Continuity, Change and Transformation
574
Tourism in the New Europe The Challenges and Opportunities of EU

Enlargement
575 Tourism in the New Europe Perspectives on SME Policies and Practices
576
Tourism in the New South Africa Social Responsibility and the Tourist
Experience
577 Tourism in Turbulent Times Towards Safe Experiences for Visitors

578
Tourism Informatics Visual Travel Recommender Systems, Social

Communities and User Interface Design
579 Tourism Local Systems and Networking

580 Tourism Management Analysis, Behaviour and Strategy
581 Tourism Management Dynamics Trends, Management and Tools
582 Tourism Management in the -21th Century583 Tourism Management Towards the New Millennium
584 Tourism Management Managing for Change 2nd
585 Tourism Management : New Research
586 Tourism Policy and Planning Yesterday, Today and Tomorrow
587 Tourism Public Policy, and the Strategic Management of Failure
588 Tourism Research Methods Integrating Theory with Practice
589 Tourism Studies and the Social Sciences
Dieter K. Muller and Bruno

Jansson
Salah Wahab and Chris Cooper
Rami Farouk Daher
Derek Hall, Melanie Smith and
Barbara Marciszewska
Rhodri Thomas and Marcjanna
Augustyn
Garth Allen and Frank Brennan
Jeff Wilks, Donna Pendergast and
Peter Leggat
Nalin Sharda
Luciana Lazzeretti and Clara S.
Petrillo
A. Woodside and D. Martin
Dimitrios Buhalls and Carlos
Costa
Peter R. Chang
Chris Ryan and Stephen Page
Stephen J. Page
Terry V. Liu
David L. Edgell, Maria DelMastro
Allen dkk
William Revill Kerr
Brent W. Ritchie, Peter B. dkk
Andrew Holden
590 Tourism, Creativity and Development
Greg Richards and Julie Wilson
591
Tourism, Culture and Development : Hopes, Dreams and Realities in East

Indonesia
592
Tourism, Globalisation and Cultural Change An Island Community

Perspective
Donald V. L. Macleod
593 Tourism, Globalisation and Development Responsible Tourism Planning
Donald G. Reid
594 Tourism How Effective Management Makes the Difference
Roger Doswell
595
Tourism, Mobility and Second Homes Between Elite Landscape and

Common Ground
596 Tourism Politics and Public Sector Management

597 Tourism, Power and Space
598 Tourism, Recreation and Climate Change
599
Tourism, Recreation and Sustainability 2nd Linking Culture and the

Environment
600 Tourism, Security & Safety from Theory to Practice
Stroma Cole
C. Michael Hall and Dieter K.

Muller
James Elliott
Andrew Church and Tim Coles
C. Michael Hall and James
Higham
Stephen F. McCool and R. Neil
Moisey
Yoel Mansfeld and Abraha Pizam
601 Tourist Cultures Identity, Place and the Traveller
Stephen Wearing, Deborah S. and

Tamara Young
602 Tourist Mobility and Advanced Tracking Technologies
Noam Shoval and Michal Isaacson
Travel and Tourism Public Relations An Introductory Guide for Hospitality

Managers
604 Travel and Tourism
603
605 Understanding Tourism
Dennis Deuschl
Richard Sharpley
S Medlik
606 Wildlife Tourism
David Newsome, Ross K. Dowling

and Susan A. Moore
607 Wine Tourism Around the World Development Management and Markets
C. Michael Hall, Liz Sharples dkk
608 Wine, Food and Tourism Marketing
C. Michael Hall
609 Youth Tourism to Israel Educational Experiences of the Diaspora
Erik H. Cohen
610 An Investigation of tourists' Destination Loyalty and Preferences
Joseph S. Chen and Dogan

Gursoy
611 Trends and Issues in Global Tourism 2011

612 Corporate Event Project Management
613
Event Marketing : How to Successfully Promote Events, Festivals,

Conventions and Expositions
614 Events Sponsorship

615 Global Meetings and Exhibitions
616 Professional Event Coordination
617 Special Events : The Roots and Wings of Celebration 5th
618 Special Events : Event Leadership for A New World 4th
Roland Conrady & Martin Buck

William O'Toole & Phyllis
Mikolaitis
Leonard H. Hoyle
Bruce E. Skinner and Vladimir
Rukavina
Carol Krugman and Rudy R.
Wright
Julia Rutherford Silvers
Joe Goldblatt
Joe Goldblatt
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