Leslie A.

Miller
Home Address: 1715 S. Hayford Rd #S206, Spokane, WA 99224
913.710.9932 lesliemiller86@gmail.com

OBJECTIVE
I am a young, highly motivated professional looking to obtain a position in a vibrant company. I possess strong organizational skills,
an extroverted personality and a strong drive and work ethic.

EXPERIENCE
Michigan Shores Club, Wilmette, Illinois
Director of Catering & Events, June 2015 to October 2016
Coordinated all private member events and social club events.
Prepared organized and detailed contracts and BEOs for all private events, ensuring customer satisfaction and successful event
execution by staff members.
Negotiated event pricing that is acceptable to party hosts while ensuring that the Club receives maximum sales revenue and
profitability.
Established a solid track record in building long term relationships with members, event hosts and vendors.
Promoted the catering venues to the Clubs membership and non-members by updating and consolidating catering information
into segmented booklets for better ease of planning and information gathering.
Maintained a log of inquiries for large events and regularly follow-up to pursue potential bookings.
Prepared event cost summaries to determine event financial success.
Hallbrook Country Club, Leawood, Kansas
Clubhouse Manager, May 2014 to June 2015
Directed the member dining and banquet operation for an exclusive private country club with $2,000,000 in annual food &
beverage sales.
Built rapport with members and families to ensure member requests and concerns were handled in a quick and proper manner.
Effectively led food & beverage team for successful member events and quality experiences.
Worked with managers on continuous training to ensure superior member service.
Coordinated with the executive chef to create a team environment between front and back of house.
Financial management: prepared annual budget, forecasted monthly revenue and costs; managed operating expenses and
payroll to meet budget and forecast.
Director of Catering, July 2010 to May 2014
Created and facilitated all special events, off premise catering, banquets, and club outings.
Produced client contracts and BEOs through Caterease Software, ensuring event hosts received all outlined requests.
Ran weekly and daily meetings with Food and Beverage Staff to ensure the preparation of the team for the day and week to
ensure the smooth execution of all upcoming events.
Created and distributed monthly marketing email blast to members.
Generated detailed monthly forecast with upcoming special events for executive chef and food/ beverage director.
Banquet Manager, July 2009 to July 2010
Set up and coordinated banquet events.
Scheduled banquet staff and ensured the banquet payroll did not exceed the budget.
Kansas City Country Club, Mission Hills, Kansas
Assistant Dining Room Manager, July 2008 to July 2009
Managed all dining rooms, events and service employees, ensuring membership and guest satisfaction.
Coordinated employee scheduling and performance reviews.
Interviewed job applicants and trained new employees.
Residence Inn by Marriott, Kansas City, Missouri
Management/Sales Intern, May 2007 to August 2008
Participated in sales team conference calls and sales calls around the Kansas City area.
Shadowed department heads and general manager during their daily operations.
Performed front desk operations.

AFFILIATIONS & CERTIFICATIONS

CMAA (COMPLETED BMI CERTIFICATION LEVEL 3; EDUCATION CHAIR FOR MID-AMERICA CHAPTER 2015); TIPS CERTIFIED

EDUCATION
University of Kansas, Lawrence, Kansas
Bachelor of Science in Business Management, May 2008
Concentration in Human Resources