Retail/Customer Service

SUMMARY OF
QUALIFICATION_______________________________________________________________
Provided excellence in customer service responding to customer inquiries in person
and by phone
Ability to communicate on various levels with superior, colleagues and clients
Working knowledge of promoting and selling services; includes marketing strategy
and tactics
Actively engaged in upselling products, goods, and services by phone and in person
Handle Cash and credit card transactions with accuracy and efficiency
Balance cash drawer at end of each shift
Customer service in a retail environment
Consistently adhered to all quality expectations to deliver world class customer
service to clients
Accountable for achieving established goals and metrics
Provided undivided attention through active listening and resolved customer
complaints
Creative, self-motivated, detail-oriented, fast learner professional with ability to
organize and prioritize
Possess strong leadership, teamwork, and multi-tasking ability, resourcefulness,
worked well under pressure and in a fast-pace environment
Computer literate: MS Word, Excel, Outlook, Internet

WORK
EXPERIENCE________________________________________________________________________
11/2010 11/2011
Family Dollar
St. Petersburg, FL
Assistant Manager
2/201205/2012
St. Petersburg, FL

Mortgage Investors Corporation

Appointment setter

05/2012 - 09/2012
St. Petersburg, FL

Traffic Log Pro

Harley Davidson Customer Service Call Center Rep

09/2012 - 02/2013
Clearwater, FL

Macys Bloomingdale
Inbound Customer service rep

02/2013 - 01/2015
Fort Bragg, NC

United States Active Duty Army

88M Transportation

04/2015 - 08/2015
Ruskin, Fl

Amazon

Warehouse Associate
EDUCATION:
of Tampa

2015/ Current -The Art Institute

2012 Staff Safe Serve Certified, FL BPR,
St
Petersburg, FL 2011 St Petersburg College,
St Petersburg, FL 2011 HS Diploma
Gibbs High
School
St Petersburg, FL