NOC Manager

Location: New York, NY

Minimum Experience: 4 Years
Education: Bachelor Degree or Higher
Certification: CCNP +

Transbeam, headquartered in New York City, is a fast growing managed services provider of carrier-grade data, voice,
cloud and professional services backed by our wholly owned next generation network. We specialize in providing
telecom services to small-to medium-sized businesses nationwide with a strong presence in the Northeast. We have
won numerous awards for our investment in forward thinking technology and have been named on the INC. 5000 list as
a fast-growing privately held company.

POSITION SUMMARY:
The Network Operations Center (NOC) Manager will be responsible for Tier 1 & 2 Network Support and Customer
Service across the enterprise. They will provide support for existing network deployments, monitoring of carrier circuits,
nodes and devices. Working with a multidisciplinary team of engineering and operations personnel, the NOC Manager
will be responsible for monitoring, provisioning, troubleshooting, analyzing and resolving network related issues.
Furthermore, he/she will be responsible for coordinating resolution for Network related incidents as they pertain to the
Data Center. The NOC Technicians will report to the NOC Manager.
This position is located in Manhattan NY

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manages the expedient resolution of all network related requests in a 7x24x365 working environment.
Provide high level of Customer Satisfaction for Support Tickets and Requests. Build and maintain supportive
working relationships with Customers.
Lead for network monitoring and go to person for Tier 1 & 2 network troubleshooting.
Perform customer and carrier circuit troubleshooting. Analyze and resolve performance degradation.
Perform Internet Access circuit provisioning. Assign and configure IP bandwidth, IP addresses, and switch
interfaces.
Maintain existing network infrastructure as well as assist Network Engineering with network configuration
changes and upgrades.
Perform network monitoring and capacity management.
Provide input into process and procedure for increasing reliability, reducing procedural errors and managing
change within the network.
Create and maintain training material for NOC Technicians. Maintain network documentation, including, but not
limited to, inventories and diagrams.
Participate in the development of technical requirements for both customer facing network services and internal
networks during break/fix activity with Operations personnel.
Ensure Maintenance Notification and Service Advisory communication is distributed to Customers in accordance
with SOP.
Prepare, document and present staff performance evaluations. Handle any staff disciplinary action situations
and provide documentation.

Must be flexible to work day and night shifts to cover for scheduled and unscheduled absence. Manage staff
work schedules.
Manage multiple concurrent interdisciplinary projects and ability to work on a team.
Develop standard operating procedures.
Oversee the training and development of staff.

ROLE COMPETENCIES:
Decision Making/Judgment
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from
others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when
possible, and communicates decisions to others.
Managing Performance
Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but
tactful, provide guidance and assistance to improve performance.
Productivity
Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages
time well, and handles information flow.

CORE COMPETENCIES:
Communication
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares
information and ideas with others, has good listening skills.
Dependability
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays
focused under pressure, and meets attendance/punctuality requirements.
Initiative
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new
ideas, practices self-development.

Integrity/Ethics
Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports
company values, and conveys good news and bad.
Teamwork
Meets all team deadlines and responsibilities, listens to others and values options, helps team leader to meet goals,
welcomes newcomers and promotes a team atmosphere.

EDUCATION and/or EXPERIENCE:

4 years of Telecommunications, Network and Operations Service Support Center Management experience;
including managing people and process.
Bachelors degree (or equivalent training) in engineering, computer or information sciences.
Familiarity with configuring and managing Juniper and Cisco based networks. Experience with WAN, LAN,
Wireless LAN and VPN installation, configuration and troubleshooting.

Understanding of Layer 2 and Layer 3 routing protocols including BGP, OSPF, STP and MPLS.
Understanding of DWDM technology.
Experience with network hardware installation.
Effective troubleshooting and analytical skills and ability to manage complex technical projects under pressure.
Must have effective written and verbal communications skills and be able to effectively use spreadsheets,
Visio/AutoCAD, and project management programs.
Knowledgeable and capable with Data Center, Security System, NOC, Call System and BMS monitoring
Applications.
Proficient with Network protocols, media and Test Equipment.
Experience managing staff performance, conducting evaluations, coaching and developing team.

KNOWLEDGE and/or ABILITY

Must be a strong manager and administrator.
Must be able to lead and train others to safely accomplish tasks, adds moves and changes.
Ability to coach, train and develop a highly motivated and productive staff.
Knowledgeable of Customer Service, Telecommunications Industry and Infrastructure Management best
practices.
Proficient with all safety concerns and procedures.
Good communication and Customer relation skills.
Ability and desire to learn and take on additional responsibilities.
COMPUTER and SOFTWARE SKILLS
Proficient in MS Office, Email, and reporting tools.
Transbeam offers competitive compensation and benefits package including medical, dental, vision and 401k. To find out more
about Transbeam, please visit www.Transbeam.com
If you are interested in joining the Transbeam team and you think that you meet the requirements for this position, please send an
email cover letter and resume to Jobs@transbeam.com No phone calls please.
Transbeam provides equal opportunity in employment to all qualified persons regardless of race, color, religion, sex, age, national origin, ancestry,
veteran status, marital status, sexual orientation, genetics, physical or mental disability, or any other factors prohibited by law.