Candace Wise

3700 Arbutus Trl Portage, MI 49024 269-254-5741 wilsoncandi1@gmail.com

Professional Summary
Enthusiastic, resourceful recent graduate with academic and professional background in retail
management and customer service. Ability to establish priorities and meet challenges head-on.
Strong project management and excellent people skills.

Skills

Excellent customer service

Scheduling
Problem-solving skills
Planogram design
Product inventory counts
Inventory Management

Reliable and punctual

creative
Excellent customer service
Excellent people skills
Able to persuade others
effectively
Active listening skills

Work History
At Home-Customer Service Manager, Kalamazoo,MI October 2014-July 2016
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Trained 5 new sales associates each quarter.
Shared best practices for sales and customer service with other team members to
help improve the stores efficiency.
Resolved all customer complaints in a professional manner while prioritizing
customer satisfaction.
Created visual marketing and styled window displays.

Petco-Inventory Manager, Portage, MI July 2011-October 2014

Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Scheduled and led weekly store meetings for all employees.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Set and recommended mark-up rates, mark-down rates and selling prices for
merchandise.
Completed stock orders and managed inventory levels.
Ran markdown reports, managed store replenishment and analyzed buying
reports.
Organized store merchandise.
Answered customer questions regarding store merchandise, department
information and pricing.

Education
Western Michigan University-expected 2017- BA Interdisciplinary Health Services
Kaplan University-2006-AAS Paralegal studies