Nancy Pham

EDUCATION
MSc. eHealth in Health Science
McMaster University, Hamilton, ON

September 2019- April 2021

Honours Bachelor of Applied Health Information Sciences

Conestoga College, Kitchener, ON
Conestoga Entrance Scholarship (2016) for academic achievement
Honours Bachelor of Science- Life Science
McMaster University, Hamilton, ON
Minor in Psychology
McMaster Entrance Scholarship (2009) for academic achievement

September 2016- August 2019

September 2009- April 2014

SKILLS

Able to collect, integrate, analyze health related data

Ability to retrieve, compile and present health related data
Understanding of Project Management methodologies
Knowledge of Lean Methodologies for quality improvement
Knowledge of Change Management strategies to implement Organizational Change
Works well in high pace environments and with multitasking abilities, analytical skills and presentational skills
Excellent communication skills, provides a positive working environment and develop to the needs of the business
Knowledge in the working principles of SQL, Visio, Microsoft applications including Access, Project, Excel,
PowerPoint, and Office
Experience working with Oscar EMR and Practice Solutions EMR by Telus Health
Service oriented, strong interpersonal skills and client focused
Understanding of CHIMA Code of Ethics, standards and guidelines
Certified Health Information Management Professional

WORK EXPERIENCE
Project Coordinator
September 2018- December 2018
eHealth, Toronto, Ontario
Assist the Project Manager in planning and exposure to project management methodologies, artifacts, tools and
software (business cases, project charter, risk calculations, MS Project, MS Visio)
Experience with gathering requirements by setting interviews, surveys and on-site observations
Develops internal tools and templates that will guide staff in the planning and management of events such as
meetings, teleconferences, webinars, etc.
Manage project portfolio with exposure to Business Intelligence solutions in healthcare environment
Worked with web-based health information systems including applications, data, processes, testing and
deployment tools
Developed training sessions, tools and templates to support the planning and management of meetings
Engage with project leads and assist with facilitation of regular meetings to review project status
Analyze and develop project planning initiatives
Follow up on issues and ensure deadlines are being met and assist with evaluation of project result and
stakeholder engagement to ensure project success

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Business Analyst
April 2018- August 2018
Mackenzie Health, Richmond Hill, Ontario
Act as a liaison between clinicians and technical teams: arranged meetings with stakeholders, gathered
requirements and analyzed project feasibility
Collaborate with Subject Matter Experts (SMEs) to discuss potential constraints, testing methodologies, and
conveyed the results to the project lead
Assist Project Lead in outlining the scope, timeline and resource
Exhibit process improvements by mapping current & future state business processes
Discuss the value being added by a proposed solution (Gap Analysis)
Create RFP templates & evaluated vendor submissions
Create training documentation
Conduct hands-on training in a classroom setting & provided support during go live for Epic System
Health Informatics Consultant
September 2016- May 2018
York Foot Health & Orthotics Clinic, Cambridge, Ontario
Develop implementation plan for Oscar EMR to transfer all paper based records to the new system and result in
successful implementation
Create custom Oscar e-forms to support clinical practices and enhance efficiency
Automate processes that replaced manual work to improve quality of care for patients
Develop learning material that adhered to best practices of user training leading to increased quality and
effectiveness of employee training
Lead and facilitate user training of the EMR software
Account Manager- Healthcare & Pharmaceutical Services
November 2015 June 2016
TEKsystems, Mississauga, Ontario
Responsible for account planning, business development, and strategy within a specific portfolio of Healthcare
and Pharmaceutical accounts in the local market
Capture market share in existing and cold accounts through establishing executive level relationships and driving
results through others
Perform executive level meetings with higher level management in Healthcare and Pharmaceutical companies to
understand their business matching our services to their needs to meet their business outcomes
Establish and guide strategy for creating business partnerships with new customers
Create awareness around all our staffing and professional services capabilities (staff augmentation, co-managed,
project based, fully outsourced) and grow our brand within a select customer base
Mentor and coach recruiters to ensure they understand our customers needs, and have daily meetings with them
to ensure they have an effective plan to execute on requirements they are assigned to
Daily standup meetings to give updates on the progression of our requirements, interviews and hires for the day
Ensure excellent delivery and service to our clients
Technical Recruiter
July 2014 October 2015
TEKsystems, Mississauga, Ontario
Develop recruiting strategies designed to identify qualified candidates through various recruiting tools
Match candidates strengths with clients requirements by evaluating, screening, and interviewing candidates
Negotiate wages, terms and conditions of employment with candidates, and gain a commitment from candidates
for current and future job requirements
Manage contract employees while on assignment. Assess and investigate contractor related problems, and
administer performance counselling, coaching, and disciplinary measures when necessary
Work with Account Managers to identify top accounts, target skill sets, key market segments, and assess clients
staffing requirements
Communicate with peers by sharing recruiting best practices and providing accurate, thorough documentation
on applicant tracking systems or other documentation tools
Maintain relationships with industry contacts to provide exemplary customer service, gain industry knowledge, and
obtain referrals and sales leads
Top Recruiter in Canada for networking through lunches and meetings
Elected by management to enroll in the Sales Readiness Program within 6 months of start date

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Medical Receptionist
December 2010- 2013
York Foot Health & Orthotics Clinic, Hamilton, Ontario
Responsible for the clinics Facebook page and weekly updates
Actively networking with other clinics and doctors offices for referrals and stronger relationships for the clinic
Answer incoming calls, handle clients inquiries, book and arrange appointments
Develop, organize and maintain a current and accurate filing system for clientele
Prepare treatment rooms for Chiropodist, clean and sanitize all instruments
Deal with all cash, credit and monetary transactions

VOLUNTEER EXPERIENCE
Health Informatics Volunteer
Mackenzie Health, Richmond Hill, Ontario
Collecting, analyzing and organizing health related data
Retrieval and presentation of data in a way that is easy to analyze and see trends
Assisting in training documentation and methods for implementation of Epic System

April 2017- August 2019

Maternal Child Volunteer

September 2013- July
2014
St. Josephs Hospital Charlton Campus, Hamilton, Ontario
Volunteer in the maternal ward to provide comfort measures and support for patients and their companions
Assist with duties associated with functions of the unit and, provide support and assistance to clerical staff
Responsible for stocking nurse servers, stocking bottle carts and weigh scales within the NICU, and fold and sort
newborn laundry
Arranged packages together for pre-admission, patient care and for patients to take home
CHILD Research Volunteer
October 2013- July 2014
St. Josephs Hospital Charlton Campus, Hamilton, Ontario
Responsible for clerical duties such as scanning and photocopying data and inputting it into an online database
Assisting with revisions on the online database by ensuring all documents are uploaded correctly
References available upon request