Application for Employment

Personal Details
Title

Mr

Address

Forenames(s)

Joseph

30a Inglemere Road, Mitcham London

Telephone Number

07706837329

Email address:

Surname

Warne

Postcode

CR4 2BT

Mobile Number

07706837329

joeywarne@hotmail.com

(We will use email for all our correspondence with you if completing by
hand please write as clearly as possible ALL CAPS is good!)

What job are you applying for?

Assistant Ticketing Box Office Manager

Tell Us About Yourself

This is your opportunity to tell us why you are interested in this post, and what you can bring to the role and to our business.
I have been very keen to work front of house for a West End theatre for a very long time, I enjoy the experience of the theatre
and frequently visit. I also have a passion for customer service and working with the general public, every customer is different
and has many questions, and I find that the most exciting as no day at work will be the same. I treasure the experience of going
into London to see a play or musical, and I would very much like to be a part of that experience for the paying audience when
they first step through the door, and when they leave after the show.
In previous work I have begun to start assisting the managers in training and informing the new staff that has arrived to the
building, although I have never had an official job title as a leader it is an area of interest I am experienced in and would like to
pursue. I feel confident in assisting and instructing others in a busy environment to create quick customer service that receives
positive feedback. Through a collaboration of my previous jobs I feel I am a strong candidate to join the team and keep
improving the high standard that the Lyceum Theatre has to offer. I bring a lot of passion and energy to work with me every
day, I invest a lot of myself into work and do it all with a smile. I find as a leader I can boost morale and help inspire other staff
members, I enjoy work and will always keep in a positive mind set.
I am very organised, and having to deal with thousands of patients records I have always had to be on top of shelving and
keeping files in alphabetical order. Also to add that I use the same organisation on computer software. I am very experienced in
online booking systems, dealing with either the customer in person or over the phone. Computers and telephones do not faze
me, and I am quick to resolve if ever there is a computer error.
Dealing with the general public I have dealt with on a daily basis, for the majority of the time it has been a positive experience
and I have been successful in generating great customer satisfaction when assisting the public. Although I have faced challenges
of dealing with people who have not been so happy or upset, and this I have sorted myself before in the past and worked to the
best of my ability to resolve the matter.
To conclude I feel although I am young I have gained a lot of experience from having a vast variety of jobs, and I would be
thrilled to be able to combine my passion for the theatre and love of work together. I can promise you that I will always be
reliant and a valued member of the team, as my reputation is know in my previous line of jobs. I will always bring lots of energy
to the work environment and assist in making everyday successful for each individual customer and employee that walks into
the Lyceum Theatre.

You dont have to be on stage to Be A Star

Making Theatre Magic

In your opinion, what makes theatre magic, and how can the role you are applying for make a difference?
I personally feel that in the U.K. we are blessed with the high standard of talent we hold in the theatrical industry, people fly
from overseas just to buy a ticket to one of our prestigious theatres in Londons West End.
Although the audience are paying to see the actors on stage, it is the whole experience of going to the theatre that is
memorable for the public, starting from when they first purchase a ticket. It is important that in the box office we create the
great first impression as it is the beginning of their experience. If they are talking to a friendly member of staff who takes the
time to find the best seat for the best price for the customer it already begins to generate the excitement for their experience.
Travelling to the theatre can be a long journey for some, and so once they arrive at the theatre they want to be greeted by
friendly staff members who can make each customer feel special as they arrive to collect their tickets, finally giving them access
to the high standard of performance the U.K. has to offer.
I think being a part of their first contact with the theatre is the most vital as it sets the tone for their experience. Especially for a
show like the Lion King, it is many childrens first time in a large theatre and when they grow up what they remember. I think it
is important to make it the best opportunity for them as they arrive as the theatre is a luxury entertainment but it is up to every
employee in the theatre to make that happen.
So to finish I think the entire experience of the theatre is magic in itself, and I feel as assistant ticketing box office manager it is
important to make sure all staff are offering the best first impression for our audience so that their time with us will always be a
memorable one.

Where do you work at the moment, or, your most recent job?
Job Title

Staff Trainer, Party Host, Receptionist,

Employer
Airhop Trampoline Park (Guildford)
Trampoline Supervisor, First Aider, Caf Staff
Dates of Employment
May 2015 - Present
Salary / hourly rate
6.50
(from to)
Main duties /
responsibilities
First Aid & CPR Trained
Managing childrens parties in groups (10-20+)
Preparing and setting up party rooms
Till and customer service skills
Ensuring safety of visitors in the park
Cleaning the venue of rubbish and spillages
Confirming bookings
Restocking supplies
Working with a large team
Training new staff members
Answering telephones with customer concerns or bookings

Reason for leaving

(if no longer employed)

Change of address, too far to commute.

You dont have to be on stage to Be A Star

Employment History : please tell us about any other previous positions you have held which may be relevant to this
application
Dates from / to
September 2010 July 2015

June 2014 - Present

August 2012 September 2014

August 2015 August 2015

Job Title / main duties

Data Admin Clerk Part Time
Signed under the confidentiality act
agreement enforced by the
Government. Filing and Transporting
Patient Notes around the Building Fixing
and Updating Computer Software /
Devices Updating Patients Records
Calling Patients for personal
information Creating Spreadsheets of
data for Nurses / Doctors use.
Dance, Drama & Singing Cover Tutor
Teaching from ages 3-18
Preparing students for I.S.T.D. Exams in
Ballet & Tap
Creating and Teaching musical theatre
routines for different ages
Working with children and
scripts/scores to backing tracks
Character development and team
building games
Leading warm-ups and cool-downs
Managing groups of 20+ children by
myself
Casual Librarian Part Time
Assisting with Customer problems and
resolving Working with young Children
on their Reading Challenge Operating
the Counter for Cash / Card Locating
and Filing Books General Patrol keeping
areas tidy and presentable. Organizing
Displays Registering New Customers
Character Costume Performance
Promoter
Advertising products to passersby
Retaining a large knowledge of product
information to answer consumer
questions
Setting up and keeping check on stock
during the day
Working quickly and efficiently to meet
customer demand

Employer
Stokewood Surgery National Health
Service

The Academy of Musical Theatre

(Portsmouth)

Winchester Discovery Centre

Hampshire County Council

MASH Promotional Company

You dont have to be on stage to Be A Star

Education
Secondary education (name/place)
Barton Peveril College September 2010 July 2012

Qualifications / Grades achieved

AS Level 3 Extended Project Qualification (Grade A)
BTEC Performing Arts Vocational Level 3 (Grade
Distinction *)
A-Level Dance (Grade A*)
A-Level English Literature and Language (Grade C)
A-Level Drama & Theatre Studies (Grade B)

Further / higher education

Guildford School of Acting (University of Surrey) September
2012 July 2015

Qualifications / Grades achieved

BA (Hons) Musical Theatre
Graduated with First Class Honors with Scholarships

Have you completed any other relevant training?

Please tell us about any other relevant training you have completed, any professional qualifications or work related skills you
hold or are studying towards (e.g. languages, I.T. qualifications)
I am currently a fully qualified First Aider with CPR training. My CPR training has covered the De-fib usage as well as CPR on
young children and babies.
I also covered two I.T. Courses at GCSE level, which has led me to use a variety of software particularly Microsoft Programs. I
am very highly skilled at I.T. and have used a variety of software for booking systems and databases mainly.
I am also experienced in leading others, and handing out tasks to other employees to be carried out and checking to make sure
the job is done correctly.
I have trained members of staff both on computer systems and in customer service to the high standard the company expects. I
am also confident in telephone communication and dealing with customers enquiries and bookings.
Due to experience in the NHS and Library I am used to organizing and being responsible for a large filing system of which I have
kept up to date and in check.

You dont have to be on stage to Be A Star

Information we need about you

Where did you see the advert?
From what date would you be able to take up employment?

Online
September 2015

Have you ever worked for ATG before?

No

If yes, please tell us where you were based and what your
role was.

n/a

If offered this position, will you continue to work in any

other capacity

Depending on scheduled work hours, I may seek a second job.

Although this job would take the priority.

Are you a British Citizen or a National of any EU country?

Yes

If not, do you have the right to work within the UK and a

current work permit?

n/a

Please note that, in accordance with Section 8 of the Asylum and Immigration Act 1996, all new employees are required to
provide us with documentation that proves they have the right to work in the UK before commencement of contract.
If invited for an interview, do you have any access Yes
requirements we need to take into consideration? Yes/No
If Yes, please tell us what would help you.

UK Passport, Provisional Drivers Licence (U.K.), and proof of UK

address and residency with previous Bank Statements

Have you ever been dismissed or asked to resign from any

employment? Yes/No

No

If Yes, please give details.

n/a

Do you have any unspent convictions? Yes/No

No

To ensure that the recruitment process is as fair as possible, if you answer Yes to the question above, you will be sent a short
form to return to the HR Department on which you can provide further details confidentially. Information about past
convictions will only be considered in relation to the job you are applying to undertake.

You dont have to be on stage to Be A Star

References
Please provide names and addresses of your two last employers where possible who can provide details of your previous work.
1. Name
Jenny Cross
2. Name
Deborah Humphries
Occupation
Duty Manager
Occupation
Practice Manager
Company
Airhop Trampoline Park
Company
Stokewood Surgery NHS
Address
12 Middleton Industrial Estate
Address
Fair Oak Road
Guildford
Fair Oak
Surrey
Eastleigh
GU2 8XW
Hampshire
SO50 8AU
Telephone number
07845436167
Telephone number
023 80603115
Email
j.cross@airhoptrampolinepark.com Email
k_warne@sky.com (will
forward the email on)
Time known
Any
Time known
9am 5pm Mon-Fri
Type of reference
Current Manager
Type of reference
Previous Manager
May references be taken up prior to a job offer
Yes
May references be taken up prior to a job
Yes
being made? Yes/No
offer being made? Yes/No

Data Protection
It is Ambassador Theatre Groups policy to keep unsuccessful applications on file for a period of 4 months. Where other
positions arise which we think may be suitable, we will contact you to let you know.
I would like my application to be kept on file and would like to be informed if other suitable positions arise
which I may be suitable for. Yes/No

Declaration
I hereby give my consent to Ambassador Theatre Group to process the data supplied in this
application form for the purpose of recruitment and selection. Yes/No

Yes

Where we consider it appropriate for the role, financial checks will be completed and I agree to
these checks being taken now, or at any time during my employment. Yes/No

Yes

I declare that the information given in this application is, to the best of my knowledge, complete and
accurate. Yes/No

Yes

Please note:
Any false, incomplete or misleading statements may result in withdrawal of a job offer or dismissal.

Applicants Signature (if completed by hand):

Joseph Warne

You dont have to be on stage to Be A Star

Yes

Equal Opportunities Monitoring

Ambassador Theatre Group strives to be an equal opportunities employer. In order to assess how successful our equal
opportunities policy is, we have set up a system of monitoring all job applications. Please complete the short online
questionnaire accessible via the following link:

https://www.surveymonkey.com/s/ATGEOMQ
All information will be treated in confidence and will not be seen by staff directly involved in the appointment and used only to
provide statistics for monitoring purposes.
Thank you for your assistance.

You dont have to be on stage to Be A Star