Professional Documents
Culture Documents
Employee HandBook Sample 2016
Employee HandBook Sample 2016
Employee HandBook Sample 2016
EMPLOYEE
HANDBOOK 2016
Working Hours
Working hours are dependent on the shift start and end time of the
campaign/department an employee is assigned to; Touchstone
Communications reserves the right to rearrange working hours in order
to meet specific conditions subject to work deadlines and client
requests. Every full time employee on a six day work schedule needs to
work a minimum of 45 hours a week (9 hours per day not including one
and a half hours for the lunch break) and two Saturdays a month. This
is subject to change with prior notice.
Every support function employee needs to put in a minimum of 5
hours in order to get paid for that day. In case an employee fails to do
so he will be considered on half day leave.
Time Recording
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Note: The eligibility to avail any kind of leaves with salary is after the
successful completion of the Probation Period.
Unpaid leaves may be granted only due to extraordinary
circumstances and must be approved by both the employees
manager and HE. The total period of unpaid leaves cannot be more
than 15 days. Employees with minimum of 6 months tenure with
the company will be eligible to take unpaid leaves. In case of
unpaid leaves, HE will automatically process an involuntary
resignation for the employee if the employee fails to return or inform
on the specified date of return.
Schedule of leaves
Every confirmed employee is entitled to the following paid leaves
throughout each year. Only leaves that are applied through the leave
portal will be considered at the time of payroll.
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Day Thanksgiving
Any employee who misses a day before or after a paid holiday will
receive a five day dock towards his/her salary. If you need additional
days off you need to schedule at least two weeks in advance and
have them approved by the appropriate management.
Annual Leaves
As per policy every CSR taking annuals will get the LPD for five days
only. This LPD will only add towards their title if they are retaining it.
For example if the title last month was Sprinter, the agent will get
the LPD going toward sprinter.
A title jump is not allowed. Please communicate the same to all
your agents.
Dress Code
As an employee of Touchstone Communications, we expect you to
present a clean and professional appearance when you represent us,
whether that is in, or outside of, the office. Management, CSRs and
all o t h e r employees a re expected to dress i n a c c e p t e d
c o r p o r a t e tradition. Proper business attire, keeping in view
with the cultural norms, should be expressed. The dress code
policy can be changed/ amended at any time according to company
rules and regulations.
Smoking
Touchstone endeavors to provide a healthy working
environment. We therefore prohibit any form of tobacco consumed
on company premises including the break rooms and restrooms.
Additionally, no smoking is allowed within the ETC building except in
designated rooms and areas.
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Employees/Trainees
Every employee must display the company ID card in order to enter
the office.
All trainees will be issued with picture Trainee cards from the day
they start training.
Communications Equipment
Touchstone Communications provides all employees with
communication tools in the form of business computers, local and
long distance telephones, headsets, headphones and other
equipment necessary to do your job.
These devices are the property of Touchstone
Communications and are entrusted to each employee to conduct
the required work on a daily basis. None of this equipment should
be used for personal use, nor removed from the physical confines of
Touchstone Communications.
Conduct
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Health Insurance
Touchstone provides health insurance coverage to its
employees. Every employee who has tenure of one year
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