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Adsl Troubleshooting Guide PDF
Adsl Troubleshooting Guide PDF
Adsl Troubleshooting Guide PDF
1- AC POWER ADAPTER: Plug the ADAPTER into to wall electricity outlet and plug
the connector to your ADSL router.
2- THE RESET MICRO SWITCH: This is used to reset the ADSL router to the default
settings by pressing it for 7 sec then release in case you have a problem opening the
router interface page or you forgot the username and password required to open the
interface page.
3- Ethernet PORTS: This ports are to connect between the ADSL router and the NIC
(Network Interface Card) installed in your computer via the Ethernet cable.
4- USB (Universal Serial Bus): It's to connect between your USB modem or router as
shown in the figure and the USB port in your computer via the USB cable.
5- LINE or ADSL: Connect the telephone wire as shown in the figure between "Modem"
in the ADSL Splitter and the router.
6- ADSL SPLITTER: ADSL filter is an analog low-pass filter installed between analog
devices (such as telephones or analog modems) and a POTS telephone line, in order to
prevent interference between such devices and a DSL service operating on the same
line. Without DSL filters, signals or echoes from analog devices at the top of their
frequency range can result in reduced performance and connection problems with DSL
service, while those from the DSL service at the bottom of its range can result in line
noise and other issues for analog devices.
The splitter has one input (LINE) and two outputs (PHONE, ADSL or Modem)
here is how to connect it the right way:
1- (LINE) connect it to the main line direct from the box and if it's not possible
connect it from the main wall telephone outlet.
2- (PHONE) connect it to the telephone device.
3- (ADSL or MODEM) connect it to your USB modem or Router.
2- You need to get the end point of the wire direct from the box in the street to your place.
3- A RJ 11 connector.
Hint: The standard telephone wire from the box in the street includes a pair of wire and in RJ 11
You will find 4 pins connect the wire to pin 2 and pin 3.
8- NIC (Network Interface Card): in order to connect between the ADSL Router
and your computer via the Ethernet cable you must have a NIC installed in
your computer and ready to use.
9- USB (Universal Serial Bus): In order to connect the USB modem to your
computer via the USB cable you must have an USB port in your computer and
have the USB modem software to be ready to install it.
For Routers:
Does the power led go off?
If yes Restart the router and change the wall electricity outlet and if still and change power
source.
If the problem still exists: If got the Router from TE Data Please visit our branch to check the
router for you & if you got it from any other store please visit it to check it for you.
If the power led is on and the ADSL led is off: Remove the splitter and all telephone devices
connected to your telephone line and connect the Router to the main line direct without splitter
and if it's not possible connect it from the main wall telephone outlet and check again if the
ADSL led became steady green or not.
If the problem still exists: feel free to contact TE Datas Technical Support Chat Team on
www.i19777.net or by calling the Technical support on 19777.
main line direct without splitter and if it's not possible connect it from the main wall telephone
outlet and check if the voice is working or not.
If the problem still exists: feel free to contact TE Datas Technical Support Chat Team on
www.i19777.net from the same line or by calling the Technical support on 19777 from any
other working line.
main line direct without splitter and if it's not possible connect it from the main wall telephone
outlet and check if the voice is working or not.
If the voice is not working: connect the Router or USB Modem to the main line direct without
splitter and if it's not possible connect it from the main wall telephone outlet and check if the
ADSL led is steady green or not.
If the problem still exists: feel free to contact TE Datas Technical Support Chat Team on
www.i19777.net or by calling the Technical support on 19777 from any other working line.
Instability troubleshooting:
Do you have a Router or a USB Modem?
If the problem still exists: Remove the splitter and all telephone devices connected to your
telephone line and connect the USB Modem directly to the main line direct without
splitter and if it's not possible connect it from the main wall telephone outlet and
check again if the ADSL led became steady green or not. And check for 2 hours.
If the problem still exists: feel free to contact TE Datas Technical Support Chat Team on
www.i19777.net or by calling the Technical support on 19777.
For Routers:
Does the power led go off?
If yes Restart the router and change the wall electricity outlet and if still and change power
source.
If the problem still exists: If got the Router from TE Data Please visit our branch to check the
router for you & if you got it from any other store please visit it to check it for you.
If the power led is on and the ADSL led go off Remove the splitter and all telephone
devices connected to your telephone line and connect the Router to the main line direct without
splitter and if it's not possible connect it from the main wall telephone outlet and check again if
the ADSL led became steady green test it for 2 hours.
If the problem still exists: feel free to contact TE Datas Technical Support Chat Team on
www.i19777.net or by calling the Technical support on 19777.
Slowness troubleshooting:
Is the slowness problem in browsing or in downloading or both?
If the slowness problem is in browsing only restore browser settings - Put DNS manually
and check again and if the problem still exist check from another browser or another
computer.
How to configure the DNS manually for routers: check this link
http://www.i19777.net/forum/showthread.php?t=73
If the slowness problem exists for both download and browsing follow the following steps:
1- Check if you are connected to a Network? If yes, Please connect one Computer
direct to the Router and check again by download 2 simultaneously from
http://games.yahoo.com/
2- If the problem still exists Turn off any firewall or antivirus installed on your
Computer and check again.
3- If the problem still exists Click on Start > Run type cmd and click ok it
will open a black window Type the command ( netstat n ) and click Enter and
check . How many TCP connections do you see? If many: Please check your
Computer for Spywares, Trojans and backdoors, you can download Spyware doctor
and scan the Computer.
The link for spyware doctor is http://www.pctools.com/spyware-doctor/
4- If few close all programs related to the internet and open http://games.yahoo.com/ and
download 2 files simultaneously and check there speed.
If the problem still exists: feel free to contact TE Datas Technical Support Chat Team on
www.i19777.net or by calling the Technical support on 19777.
FAQS
I have an ADSL Router from TE Data and the ADSL led is steady green but there is no
Internet why?
That means you need to reconfigure your router and for how to do that just check this link:
http://www.tedata.net/new/tedata_egypt/en/index.aspx and download the RCT automatic
configuration tool.
And for manual configuration check the links:
http://www.i19777.net/forum/forumdisplay.php?f=5
http://www.i19777.net/faq_router.htm
I have an ADSL USB Modem from TE Data and the ADSL led is steady green but there is no
Internet why?
That means you need to reinstall your USB Modem and for how to do that just check this
links:
http://www.i19777.net/forum/forumdisplay.php?f=6
http://www.i19777.net/faq_modem.htm
I have an ADSL from TE Data and I need to know how to configure my outlook?
Just check this link: http://www.i19777.net/faq_mail.htm
I have a 4 ports wireless router from TE Data and I need to know how to secure my wireless
connection and make it work on my computer?
Just check this links:
http://www.i19777.net/forum/forumdisplay.php?f=5
http://www.i19777.net/forum/showthread.php?t=66
http://www.i19777.net/forum/showthread.php?t=67