9/23/2016

ManuallyuninstallOffice2016orOffice365OfficeSupport

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Manually uninstall Office 2016 or

Office 365

Admin

Applies To: Office 2016

Install
Office 365

NOTE:Before you start, you need to know removing Office manually is a long, complex process and might

require that you reinstall the operating system if certain steps are done incorrectly.

You'll need to determine your Office installation type so you can choose the correct way to
uninstall it:

ClicktoRun is a new way to install and update Office over the Internet and it works similar
to streaming video. By default, Office 365, including Office 2016 products are installed by
using ClicktoRun.
MSI, also known as the Microsoft Windows Installer, is the traditional way of installing
Office via a local installation resource.

To determine your installation type

a. Start an Office application, like Word.
b. Click File > Account.
c. If Office 2016 was installed using ClicktoRun, an Update Options appears. For an MSI

installation, the Update Options are installed through Windows Update only.

Manually remove a ClicktoRun installation of Office

Before you begin, make sure that you log on to Windows with an administrator account. If
youre not sure if you have an administrator account, see how to determine your user account
type in Windows.
Step 1: Remove the Windows Installer packages
1. Find the Office 16 installation folder, typically located in C:\Program Files\.
2. Rightclick the Microsoft Office 16 folder and select Delete.

Step 2: Remove the Office scheduled tasks

1. Open a Command Prompt window as an administrator.
2. At the command prompt, type the following commands and press Enter after each one:

schtasks.exe /delete /tn "\Microsoft\Office\Office Automatic Updates"

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schtasks.exe /delete /tn "\Microsoft\Office\Office Subscription Maintenance"

schtasks.exe /delete /tn "\Microsoft\Office\Office ClickToRun Service Monitor"
schtasks.exe /delete /tn "\Microsoft\Office\OfficeTelemetryAgentLogOn2016"
schtasks.exe /delete /tn "\Microsoft\Office\OfficeTelemetryAgentFallBack2016"
Step 3: Use Task Manager to end the ClicktoRun tasks
1. Open Task Manager.

Windows 10: Rightclick Start, and click Task Manager. The keyboard shortcut
Windows logo key + X also works to open the access menu.
Windows 8 or 8.1: Point to the upperright corner of the screen, move the mouse
pointer down, and then click Search. Type Task Manager in the search box, and then
click Task Manager in the results.
Windows 7: Rightclick an empty area of the taskbar, and then click Start Task
Manager.
2. Click the Process tab.
3. If the following processes are running, rightclick each one, and then click End task in

Windows 10, End Task in Windows 8 or 8.1, or End Process in Windows 7 after you select
each process.
OfficeClickToRun.exe
OfficeC2RClient.exe
AppVShNotify.exe
setup*.exe
Step 4: Delete the Office service

Open a Command Prompt window as an administrator, type the following command, and
then press Enter:
sc delete ClickToRunSvc
Step 5: Delete the Office files
1. Press Windows logo key + R to open the Run dialog box.
2. In the Open box, type %ProgramFiles%, and then click OK.
3. Delete the "Microsoft Office 16" folder.
4. Delete the Microsoft Office folder.
5. Open the Run dialog box, type %ProgramFilesx86%, and then click OK.
6. Delete the Microsoft Office folder.

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7. Open the Run dialog box, type %CommonProgramFiles%\Microsoft Shared and then

click OK.
8. Delete the ClickToRun folder.
9. Open the Run dialog box, type %ProgramData%\Microsoft, and then click OK.
10. Delete the ClickToRun folder. If the folder does not exist, go to the next step.
11. Open the Run dialog box, type %ProgramData%\Microsoft\Office, and then click OK.
12. Delete the ClickToRunPackagerLocker file.
NOTE:If you can't delete a folder or a file that's open or that's being used by another program, restart

the computer, and then try again. If you still can't remove the folder, go to the next step.

Page Saved

IMPORTANT:Follow the steps in this section carefully. Serious problems may occur if you modify the registry

incorrectly. Before you start, back up the registry for restoration in case problems occur.
Add Tags

Step 6: Delete the Office registry subkeys

1. Open Registry Editor.

Windows 10: Rightclick Start, click Run, type regedit, and then click OK.
Windows 8 or 8.1: Rightclick Start, click Run, type regedit, and then click OK.
Windows 7: Click Start, type Run in the Start Search box, and then click Run in the
results.
2. Delete the following registry subkeys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft
Office <Edition> enus
HKEY_CURRENT_USER\Software\Microsoft\Office
Then Delete the Office key.
NOTE:In the subkey in the third bullet item, "Microsoft Office <Edition> enus" represents the

actual program name. This name depends on the Office 2016 edition and language version that
you installed.

Step 7: Delete the Start menu shortcuts

1. Open a Command Prompt window as an administrator.
2. Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press

Enter.
3. Delete the Microsoft Office 2016 Tools folder.
4. Delete each of the <application> 2016 shortcuts for each of the Office 2016

applications. For example, Word 2016, Excel 2016, PowerPoint 2016.

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Step 8: Uninstall the Office 16 ClickToRun Licensing Component, Extensibility Component

and Localization Component
1. Open a Command Prompt window as an administrator.
2. At the command prompt, type the command that is appropriate for your operating

system, and then press Enter:

If you're running an x86 version of Office 2016 on an x64 operating system, run the
following commands:
MsiExec.exe
/X{90160000008F000010000000000FF1CE}
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information helpful?
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MsiExec.exe /X{90160000008C000000000000000FF1CE}
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MsiExec.exe /X{90160000008C040900000000000FF1CE}
Add Tags

If you're running an x86 version of Office 2016 on an x86 operating system, run the
following command:
MsiExec.exe /X{90160000007E000000000000000FF1CE}
MsiExec.exe /X{90160000008C000000000000000FF1CE}
MsiExec.exe /X{90160000008C040900000000000FF1CE}
If you're running an x64 version of Office 2016 on an x64 operating system, run the
following command:
MsiExec.exe /X{90160000007E000010000000000FF1CE}
MsiExec.exe /X{90160000008C000010000000000FF1CE}
MsiExec.exe /X{90160000008C040910000000000FF1CE}

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