Professional Documents
Culture Documents
Quality Objectives
Quality Objectives
Quality Objectives
QUALITY OBJECTIVES
Department
Departmental
Quality Objective
Parameter for
Measurement
Sales
Planned Vs Actual
Procurement
Procure
materials
& Logistics
within the agreed
(Domestic & time
International)
Accounts
Receivable
Support
Internal IT
Infrastructure
Management
Recruitment
Human
Resource
Administration
Frequency of
Data Collection
Once
in
every As assigned
quarter
in the KRAs
Once
in
every As assigned
month
for
all in the KRAs
deliveries
Committed
delivery time
Vs
Actual
delivery
time
Recovery
of DSO (Day Sales Once
payments from the Outstanding)
month
customers
Achieve and sustain Customer
Once
customer satisfaction Satisfaction Index month
/ Rating
Provide high uptime Uptime
of Once
for the users
equipment
month
Timely hiring of From the date of
competent resources
receipt
of
Manpower
Requisition Form
(MRF)
Upgrade the skill No. of training
levels of employees
hours
per
employee
Achieve and sustain Employee
employee satisfaction Satisfaction Level
/ Rating
On time payment of Due
date
Vs
utilities & service Actual date
bills
in
in
every >85 %
in
every >95 %
Once
in
quarter
Ver.:
every As assigned
in the KRAs
Once
month
in
Document ID:
Target
Effective Date:
15 20
hours per
employee
80 85%
Page: