Melissa Lilley

330-208-6007

mbowlin1@kent.edu

400 Abbyshire Rd Akron, OH 44319

Profile
Highly motivated individual that excels at learning a wide variety of tasks quickly.
Looking for a long term position with the option of upward mobility within a
company.

Experience
GENERAL BAKERY HELP, MARKET DISTRICT; GREEN, OH - 6/2016 - PRESENT

Set floor daily, assist decorators with preparations for cakes, assist bakers in
prepping baked goods, assist counter clerks in packaging and labeling products,
decorate set products, check dates to ensure freshest products, check inventory
to ensure proper amount of products and materials.
TECH WRITER, KEPRO; INDEPENDENCE, OH 3/2015 - 11/2015

Proofread and edited documents and letters sent to practitioners, providers and
beneficiaries. Verified physician timesheet for payroll. Imported cases from local
database to government database. Special projects tasked by managers such as
creating spreadsheet based on employee work studies.
SERVICE DIRECTOR, CORPORATE ELECTRIC; AKRON, OH 11/2014 - 3/2015

Took incoming calls for electrical services. Invoicing for service projects.
Marketing to grow the service division. Daily meeting with service electricians.
Scheduling for service calls.
CUSTOMER SERVICE REPRESENTATIVE, RUSSELL CELLULAR; AKRON, OH 2/2014 - 11/2014

Open, close and clean store. Inventory of products. Technical support. Customer
service. Sales of all Verizon products. Create weekly schedule. Updating plans
and products in Verizon computer system. Run register during shift, close out at
end of shift.

Education
Kent State University - BA in English; Summa Cum Laude
Kent State University - BS in Nutrition; in progress

References
Kathy Bennis - Manager Quality of Care dept Kepro 216-447-9604 ext. 5830
Tiffany Colleti - Bakery Team Lead, Market District 330-705-9589