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Business Plan
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perindustrianffiil.-
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BUSINES$ PLAN
May 2013
Business Plan
Tpble, of Cqntents
INTRODUCTION
EXECUTIVE SUMMARY
I.
CORPORATE PROFILE
1.2.
1.2.1. Vision
1.2.2. Mission
1.2.3. Values
1.2.4. Objectives
1.2.5. $trategies
1.2.6. Target
6
6
7
7
7
I
I
2,
SYSTEM DESCRIPTION
3.
WORK IN PROGRESS
16
4.
MARKET STUDY
16
4.1.
OVERVTEW
17
4.2
TOURISIU IN MALAYSIA
22
34
MARKETING OBJECTIVES
97
MARKETING STRATEGIES
37
SALES
38
38
39
39
4.3
4.4
4.5
4.6
4.6.1 Pricing
4.6.2 Retailing
4.6.3 Promotions & Displays
4.0
4.1
4,2
4.3
Management
OPERATIONS ORGANISATION
MarketingOrganisation
FINANCIAL PROJECTIONS
List of Appendices
1
46
46
46
47
47
49
50
50
50
5{
CONCLUSTON
1. APPENDIX
43
43
44
45
Directors' Profile
2.
APPENDIX 2
3.
APPENDIX 3
4.
APPENDIX 4
5.
APPENDIX 5
INTRODUCTION
>
The State Government of Perak has on 26s May 20{0 signed a concession
agreement with Taiping Cable Car Sdn Bhd to develop a cable car system linking
Bukit Larut to the Jeep Track Station at the Lake Gardens under the following
terms:
TCC shall fully finance the design, building and operations of the
tourism projects such as the Taiping Cable Car. The Ministry of Tourism Malaysia
has declared their support for the project to be implemented and has intimated that
they will also provide a budget to implement projects to complement the
development of the cable car at the summit of Bukit in order to turn the hill into
another premier eco-tourism product of Perak and the northern region of
Peninsular Malaysia.
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EXEGUTIVE SUMMARY
The proposed cable car has an alignment of 3.58 km in length with a height
difference of approximately 1,000 meters. lt is a mono-cable gondola system with
a maximum speed of 6 meters per second and initial capacity of 500 passengers
per hour and final capacity of 1,000 passengers per hour. lt shall be built at a cost
of RM60 Million.
The Cable Car will create an exciting new tourist attraction. lt is an attraction in
itself and has been proven to improve visitor arrival to the various locations it is
situated. The same can be said for the effect of the Cable Car on the Taiping Lake
Gardens and other surrounding area$. lt is an eco-friendly tourism product that has
been proven in other parts of the country and the world.
the Taiping Lake Gardens and Zoo, both facilities can complement each other in
attracting visitors, the Taiping Zoo being an award winning tourism attraction and
the Cable Car being the latest eco-tourism attracfion, both showcasing the
uniqueness of Perak as a tourist destination.
From the trends of visitor arrivals, it can be concluded that tourism is a growing
industry and much effort must be put in to create new tourism products to cater to
the increasing demands of the increasing tourist arrivals.
,}
Iainlng Gaile
1, Corporate Profile
Gar $dn
[fiil
1.1,1.The Companv
Taiping Cable Car Sdn. Bhd. is a newly set-up company to solely undertake
the privatisation of development of the cable car system to Bukit Larut,
Taiping, Perak and has been given a con@ssion by the Perak State
Government to carry out the project.
The Company is to carry out the function for an initial period of 60 years
under a Concession Agreement to be signed between the Company and the
State Government of Perak.
1.1.2.Date
of lncorporation
Taiping Cable Car $dn. Bhd. (763221-T't was incorporated on 16h February
2007 the under the Company Act.
1.1.3.Nature of Business
The Principal activity of TCC is to undertake development of a cable car
system linking Bukit Larut to Taiping in Perak and to carry out business
activities related to tourism and trading.
AUTHORISED :
PAID UP
:
SHAREHOLDERS
DATO SERITALMT BIN
IBRAHIM BIN
TAN SWOOI
HUSSAIN
HAMZAH
HENG
SHARE
SHARE
SHARE
15O,OOO
. 2OO,OOO
- 15O,OOO
maintained at 70% Bumiputra: 30% non-Bumiputra; with Dato $eri Talaat bin
Hussain at&0o/o, Haji lbrahim bin Hamzah at4ao/o and Mr Tan Swooi Heng at
30o/o.
1.1,5.Board
of Directors
Executive Chairman
Director
Director
Lake Gardens and Bukit Larut. This is in line with the Government's
aspirations for tourism development.
The core business will be the operations Taiping Cable Car and the
secondary business shall be the sale of souvenir items, retail merchandise,
organised tours, exhibition and museums and rental of retait and food &
beverage space in the station buildings.
billion over the same period. TCC hope to assist the NCIA in achieving this
vision.
Taininu Grble
Gr$iln Bhil
1.2.2.Mission
Taiping Cable Car $dn. Bhd. (TCCSB), the company specially formed for
the purpose of developing and operating the cable car facilities. The
company will manage the cable car facility and will also offer retail tourismrelated merchandise and other related services.
TCCSB will also adopt total quality management in the operations of the
cable car and its ancillary facilities.
1.2.3. Values
The corporate values governing TCCSB development will include the following:
its facilities and in its dealings and relationship with customers, suppliers,
environment and the communig.
TCCSB shall place full emphasis on preserving the environment and use
best environmental practices in the building as well as the operations of the
cable car system
TCCSB fosters
TCCSB will make each visit to the cable car facility unique and memorable
1.2.4. Obiectives
Longer-term business objectives of TCCSB are summarizes as:
To market Taiping Lake Gardens and Bukit Larut in general and cable car
facility in particular to international and domestic tourists.
r
I
To expand the development of cable car installations as the premier ecotourism product in this region.
1,2.5.Stratesies
TCCSB will implement the following strategies for the successful operation of the
facility.
.
r
r
r
r
r
r
r
r
r
r
1.2.6.Tarset
TCCSB is confident of achieving the following goals
r
.
r
lncrease from 14
o/o
r
o
Become one of the laryest draw eco-tourism facility of Perak within 5 years
2.
SYSTEM DESCRIPTION
The system proposed is the detachable mono-cable system with 8 seater gondolas
similar to the present system of the Langkawi Cable Car. The number of gondolas
or carriers differs with each alternative according to length of the line. The system
is designed to transport passengers uphill and downhill at constant speed, which
can be selec{ed by the operators within the minimum and maximum speed.
Horizontal Length
Vertical rise
lnclined length
Hourly capacity
Drive speed -variable
Trip time
Passengers per Carrier
Bottom Station
37m
Top
3,590m
958m
3,741m
50011,000pph
0-6m/s
12min
8
Carrier Spacing
3451172m
Carrier interval
41.14sec
Number of carriers
Parking of carriers
23t46
Bottom
12
54mm
5.2m
t
{
:sE#i
* tl
u"
p.-\ i
i***dr&,J
.l
seated passengers
Ialning
GaDle Gar$dn
[hil
fi
r
i-n
1: , ,41,"
etati?lL ${*!t*4,
'j,,'-L{J
t
tlsi** rr****r
'$lr*rler *l*ri*.:r
.tut
11
TOP STATION
12
BOTTOM STATION
PROPOSED CABLE CAR ALIGNMENT AND STATION PLANS
13
a
a
"F
,ffi.&
L-
14
PROGRESS TO DATE
WORK
DETAILED LAND SURVEY
ALIGNMENT CONFIRMATION
BUILDING PLANS
ENGINEERING PLANS
SOIL INVESTIGATIONS
6.
BANK LOAN
PROGRESS
Detailed land survey has been completed for
the Top and Bottom Stations and a copy of
the olan is enclosed.
Preliminary alignment proposed pending
confirmation by the Architects on the
location of the anchor blocks of the two
station buildines
Preliminary buildings plans completed
pending further detailed information by the
Architect
Preliminary engineering calculations
completed. Detailed engineering plans
awaiting the completion of the building
plans and the soil investisations.
Soil investigation works awaiting alignment
survey and system specialist to confirm the
alignment and the location of the steel
intermediate towers.
Loan application submitted to Bank
Pembangunan Malaysia Berhad and
Ministry of Tourism Malaysia for financing
under the Tourism Infrastructure Fund.
Meeting with Tourism Ministry: Mayo June
Auzust and September 2010.
16
MARKET STUDY
4.
4,1. OVERVIEW
4.1.1 Tourism the largest industry
Emerging Tourism Markets *The Coming Economic Boom
Madrid, 24 June 2009
17
" Global tourism in2011 performed better than expected with a 4.4o/o increase over
the previous year registering a record number of 980 million intemational tourist
r
:
+
!
'
arrivals. This growth was experienced in spite of the barrage of shocks that hit the
internationaleconomy such as the devastating Japanese earthquake and tsunami,
political changes in the Middle East and North Africa, civil unrest in some oilproducing countries, and the on-going financial turbulence in the euro area. AsiaPacific region grew by 6% with 11 million more arrivals to reach 216 million
internationaltourists.
Arrivals worldwide are poised to cross the threshold of 1 billion by the end of 2A12.
Growth is expec'ted to be in the range of 3 to 4 per cent which though slightly lower
than last year, will sustain the positive trend of 7 per cent from 2010. By region,
growth in Asia and the Pacific is expected to remain eolid between 4 and 6
per cent benefiting from strong lntraregional demand."
of the
World
,*
Wth tourism identified by the G20 Leaders Summit in June 2012 as one of the
sectors that can spur global economic recovery, and a new event, the Global
Tourism Economy Forum, launched in September 2012 to focus on the
"interdependency" of tourism growth and economic growth, the importance of this
sector has never been in a brighter spotlight.
Tourism Organization notes that 2012 represents a landmark: the year in which
international tourism arrivals reach the milestone of ,l billion. The UNWTO
predicts overall grov'rth in international arrivals to come in at 4 percent for the year.
"Amid the current economic uncertainty, tourism is one of the few economic
!
'
sectors in the world growing strongly, driving economic progress in developing and
developed countries alike and, most importantly, creating much needed jobs," said
UNWTO Secretary-General Taleb Rifai, to.open the Global Tourism Economv
Forum September 12,2A12. The Forum drew more than 1,000 attendees from 20
countries to Macao. 'As we lead up to the milestone of one billion,' Rifai added,
"we need to ensure that the tourism sector is supported by adequate national
The Leaders' Declaration, delivered at the annual G20 Leaders Summit, from the
meeting recognizes "the role of travel and tourism as a vehicle for job creation,
economic growth and development, and, while recognizing the sovereign right of
States to control the entry of foreign nationals" commits to *work towards
18
- industry in the
ln 20{1, international tourism receipts exceeded US$ I trillion for the firct time,
up from US$ 928 billion in 2010. ln real terms, receipts grew by 3.8%, following a
4.60/o increase
receipts continued to recover from the losses of crisis year 2009 and hit new
records in most destinations, reaihing an estimated US$ 1,030 billion (euro 740
billion) worldwide, up from US$ 928 billion (euro 700 billion) in 2010. ln real terms
(adjusted
international tourism
reach over 1.56 billion by the year 2A2A. Of these worldwide arrivals in 2020, 1.18
billion will be intra-regionaland 377 million will be long haultravellers.
Tourism demand depends above all strongly on the economic conditions in major
of disposable income
will
usually also rise. A relatively large part of discretionary income will typically be
spent on tourlsm, in particular in the case of emerging economies. A tightening of
world economic growth exeeds 4 per cent, the growth of tourism volume tends to
be higher.
The period 1975-2000 tourism increased at an average rate of 4.6 per cent a year.
The total international tourist arrivals in Asia and the Pacific for year 2004 are
152.9 million, a 27.8o/o increase over 2003. The total international tourist arrivals in
South East Asia for year 2OCH are 47.4 million, an increase of 30.6% over year
2003.
The Asia Pacific region is gaining market share at the expense of Americas and
European regions. The WTO projects that by the year 2A20, the region willsurpass
the Americas to become the number two tourism region behind Europe, with 397
million arrivals, growing at annual rate of 6.5%o. lt is an indication that the growth of
2A
spectacular.
Mass travel, which first began in the 1950s when millions of Americans and
Europeans travelled the world, has blossomed in Asia. The region is now regarded
as a major generator and receiver of tourism. A wealthy new middle class Asians
are taking to lhe skies and joining their European and American counterparts on
their pleasure, business, and adventure trips around the globe.
The rapid growth of the tourism industry has been attributed to a number of fiactors
including among otherc, strong economic growth, increase in disposable income
and leisure time, easing of travel restrictions, sucssful tourist promotion, and
recognition by the governments that tourism is a powerful engine of growth and a
generator of foreign exchange earnings.
ln the past few years low-cost airlines has been instrumental in higher frequency of
trips taking with shorter stay, opening up new routes and offering not only lower
prices, but also lesser restrictions with respect to length of stay or ueekend stay
over. More over, aside from extending the market of shorter trips, lorr-cost airlines
have also brought air travel.within the reach of groups of travellers with more
limited budgets but with a healthy appetite for travel.
Forecasts by the World Travel and Tourism Council for the Asia Pacific region
reveal by the year 2005, travel and tourism will generate US$ 1 trillion in gross
for
11.60/o
industry will create an additional 105 million new and indirect jobs. To support this
growth, US$ 553 billion in capital investments will be needed for the infrastructure
and super structure.
21
IfI $Tt
4.2
crl*hpaling
Tourism in Malaysia
Tourism is the second important sector and one of the major sources of foreign
exchange earnings in Malaysia. Malaysia welcomed 11,632,483 tourist arrivals for
the firct six months of 2a12, registering a growth ol 2.4a/o compared to 11,362,862
arrivals for the same period last year.
Correspondingly, total tourist receipts from January to June 2012 rose by 4.0o/o,
generating RM26.8 billion to the country's revenue compared to RM25.7 billion in
2011.
ASEAN region continued to be the largest contributor of tourist anivals with 73.87o
share of the total anivals. The top ten generating markets were Singapore
(5,832,330
+2O.Oo/o).
China (758,289
I +M.2o/o,),
Malaysia is in gfr place in world's top tourist destinations. Malaysia is one of the
two ASEAN countries among the top 25 top tourist destinations in the world closely
Under the Ninth Malaysia Plan, a total of 160 tourism projects costing RM1.8
Billion have been identified for implemeniation to boost the number of visitor to
24.6 Million by YEAR 2010. The 17.5 Million visitors spending a total of RM36.2
Billion achieved in Year 2006 augurs well for the achievement of the targeted 20.1
Million visitors for Visit Malaysia Year 2007.
22
[hil
From the trends of visitor anivals, it can be concluded that tourism is a growing
industry and much effort must be put in to create new tourism products to cater to
the increasing demands of the increasing tourist arrivals.
ryss
?3.e Mi$on
53.3Si 7 Mrtlion
30ff8
?2.0 iiil*on
4$ 5S1.? Mrlliqn
2ffi7
20.9 Mrlhcn
46 070 C Mrilion
?os
3?.45Mrlkon
36.?71.1 Milhon
?o05
16.4 Mrl{lo*
31.954 1 Miilion
2004
'!5"7 tlillron
39,S61.4 Million
20s3
10 5 ltrllrttrl
21.?g'?.1 i,{illiol!
2SS2
13.2 f,rrlli$n
25.781.1 Mrllicn
2961
't2 7 lr,lltstr
24.!?1 5 Mdlio*
2S00
10"2 Mdk*n
1?,335.4 Mftron
P,?
'$.*.,:
!'f
'93
'
thf
rAUg
23
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.
'
5;"q
,&l$
ift,$
Page
I of6
by fiHr*try sf ds*tin*tiott
t$l
ln 2011, there were 983 milliol internatimal touri$ arfivaldwor{dlsidi,, with a gfowth of 4.67a as @rnpared
to 940 million ;n 2g1g,tllt2l The top l0 intematiooal tcnrrism destinanions in 201 I were'[3lt1l
fut xrrtimrl
I*terrr*rissd
III{WTO
-lfitn- ,
*aak Country
.*X
{2flof2l
tourist
*Fii,
(2mllt2l
1
2
i
4
5
6
?
Errope
tl lfrance
,!&UqitedSain.r Nor&America
Asia
En"e.
el$ope
Euroee
ffiUnitedKi*gdon Eurqle
lcbina
'* Spuin
,l llrati
rilfu*!'
9 lffi Malalsia
l0 :l{Mexico
llosc:
milti6:
62.3
millid
5?.6rnillion
56.?
nillion
+r.r
*1i*
ryjllion
29:zmitliso
Ze.arniUion
Agia
24.7arillion
No*hAmsica 23.4million
Bmnerr
zou)
sillion
:59.80illioo
55,? million
, 52.? million
+3.Wo
43.6millio-
+5.?/o
million
+8.7/o
. 2E3milliur
+3.XA
7?.1
29.3
-arypg
,,
8 te*r**y
79 5
Effitr;
2?,0
ndllisr
' 24.6 millior
23"3 nillioa
26.9
'4T/o
+3.4*/o
+7.60/o
+5.5olo
+Q.6o/o
+0.5%
notingslz]
tsrrde*inicius ryoge;trI
-:
nenk
.
Counfy
{xnr}trl
srle*nio*rl
Glvtalaysia 24"?tnilli*n
Effosgfsng 22.3?millim
F rfrritanO 19.10 million
6
7
8
I
10
E Macau
lsingmorc
12.93 millio,n
10.39nillisr
g'S*rAI(*e" g.C*tiill*
- Indsresia 7.65 milliqr
ffifnAa
I Japan
24
tosri;t
rrrivds
Ictlo"
tee**&**I,
fuiaddpPlciftc, m i$t*eof6'l%
6.29rnitlion
6.22 million
z0t
24.7 Million
5S.l Billio*
:0tD
24.6 Million
56.5 Eillion
2CII19
23.6 Million
53.4 fiitlion
t0{ltt
Z?.S Million
49.6 Billion
1007
20.9 Million
46.
r0{16
17.4 Million
36.:l Eiflion
2005
16.a Million
3l.O Bltlion
25
Eillion
lhd
ln
Year 3oo9
FULLYEAR.
SELECTATTRM
co{ntry of Reiidellce
SINGAPORE
THAITAND
200a
11,003,492
1,493.789
1,428,605
iNDONESIA
BRUNEI DARUSSALAM
qb
2(}09
1 2,733,082
r,449,?62
1,085.1 15
3.405,360
1,061,357
PHlLIPFINES
397,884
447,479
VIETNAM
CAMBODIA
t22,933
149,685
35,464
43,146
949,464
1,019,756
]AFAN
TAIWAN
433,4f,?
190.979
398,746
267,461
?27,312
lNDIA
s50,738
264,338
589,839
284,890
77,AA2
22,108
101,664
WE5T ASIA
SAUDI ARABII.
UNTTED ARAS FN'IRATFs
74,632
34,954
IRAA'
63,165
77,6M
CANADA
197,859
'
s8,080
228,57I
223,?49
NEW ZEATAND
UNITED KINGDoM
56,117
370,591
SCAIIIDIN/IVIA
rfi,994
533,382
63,004
435,091
118,8?4
?3,817
2s,9L6
:3.1 r2
20,912
22,497
49,509
11L,139
DENMARK
FINLAND
427,076
NOfr.VyAY
21,516
sI4/EOFN
48,99
90,80:
NETHERLANDS
FRANCE
GERMANY
SWITZERI,AND
RUssIA FEDERATION
POLAND
ITALY
TURKEY
SOUTH AFRICA
s5,030111,525
26,439
26,308
11,745
38.945
8,152
?s,437
OTIIERS
Total
110,0*
128,288
28,523
29,202
12,544
46,352
8,265
23,556
Charrge
15.7
- 3,0
- 1.0
- 2.?
12.5
21.8
2I.7
7.4
- 8.7
3.6
- 15.0
7.1
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3.3
-36.8
50.9
13.4
2.4
24.9
12.3
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-9,5
4.5
1.8
22.4
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1,131,140
576,543
- 40.2
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terrorist attacks.
However, the paftern also reflects economic recovery, rising living standards and
significant
with its spa resorts providing particularly popular among travellers from both Asia
and farther afield. Malaysia's tourism sector may have been given a boost by the
lndian Ocean tsunami that struck the region at end-2004: damage to Thailand's
tourism infrastructure may have helped to divert tourist traffic to unaffected
countries, including Malaysia.
Domestic tourism has seen strong growth in recent years, although it was
affected to some extent by the economic downturn in 1998. The rise in domestic
tourism reflects special promotions, an increased number
of days taken as
holidays and, above all, higher standards of living. Rapid improvements in the
transportation system have provided faster and easier ac@ss to tourism
destinations. With the implementation of the five day work week, domestic tourism
has also been given a big boost. Taiping being situated 20 mins drive off the North
is an increasing trend for local bus operators to organise day trips for retirees to
visit local places of religious and touristic interest. This activity should
be
The building of budget and medium-priced hotels, and the restoration of historical
sites, as well as the upgrading of public amenities, have also facilitated the
development of domestic as well as international tourism, which is expected to
expand further in 2005-09.
Under the
th
Malaysia Plan, the private sector has been encouraged its part by
and will remain a priority. Programmes to promote domestic travel and tour will
focus on nurturing a planned holiday culture among Malaysians and encouraging
the local population to explore the diverse and interesting attractions in the
country. ln this regard, various exhibitions, fairs and special events will be
organised to promote value-for-money tourism packages and generate year-round
28
brand awareness for domestic tourism. The Cuti-cuti Malaysia tour packages,
student travel programmes and Bas Rombongan for special interest tour groups
will continue to be extensively promoted to boost domestic travel and tour.
To increase more domestic travel and tour, the private sector will be encouraged to
provide better recreational facilities as well as accommodation ranging from high-
end to the more affordable in order to cater for different target groups. The
expansion of LCC terminal capacity and more competitive routes are also
expected to facilitate greater domestic travel. The Federal and., state tourism
agencies will collaborate with the private sector to jointly organize extensive
marketing campaigns through interistate exhibitions and road shows to promote
domestic tourism in their respective states.
A major target market of the Taiping Cable Car is the Malaysian domestic tourism
market. The population catchments living within a t hour drive from the Taiping
Cable Car is more than 3 Million and 2 hour drive is more than 7 Million.
attract
at
least
4.2,3 Demand
Some 10,9+2,692 tourists comprising 50% of tourists to Malaysia came from
Singapore in 2007, and many of these stayed for only a short time. The secondlargest number of tourists in 2007 came from lndonesia 1,B04,sgs (8.6% of the
total). The largest market beyond the Association of South-East Asian Nations
(A$EAN) in 2007 was China 689,293, accounting for 3.5% of tourists, followed by
lndia (2%) and Japan (1.1o/ol. The most important non-Asian source of visitors in
2007 was Australia (1.4o/ol, closely followed by the UK. The average length of stay
just under six days. Receipts from international tourism grew to RM44.5 Billion
Around 50% of travel to Malaysia is classified as leisure travel. Business travel
is
probably
includes a high share of visits to friends and relatives, reflecting the close business
[hil
4.2.4 Supply-Tourism
Malaysia has a wide range of tourism destinations and a well-established system
of handling visitors. Destinations vary from Kuala Lumpur, which offers shopping,
entertainment and other capital-city attractions, and the beach destination of
Penang (one of the first to be promoted in Asia), to the states of Sabah and
Sarawak in eastem Malaysia, with their naturaland adventure-tourism attractions.
According to the official statistics on hotel guests, 31.7o/o of all visitors stayed in
Kuala Lumpur or its environs in 2007, with 33% staying in other destinations on the
western coast of peninsular Malaysia (a figure that must include a targe number of
Singaporeans staying in Johor state, which adjoins Singapore).
The island resorts (for example, Langkawi lsland) accounted tor 7.4o/o of hotel
stays in 2007, slightly more than the traditional highland resorts (except the
Genting Highlands, where there is a casino), which attract many domestic visitors.
Perak itself has a total of 10 tourist destination spots amongst which are:
10 PRODUK PELANCONGAN
.
o
.
.
.
.
.
.
.
.
Asia. A
benefits
of
an
Ialning CaHe
I
The Eighth Malaysia plan was designed to booEt the country's tourism industry by
popularizing country's considerable natural attractions. The Ninth Malaysia Plan
intensive
development.
Perak has the one of the largest land area and forest reseryes and gazetted
National forest parks among the states of Malaysia. The $tate Government is
actively promoting eco-tourism in the State and the Taiping Cable Car is one of the
rnost exciting eco-tourism projec't formulated todate.
As evidened by the Langkawi Cable Car, visitors can get to erperience at close
hand, the diverse flora and fauna of the unique rain forest in a safe, comfortable
and controlled environment.
31
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The penetration rates for "majof' tourist attractions from 20 to 40 percent in the
primary and 10 to 15 for the secondary resident market. These penetration rates
have been achieved in resident market segments with reaches of 0 - 80 km and 80
penetration rates for the tourist market are a function of the average
length of stay and purpose of visit.
Recognizing these limiting factors, the subsequent attendanre projections for the
Cable Car have been based on a best estimate of penetration rates for the first
growth potential in all subsequent years. Likewise, poor acceptance by the local
market can seriously affect the penetration of the tourist market due to negative
"word of mouth" advertising. However, with the benefit of the experience the
widely attractive tourism product which can pull in the expected crowds.
The composition of the total available market has been analylzed in terms of
residentrs and tourists. By applying appropriate penetration rates to each market
The total anticipated attendance can then be compared to the total available
market to determine an overall market penetration rate for the park.
This forecast is based on the assumption that the Cable Car will be a quality,
innovative design, be priced realistically and be professionally managed to the
standard expected of major tourist attractions.
35
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to cable car. TCCSB aims to increase it to 20% (The general trend in other
countries is around 20 to 30%)
from Malaysia to Taiping and the cable car. The company will also design and
promote merchandise to improve revenue.
The first year budget of RM500,000.00 for promotions will ensure that Taiping and
the Cable Car will attract tourists both locally and internationally.
The TCCSB will advertise in all tourist related and general publications and
periodicals. The leading tour agents around the world will be briefed on the cable
car and related attractions. lt will also coordinate with Ministry of Tourism to
include the cable car as one of the premier attractions in their promotion. A special
home page for cable car will be launched. There are plans to launch wedding
specials; moonlight dinner specials and special group promotions aimed at lean
traffic timings. ln the first year it is aimed to attract
37
14o/o
the Taiping area to ride the cable car. The company will set its goals to improve
this to around 257o within three years.
4.6. SALES
4.6.1 PRICING
The average ticket price for a return trip is RM17.50. This average price has taken
into account the discounts offered to elderly, children and group tours. This pricing
is comparable to other operations of similar nature in other parts of the world.
LangkawiCable Car
RM30 return
SD 8 return or (RM19)
RM 128)
From the table above, the Taiping Cable Car is appropriately priced in the middle
range and should be able to achieve its targeted rider ship as it willgive the visitors
is
of tourisi visitation will determine if this figure should be reduced due to lower
spending patterns of the resident market. At this per capita spending rate the
annual revenue of M$8.75million suggests a warranted investment level between
RM55-65 million with a payback range ol 10-12 years. A lower per capita spending
would decrease the investment on a proportionate basis while a higher per capita
spending will accelerate the return period.
4.6.2 RETAtLtNc
TCCSB plans to operate retail counters and snack counters in stations. The retail
outlets will sell promotional items on Taiping, Cable car and also permitted
geological specimens. The general trend elsewhere around 30Yo of the revenue is
-_
realised from merchandise sales. TCCSB plans to exploit this segment to the
fullest. Revenue and profits from retailing and merchandising activities are NOT
taken into account in the financial analysis of the cable car operations but will
serve as a buffer for funding cash flow deficits in the operating revenue of the
cable car.
and
advertisement brochures in all the airports in the country and also at selected
countries. Some of the displays will be on reciprocal basis by allowing partners to
display
advertisements
TCCSB will work closely with the State and Federal Tourism Authorities to
aggressively promote the cable car the moment construction work commences as
it will give a lead time of at least 12 months before operations @mmence. Media
and road show promotions showcasing the cable car wilt be organized through out
the country to create awareness of the Taiping Cable Car.
39
4,7
[[d
RISK ANALYSIS
INTRODUCTION
The purpose of this section is to discuss the aspect of risk associated with Cable
Car development. Although there have not been a c,ommercial failure in the
development of cable c:trs in this region, the risk factors involved will also be
considered in this particular case to answer questions raised on the financial risks
involved in such a project.
CAPITALIZATION RATES
Historically, cable car has been considered to fall into the higher-risk, lower-reward
of up to 80% of total project costs reinforcing the view that such projects
are
PREDICTABLEPERFORMANCE
Cable Cars have become such a known product in this part of the world that their
performan@s are highly predictable. However, predictability implies knowledge of
1)
2\
3)
4)
Thus, unless a cable car installation substiantialty deviates from the norm, the
answer the firct three questions. These are areas that cannot be positively
quantified because the historicaldata simply does not exist.
On the other hand, there are some factors which can be predicted and will
decrease our risk factor, namely, the cost of maintenance and operations. The
Cable Car is planned to be new and exhilarating, yet the vast majority of its
facilities are proven and tested systems which are known to be safe, reliable and
readily maintainable. lt will be the theme, the ride erperience and environment that
The following chart conveys the options of minimum and maximum risk for the
Cable Car. Ultimately, the developer is better prepared if they consciously enter
into the maximum risk category in areas where it may not be avoided. However,
caution is recommended if in reviewing the fuctors below it is found that the Cable
Car is frequently in the high risk areas.
RISK FACTOR
MINIMAL RISK
HIGH RI$K
lnvestment level
Product
Known, established
Experimental, new
Climate
Year Round
Seasonal
Management
Professional,
experienced
Non-professional,
inexperienced staff
Market
Representative
demographics
Abnormal
demographics, sparse
residential market
Entertainment
eryerience
Excessive price,
inadequate capacig
41
lhd
SUMMARY
Even though demographics and statistics may support the project, the
reaction of the market is still speculative.
ln summary, the only factor which is beyond management control and is in the
maximum risk categpry is the existing make-up of the local residence and their
willingness and ability to pay and visit the Cable Car. All other factors are in the
minimum risk category or are at the discretion of the developer.
Therefore, it is the conclusion that the success of the Taiping Cable Car is largely
under the conlrol of the current management team.
5.
til;
rl
i.,
z'\
Operation Engineer
t----.--.-.----
**---'--vt'
ir
t:
Assistant
Electrician
Electronic
Technical
MechanicalSpecialist
Teehnician
$ecurity
Utility Handyman
MARKETING
45
6
2
in
"CIDB
4.
The Technical Adviser will be Mr. Hilar Manz, a former design and
an
Funicular Railways
the
Hilr
pin:istration
5.1 Management
{. The Executive
Bachelor
received
He
served as Mayor of lpoh, Perak from 1998 to 2001 and held the positions
of Secretary General at the Ministry of Youth & Sports and later at the
Ministry of Domestic Trade & Consumer Affairs Malaysia.
of Metrology Corporation Sdn Bhd, the privatized arm of the Weights and
Measures Department of the Ministry of Domestic Trade and Consumer
Affairs, Malaysia.
43
Financial Projections
ELETTIENTS
Euro
EQUIPMENT COST
*
*
"
7,000,000.00
28,000,000.00
Cables
Station equipment
Mechanicalequipment
Electricalequipment
5,000,000.00
2,500,000,00
HELICOPTER SERVICES
9 TOWERS
lll
B
ctvrL woRKs
LOWER STATION BUlLDlt'lGS INCL
SUBSTRUCTURE WORK
(i)
(ii)
(ilr)
Foundations
Site preparation / protection
Building Works incl. car park
1,000,000.00
700,000.00
2,000,000.00
3,700,000.00
il
0
(iD
(ilr)
UPFER STATION
Site preparation/protection
Foundations
Building Works
1,000,000.00
1,000,000.00
2,000,000.00
4,000,000.00
ii
& E INFRASTRUCTURE
PRELIMINARIES
2,600,000.00
2,000,000.00
47,800,000.00
2,390,000.00
TOTALCOST
46
50,190,000.00
Itidru
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50
Conclusion
The Taiping Cable Car proiect is a financially and economically viable projec{ due to
a number of factors:
(r)
Growth Market
The project is being implemented in a growth market which has been
identified as a key engine of growth for the Malaysian economy.
Government support for.this industry is evidenced by the RM1.8 Billion
allocation under the 9'n Malaysia Plan and the many events and
promotions undertaken by both the State and Federal Ministries of
Tourism.
With such support, the tourism industry is set for high growth and being
a tourism product, the Taiping Cable Car would benefit and do well
financially.
(2t
Risk
The risk facing the company can be considered as minimal, especiaily
when all-important parameters are taken into consideration and with
the support of the Tourism Agencies of both Perak and Malaysia.
(3)
$ensitivity to Economy
The Company is able to sustain to any eventuality of slow down in the
economy or the international tourisdr trade as it caters mainly to the
domestic tourist trade.
(4)
Based on the above factorc, the viability of the project is assured and
financing for the development of the Taiping Cable Car is highly
recommended.
51
lfiil
APPENDIX
Directors' Profile
APPENDIX 2
APPENDIX 3
APPENDIX 4
APPENDIX 5
APPENDIX 6
52
rl
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, The Authorised
I
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54
l
Tainlns GrtleGu$ilnDhd
}
&sfr_@(J
DIRECTORS PROFILE
INTRODUCTION
Taiping Cable Car Sdn Bhd is a newly set-up company which has signed a concession
agreement with the State Government of Perak to develop a cable car system up Bukit Larut,
Perak Darul Ridzuan.
Its core team members have the benefit of experience in the planning design, construction
and operations ofcable cars.
This profile will provide relevant information on the Company and profiles of the Directors
The Company is headed by Y. Bhg. Dato Seri Talaat Hussain, a former senior Government
olficer who is now engaged in diversified businesses.
He is assisted by Hj. Ibrahim Hamzaho a former senior govemment servant and presently
Executive Chairman of Metrology Corporation Sdn Bhd and Mr. Alan Tan Swooi Heng, the
Project Management consultant for a number of cable car and funicular railways projects in
Malaysia, Singapore and Thailand.
2.
DIRECTORS OF COMPAITY*
NAME
DESIGNATION
Executive Ghairman
Director
Director
3.
SHARE CAPITAL*
AUTHORISAD
PAID UP
I
SHAREIIOLDERS
500,000 SHARES
oF RM I EACH
.:
500,000 SIIARES
oF RI\{ I EACII
$HARE
SHARE
SHARE
53
- 150,000
- 200,000
. {50,000
Irinins
GrblG
Gu$dn
[lil
DIRECTORS PROFILE
p
e
.
Bachelor
from Cornell University, United States of America. He had also attended the
Senior Executive Program at London Business School, United Kingdom and
Ministry of Youth & Sports and later at the Ministry of Domestic Trade &
Consumer Affairs Malaysia. Currently, he sits on the Board of Shell Refining
He is cunently
j
Director
company listed on the Second Board of the KLSE and Executive Chairman of
55
in the country amongst wfrich are the see Hoy chan and Berjaya Group of
Presently
Jobs undertaken include being the project management consultant for the
development of the Langkawi Cable car Project in Langkawi, Kedah by the
Langkawi Development Authority. This fast track project, \rhich is now in
operation, was completed within 15 months of work commen@ment after 6
months of planning and design
He had just completed the RM60 Million Upgrading Works for the Penang Hill
Funicular Railways and was awarded "Excellence Award
2011" from CIDB.
56
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