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Idea Selfcare Guide
Idea Selfcare Guide
(Home WiFi)
Contents
1.
ii.
b.
c.
d.
2.
3.
4.
Contact Us ................................................................................................................................................... 10
March14
Ver.1
CPE / WiFi Router customers (If you are a wireline /ethernet customer i.e., without
CPE/wifi router, please refer Point 2)
Please refer below setup & connection illustration to connect with Idea Wi-Fi Service.
Check
LED
Glowing
& Power
Switch
ON
Pairin
g
Passw
ord
1Netw
ork
Passw
ord
21
Router
Admin
Passwor
d
Roof top
cable
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NOTE: Do not press reset button at the back of your indoor CPE/WiFi router. Doing this will erase your
network configuration and a chargeable engineer visit as applicable will be required.
ii.
Ethernet / Wireline customers (without CPE / WiFi router):
Please refer below Setup & Connection illustration to connect with your Idea Wire-line Broadband
Dialer Password
Must be changed
every time on
change of Network
Password in
CWSC/Self Care
A
Check Port LEDs
glow on proper
cable insertion
Check LED
Glowing &
Power
Switch ON
2 1
Network
Password
Roof top
cable
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b. Manage Password
a) IDEA Wi-Fi Connection involves 3 types of passwords for configuration:
i.
Home Wi-Fi Pairing Password: Used to connect devices with indoor CPE / Wi-Fi Router and is
configured as Pass Phrase or Pass Key in SSID configuration. You should ONLY change pairing
password to prevent any security hazard.
Post changing Pairing Password in your WiFi router, change password in laptop/mobile phone
by right clicking on your WiFi icon in system tray (right bottom corner) and follow further
instructions.
ii.
Indoor CPE Admin Password: Used to login into your indoor CPE/Router for Internet
Configuration. Please ensure physical connection with your CPE to login. Default User Name /
Password are either admin / admin OR admin / password for most of Wi-Fi Routers and
IP address as 192.168.1.1 (refer back of router for details)
iii.
Network Password: Received in SMS from Idea on activation of services. It enables you to connect
with Idea Wi-Fi / Wire-line Services and is stored in both, the CWSC/Self Care portal AND INDOOR
CPE / Dialer as applicable for your connection. This password must not be changed anytime as it
may lead to disconnection of your services from network.
To change your password: Login to Self Care Portal, go to My Tools and follow instructions on page.
If you have changed your Network Password in Self Care Portal you will be required to change same
in your indoor CPE / Dialer as applicable to resume your internet services. To know how to change
your Password in Indoor CPE please refer one sample case for TP-Link indoor CPE. Refer WiFi router
setup section.
Do not change user name / password in self care portal, as this will also require changing same
in wifi router / dialer as applicable. A chargeable field visit (as applicable) is offered by idea for
reconfiguration of indoor cpe / wi-fi router or dialer in such cases.
As a practice change only security pass key of home wifi network in wifi router to prevent any
security hazard.
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c.
If you are facing slow speed problem, than please refer steps below for assistance:
a. Check FUP (Fair Usage Policy) speed:
Check in Self Care Portal if quota as per your tariff plan has already been consumed.
FUP speed indicates the speed that a subscriber will experience after the bundled data is
consumed for that month.
For monthly postpaid plan customers under FUP speed, original plan speed will be restored
at the start of each billing cycle & for half yearly plan customers at the start of every month.
b. Run speed test:
Run Speed Test on selfcare portal to know your available network speed upto Idea ISP
Gateway.
It indicates achievable network speed.
However, the actual application/website speed may be low due to overhead data sent by your
application / browser.
Website browsing speeds are dependent on bandwidth available & congestion at the
respective servers of websites. Some website often open slow due to high traffic that hits to
their servers during all time of day, viz. Websites for train ticket booking, or
Government Taxation websites. Always browse some other websites and check.
All Wi-Fi Router/Indoor CPE operate under TRAI guidelines, allowing coverage only upto few feets.
Every obstacle placed between your Wi-Fi router and wireless computer creates signal loss, viz.
Leaded glass, metal, concrete walls, water, and will inhibit signal range.
Move away your laptop in small increments to determine the maximum range of your CPE in your
premises.
Check to see how many bars are Green in your Wi-Fi Icon
Move closer to your Wi-Fi router for better coverage.
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Manage your Idea WiFi account online by logging in to selfcare portal i.e., https://selfcare.ideawifi.com with your 12 digit account number and password.
Through selfcare portal you can:
o View bill amount & make payment online
o View last 3 bills / recharge history
o View current usage
o Access your account & service details
o Subscribe to Value Added Services
o Prepaid plan subscribers can renew plan online
o Change your registered mobile number or email id online & much more
Bill Generation
Bill gets generated on the 1st of the calendar month as per the bill cycle frequency.
For monthly plan customers, the bill gets generated on 1st of every calendar month. For
customers on 6 month tariff plans, there are only two fixed bill cycles: 1st July & 1st January
Example: Subscribers started using the connection on 22nd June 2013, the first bill will be generated
on 01st July 2013 and subsequent bill on 01st January 2014. In case the customer starts using the
connection on 22nd July 2013, the first bill will be generated on 01st January 2014 and subsequent bill
on 01st July 2014.
ii.
WAN Setup: To configure Idea Internet (PPPoE) settings, refer steps as below:
a) Power ON the Router & Connect your router directly with PC LAN port using LAN cable (supplied
by your manufacturer). Please do not use cables supplied by Idea Wi-Fi for your connection as
that may not work.
b) Launch your browser & Login in Wifi Router with below details: Default IP - 192.168.0.1;
Username- admin; Password admin (Refer the sticker / label on the backside of your router to
access router configuration page and username)
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c) Network Select PPPoE in WAN Type User Name- Enter (Sample format accountnumber@IDEA-ABD ) in same format as received in SMS, in Account Field and Latest
Password in Password and Confirm Save. (Password is case sensitive)
d) Select dynamic IP/DHCP mode for obtaining IP address from network (ref picture above)
e) Click on Save & wait for 30 Second before Reboot.
Note: Please ensure you have selected below settings for PPPoE Connection setup.
1. In WAN setting, Connection Type must be PPPoE & DHCP/Dynamic IP selected.
2. In WAN setting, Connection Mode must be Connect automatically or Continuous Mode.
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iii.
c) Go To Wireless Wireless
SecuritySelect
WPA/WPA2-Personal
(Recommended)Select
Version WPA2 Personal
Select Encryption- AES
Enter Security Key in
Password BoxSave. Note:
This password will be
required to configure in all
your laptops & desktops to
access Wi-Fi and can be
changed when required.
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Contact Us
For any query, request, complaint or feedback related to Idea WiFi service, call or write an email
to contact center. The details are as below:
o Call toll free number: 1800 833 1111
o Write an email on below mentioned email id
City
Ahmedabad
Cochin
Hyderabad
Pune
Vizag
Email Id
ccare.gj@idea.adityabirla.com
ccare.kerala@idea.adityabirla.com
ccare.ap@idea.adityabirla.com
ccare.mh@idea.adityabirla.com
ccare.ap@idea.adityabirla.com
Remember to keep the Idea WiFi user id / account number handy while contacting the call enter
for timely response.
Note: Do not directly call to sales or technical Idea WiFi representative. Incase of any query or
complaint always call contact center where you will get timely resolution.
-x-
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