Brenan Epley

Objective
Experience
Nita Faye Flowers and Gifts

2009-2012

Florist Assistant/Sales Associate

Assisted customers with general questions, took local deliveries, handled credit card and cash
transactions, sent monthly statements, and entered invoices into computer system.
FedEx TechConnect

2012-2014

Customer Service Representative

Handled inbound calls from outside customers and internal employees. Assisted customers with
tracking shipments, scheduling pick-ups, answered questions about rates, drop-off information,
handled company account numbers, and answered general FedEx questions.

FedEx TechConnect

2014-present

Cargo Claims Agent

Investigate damaged shipments up to $5,000 and lost shipments up to $500 through FedEx Freight.
Determine whether carrier liability is established through thorough investigation. Handle customer
emails and phone calls regarding amendments and declinations. Inform claimants on FedEx Freight
Rules Tariff. Review pricing agreements such as tariffs and contracts to determine our maximum
liability.

Education
Berryville High School

2011

High School Diploma

Arkansas Tech University

2016

Bachelors in Criminal Justice & Minor in Psychology

Skills
Average 65 words per minute. Experience with Microsoft programs. Patient when explaining protocol
and policies. Excellent customer service skills both verbally and written. Excellent organizational
skills. Extremely punctual and detail-oriented.