Professional Documents
Culture Documents
1.02 FCM Trans - The Five Star Doctor
1.02 FCM Trans - The Five Star Doctor
1.02 FCM Trans - The Five Star Doctor
02
18, June, 2015
SESSION OBJECTIVES
DEFINITION OF TERMS
Relevance
- The degree to which most important problems
are
tackled
* Universal relevance
- universal access to health
- give help first to those who suffer the
most
- use local resources
Quality
- Use of evidenced-based data & appropriate
technology
to delivercomprehensive health care to
individuals and populations, taking into account their
social, cultural, and
consumer expectations
Cost-effectiveness
- Those that have the greatest positive impact
on the health of a society while making the best use
of its
resources
Equity
- Striving toward making high-quality care
available to all - Peoples needs, rather than social
privileges, guide the
distribution of opportunities for
well being
1.
2.
3.
4.
5.
Doctors
of
tomorrow
must
be
excellent
communicators in order to persuade individuals,
families, and communities in their change to adopt
healthy lifestyle and become partners in the health
effort.
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b. Bracketing
- Temporarily set aside our own feelings,
thoughts, and judgments
- Make space in our hearts and minds for
what the patient is really saying
c.
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Leading
c.1. Indirect Lead
- Opening invitations made by the
doctorcounselor for the patient
to talk about anything
he desires/
wishes
- Allows patient to go wherever he
chooses, with the encouragement of the doctorcounselor
-Appropriate question:
What would you like to talk
about?
What can I do for you?
- Do not say:
What is your problem?
This may come off as too
threatening
- Use forms of words or phrases:
Yes, Go on, And then, Uh-hmm
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d. Reflecting
content,
feeling
and
experience
- The patient who is emotionally burdened
is unable to see
himself or his situation
clearly
- Acting as a mirror to reflect the patient
and his situation
so that the patient can see
himself and his situation more clearly and thus
take the most appropriate action to
change his
situation.
- Takes the verbal content of what the
patient says by paraphrasing it so as to make it
Transcribers: Agra, Cueto, Pinon, Sy, Verin
clearer
d.1. Reflecting content
Paraphrasing gets the essential
content of the patients message
and restates it in a more
summarized
and
organized
manner.
Perception check - in interrogative
form, reorients the doctor if the he
was mistaken, gives the patient
the chance to reexplain himself in
a clearer manner
d.2. Reflecting feeling
- Doctor-counselor articulates the
feelings of the
patient by making
an observation
ex. You seem to be quite anxious
about your
sore throat
d.3. Reflecting Experience
- Reflecting the non-verbal cues to
the patient
ex. I noticed that your lips
quivered when I
talked
about blood
e. Focusing
The
doctor-counselor
stirs
the
conversation into the topic
that is relevant to
the patients concern
ex. "This point seems worth looking at
more closely."
"You said something earlier that I want you
to go back to.
f.
Probing
- The doctor-counselor asks questions that
can elicit more information from the patient.
- Should be open-ended and NOT
answerable by a yes or no.
Ex. Looking back, what would you do
differently now, if
anything?
Compare this to what others have done.
What did your supervisor say /
do?
What was the
outcome?
Why did you do that?
3. Researcher/ Lifelong Learner
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4. Manager / Administrator
Skills of Manager/Administrator
The referral system
Community organizing & management
Resource
generation
&
financial
management
Health policies & legislation
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