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Checklist of Recommended ITIL Documents For Processes and Functions
Checklist of Recommended ITIL Documents For Processes and Functions
ITIL process/
function name
Strategy
Management
for IT Services
Service
Portfolio
Management
Strategic Plan
Service Portfolio
Service Charter
Change Proposal
ITIL process/
function name
Financial
Management
for IT Services
Demand
Management
Business
Relationship
Management
Customer Portfolio
ITIL process/
function name
Design
Coordination
Service
Catalogue
Service Catalogue
ITIL process/
function name
Service Reports
ITIL process/
function name
Availability
Management
Availability Plan
ITIL process/
function name
Capacity
Management
IT Service
Continuity
Management
Capacity Plan
ITIL process/
function name
Information
Security
Management
Recovery Plan
Security Controls
ITIL process/
function name
Supplier
Management
Underpinning Contract
Supplier Portfolio
ITIL process/
function name
Transition
Planning and
Support
Supplier Survey
Transition Plan
10
ITIL process/
function name
Change
Management
Change Record
11
ITIL process/
function name
Service Asset
and
Configuration
Management
Release and
Deployment
Management
Configuration Records
Audit Reports
12
ITIL process/
function name
Service
Validation and
Testing
Test Plan
Change
Evaluation
Evaluation Report
Knowledge
Management
13
ITIL process/
function name
Event
Management
Incident
Management
Event Catalogue
Event Record
Incident Catalogue
Incident Record
14
ITIL process/
function name
Request
Fulfillment
Problem
Management
Problem Catalogue
Problem Record
15
ITIL process/
function name
Service Desk
Technical
Management
Skills inventory
Access
Management
IT Operations
Management
16
ITIL process/
function name
Application
Management
7-step
improvement
process
Operations Log
Application Portfolio
17
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