MICHAEL L.

OLIVER
Cell: (731)-612-8808 E-mail: michaelloliver20@gmail.com

SKILLS AND ABILITIES

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Excellent communication skills- written and spoken

Outstanding people skills
Professionalism, diplomacy, tactfulness- to generate positive company image
Good at presentations
Self-motivated, initiative, high level of energy.
Technically skilled --cross-platform expertise (Win/Mac) and proficiency in Word, Excel, and PowerPoint
Adaptability and ability to work under pressure

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Cold Calling
Customer Service
Inventory
Maximizing Sales

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Account Management
Client Retention
Marketing
Profitability

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Presentations
Teamwork
Persuasion
Achieving Results

RELEVANT EXPERIENCE
Customer Service/ Retail

Conferred with customers by telephone or in person to provide information about products or services, take or
enter orders, cancel accounts, or obtain details of complaints.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
Determined charges for services requested, collect deposits or payments, or arrange for billing.
Described merchandise and explain use, operation, and care of merchandise to customers.
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Answered questions regarding the store and its merchandise/services.

Real Estate Sales I Time Share Sales

Presented purchase offers to sellers for consideration.

Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
Compared a property with similar properties that have recently sold to determine its competitive market price.
Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.
Accompanied buyers during visits to and inspections of property, advising them on the suitability and value of
the homes they are visiting.
Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and
leases.
Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms
and conditions of purchase agreements are met before closing dates.

WORK HISTORY
Sales Representative
Time Share Sales Representative
Office Manager
Sales and Leasing
Time Share Agent

Walker Furniture - Las Vegas, Nevada

The Jockey Club - Las Vegas, Nevada
ReMax Heritage - Boulder City, Nevada
Red Crown Realty - Las Vegas, Nevada
The Grand View Hotel- Las Vegas, Nevada

EDUCATION
Medical Assisting Diploma - Northwest Career College
High School Diploma- Southern Nevada Technical Center
UNLV- Completed 90 credit hours towards Bachelor of Science Major in Biology

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06/2014 to 11/2015
06/2012 to 06/2014
06/2010 to 06/2012
04/2008 to 06/2010
03/2006 to 04/2008