Expectation

According to Markel (2014), communicating in group meetings, it is best to speak in helpful a tone
that is not critical or overbearing to avoid personality clashes or disputes about the project (p.40).
Conflicts will be dealt with diplomatically and on a vote-based system, where in case of a tie the
project manager will have the final decision. All members are expected to take on responsibilities
such as, but are not limited to; timekeeping, academic integrity, civility, and full participation. Team
members will be expected to:
Complete any assigned task in an effective and timely manner, whereas to not disrupt the
flow of progress
Keep timesheet updated for any tasks worked on outside of the scheduled meetings
Execute professionalism while supporting other team members with their tasks
Forewarn the project manager of any possible delays in their respective assignments
Follow all expectations and objectives stated by the charter or be held accountable based in
the Resolving Conflict section
Resolving Conflict
When resolving a conflict, all team members should proceed according to the steps below: 5
1. Find the source of the conflict between team members and decide on issue importance based
on priorities, principles, or values involved (Williams).
2. Discuss aforementioned conflict with a designated mediator or team manager who will,
have the ability to remain neutral. Gather facts and talk over the issue with the people
involved (Townsley, n.d., Team Resolution Process para. 3).
3. All team members will be informed of the areas of agreement and disagreement between the
conflicting views
4. All team members will take a vote where majority wins. If in case of a tie, the project
managers vote will be the final decision.
If all steps in Resolving Conflict have been adhered to and a resolution was not
reached upon within the group, the Corrective Policy outlined in the following
section should be instated.

References:
Markel, M. H. (2016). Practical strategies for technical communication (2nd
ed.). Boston, MA: Bedford/St. Martin's, a Macmillan Education imprint.

Townsley, C. A. (n.d.). The Team Building Directory. Retrieved December 09,

2016, from http://www.innovativeteambuilding.co.uk/resolving-conflictin-work-team/
Williams, S. (2003, January 7). Conflict Management: Style and Strategy.
Retrieved December 09, 2016, from
http://www.wright.edu/~scott.williams/LeaderLetter/conflict.htm