Library Bar

3 Center Road, Dudley MA 01571

(508) 808-3379
LibraryBar.com
October 8, 2016
Jason Rawinski
Chief Financial Officer
Nichols Hospital
123 Fake Street
Dudley MA 01571
Dear Mr. Rawinski:
Thank you for your letter of October 3, in which you addressed a discrepancy on your
order of two kegs of our seasonal beer, made on September 20th. I am sorry for the
inconvenience of receiving only one keg; the second keg will arrive before October 9. We
will also be including a voucher for two free kegs on your next order, valid for any of our
specialty microbrews.
The problem was the result of an error in the way we organize small keg deliveries.
Originally we used hand written invoices, as a result the two looked like a one. Our
delivery drivers also did not double check the original invoice to check discrepancies.
The Library Bar since has begun to enter every invoice into the computer, as well as
send a copy to customer for them to confirm the order. Our drivers will also check the
order after loading the car, and prior to delivering to ensure mistakes like this will not
happen again.
Thank you for taking the time to write to us. We value Nichols Hospital as a customer
and hope to continue our business together. If you have any questions or comment,
please contact me personally.
Sincerely,

Dailaine R. T. Dos Reis

CEO