TCVN 4391 2015 PDF

TCVN
TIU CHUN QUC GIA
TCVN 4391:2015
Xut bn ln 3
KHCH SN XP HNG
Hotel Classification
H NI 2015
TCVN 4391:2015
TCVN 4391:2015
Mc lc
Trang
Li ni u ............................................................................................................................................. 4
1 Phm vi p dng ............................................................................................................................... 5
2 Thut ng v nh ngha ................................................................................................................... 5
3 Phn loi, xp hng khch sn ......................................................................................................... 7
4 Yu cu chung .................................................................................................................................. 7
5 Yu cu c th .................................................................................................................................. 8
6 Phng php nh gi .................................................................................................................... 36
Ph lc A (quy nh) Ni dung v thang im nh gi xp hng khch sn ....................................... 38
Th mc ti liu tham kho.................................................................................................................. 64
TCVN 4391:2015
Li ni u
TCVN 4391:2015 thay th TCVN 4391:2009.
TCVN 4391:2015 do Tng cc Du lch bin son, B Vn ha,
Th thao v Du lch ngh, Tng cc Tiu chun o lng
Cht lng thm nh, B Khoa hc v Cng ngh cng b.
TCVN 4391:2015
TIU CHUN QUC GIA
TCVN 4391:2015
Khch sn Xp hng
Hotel Classification
1 Phm vi p dng
Tiu chun ny qui nh cc yu cu xp hng khch sn, khng p dng xp hng cc loi c
s lu tr du lch khc.
Tiu chun ny cng c th c tham kho khi thit k xy dng mi, ci to nng cp khch sn.
2 Thut ng v nh ngha
Trong tiu chun ny p dng cc thut ng v nh ngha sau:
2.1
Khch sn (hotel)
C s lu tr du lch c xy dng thnh khi, m bo cht lng v c s vt cht, trang thit b
v dch v cn thit phc v khch.
[TCVN 9506:2012, nh ngha 2.3 c sa i]
2.2
Khch sn ngh dng (resort)
C s lu tr du lch c xy dng thnh khi hoc thnh qun th cc bit th, nh thp tng, cn
h, thng khu vc c cnh quan thin nhin p, khng kh trong lnh, thng gn bin, gn sng,
gn ni, m bo cht lng v c s vt cht, trang thit b v dch v cn thit, phc v nhu cu ngh
dng, gii tr, tham quan ca khch.
[TCVN 9506:2012, nh ngha 2.3.9 c sa i]
TCVN 4391:2015
2.3
Khch sn ni (floating hotel)
C s lu tr du lch neo u trn mt nc v c th di chuyn khi cn thit, m bo cht lng v
c s vt cht, trang thit b v dch v cn thit phc v khch.
[TCVN 9506:2012, nh ngha 2.3.7 c sa i]
2.4
Khch sn bn ng (motel)
C s lu tr du lch c xy dng thnh khi gn ng giao thng, c bi xe nhm phc v nhu
cu lu tr ca i tng khch du lch s dng phng tin giao thng ng b (xe my, t) i du
lch hoc ngh ngi gia nhng chng ng di ca khch du lch, m bo cht lng v c s vt
cht, trang thit b v dch v cn thit phc v khch.
[TCVN 9506:2012, nh ngha 2.3.8 c sa i]
2.5
Bung ng (hotel room)
Bung ca khch sn c phng ng v phng v sinh.
Bung ng hng c bit (suite) c th c thm phng khch v phng v sinh, bp nh, quy bar.
2.6
Bung c bit cao cp (presidential suite/royal suite/ambassador suite)
Bung ng thng hng vi trang thit b, tin nghi hin i, cao cp nht p ng yu cu phc v
nguyn th quc gia hoc khch cao cp.
2.7
Tng phc v c bit (Executive floor)
Khu phc v c bit (Executive Lounge )
Tng (hoc khu vc) c cc bung ng cao cp nht trong khch sn, c l tn ring phc v khch
nhn v tr bung nhanh, c din tch v trang thit b, tin nghi ring dnh cho khch ca tng (hoc
khu vc) th gin, n ung, hi hp.
[TCVN 9506:2012, nh ngha 3.9.4 c sa i]
2.8
Phng hi ngh (Conventionroom)
Phng c trn 100 gh, c trang thit b phc v hi ngh, hi tho ln.
[TCVN 9506:2012, nh ngha 3.9.5.1 c sa i]
6
TCVN 4391:2015
2.9
Phng hi tho (seminar room)
Phng c t 50 n 100 gh, c trang thit b phc v hi tho, hi ngh nh.
[TCVN 9506:2012, nh ngha 3.9.5.2]
2.10
Phng hp (meeting room)
Phng c di 50 gh, c trang thit b phc v hp nhm.
[TCVN 9506:2012, nh ngha 3.9.5.3]
3 Phn loi, xp hng khch sn

3.1 Phn loi khch sn
Trong tiu chun ny, theo tnh cht t chc hot ng kinh doanh, khch sn c phn thnh 4 loi
c bn sau:
a) Khch sn;
b) Khch sn ngh dng;
c) Khch sn ni;
d) Khch sn bn ng.
3.2 Xp hng khch sn
Cn c theo v tr, kin trc, trang thit b tin nghi, dch v, ngi qun l v nhn vin phc v,
an ninh, an ton, bo v mi trng v v sinh an ton thc phm, khch sn c xp theo 5 hng:
1 sao, 2 sao, 3 sao, 4 sao, 5 sao.
4 Yu cu chung
4.1 V tr, kin trc
Thun li, d tip cn, mi trng cnh quan m bo v sinh, an ton.
Thit k kin trc ph hp vi yu cu kinh doanh, cc khu vc dch v c b tr hp l, thun
tin.
Ni, ngoi tht c thit k, bi tr, trang tr hp l.
4.2 Trang thit b tin nghi
Trang thit b, tin nghi cc khu vc, dch v m bo y , hot ng tt, cht lng ph hp
vi tng hng.
TCVN 4391:2015
H thng in chiu sng m bo yu cu tng khu vc, cung cp in 24/24 h, c h thng in
d phng.
H thng nc cung cp nc sch v nc cho cha chy, c h thng d tr nc, h thng
thot nc m bo v sinh mi trng.
H thng thng gi hot ng tt.
H thng phng tin thng tin lin lc y v hot ng tt.
Trang thit b phng chng chy n theo quy nh ca c quan c thm quyn.
T thuc v mt s loi thuc s cu cn hn s dng.
S , bin ch dn v n bo thot him hnh lang.
Cc bin ch dn hng v ch dn chc nng (phng v sinh, vn phng, s tng, s phng).
4.3 Dch v v cht lng phc v

Dch v v cht lng phc v theo quy nh i vi tng hng tng ng.
4.4 Ngi qun l v nhn vin phc v
c o to chuyn mn, nghip v, ngoi ng, tin hc ph hp vi v tr cng vic v loi hng
khch sn.
C sc kho ph hp vi yu cu cng vic, c kim tra nh k theo quy nh ca php lut (c
giy chng nhn ca c quan y t c thm quyn).
Mc trang phc ng quy nh ca khch sn, c ph hiu tn trn o.
4.5 Bo v mi trng, v sinh an ton thc phm v an ninh, an ton, phng chng chy n
Thc hin tt cc quy nh v bo v mi trng, v sinh an ton thc phm v an ninh, an ton,
phng chng chy n.
5 Yu cu c th
Khch sn c xp hng t 1 sao n 5 sao theo cc tiu ch trong Bng 1. Cc mc quy nh trong
cc tiu ch phi t l mc ti thiu.
Hng 1 sao
Thun li
Khu vc bung
ng cch m tt
ng vo m
bo cho ngi khuyt
tt tip cn s dng
Ni, ngoi tht

c thit k, bi tr,
trang tr hp l
Thit k kin trc

ph hp vi yu cu
kinh doanh, cc khu
vc dch v c b
tr hp l, thun tin
1.2 Thit k kin trc
1.1 V tr
1 V tr, kin trc
Tiu ch
Thun li
Thit k kin trc

ph hp vi yu cu
kinh doanh, cc khu
vc dch v c b
tr hp l, thun tin
Ni, ngoi tht
c thit k, bi
tr, trang tr hp l
ng vo m
bo
cho
ngi
khuyt tt tip cn
s dng
Khu vc bung
ng cch m tt
Hng 2 sao
Thit k kin trc ph

hp vi yu cu kinh doanh,
cc khu vc dch v c
b tr hp l, thun tin
Thit k kin trc p
Ni, ngoi tht c
thit k, bi tr, trang tr hp
l, p, sang trng
ng vo m bo cho
ngi khuyt tt tip cn s
dng
Khu vc bung ng
cch m tt
C mi che trc snh
n tip (p dng i vi
khch sn).
Vt liu xy dng cht
lng tt
Ca ra vo ring cho
khch v nhn vin
Bung ng cho ngi
khuyt tt i bng xe ln, xe
y
C mi che trc snh

n tip (p dng i vi
khch sn)
Vt liu xy dng cht
lng tt
Ca ra vo ring cho
khch v nhn vin
V tr rt thun li, d
tip cn
Mi trng cnh quan
p
Hng 4 sao
Thit k kin trc ph

hp vi yu cu kinh doanh,
cc khu vc dch v c
b tr hp l, thun tin
Thit k kin trc p.
Ni, ngoi tht c
l, p, sang trng
ng vo m bo cho
ngi khuyt tt tip cn s
dng
Khu vc bung ng
cch m tt
V tr rt thun li, d
tip cn
Mi trng cnh quan
p
Hng 3 sao
Bng 1 Tiu ch xp hng
Thit k kin trc ph

hp vi yu cu kinh
doanh, cc khu vc dch v
c b tr hp l, thun
tin
Thit k kin trc p
Kin trc c o
Ni, ngoi tht c
l, p, sang trng
ng vo m bo
cho ngi khuyt tt tip
cn s dng
- Khu vc bung ng cch
m tt
C mi che trc snh
n tip (p dng i vi
khch sn)
Vt liu xy dng cht
lng tt
Mt tin khch sn:
ng vo, va h, tiu cnh
c thit k p, sang
trng, tinh t
V tr rt thun li, d
tip cn
Mi trng cnh quan
p
Hng 5 sao
TCVN 4391:2015
10
Hng 1 sao
10
Khch
sn
ngh dng
Ni xe cho
khch trong khu vc
khch sn cho 50 % s
bung ng
1.3 Quy m bung ng(1)

Khch sn
10
Khch
sn
10
ngh dng
Khch
sn
10
ni
Khch
sn
10
bn ng
1.4 Ni xe v giao thng ni b
a) Ni xe
Khch sn
Ni xe cho
khch trong hoc cch
khu vc khch sn ti
a 200 m
Tiu ch
TCVN 4391:2015
Ni xe cho khch
trong khu vc khch sn cho
50 % s bung ng
30
20
Ni xe cho
khch trong khu vc
khch sn cho 50 %
s bung ng
30
20
Ni xe cho khch
trong hoc cch khu vc
khch sn ti a 200 m
Ni xe cho khch
trong khu vc khch sn
cho 5 % s bung ng
40
15
Ni xe cho
khch
trong hoc
cch khu vc khch
sn ti a 200 m
50
Hng 3 sao
20
Hng 2 sao
Bng 1 (tip theo)
Ni xe cho khch
cho 50 % s bung ng
Ni xe cho khch
khch sn ti a 200 m
Ni xe cho khch
cho 15 % s bung ng
Ni xe cho khch
khch sn ti a 200 m
Ni xe cho khch
cho 10 % s bung ng
Ni xe cho khch
trong khu vc khch sn cho
50 % s bung ng
80
80
80
100
Ca ra vo ring cho
khch v nhn vin
Bung ng cho ngi
khuyt tt i bng xe ln,
xe y
Ton cnh c thit
k thng nht
Tng c bit hoc khu
phc v c bit (p dng
i vi khch sn, khch
sn ngh dng)
Hng 5 sao
50
50
60
80
Hng 4 sao
TCVN 4391:2015
Ni xe cho
khch trong khu vc
khch sn cho 100 %
s bung ng
Ni xe thun
tin, an ton, thng gi
tt (khng p dng vi
khch sn ni)
Khch sn bn
ng
Tiu ch chung
cho ni xe
Khu
vc
thuc ring
Khu vc ht thuc
ring
ht
Phng v sinh
snh hoc gn khu
vc snh
Phng v sinh snh

hoc gn khu vc
snh
Din tch 10 m
(khng p dng i
vi khch sn ni)
Din tch 20 m
(khng p dng i
vi khch sn ni)
C snh n tip
2
C snh n tip
1.5
Khu vc
snh n tip
Ni xe thun tin, an
ton, thng gi tt (khng p
dng vi khch sn ni)
Ni xe thun
tin, an ton, thng
gi tt (khng p
dng vi khch sn
ni)
Khu vc ht thuc ring
Phng v sinh snh

hoc gn khu vc snh cho
nam v n ring
Din tch 10 m (p dng

i vi khch sn ni)
Din tch 35 m (khng

p dng i vi khch sn
ni)
C snh n tip
Li i b v giao thng
ni b thun tin, an ton,
thng gi tt
Ni xe cho khch
cho 100 % s bung ng
Ni xe cho
khch trong khu vc
khch sn cho 100
% s bung ng
Li i b v giao
thng ni b thun
tin, an ton, thng
gi tt
Hng 3 sao
Hng 2 sao
Li i b v giao
thng ni b thun
tin, an ton, thng gi
tt
Li i b v giao
thng ni b
b) Giao thng ni b
Hng 1 sao
Tiu ch
Bng 1 (tip theo)
C snh n tip
Din tch 100 m2 (khng
p dng i vi khch sn
ni)
2
Din tch 35 m (p
dng i vi khch sn ni)
Phng v sinh snh cho
nam v n ring
Phng v sinh cho ngi
khuyt tt i bng xe ln, xe
y
Bar snh
Khu vc ht thuc ring
C snh n tip
Din tch 60 m2 (khng
p dng i vi khch sn
ni)
2
Din tch 20 m (p dng
i vi khch sn ni)
Phng v sinh snh
hoc gn khu vc snh cho
nam v n ring
Bar snh (p dng i
vi khch sn ngh dng)
Khu vc ht thuc ring
11
Li i b v giao thng
thng gi tt
Ni xe thun tin, an
ton, thng gi tt (khng
p dng vi khch sn ni)
Ni xe cho khch
cho 100 % s bung ng
Hng 5 sao
Li i b v giao thng
thng gi tt
Ni xe thun tin, an
ton, thng gi tt (khng
p dng vi khch sn ni)
Ni xe cho khch
cho 100 % s bung ng
Hng 4 sao
TCVN 4391:2015
TCVN 4391:2015
11
12
Hng 1 sao
Cy xanh cc khu vc
cng cng
Sn vn, cy xanh (p
dng i vi khch sn ngh
dng)
Sn vn, cy
xanh (p dng i
vi khch sn ngh
dng)
Hng 3 sao
Cy xanh cc
khu vc cng cng
Hng 2 sao
Bng 1 (tip theo)
12
01 nh hng
Khu vc
thuc ring
ht
Phng v sinh
(p dng i vi nh
hng tch ri snh
n tip)
S gh nh hng
bng 50 % s
ging
Bung
mt
ging i hoc hai
ging n 17 m2
Bung mt ging
i hoc hai ging
n 15 m2
1.8 Nh hng, bar
Bung
mt
2
ging n 15 m
Bung mt ging
n 12 m2
01 nh hng c quy bar.
Khu vc ht thuc ring
Phng v sinh cho nam

v n ring (p dng i vi
nh hng tch ri snh n
tip)
S gh nh hng bng
60 % s ging
Bung mt ging i
hoc hai ging n
2
22 m
Bung mt ging n
2
18 m
Hng 4 sao
Sn vn, cy xanh (p
dng i vi khch sn ngh
dng)
Cy xanh cc khu vc
cng cng
Bung c bit 56 m2
Khu vc ht thuc ring
Phng v sinh cho nam v

n ring (p dng i vi nh
hng tch ri snh n tip)
Khu vc ht thuc ring
Phng v sinh cho nam

nh hng tch ri snh n
tip).
02 quy bar
S gh nh hng bng
80 % s ging
S gh nh hng bng
80 % s ging
01 quy bar
02 nh hng, c phc v
mn u,
02 quy bar (i vi
khch sn ngh dng)
01 nh hng, c phc v
mn u,
Bung c bit cao cp

2
100 m
Bung c bit 41 m2
Bung mt ging i
hoc hai ging n
2
32 m
Bung mt ging n
2
24 m
Sn vn, cy xanh (p
dng i vi khch sn,
khch sn ngh dng)
Cy xanh cc khu vc
cng cng
Hng 5 sao
Bung mt ging i
hoc hai ging n
2
25 m
Bung mt ging n
2
21 m
1.7 Din tch bung ng (gm phng ng v phng v sinh, khng p dng i vi khch sn ni)
Sn vn, cy
xanh (p dng i vi
khch sn ngh dng)
1.6 Khng gian xanh
Tiu ch
TCVN 4391:2015
TCVN 4391:2015
1.9 Khu vc bp
Tiu ch
Hng 1 sao
Din tch m bo quy

trnh s ch, ch bin
Sn phng, lt
vt liu chng trn,
d c ra
Trn bp thun
tin cho v sinh v
m bo an ton
Tng
phng,
khng thm nc,
d lm sch
C bin php
ngn chn ng vt,
cn trng gy hi
Thng gi tt
Thng gi tt
Thng gi tt
Thng gi tt
13
Bp u,
Bp bnh
Khu vc son, chia thc
n
Khu vc s ch v ch
bin nhit, ngui nng, lnh)
c tch ring
Li chuyn rc tch bit,
m bo v sinh
Phng v sinh cho nhn
vin bp (bn ngoi khu vc
bp)
Phng m, m bo
cch m, cch nhit, cch
mi gia bp v phng n
Bp u,
Bp bnh
Khu vc son, chia thc
n
Khu vc s ch v ch
bin nhit, ngui nng, lnh)
c tch ring
m bo v sinh
Phng v sinh cho nhn
bp)
Phng m, m bo
cch m, cch nhit, cch
mi gia bp v phng n
Khu vc s ch v ch
bin nhit, ngui (nng, lnh)
c tch ring
Phng v sinh cho nhn

bp)
13
Sn phng, lt vt liu
chng trn, d c ra
Sn phng, lt vt liu
chng trn, d c ra
Sn phng, lt vt liu
chng trn, d c ra.

m bo v sinh
Trn bp thun tin cho

v sinh v m bo an ton
Trn bp thun tin cho

v sinh vm bo an ton
Tng phng, khng

thm nc, d lm sch
Tng phng, khng

thm nc, d lm sch.
Tng phng, khng

thm nc, d lm sch
Trn bpthun tin cho
v sinh v m bo an ton
C bin php ngn chn

ng vt, cn trng gy hi
C bin php ngn chn

C bin php ngn chn

Din tch m
bo quy trnh s ch,
ch bin
Din tch m bo quy

trnh s ch, ch bin
Thun tin cho vic vn

chuyn thc n n nh
hng
Din tch m bo quy
trnh s ch, ch bin
Hng 5 sao
Thun tin cho vic vn

chuyn thc n n nh
hng
Hng 4 sao
Thun tin cho vic vn

chuyn thc n n nh
hng
Hng 3 sao
Thun tin cho

vic vn chuyn thc
n n nh hng
Hng 2 sao
Bng 1 (tip theo)
TCVN 4391:2015
TCVN 4391:2015
14
Hng 1 sao
Kho dng,
thit b d phng
Kho bo qun
nguyn vt liu, thc
phm
Hng 2 sao
14
01 phng hp 30 gh
01 phng hp
Cch m tt
Cch m tt
02 phng hp
02 phng hi tho
01 phng hi ngh
Phng tm
Phng n

n ring
Phng tm
Phng n

n ring
Phng v sinh cho nam

v n ring
Phng thay qun o
Phng thay qun o
Phng trc bung
Phng thay qun o
Phng trc bung.

Phng trc bung
Phng trc bung
Phng lm vic ca ngi

qun l v cc b phn chc
nng
Phng v sinh cho nam

phng hp, hi ngh, hi tho
tch ri snh n tip)
01 phng hi tho
Phng v sinh cho nam

phng hp, hi ngh, hi tho
tch ri snh n tip)
01 phng hi ngh
Phng lm vic ca ngi

nng
Phng v sinh cho nam

phng hp tch ri snh n
tip)
Phng lm vic ca ngi

nng
Phng lm vic
ca ngi qun l v
cc b phn chc
nng
1.12 Khu vc dnh cho cn b, nhn vin
Snh ch, ng k khch

v gii kht gia gi
Cc kho lnh (theo loi

thc phm)
Cc kho lnh (theo loi

thc phm)
Snh ch, ng k khch

v gii kht gia gi
Kho dng, thit b

d phng
Kho dng, thit b

d phng
Kho dng, thit b

d phng
Kho bo qun nguyn

vt liu, thc phm
Hng 5 sao
Kho bo qun nguyn vt

liu, thc phm
Hng 4 sao
Kho bo qun nguyn vt

liu, thc phm
Hng 3 sao
Bng 1 (tip theo)
1.11 Phng hi ngh, hi tho, phng hp (p dng i vi khch sn)
1.10 Kho
Tiu ch
TCVN 4391:2015
TCVN 4391:2015
Thun tin i li v
m bo an ton
thot him
Thun tin i li v m
bo an ton thot him
Bi tr hp l
Mu sc hi ha
Hot ng tt
Snh
n
tip;
phng
v sinh snh
v cc khu
vc
cng
cng
in thoi
My vi tnh
Bn
khch
in thoi
My vi tnh
Bn gh tip khch
Bng hoc mn hnh

nim yt t gi ngoi t
Bng hoc mn hnh

nim yt gi dch v v
phng thc thanh
ton
Internet
dy (wifi)
Internet khng dy
(wifi)
tip
Bng hoc mn
hnh nim yt t gi
ngoi t
Bng hoc mn
hnh nim yt gi
dch v v phng
thc thanh ton
gh
Quy l tn
Quy l tn
khng
a) Snh n tip:
Hot ng tt
Mu sc hi ha
Bi tr hp l
Cht lng kh
a) Snh n tip:
2.2 Trang thit b ni tht
Cht lng kh
2 Trang thit b, tin nghi: theo 4.2 v cc yu cu c th sau:

2.1 Cht lng trang thit b, bi tr, trang tr
Hng 2 sao
Hng 1 sao
Tiu ch
1.13 Hnh lang
Trang tr ngh thut
Ca ra vo c b tr
Thit b phc v thanh

ton bng th tn dng
Ca ra vo c b tr
Bng hoc mn hnh nim

yt t gi ngoi t.
Bng hoc mn hnh nim

yt t gi ngoi t
Thit b phc v thanh

ton bng th tn dng
Bng hoc mn hnh nim

yt gi dch v v phng
thc thanh ton
Bn gh tip khch
Bng hoc mn hnh nim

yt gi dch v v phng
thc thanh ton
Bn gh tip khch
My vi tnh
in thoi
in thoi
My vi tnh
Internet khng dy (wifi)
Quy l tn
Quy l tn
a) Snh n tip:
Hin i, sang trng
a) Snh n tip:
Trang tr ni tht p
Trang tr ni tht p
Quy l tn
15
Bng hoc mn hnh nim

yt gi dch v v phng
Bn gh tip khch
My vi tnh
in thoi
Quy l tn t chc
thnh cc quy phn theo
chc nng, gm:
+ Quy t bung
+ Quy n tip
+Tng i in thoi
a) Snh n tip:
ng b
ng b
Hot ng tt
Mu sc hi ha
Bi tr hp l
Cht lng cao
ng b
Hot ng tt
Mu sc hi ha
Bi tr hp l
Cht lng cao
Thun tin i li v m bo
an ton thot him
Hng 5 sao
Hot ng tt
Mu sc hi ha
Bi tr hp l
Cht lng tt
an ton thot him
Hng 4 sao
an ton thot him
Hng 3 sao
Bng 1 (tip theo)
TCVN 4391:2015
TCVN 4391:2015
15
16
16
Tiu ch
Ca ra vo c
b tr thun tin
Ni gi v ti
sn gi tr ca khch.
b) Phng v sinh
snh v cc khu
vc cng cng:
Bn cu
Bn
tiu
nam
(phng v sinh nam)
Giy v sinh
Ca ra vo c b
tr thun tin
Ni gi v ti
sn gi tr ca khch
b) Phng v sinh
snh v cc khu vc
cng cng:
Bn cu
Bn tiu nam (phng

v sinh nam)
Giy v sinh
Chu ra mt,
Thit b phc v
thanh ton bng th
tn dng
Thit b phc v
thanh ton bng th tn
dng
Chu ra mt,
Hng 2 sao
Hng 1 sao
TCVN 4391:2015
Giy v sinh
Bn tiu nam (phng v

sinh nam)
Bn tiu nam (phng v

sinh nam)
Giy v sinh
Vi nc di ng cnh bn
cu
Bn cu
Bn cu
Vi nc di ng cnh bn
cu
b) Phng v sinh snh v

cc khu vc cng cng:

cc khu vc cng cng:
Quy thng tin, quan h

khch hng v h tr n tip
(trc ca, chuyn hnh l,
vn th, xe a n khch)
Gi bo, tp ch hoc
h thng c bo trc tuyn
(Press Reader)
Xe y cho ngi khuyt

tt
Ni gi v ti sn gi
tr ca khch
Ni gi v ti sn gi
tr ca khch
Xe y cho ngi khuyt
tt
thun tin
Hng 4 sao
thun tin
Hng 3 sao
Bng 1 (tip theo)
Giy v sinh
Bn tiu nam (phng v

sinh nam)
Vi nc di ng cnh
bn cu
Bn cu

cc khu vc cng cng:
Quy thng tin, quan h

khch hng v h tr n
tip (trc ca, chuyn hnh
l, vn th, xe a n
khch)
Gi bo, tp ch hoc
h thng c bo trc tuyn
(Press Reader)
Xe y cho ngi khuyt

tt
Ni gi v ti sn gi
tr ca khch
Ca ra vo c b tr
thun tin
Thit b phc v thanh

ton bng th tn dng
Bng hoc mn hnh nim

yt t gi ngoi t
thc thanh ton
Hng 5 sao
TCVN 4391:2015
Bung ng v
phng
v
sinh
trong
bung ng
Tiu ch
Thng rc c np
Thit b thng gi
H thng ga v xi
phng thot sn m
bo ngn mi hi
a) Bung ng:
Ging
0,9 m x 2 m
Thng rc c np
Thit b thng gi
H thng ga v xi
phng thot sn m bo
ngn mi hi
a) Bung ng:
Ging n 0,9 m x 2 m
n u ging
T hoc k u
ging (bung mt
ging n: 01 t/k
u ging, bung
mt ging i: 02
t/k u ging,
bung hai ging
n: 01 hoc 02 t/
Gi c v bc
m dy 10 cm,
c ga bc
Gi c v bc
T hoc k u
ging
(bung
mt
ging n: 01 t/k u
ging,
bung
mt
ging i: 02 t/k u
ging,
bung
hai
ging n: 01 hoc 02
t/k u ging)
Chn c v bc
m dy 10 cm, c
ga bc
Chn c v bc
Ging
1,6 m x 2 m
Mc treo hoc ch
ti
Mc treo hoc ch
ti.
Ging i 1,6 m x 2 m
gng soi, vi nc,

x phng
gng soi, vi nc, x

phng
Hng 2 sao
Hng 1 sao
cm in an ton u
n u ging cho mi
khch
Bng iu khin thit b
17
T hoc k u ging
(bung mt ging n: 01
t/k u ging, bung mt
ging i: 02 t/k u
ging, bung hai ging
n: 01 hoc 02 t/k u
ging)
T hoc k u ging
(bung mt ging n: 01
t/k u ging, bung mt
ging i: 02 t/k u
ging, bung hai ging
n: 01 hoc 02 t/k u
ging)
Bng iu khin thit b
Gi c v bc
Ging cho ngi khuyt

tt 1,8 m x 2 m
m dy 20 cm, c ga bc
Chn c v bc
Ging i 1,6 m x 2 m
Ging n 1,2 m x 2 m
a) Bung ng:
H thng ga v xi phng
thot sn m bo ngn mi
hi
My sy tay
Giy hoc khn lau tay
Thit b thng gi
Thng rc c np
Mc treo hoc ch ti
Chu ra mt, gng soi,

vi nc, x phng
Hng 5 sao
Gi c v bc
Ging cho ngi khuyt

tt 1,8 m x 2 m
Gi c v bc
T hoc k u ging
(bung mt ging n: 01
t/k u ging, bung mt
ging i: 02 t/k u
ging, bung hai ging
n: 01 hoc 02 t/k u
ging)
m dy 20 cm, c ga bc
Chn c v bc
Ging i 1,6 m x 2 m
Ging n 1 m x 2 m
m dy 20 cm, c ga bc
Chn c v bc
Ging i 1,6 m x 2 m
Ging n 1 m x 2 m
a) Bung ng:
H thng ga v xi phng
thot sn m bo ngn mi
hi
H thng ga v xi phng
thot sn m bo ngn mi
hi
a) Bung ng:
My sy tay
Giy hoc khn lau tay
My sy tay
Giy hoc khn lau tay
Thit b thng gi
Thng rc c np
Thng rc c np
Thit b thng gi
Mc treo hoc ch ti
Chu ra mt, gng soi,

vi nc, x phng
Hng 4 sao
Mc treo hoc ch ti
Chu ra mt, gng soi,

vi nc, x phng
Hng 3 sao
Bng 1 (tip theo)
TCVN 4391:2015
TCVN 4391:2015
17
18
18
Tiu ch
Cp ng ti liu
thng tin v khch sn
v hng dn khch
gm: ni quy, dch v
v gi dch v, thi gian
phc v khch ca cc
dch v, chnh sch
khuyn mi, phong b,
giy, bt vit (thng tin
v khch sn c th
cung cp trn mn
hnh)
cm in an ton
bn lm vic (p
dng vi khch sn,
khch sn ngh dng)
n bn lm vic
(p dng vi khch
sn, khch sn ngh
dng)
Bn lm vic cho 50 % s
bung ng (p dng vi
khch sn, khch sn ngh
dng)
ng truyn internet qua

cp tc cao (internet
cable)
ng truyn internet
khng dy (wifi) tc cao
n bn lm vic
(p dng vi khch n bn lm vic (p
sn, khch sn ngh dng vi khch sn, khch
dng)
sn ngh dng)
cm in an cm in an ton bn
ton bn lm vic lm vic (p dng vi khch
(p dng vi khch sn, khch sn ngh dng)
sn, khch sn ngh
Cp ng ti liu thng tin
dng)
v khch sn v hng dn
Cp ng ti liu khch gm: ni quy, dch v
thng tin v khch v gi dch v, thi gian phc
sn v hng dn v khch ca cc dch v,
khch gm: ni quy, chnh sch khuyn mi,
dch v v gi dch phong b, giy, bt vit (thng
v, thi gian phc v tin v khch sn c th cung
cp trn mn hnh)
Bn lm vic cho
50 % s bung ng
(p dng vi khch
sn, khch sn ngh
dng)
ng
truyn
internet khng dy
(wifi)
ng truyn internet
Bn chi qun o
Mc o c nhiu loi
treo c cc loi qun, o
T ng qun o c mc
treo qun o
lm vic (p dng vi khch

sn, khch sn ngh dng)
dng vi khch sn, khch cm in an ton bn

sn ngh dng)
lm vic (p dng vi khch
cm in an ton bn sn, khch sn ngh dng)
Bn lm vic cho 100 % s

bung ng (p dng vi
Bn lm vic cho 100 % s khch sn, khch sn ngh
bung ng (p dng vi dng)
khch sn, khch sn ngh n bn lm vic (p
dng)
dng vi khch sn, khch
n bn lm vic (p sn ngh dng).
cp tc cao (internet
cable)
ng truyn internet ng truyn internet qua

cp tc cao (internet
ng truyn internet qua cable)
Bn chi qun o
Mc o c nhiu loi
treo c cc loi qun, o
T ng qun o c mc
treo qun o
in thoi
in thoi
cm in an ton u
ging
Bn lm vic cho
50 % s bung ng (p
dng vi khch sn,
khch sn ngh dng)
T ng qun o
c mc treo qun o
Bn chi qun o
cm in an ton u
ging
n u ging cho mi
khch chnh c sng
in thoi
ng
truyn
internet khng dy (wifi)
in thoi
n u ging cho mi
khch chnh c sng
n u ging cho mi
khch
T ng qun o c mc
treo qun o
in t t u ging
Hng 5 sao
n u ging
in t t u ging
Hng 4 sao
T ng qun o c
mc treo qun o
Hng 3 sao
ging
Hng 2 sao
k u ging)
Hng 1 sao
Bng 1 (tip theo)
in thoi
TCVN 4391:2015
TCVN 4391:2015
Tiu ch
Cht an ton
Chung gi ca
Mt nhn gn trn
ca
S hng dn
thot him
Dp i trong phng
hoc
Hng dn s
dng in thoi v
tivi.
Tivi
Minibar c t cc
loi ung, n
vt, n nh
T
lnh
minibar
iu ha khng
kh
Gi hnh l
cm in an ton
Thit b pht hin

khi
bo
chy
(smoke detector)
Hng dn s dng
in thoi v tivi
hoc
St ng rc
lnh
Gng soi
Hng 3 sao
Hng 4 sao
Giy hoc hp mt lau

giy
Kt an ton cho 30 % s
bung ng
Tranh nh
Dp i trong phng
iu ha khng kh
H thng cha chy bng

nc t ng (sprinkler)
Thit b pht hin khi bo

chy (smoke detector)
St ng rc
Gi hnh l
St hoc ti ng git
l
B n tri cy
m un nc siu tc
cm in an ton
T lnh hoc minibar
iu ha khng kh
19
H thng cha chy bng

nc t ng (sprinkler)
Thit b pht hin khi bo

St ng rc
St hoc ti ng git l
B n tri cy
Hp giy n
Dng c m bia, ru
Dng c m bia, ru
Hng dn s dng in
thoi v tivi
Hp giy n
Tch ung tr, c ph
Cc ung nc
Tch ung tr, c ph
Cc ung nc
Bn gh ung nc
n chiu sng
Rm ca s chn sng
Gng soi c ngi
Gng soi

v khch sn v hng dn
khch gm: ni quy, dch v
v gi dch v, thi gian phc
v khch ca cc dch v,
chnh sch khuyn mi,
phong b, giy, bt vit (thng
tin v khch sn c th cung
cp trn mn hnh)
Hng 5 sao
Tivi
ung, n vt, n nh

v
khch sn v hng dn
Rm ca s chn sng
khch gm: ni quy, dch v
n chiu sng
v gi dch v, thi gian phc
Bn gh ung nc
v khch ca cc dch v,
chnh sch khuyn mi,
Cc ung nc
St hoc ti ng git phong b, giy, bt vit (thng
tin v khch sn c th cung
Rm ca s
l
cp trn mn hnh)
n chiu sng St ng rc
Gng soi
Bn gh ung Thit b pht hin khi bo
Gng soi c ngi
nc
Rm ca s chn sng
Cc ung nc
iu ha khng kh
n chiu sng
St hoc ti ng T lnh hoc minibar
git l
Minibar c t cc loi Bn gh ung nc
khch ca cc dch
v,
chnh
sch
khuyn mi, phong
b, giy, bt vit
(thng tin v khch
sn c th cung cp
trn mn hnh)
Hng 2 sao
TV
T
minibar
iu ha khng kh
Thit b pht hin

khi bo chy (smoke
detector)
St ng rc
St hoc ti ng
git l
Cc ung nc
Bn gh ung nc
n chiu sng
Rm ca s
Hng 1 sao
Bng 1 (tip theo)
TCVN 4391:2015
TCVN 4391:2015
19
20
20
Tiu ch
TCVN 4391:2015
Hng 1 sao
Mt nhn gn trn ca
Mt nhn gn trn
ca
Cht an ton
Chung gi ca
Cht an ton
Chung gi ca
S hng dn thot
him
S hng dn
thot him
Dp
phng
Tivi cho phng khch (p

dng i vi bung ng hng
c bit suite)
Tivi
Minibar c t cc loi
ung, n vt, n nh
Hng 5 sao
Gi hnh l
m un nc siu tc
m un nc siu tc
Bn l, cu l
My sy tc
Mt nhn gn trn ca
Chung gi ca
Cht an ton
Mt nhn gn trn ca
Chung gi ca
Cht an ton
S hng dn thot S hng dn thot

him
him
Thm tri bung ng hoc Thm tri

bung ng
sn g (p dng i vi hoc sn g (p dng i vi
khch sn)
khch sn)
My sy tc
Ti kim ch
Kt an ton cho 100 % s

Kt an ton cho 80 % s bung ng
bung ng
Ti kim ch
Tranh nh
Tranh nh
Dp i trong phng
Giy hoc hp mt lau

Giy hoc hp mt lau giy
giy
Dp i trong phng
Gi hnh l
cm in an ton
Hng dn s dng in
Hng dn s dng in thoi v tivi
thoi v tivi
cm in an ton
Tivi cho phng khch (p

dng i vi bung ng hng
c bit suite)
Tivi
Minibar c t cc loi
ung, n vt, n nh
My sy tc
trong
T lnh hoc minibar
Hng 4 sao
Ti kim ch
Hng 3 sao
Thm tri
bung ng
hoc sn g (p dng i vi
khch sn)
Gi hnh l
cm in an
ton.
Hng 2 sao
Bng 1 (tip theo)
TCVN 4391:2015
Tiu ch
Thit b thng gi
Thng rc c np
Giy v sinh
Vi nc di ng
cnh bn cu
Bn cu
Gi khn cc loi
Mc treo qun o
Vi tm hoa sen
Nc nng
Giy v sinh
Vi nc di ng
cnh bn cu
Bn cu
Gi khn cc
loi
Mc treo qun o
Vi tm hoa sen
Nc nng
Vi nc
n trn
21
11
Thng rc c np
Giy v sinh
Vi nc di ng cnh
bn cu
Bn cu
Gi khn cc loi
Mc treo qun o
Vi tm hoa sen
Nc nng
Vi nc
n trn
n trn gng soi
n trn gng
soi
n trn
Vi nc
b) Phng v sinh trong

bung ng:
Tng bng vt liu
khng thm nc
Sn lt bng vt liu
chng trn
cm in an ton
Chu ra mt
B t chu ra mt
Gng soi
b) Phng v sinh
trong bung ng:
Tng bng vt
liu khng thm nc
Sn lt bng vt
liu chng trn
cm in an
ton
Chu ra mt
Gng soi
b) Phng v sinh
trong bung ng:
Tng bng vt liu
khng thm nc
Sn lt bng vt liu
chng trn
cm in an ton
Chu ra mt
Gng soi
n trn gng soi
Hng 3 sao
Hng 2 sao
Hng 1 sao
Bng 1 (tip theo)
Vi nc di ng cnh
bn cu
21
Vi nc di ng cnh
bn cu
Bn cu
Gi khn cc loi
Gi khn cc loi
Bn cu
Mc treo qun o
H thng sen cy tm
ng phun ma
Vi tm hoa sen
Nc nng
Vi nc
n trn
n trn gng soi

bung ng:
Tng bng vt liu
khng thm nc
Sn lt bng vt liu
chng trn
cm in an ton
Chu ra mt
B t chu ra mt
Gng soi
Ging 2,2 m x 2,2 m
Mc treo qun o
H thng sen cy tm
ng phun ma
Vi tm hoa sen
Nc nng
Vi nc
n trn
n trn gng soi

bung ng:
Tng bng vt liu khng
thm nc
Sn lt bng vt liu
chng trn
cm in an ton
Chu ra mt
B t chu ra mt
Gng soi
Ca t ng ng
Ca t ng ng
Bung c bit cao cp:
kha t dng th
Hng 5 sao
kha t dng th
Hng 4 sao
TCVN 4391:2015
TCVN 4391:2015
22
22
Tiu ch
Hng 1 sao
H thng ga v xi
phng thot sn m
bo ngn mi hi
Vt dng cho mt
khch: cc, x phng,
khn mt, khn tm,
bn chi nh rng,
kem nh rng, du gi
u
TCVN 4391:2015
H thng ga v xi
phng thot sn m
bo ngn mi hi
H thng ga v xi phng
thot sn m bo ngn mi
hi
80 % s bung ng c
phng tm ng hoc bn
tm nm c rm che
in thoi ni vi bung
ng
Khn chi chn
Vt dng cho mt khch:

cc, x phng, khn mt,
khn tm, bn chi nh
rng, kem nh rng, m
chp tc, tm bng, du gi
u, sa tm, du x, o
chong sau tm
Thit b thng gi
Vt dng cho mt
khch: cc, x phng,
khn mt, khn tm,
bn chi nh rng,
kem nh rng, du
gi u
Thit b thng gi
Hng 3 sao
Thng rc c np
Hng 2 sao
Bng 1 (tip theo)
H thng ga v xi phng
thot sn m bo ngn mi
hi
Bn tm to sng
Gng cu
Bung c bit cao cp,

thm:
H thng ga v xi phng
thot sn m bo ngn mi
hi
Cn sc khe
100 % s bung ng c
phng tm ng hoc bn
tm nm c rm che, trong
30 % s bung ng c c
hai loi
100 % s bung ng c
phng tm ng hoc bn
tm nm c rm che
Dy phi qun o
in thoi ni vi bung
ng
in thoi ni vi bung
ng
Khn chi chn
Khn chi chn
Cn sc khe
Mui tm
Vt dng cho mt khch:

cc, x phng, khn mt, khn
tm, khn lau tay bn chi
nh rng, kem nh rng,
m chp tc, bng ty trang,
tm bng, du gi u, sa
tm, du x, kem dng da,
o chong sau tm
Vt dng cho mt khch:

cc, x phng, khn mt, khn
tm, khn lau tay bn chi
nh rng, kem nh rng, m
chp tc, bng ty trang, tm
bng, du gi u, sa tm,
du x, kem dng da, o
chong sau tm
Mui tm
Thit b thng gi
Thng rc c np
Giy v sinh
Hng 5 sao
Thit b thng gi
Thng rc c np
Giy v sinh
Hng 4 sao
TCVN 4391:2015
Nh
hng,
bar, bp
Phng hp,
hi tho, hi
ngh
(p dng i
vi
khch
sn)
Hng 1 sao
Tiu ch
Dng c v t ng
Bn gh
Hng 2 sao
My chiu, mn chiu
My chiu, mn chiu
S, bin ch dn v
n bo thot him
iu ha khng kh
Trang thit b phc v hi

ngh
S, bin ch dn v
n bo thot him
iu ha khng kh
H thng thng gi tt
iu ha khng kh
H thng thng gi tt
Thm tri phng hp
Dng c v t ng dng
Bn gh
H thng camera trong

phng hp

ngh

tho
S, bin ch dn v
n bo thot him.
H thng camera trong

phng hi ngh
Thm tri phng hp
H thng camera trong

phng hi ngh
Thm tri phng hp
Thm tri phng hi tho
Thm tri phng hi ngh
Dng c v t ng dng
Bn gh
H thng camera trong

phng hi tho
H thng camera trong

phng hi tho
23
23
Dng c v t ng dng
Bn gh
H thng chiu sng c

tnh thm m v iu chnh
c sng
Thm tri phng hi ngh
Thm tri phng hi tho
H thng camera trong

phng hp
H thng camera trong

phng hp.
H thng thng gi tt

tho
Trang thit b phc v

hp
Trang thit b phc v

hp
Bn gh, micro, n in
cc loi
Hng 5 sao
Trang thit b phc v

hp
My chiu, mn chiu
Bn gh, micro, n in
cc loi
Hng 4 sao
Bn gh, micro, n in
cc loi
Hng 3 sao
Bng 1 (tip theo)
TCVN 4391:2015
TCVN 4391:2015
24
24
Tiu ch
TCVN 4391:2015
Hng 1 sao
hoc
S , bin ch dn
v n bo thot him
Cc loi t lnh bo
qun thc phm
Thng gi tt
nh sng
chiu sng tt
Thng rc c np
Dng c v cht ty
ra v sinh
H thng thot nc
chm
Bn ra dng c n
ung
Trang thit b, dng

c ch bin mn n,
ung
Mt bn son chia,
s ch, ch bin mn
n lm bng vt liu
khng thm nc
dng c phc v n
ung
Hng 2 sao
Trang thit b, dng c ch

bin mn n, ung
Trang thit b phc v tic
cao cp

bin mn n, ung
Trang thit b phc v n
t chn
H thng ht mi hot
ng tt
Thit b chn lc rc, m
S , bin ch dn v n
bo thot him
Cc loi t lnh bo qun

thc phm
Thng gi tt
nh sng hoc chiu sng

tt
Thng rc c np
Dng c v cht ty ra
v sinh
H thng thot nc chm
Bn ra cho s ch, ch
bin ring
Bn ra dng c n ung
Bn ra dng c n ung
Bn ra cho s ch, ch
bin ring
H thng thot nc chm
Dng c v cht ty ra
v sinh
Thng rc c np
nh sng hoc chiu sng
tt
Thng gi tt
Bn ra cho s ch, ch
bin ring
H thng thot nc chm
Dng c v cht ty ra
v sinh
Thng rc c np
nh sng hoc chiu sng
tt
Thng gi tt
Trang thit b, dng c

ch bin ngui

bin ngui
Bn ra dng c n ung
Trang thit b, dng c

ch bin bnh

ung ca nhn vin

ti bung ng

t chn.
Trang thit b phc v tic

cao cp
Trang thit b, dng c

ch bin mn n, ung
Mt bn son chia, s
ch, ch bin mn n lm
bng vt liu khng thm
nc
c phc v n ung
Hng 5 sao

bin bnh

ung ca nhn vin

ti bung ng

t chn
Mt bn son chia, s
ch, ch bin mn n lm
bng vt liu khng thm
nc
Mt bn son chia, s
ch, ch bin mn n lm
bng vt liu khng thm
nc

ti bung ng
c phc v n ung
Hng 4 sao
c phc v n ung
Hng 3 sao
Bng 1 (tip theo)
TCVN 4391:2015
Bn l, cu l
My git
My git
Hng 2 sao
Bn l, cu l
Hng 1 sao
S , bin ch dn
thot him
n bo thot him
hnh lang
Cc bin ch dn
hng v ch dn chc
nng (phng v sinh,
vn phng, s tng, s
phng)
S , bin ch dn
thot him
n bo thot him
hnh lang
Cc bin ch dn
hng v ch dn chc
nng (phng v sinh,
vn phng, s tng, s
phng)
2.3 Hnh lang, cu thang
Git l
Tiu ch
H thng ht mi hot
ng tt
iu ho khng kh cho
nh hng
H thng ht mi hot
ng tt
iu ho khng kh cho
nh hng
25
25
Thm tri hnh lang khu
Ca thot him chng

chy
Ca thot him chng

chy
Ca thot him chng

chy
Cc bin ch dn hng
v ch dn chc nng (phng
v sinh, vn phng, s tng,
s phng)
n bo thot him
hnh lang
Cc bin ch dn hng
s phng)
n bo thot him
hnh lang
S , bin ch dn thot
him
Cc bin ch dn hng
s phng)
n bo thot him
hnh lang
S , bin ch dn thot
him
H thng thit b git l

hin i
H thng thit b git l

hin i
S , bin ch dn thot
him
My sy
My sy
My sy
My git
My git
Bn l, cu l
My git
Bn l, cu l
Thit b chn lc rc, m
Thit b chn lc rc, m
Bn l, cu l
S , bin ch dn v
n bo thot him
S , bin ch dn v
n bo thot him
Thm tri nh hng (p

dng i vi khch sn)
Cc loi t lnh bo qun

thc phm
Cc loi t lnh bo qun

thc phm
iu ho khng kh cho
nh hng
Hng 5 sao
Hng 4 sao
Hng 3 sao
Bng 1 (tip theo)
TCVN 4391:2015
TCVN 4391:2015
26
Hng 1 sao
bo
thng
26
thng
Thng gi t nhin
H thng thng gi
hot ng tt
m
thong.
T bn tng tr
ln c thang my (k
c tng trt)
2.6 Thang my (khng p dng i vi khch sn ni)
Thng gi t nhin
2.5 H thng lc nc
H thng thng gi
hot ng tt
m
thong
bo
Hng 2 sao
2.4 Thng gi, iu ho khng kh cc khu vc
Tiu ch
TCVN 4391:2015
T ba tng tr ln c
thang my (k c tng trt)
Thang my cho hng ha.

Thang my cho nhn vin
Thang my cho hng ha

Thang my cho nhn vin
Thang my c tin nghi

phc v ngi khuyt tt
T ba tng tr ln c
Nc c lc v m
bo ung c trc tip t
vi nc
Thng gi t nhin
iu ha khng kh cc
khu vc dch v
T ba tng tr ln c
Thng gi t nhin
Thng gi t nhin
iu ha khng kh cc
khu vc dch v
iu ha khng kh cc
khu vc dch v
m bo thng thong.
H thng thng gi hot
ng tt
Thm tri cu thang khu

vc dch v (p dng i vi
khch sn)
Thm tri cu thang khu

vc dch v (p dng i vi
khch sn)
m bo thng thong.

vc hi ngh, hi tho (p
dng i vi khch sn)

vc hi ngh, hi tho (p
dng i vi khch sn)
vc bung ng (p dng i
vi khch sn)
vc bung ng (p dng i
vi khch sn)
H thng thng gi hot

ng tt
m bo thng thong.
Hng 5 sao
Hng 4 sao
H thng thng gi hot

ng tt
Hng 3 sao
Bng 1 (tip theo)
TCVN 4391:2015
Hng 1 sao
Thi thn thin
vin
trc
Thi thn thin
vin
trc
phc
Phi hp cht ch gia

cc b phn trong phc v
khch
Nhanh nhn, nhit tnh,

chu o
Thi thn thin
m bo tnh chuyn
nghip trong phc v khch
cao cp (butler)
m bo tnh chuyn
nghip trong phc v
Tay ngh k thut cao
Cht lng
hon ho
Phc v ng quy trnh

k thut nghip v
C quy trnh phc v

khch ca khch sn
Hng 5 sao
bung Nhn vin trc bung

24/24 h
Phi hp cht ch gia

cc b phn trong phc v
khch

chu o
m bo tnh chuyn
nghip trong phc v
bung Nhn
24/24 h

chu o
trc Nhn
24/24 h
Thi thn thin
trc Nhn
vin
bung 12/24 h
Tay ngh k thut cao
Tay ngh k thut cao
Phc v ng quy trnh

k thut nghip v
Phc v ng quy trnh

k thut nghip v
C quy trnh phc v

khch ca khch sn
Hng 4 sao
C quy trnh phc v

khch ca khch sn
Hng 3 sao
Thay ga bc chn,
m v v gi ba ngy
mt ln hoc theo
kin khch v sau khi
Thay ga bc chn,
m v v gi ba ngy
mt ln hoc theo
kin khch v sau khi
Thay ga bc chn, m v
v gi mt ngy mt ln hoc
theo kin khch v sau khi
khch tr phng
Thay ga bc chn, m v
khch tr phng
27
27
Thay ga bc chn, m v
khch tr phng
V sinh bung ng 1 V sinh bung ng V sinh bung ng 1 ngy V sinh bung ng 1 ngy V sinh bung ng 1 ngy
ngy mt ln
1 ngy mt ln
mt ln
mt ln
mt ln
Nhn
vin
bung 12/24 h
3.2 Phc v bung
Thi thn thin
Phc v ng quy
trnh k thut nghip
v
Phc v ng quy
trnh k thut nghip v
C quy trnh phc

v khch ca khch
sn
Hng 2 sao
C quy trnh phc

v khch ca khch
sn
3.1 Cht lng phc v
3 Dch v v mc phc v
Tiu ch
Bng 1 (tip theo)
TCVN 4391:2015
TCVN 4391:2015
2828
28
Tiu ch
t tr, c ph, ng,

sa ti nh min ph
Chnh trang phng bui ti
Chnh trang phng bui ti
+ Cung cp thng tin, bo,

tp ch min ph
+ Phng hp (p dng i
vi khch sn)
+ Dch v l tn ring (nhn

v tr bung nhanh)
+ Dch v vn phng
+ Phng n
Tng hoc khu vc phc

v c bit, gm:
t mt loi tp ch hoc
cung cp h thng c bo
trc tuyn
t hoa qu ti hoc t hoa qu ti hoc

bnh hoc sn phm ch bin bnh hoc sn phm ch
bin ca khch sn khi c
ca khch sn khi c khch
khch
Hng dn khch bo v
mi trng (t trong phng
ng v phng v sinh)
Hng 5 sao
Hng dn khch bo v Hng dn khch bo v

Hng dn khch Hng dn khch mi trng (t trong phng mi trng (t trong phng
ng v phng v sinh)
bo v mi trng (t bo v mi trng (t ng v phng v sinh)
trong phng ng v trong phng ng v t tr, c ph, ng, t tr, c ph, ng,
phng v sinh)
phng v sinh)
sa ti nh min ph
sa ti nh min ph
Hng 4 sao
Thay khn mt, khn tm

mt ngy mt ln hoc theo
kin khch v sau khi
khch tr phng
Thay khn mt, khn tm

kin khch v sau khi khch
tr phng.
Hng 3 sao
Bng 1 (tip theo)
Thay khn mt, khn tm

kin khch v sau khi khch
tr phng
Thay khn mt,

khn tm mt ngy mt
ln hoc theo kin
khch v sau khi khch
tr phng
Thay khn mt, khn

tm mt ngy mt ln
hoc theo kin khch
v sau khi khch tr
phng.
Hng 2 sao
khch tr phng
Hng 1 sao
khch tr phng
TCVN 4391:2015
TCVN 4391:2015
Hng 1 sao
Hng 3 sao
in thoi
in thoi
Hng 5 sao
Phc v n ung t 6 h Phc v n ung 24/24 h

n 24 h
Phc v n sng
Phc v n sng
Phc v n tra, n ti
Phc v n tra, n ti
Phc v cc mn n,
Hng 4 sao
L tn, bo v trc 24/24 h
Gi hnh l cho khch
in thoi
in thoi
29
Thanh ton bng tin mt Thanh ton bng tin mt

hoc cc phng thc khc
hoc cc phng thc khc
Gi hnh l cho khch
Gi tin v vt ca Gi tin v vt ca
khch ti quy l tn
khch ti quy l tn
L tn, bo v trc 24/24 h
Phc v cc loi ru,

mn n v ung c bit,
cao cp
Phc v n ung ti bung ng

Phc v mn n, ung
ng
Phc v mn n, ung phong ph vi cht lng
phong ph vi cht lng cao cao
Phc v cc mn n, ung n gin, d ch bin

ung n gin, d ch bin
Phc v mn n, ung
ung n gin, d ch bin
Phc v mn n, ung phong ph vi cht lng tt
Phc v mn n, ung phong ph vi cht lng tt
Phc v n sng t chn.
phong ph vi cht lng tt
Phc v n sng t chn.
Phc v tic
Phc v n sng t chn.
Phc v tic
Phc v n ung ti
Phc v tic
Phc v n ung ti bung bung ng
Phc v n sng
Phc v n ung t 6 h
Phc v n tra, n n 22h (khch sn ngh
dng: t 6h n 24h)
ti
Phc v cc mn Phc v n sng
n, ung n gin, Phc v n tra, n ti
d ch bin
Phc v cc mn n,
Hng 2 sao
L tn, bo v trc L tn, bo v trc L tn, bo v trc 24/24 h

24/24 h
24/24 h
Gi tin v vt ca
Gi tin v vt Gi tin v vt khch ti quy l tn
ca khch ti quy l ca khch ti quy l Gi hnh l cho khch
tn.
tn.
Thanh ton bng tin mt
Gi hnh l cho Gi hnh l cho hoc cc phng thc khc
khch
khch
in thoi
Thanh ton bng Thanh ton bng
nh thc khch
tin mt hoc cc tin mt hoc cc
Chuyn hnh l cho khch
phng thc khc
phng thc khc
3.4 Dch v khc
3.3 Phc v n ung
Tiu ch
Bng 1 (tip theo)
TCVN 4391:2015
TCVN 4391:2015
29
30
30
Tiu ch
nh thc khch
Hng 1 sao
Chuyn hnh l cho

khch
Dch v y t
T thuc v mt s
loi thuc s cu cn
hn s dng
Trc cu h (p
dng i vi khch sn
c bi tm ring hoc
th thao di nc)
B bi cho ngi
ln c bin ch dn
su, c nhn vin phc
v, c khn tm, gh
nm (p dng i vi
khch sn ngh dng)
Git l
TCVN 4391:2015
Chuyn hnh l cho

khch
Dch v y t
T thuc v mt s
loi thuc s cu cn
hn s dng
Trc cu h (p
dng i vi khch sn
c bi tm ring hoc
th thao di nc)
B bi cho ngi
ln c bin ch dn
su, c nhn vin phc
v, c khn tm, gh
nm (p dng i vi
khch sn ngh dng)
Git l
nh thc khch
Hng 2 sao
Dch v y t
T thuc v mt s loi
thuc s cu cn hn s
dng
Trc cu h (p dng i
vi khch sn c bi tm
ring hoc th thao di
nc)
B bi cho ngi ln c
bin ch dn su, c nhn
vin phc v, c khn tm,
gh nm (p dng i vi
khch sn ngh dng)
Dch v vn phng
Dch v bn hng (Quy
lu nim, tp ha)
Thu i ngoi t
Dch v t ch, mua v
phng tin vn chuyn,
tham quan
Phc v hp
Dch v gii tr
Git l
Git kh, l hi
Hng 3 sao
Bng 1 (tip theo)
Chuyn hnh l cho

khch
Dch v y t
T thuc v mt s loi
thuc s cu cn hn s
dng
Dch v y t c nhn vin
y t trc
Dch v vn phng
Dch v bn hng (Ca
hng mua sm, lu nim)
Thu i ngoi t
Dch v t ch, mua v
phng tin vn chuyn,
tham quan
Git l
Git kh, l hi
Git l ly ngay
Phc v hp
Phc v hi ngh, hi tho
Phng tp th thao
Phng c sch (th vin)
Xng hi
Mat-xa
B bi cho ngi ln c
bin ch dn su, c nhn
gh nm (p dng i vi
(2)
dng)
nh thc khch
Hng 4 sao
Chuyn hnh l cho khch

Dch v y t
T thuc v mt s loi
thuc s cu cn hn s
dng
Dch v y t c nhn vin y
t trc
Dch v vn phng
Dch v bn hng (Ca
hng mua sm, lu nim)
Thu i ngoi t
Dch v t ch, mua v
phng tin vn chuyn,
tham quan
Git l
Git kh, l hi
Git l ly ngay
Phc v hp
Phc v hi ngh, hi tho
Phng tp th thao
Phng c sch (th vin)
Xng hi
Mat-xa
B bi cho ngi ln c
bin ch dn su, c nhn
gh nm (p dng i vi
dng)
nh thc khch
Hng 5 sao
TCVN 4391:2015
Hng 1 sao
Hng 2 sao
a) Ngi qun l:
Tt nghip trung Tt nghip trung

cp chuyn ngnh du cp chuyn ngnh du
lch hoc c chng ch lch hoc c chng ch
a) Ngi qun l:
4.1 Trnh chuyn mn nghip v, ngoi ng
4 Ngi qun l v nhn vin phc v
Tiu ch
a) Ngi qun l:
Tt nghip cao ng
chuyn ngnh du lch, nu tt
nghip cao ng ngnh khc
phi qua lp bi dng qun
Hng 3 sao
Bng 1 (tip theo)
Dch v dch thut
Nhc nn khu vc cng

cng
a) Ngi qun l:
Tt nghip i hc chuyn
ngnh du lch, nu tt nghip
i hc ngnh khc phi qua
lp bi dng qun l lu tr
Dch v phc v ngi

khuyt tt
31
a) Ngi qun l:
Tt nghip i hc chuyn
ngnh du lch, nu tt nghip
i ngnh khc phi qua lp
bi dng qun l lu tr du
Th thao ngoi tri: tennis

hoc golf hoc th thao ngoi
tri khc (p dng i vi
khch sn ngh dng)
Trng gi tr
Dch v phc v ngi

khuyt tt
Chm sc sc p
Nhc nn khu vc cng

cng
Bar m
Dch v dch thut
Chm sc sc p
Dch v gii tr
Bar m (p dng i vi
khch sn ngh dng)
Trc cu h
B bi cho tr em c bin
ch dn su, c nhn vin
phc v, c khn tm, gh
nm (p dng i vi khch
sn, khch sn ngh dng)
Trc cu h (p dng i
vi khch sn c bi tm
ring hoc th thao di
nc)
Dch v gii tr
Hng 5 sao
Hng 4 sao
TCVN 4391:2015
TCVN 4391:2015
31
32
Tiu ch
32
Qua lp tp hun
nghip v (tr trng
c) Nhn vin phc v:
ngh du lch quc gia

hoc qua lp bi
dng qun l lu tr
du lch
ngh du lch quc gia

hoc qua lp bi
dng qun l lu tr
du lch
Trng nh hng:
Bit 01 ngoi ng thng
dng tng ng bc 3
(3)
KNLNNVN
Trng nh hng:
Bit 01 ngoi ng thng
dng tng ng bc 3
(3)
KNLNNVN
50 % c chng ch ngh
50 % qua lp tp hun
nghip v
20 % c chng ch
ngh
c) Nhn vin phc v:
Bit 01 ngoi ng thng

dng tng ng bc 3
(3)
KNLNNVN
c) Nhn vin phc v:

70 % c chng ch ngh
30 % qua lp tp hun
nghip v
Bit 01 ngoi ng thng

dng tng ng bc 4
(3)
KNLNNVN
Trng l tn:
S dng tt tin hc vn
phng
S dng tt tin hc vn
phng
Trng l tn:
b) Trng cc b phn:
Tt nghip cao ng ngh
(l tn, bung, bn, bar, bp)
hoc chng ch ngh quc
)
gia
02 nm kinh nghim trong
ngh
30 % qua lp tp hun
nghip v
70 % c chng ch ngh
c) Nhn vin phc v:
Bit 01 ngoi ng thng

dng tng ng bc 4
(3)
KNLNNVN
Trng l tn:
Bit 01 ngoi ng thng

dng tng ng bc 4
(3)
KNLNNVN
Trng nh hng:
S dng tt tin hc vn
phng
Tt nghip cao ng ngh

(l tn, bung, bn, bar,
bp) hoc chng ch ngh
quc gia
ngh
b) Trng cc b phn:
Bit 01 ngoi ng thng

dng tng ng bc 4
KNLNNVN(3)
Bit 01 ngoi ng thng

dng tng ng bc 4
KNLNNVN(3)
Bit 01 ngoi ng thng

dng tng ng bc 3
(3)
KNLNNVN
b) Trng cc b phn:

ngh

ngh

ngh
Tt nghip trung cp ngh

(l tn, bung, bn, bar, bp)
hoc chng ch ngh quc
gia
ngh
lch
Hng 5 sao
du lch
Hng 4 sao
l lu tr du lch
Hng 3 sao
c) Nhn vin phc

v:
Bit 01 ngoi ng
thng dng tng
ng
bc
2
(3)
KNLNNVN
S dng c tin
hc vn phng
Trng l tn:
01
nm
kinh
nghim trong ngh.
Tt nghip s cp
ngh (l tn, bung,
bn) tr ln hoc c
chng ch ngh du
lch quc gia; trng
hp c chng ch s
cp ngh khc phi
qua lp bi dng
nghip v
b) Trng cc b
phn:
01
nm
kinh
nghim trong ngh
Hng 2 sao
Hng 1 sao
Bng 1 (tip theo)
TCVN 4391:2015
80 % qua lp tp
hun nghip v
Nhn vin l tn:

Bit 01 ngoi ng
thng dng tng
ng
bc
3
(3)
KNLNNVN
hp c vn bng,
chng ch do c s o
to c thm quyn cp)
Nhn vin l tn:
Bit 01 ngoi ng
thng
dng
tng
ng
bc
1
(3)
KNLNNVN
S dng c tin
hc vn phng
Mc trang phc ng Mc trang phc

quy nh ca khch sn, ng quy nh ca
c ph hiu tn trn o khch sn, c ph
hiu tn trn o
S dng c tin
hc vn phng
Hng 2 sao
Hng 1 sao
4.2 Trang phc
Tiu ch
Kiu dng p, ph hp
vi chc danh v v tr cng
vic
Mu sc hi ho, thun
tin
Mc trang phc ng quy

nh ca khch sn, c ph
hiu tn trn o
Bit 01 ngoi ng thng

dng tng ng bc 3
(3)
KNLNNVN
S dng tt tin hc vn
phng
Nhn vin l tn:
Bit 01 ngoi ng thng

dng tng ng bc 2
(3)
KNLNNVN
Nhn vin nh hng:
Hng 3 sao
Bng 1 (tip theo)
33
Mu sc hi ho, thun
tin
Cht liu tt, ph hp vi
mi trng
C phong cch ring ca
khch sn
Mu sc hi ho, thun
tin
Cht liu tt, ph hp vi
mi trng
C phong cch ring ca
khch sn
33
Mc trang phc ng quy

nh ca khch sn, c ph
hiu tn trn o
Kiu dng p, ph hp
vic
S dng tt tin hc vn
phng
S dng tt tin hc vn
phng
Mc trang phc ng quy

nh ca khch sn, c ph
hiu tn trn o
Kiu dng p, ph hp
vic
Bit 01 ngoi ng thng

dng tng ng bc 4
(3)
KNLNNVN
Bit 01 ngoi ng thng

dng tng ng bc 3
(3)
KNLNNVN
- C nhn vin bit 01 ngoi
ng thng dng khc tng
(3)
ng bc 3 KNLNNVN
Nhn vin l tn:
Bit 01 ngoi ng thng

dng tng ng bc 2
(3)
KNLNNVN
- C nhn vin bit 01 ngoi
ng thng dng khc tng
(3)
ng bc 2 KNLNNVN
Nhn vin l tn:
Bit 01 ngoi ng thng
dng tng ng bc 4
(3)
KNLNNVN
S dng c tin hc vn
phng (tr nhn vin bung
v bn bar)
Nhn vin trc tip phc
v khch:
Hng 5 sao
S dng c tin hc vn
phng (tr nhn vin bung
v bn bar)
Nhn vin trc tip phc
v khch:
Hng 4 sao
TCVN 4391:2015
TCVN 4391:2015
32
34
Hng 1 sao
Hng 2 sao
Hng 3 sao
Bng 1 (tip theo)
34
Nh v sinh cc
khu vc m bo
thot nc tt v
khng c mi hi
Phn loi rc thi

hu c, v c ti
ngun
C bin php gim
thiu ting n
Khu vc bp vn
chuyn rc thng
xuyn hoc c kho
cha rc m bo v
sinh.
Nh v sinh cc khu
vc m bo thot
nc tt v khng c
mi hi
C bin php tit

kim in hiu qu
S dng nh sng
t nhin cc khu vc
Thc hin tt cc
quy nh v bo v
mi trng
c cp chng
ch hoc nhn hiu
hoc danh hiu v
bo v mi trng,
pht trin bn vng
V sinh sch s tt
c cc khu vc trong
v ngoi khch sn
Thc hin tt cc
quy nh v bo v mi
trng
c cp chng ch
hoc nhn hiu hoc
danh hiu v bo v
mi trng, pht trin
bn vng
V sinh sch s tt
c cc khu vc trong v
ngoi khch sn
5.1 Bo v mi trng
Thc hin tt cc quy nh
v bo v mi trng
c cp chng ch hoc
nhn hiu hoc danh hiu v
bo v mi trng, pht trin
bn vng.
V sinh sch s tt c cc
khu vc trong v ngoi khch
sn
Nh v sinh cc khu vc
m bo thot nc tt v
khng c mi hi
Phn loi rc thi hu c,
v c ti ngun
C bin php gim thiu
ting n
Khu vc bp vn chuyn
rc thng xuyn hoc c
kho cha rc m bo v
sinh
B tr cn b kim nhim v
qun l, bo v mi trng
S dng cc vt liu, sn
phm, trang thit b thn thin
vi mi trng
Nh v sinh cc khu vc
m bo thot nc tt v
khng c mi hi
v c ti ngun
C bin php gim thiu
ting n
Khu vc bp vn chuyn
rc thng xuyn hoc c
kho cha rc m bo v
sinh
B tr cn b kim nhim v
qun l, bo v mi trng
S dng cc vt liu, sn
phm, trang thit b thn thin
vi mi trng
Hng 4 sao

v bo v mi trng
c cp chng ch hoc
nhn hiu hoc danh hiu v
bo v mi trng, pht trin
bn vng.
khu vc trong v ngoi khch
sn
5 Bo v mi trng, v sinh an ton thc phm v an ninh, an ton, phng chng chy n
Tiu ch
TCVN 4391:2015
B tr cn b chuyn
trch v qun l, bo v mi
trng
C bin php gim thiu

ting n
Khu vc bp vn chuyn
rc thng xuyn hoc c
kho cha rc m bo v
sinh
B tr cn b kim nhim
v qun l, bo v mi
trng
Nh v sinh cc khu vc
m bo thot nc tt v
khng c mi hi
v c ti ngun
Thc hin tt cc quy

nh v bo v mi trng
c cp chng ch
hoc nhn hiu hoc danh
hiu v bo v mi trng,
pht trin bn vng
khu vc trong v ngoi
khch sn
Trang phc lm vic c

khch sn git l
Hng 5 sao
TCVN 4391:2015
Hng 1 sao
S dng nh sng t nhin

cc khu vc
S dng nh sng
t nhin cc khu vc
Thc hin tt cc
quy nh v an ninh,
an ton, phng chng
chy n

v an ninh, an ton, phng
chng chy n
H thng camera khu vc
cng cng (hnh lang bung
ng, snh l tn, nh hng...)

chng chy n
ng, snh l tn, nh hng...)

v v sinh an ton thc phm
S dng nh sng t nhin

cc khu vc
C bin php tit kim in

hiu qu
Hng 4 sao

ng, snh l tn, nh
hng...)

chng chy n
Thc hin tt cc quy

nh v v sinh an ton thc
phm
S dng nh sng t
nhin cc khu vc
C bin php tit kim

in hiu qu
S dng cc vt liu, sn
phm, trang thit b thn
thin vi mi trng
Hng 5 sao
(3) KNLNNVN: Khung nng lc ngoi ng Vit Nam
35
(2) i vi khch sn 4 sao c c s vt cht tt, dch v y , cht lng cao, sang trng c th xem xt khng p dng quy nh c b bi th, ni
khng ch chiu cao xy dng
(1) Khng p dng quy nh quy m i vi khch sn l cng trnh kin trc c bit nh lu i, cung in, nh c hoc nm ni c gi tr vn ha, lch s
cn c bo v
CH THCH:
Thc hin tt cc quy

nh v an ninh, an
ton, phng chng
chy n

v v sinh an ton thc phm
C bin php tit kim in

hiu qu
C bin php tit

kim in hiu qu
Thc hin tt cc
quy nh v v sinh
an ton thc phm
Hng 3 sao
Hng 2 sao
5.3 An ninh, an ton, phng chng chy n
5.2 V sinh an ton thc phm
Tiu ch
Bng 1 (kt thc)
TCVN 4391:2015
35
TCVN 4391:2015
6 Phng php nh gi
6.1 Nguyn tc nh gi
Cc tiu ch nh gi xp hng i vi khch sn du lch c chm im nh sau:
+ nh du (X) i vi tiu ch phi t yu cu ca loi, hng tng ng.

+ Chm im 1 i vi tiu ch khuyn khch t yu cu ca loi, hng tng ng.
6.2 Ni dung v thang im nh gi xp hng khch sn
Theo Ph lc A.
6.3 Tng im ti thiu i vi tng loi, hng khch sn
6.3.1 Khch sn
Hng 1 sao: t 100 % tiu ch phi t (tc l t 98 tiu ch) v t 75 % cc tiu ch trong tng s
cc tiu ch khuyn khch (tc l t 35/47 im) i vi khch sn hng 1 sao.
Hng 2 sao: t 100 % tiu ch phi t (tc l t 138 tiu ch) v t 80 % cc tiu ch trong tng
s cc tiu ch khuyn khch (tc l t 40/50 im) i vi khch sn hng 2 sao.
6.3.2 Khch sn ngh dng
cc tiu ch khuyn khch (tc l t 35/46 im) i vi khch sn ngh dng hng 1 sao.
s cc tiu ch khuyn khch (tc l t 40/50 im) i vi khch sn ngh dng hng 2 sao.
36
TCVN 4391:2015
6.3.3 Khch sn ni
cc tiu ch khuyn khch (tc l t 31/41 im) i vi khch sn ni hng 1 sao.
s cc tiu ch khuyn khch (tc l t 34/43 im) i vi khch sn ni hng 2 sao.
6.3.4 Khch sn bn ng
cc tiu ch khuyn khch (tc l t 32/43 im) i vi khch sn bn ng hng 1 sao.
s cc tiu ch khuyn khch (tc l t 37/46 im) i vi khch sn bn ng hng 2 sao.
37
TCVN 4391:2015
Ph lc A
(quy nh)
Ni dung v thang im nh gi xp hng khch sn
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
1 V tr, kin trc

1.1 V tr
- Thun li
H, R, M, F
1, 2
- Rt thun li, d tip cn
H, R, M, F
3, 4, 5
- Mi trng, cnh quan p
H, R, M, F
3, 4, 5
- Thit k kin trc ph hp vi yu cu kinh

doanh, cc khu vc dch v c b tr hp l,
thun tin
H, R, M, F
1(*), 2(*), 3(*),
- Thit k kin trc p
H, R, M, F
3(*), 4(*), 5(*)
- Kin trc c o
H, R, M, F
- Ton cnh c thit k thng nht
H, R, M, F
5(*)
- Ni, ngoi tht c thit k, bi tr, trang tr

hp l
H, R, M, F
1(*), 2(*)
- Ni, ngoi tht c thit k, bi tr, trang tr

hp l, p, sang trng, vt liu xy dng cht
lng tt
H, R, M, F
3(*), 4(*), 5(*)
- Mt tin khch sn: ng vo, va h, tiu

cnh c thit k p, sang trng, tinh t
H, R
5(*)
- C mi che trc snh n tip
3, 4(*), 5(*)
- Ca ra vo ring cho khch v nhn vin
H, R, M, F
3, 4(*), 5(*)
- ng vo m bo cho ngi khuyt tt

tip cn s dng
H, R, M, F
1, 2, 3, 4
H, M, F
5(*)
H, R, M, F
4(*), 5(*)
1.2 Thit k kin trc
- Bung ng cho ngi khuyt tt i bng xe

ln, xe y
38
4(*), 5(*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
- Tng c bit hoc khu phc v c bit
5(*)
H, R, M, F
1, 2, 3, 4(*), 5(*)
- 10 bung ng
H, R, M, F
1(*)
- 15 bung ng
2(*)
- 20 bung ng
H, M, F
2(*)
- 30 bung ng
M, F
3(*)
- 40 bung ng
3(*)
- 50 bung ng
3(*)
M, F
4(*)
- 60 bung ng
4(*)
- 80 bung ng
4(*)
R, M, F
5(*)
5(*)
- Ni xe cho khch trong hoc cch khu

vc khch sn ti a 200 m
1, 2
- Ni xe trong khu vc khch sn cho 5 %

s bung ng

s bung ng

s bung ng

s bung ng
1(*), 2(*), 3(*),

s bung ng
- Ni xe thun tin, an ton, thng gi tt
H, R, M
- Khu vc bung ng cch m tt
Chm
im 1 i
vi tiu
ch khng
c du (*)
1.3 Quy m bung ng
- 100 bung ng
1.4 Ni xe v giao thng ni b
a) Ni xe
4(*), 5(*)
1(*), 2(*), 3(*),
4(*), 5(*)
1(*), 2(*), 3(*),
39
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
4(*), 5(*)
b) Giao thng ni b
- Li i b v giao thng ni b thun tin, an
ton, thng gi tt
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
1.5 Khu vc snh n tip

- C snh n tip
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Din tch 10 m
H, R, M
H, R, M
H, R, M
H, R, M
- Din tch 100 m
H, R, M
- Phng v sinh snh hoc gn khu vc snh
H, R, M, F
1(*), 2(*)
- Phng v sinh snh hoc gn khu vc snh

cho nam v n ring
H, R, M, F
3(*), 4(*)
- Phng v sinh snh cho nam v n ring
H, R, M, F
5(*)
- Khu vc ht thuc ring
H, R, M, F
1, 2, 3, 4, 5
- Phng v sinh cho ngi khuyt tt i bng
H, R, M, F
4(*), 5(*)
H, M, F
5(*)
- Cy xanh cc khu vc cng cng
H, R, M, F
2, 3, 4, 5
- Sn vn, cy xanh
1(*), 2(*), 3(*),
- Din tch 20 m
- Din tch 35 m
- Din tch 60 m
xe ln, xe y
- Bar snh
1.6 Khng gian xanh
4(*), 5(*)
H
40
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
nh du
Yu cu i
Tiu ch
Yu cu i vi
vi loi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
1.7 Din tch bung ng (bao gm phng ng v phng v sinh)

- Bung mt ging n 12 m2
H, R, M
1(*)
H, R, M
2(*)
H, R, M
3(*)
H, R, M
4(*)
H, R, M
H, R, M
5(*)
H, R, M
H, R, M
H, R, M, F
2(*)
- 01 nh hng c quy bar
H, R, M, F
3(*)
- 01 nh hng, c phc v mn u,
H, R, M, F
4(*)
- 02 nh hng, c phc v mn u,
H, R, M, F
5(*)
- S gh nh hng bng 50 % s ging
H, R, M, F
2(*)
H, R, M, F
3(*)
H, R, M, F
4(*), 5(*)
- 01 quy bar
H, M, F
4(*)
- 02 quy bar
4(*), 5(*)
H, M, F
5(*)
- Phng v sinh (p dng i vi nh hng

tch ri snh n tip)
H, R, M, F
- Phng v sinh cho nam v n ring (p dng
H, R, M, F
3(*), 4(*), 5(*)
- Bung mt ging i hoc hai ging n 15 m2

2
- Bung mt ging n 15 m
- Bung mt ging i hoc hai ging n
2
17 m
2
2
22 m
- Bung mt ging n 21 m2
25 m 2
- Bung c bit (suite) 41 m2
2
32 m 2
- Bung c bit (suite) 56 m2
- Bung c bit cao cp 100 m
1.8 Nh hng, quy bar

- 01 nh hng
41
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nh gi, chm im
Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
i vi nh hng tch ri snh n tip)

- Khu vc ht thuc ring
H, R, M, F
2, 3, 4(*), 5(*)
- Thun tin cho vic vn chuyn thc n n

nh hng
H, R, M, F
2(*), 3(*), 4(*),
- Bp
H, R, M, F
2(*), 3(*)
- Bp u,
H, R, M, F
4(*), 5(*)
- Bp bnh
H, R, M, F
4(*), 5(*)
- Thng gi tt
H, R, M, F
2(*), 3(*), 4(*),
1.9 Khu vc bp
5(*)
5(*)
- Din tch m bo quy trnh s ch, ch bin
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- Khu vc s ch v ch bin nhit, ngui

(nng, lnh) c tch ring
H, R, M, F
3(*), 4(*), 5(*)
- Khu vc son chia thc n
H, R, M, F
4(*), 5(*)
- Phng m, m bo cch m, cch nhit,

cch mi gia bp v phng n
H, R, M, F
4, 5(*)
- Li chuyn rc tch bit, m bo v sinh
H, R, M, F
3, 4(*), 5(*)
- C bin php ngn chn ng vt, cn trng

gy hi
H, R, M, F
2(*), 3(*), 4(*),
- Tng phng khng thm nc, d lm sch
H, R, M, F
5(*)
2(*), 3(*), 4(*),
5(*)
- Trn bp thun tin cho v sinh v m bo

an ton
H, R, M, F
- Sn phng, lt vt liu chng trn, d c ra
H, R, M, F
2(*), 3(*), 4(*),

5(*)
2(*), 3(*), 4(*),
5(*)
- Phng v sinh cho nhn vin bp (bn ngoi

khu vc bp)
H, R, M, F
3, 4, 5(*)
- Kho bo qun nguyn vt liu, thc phm
H, R, M, F
2, 3, 4(*), 5(*)
- Kho dng, thit b d phng
H, R, M, F
2(*), 3(*), 4(*),
1.10 Kho
42
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
5(*)
- Cc kho lnh (theo loi thc phm)
H, R, M, F
4(*), 5(*)
- 01 phng hp 30 gh
3(*)
- 01 phng hp
4(*)
- 01 phng hi tho
4(*)
- 01 phng hi ngh
4(*), 5(*)
- 02 phng hp
5(*)
- 02 phng hi tho
5(*)
- Snh ch, ng k khch v gii kht gia

gi
4(*), 5(*)
- Phng v sinh cho nam v n ring (p dng

i vi phng hp, hi ngh, hi tho tch ri
snh n tip)
3(*), 4(*), 5(*)
- Cch m tt
4(*), 5(*)
- Phng lm vic ca ngi qun l v cc b

phn chc nng
H, R, M, F
2(*), 3(*), 4(*),
- Phng trc bung
H, R, M, F
2, 3, 4(*), 5(*)
- Phng thay qun o
H, R, M, F
3, 4(*), 5(*)
- Phng v sinh cho nam v n ring
H, R, M, F
3(*), 4(*), 5(*)
- Phng tm
H, R, M, F
4(*), 5(*)
- Phng n nhn vin
H, R, M, F
4(*), 5(*)
H, R, M, F
1(*), 2(*), 3(*),
1.11 Phng hp, hi ngh, hi tho
1.12 Khu vc dnh cho cn b, nhn vin
5(*)
1.13 Hnh lang

- Thun tin i li v m bo an ton thot
him
4(*), 5(*)
2 Trang thit b, tin nghi

2.1 Cht lng, bi tr, trang tr
- Cht lng kh
H, R, M, F
1(*), 2(*)
43
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Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
- Cht lng tt
- Cht lng cao
- Bi tr hp l
H, R, M, F
3(*)
H, R, M, F
4(*), 5(*)
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Mu sc hi ha
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Hot ng tt
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- ng b
H, R, M, F
3(*), 4(*), 5(*)
- Trang tr ni tht p
H, R, M, F
4(*)
- Hin i, sang trng
H, R, M, F
4(*), 5(*)
- Trang tr ngh thut
H, R, M, F
5(*)
2.2 Trang thit b ni tht

2.2.1 Snh n tip; Phng v sinh snh v cc khu vc cng cng
a) Snh n tip
- Quy l tn
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- in thoi
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- My vi tnh
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Bn gh tip khch
H, R, M, F
1, 2, 3(*), 4(*),
5(*)
- Bng hoc mn hnh nim yt gi dch v v

phng thc thanh ton
H, R, M, F
- Thit b phc v thanh ton bng th tn dng
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
1, 2, 3(*), 4(*),
5(*)
- Ca ra vo c b tr thun tin
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Ni gi v ti sn gi tr ca khch
44
H, R, M, F
1(*), 2(*), 3(*),
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
4(*), 5(*)
- Internet khng dy (wifi)
H, R, M, F
1, 2, 3(*), 4(*),
5(*)
- Bng hoc mn hnh nim yt t gi ngoi t
H, R, M, F
1, 2, 3, 4, 5
- Xe y cho ngi khuyt tt
H, R, M, F
3, 4, 5(*)
- Gi bo, tp ch hoc h thng c bo

trc tuyn (Press Reader)
H, R, M, F
4(*), 5(*)
- Quy thng tin, quan h khch hng v h tr

n tip (trc ca, chuyn hnh l, vn th, xe
a n khch...)
H, R, M, F
4, 5(*)
+ Quy t bung
H, R, M, F
+ Quy n tip
H, R, M, F
+ Tng i in thoi
H, R, M, F
- Quy l tn t chc thnh cc quy phn

theo chc nng:
b) Phng v sinh snh v cc khu vc cng cng

- Bn cu
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Bn tiu nam (phng v sinh nam)
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Giy v sinh
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Vi nc di ng cnh bn cu
H, R, M, F
3, 4, 5
- Chu ra mt
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Gng soi
H, R, M, F
1, 2(*), 3(*), 4(*),

5(*)
- Vi nc
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- X phng
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Thng rc c np
H, R, M, F
1(*), 2(*), 3(*),
45
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Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
4(*), 5(*)
- Thit b thng gi
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Mc treo ti hoc ch ti
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Giy hoc khn lau tay
H, R, M, F
3(*), 4(*), 5(*)
- My sy tay
H, R, M, F
3, 4, 5
- H thng ga v xi phng thot sn m bo

ngn mi hi
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
2.2.2 Bung ng v phng v sinh trong bung ng

a) Bung ng
- Ging n 0,9 m x 2 m
H, R, M, F
1(*), 2(*)
H, R, M, F
3(*), 4(*)
H, R, M, F
5(*)
- Ging i 1,6 m x 2 m
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Ging bung c bit cao cp 2,2 m x 2,2 m
H, R, M, F
5(*)
- Ging cho ngi khuyt tt 1,8 m x 2 m
H, R, M, F
4(*), 5(*)
- m dy 10 cm, c ga bc
H, R, M, F
1(*), 2(*)
- m dy 20 cm, c ga bc
H, R, M, F
3(*), 4(*), 5(*)
- Chn c v bc
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Gi c v bc
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
T hoc k u ging (bung mt ging

n: 01 t/k u ging, bung mt ging
i: 02 t/k u ging, bung hai ging
n: 01 hoc 02 t/k u ging)
H, R, M, F
- cm in an ton u ging
H, R, M, F
3, 4(*), 5(*)
- Bng iu khin thit b in t t u

ging
H, R, M, F
4, 5
46
1, 2(*), 3(*), 4(*),

5(*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
- n u ging
H, R, M, F
1, 2(*)
- n u ging cho mi khch
H, R, M, F
3(*), 4(*)
- n u ging cho mi khch chnh c

sng
H, R, M, F
4, 5(*)
- n chiu sng
H, R, M, F
1(*), 2(*), 3(*),
Chm
im 1 i
vi tiu
ch khng
c du (*)
4(*), 5(*)
- in thoi
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- T ng qun o c mc treo qun o
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Mc o c nhiu loi treo c cc loi

qun, o
H, R, M, F
4, 5
- Bn chi qun o
H, R, M, F
3, 4, 5
- Bn gh ung nc
H, R, M
1, 2, 3(*), 4(*),
5(*)
- Cc ung nc
1, 2, 3, 4, 5
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Tch ung tr, c ph
H, R, M, F
4(*), 5(*)
- Hp giy n
H, R, M, F
4(*), 5(*)
- B n tri cy.
H, R, M, F
4(*), 5(*)
- Dng c m bia, ru
H, R, M, F
4, 5
- Bn lm vic cho 50 % s bung ng
1, 2, 3(*)
4(*), 5(*)
4, 5(*)
1, 2, 3(*), 4(*),
- Bn lm vic cho 100 % s bung ng
- n bn lm vic
5(*)
- cm in an ton bn lm vic
3, 4(*), 5(*)
1, 2, 3(*), 4(*),
47
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
5(*)
- cm in an ton
3, 4(*), 5(*)
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Gng soi
H, R, M
3, 4, 5
- Gng soi c ngi
H, R, M, F
4(*), 5(*)
- Cp ng ti liu thng tin v khch sn v

hng dn khch gm: ni quy, dch v v gi
dch v, thi gian phc v khch ca cc dch
v, chnh sch khuyn mi, phong b, giy, bt
vit (thng tin v khch sn c th cung cp
trn mn hnh)
H, R, M, F
1, 2, 3(*), 4(*),
- ng truyn internet khng dy (wifi)
H, R, M
1, 2
- ng truyn internet khng dy (wifi) tc

cao
H, R, M
3(*), 4(*), 5(*)
- ng truyn internet qua cp tc cao

(internet cable)
H, R, M
3, 4, 5
- Ti kim ch
H, R, M, F
3, 4, 5
- My sy tc
H, R, M, F
3(*), 4(*), 5(*)
- St hoc ti ng git l
H, R, M, F
1, 2, 3(*), 4(*),
5(*)
5(*)
- St ng rc
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Bn l, cu l
H, R, M, F
- Kt an ton cho 30 % s bung ng
H, R, M, F
3(*)
H, R, M, F
4(*)
H, R, M, F
5(*)
- Cn sc khe
H, R, M, F
4, 5(*)
- Gi hnh l
H, R, M, F
1, 2, 3(*), 4(*),
5(*)
- Dp i trong phng
H, R, M, F
1, 2, 3, 4(*), 5(*)
- Giy hoc mt lau giy
H, R, M, F
3, 4, 5
48
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
- Tranh nh
H, R, M, F
3, 4, 5(*)
- Rm ca s
H, R, M, F
1, 2(*)
- Rm ca s chn sng
H, R, M, F
3(*), 4(*), 5(*)
- T lnh hoc minibar
H, R, M, F
1, 2(*), 3(*), 4(*),
Chm
im 1 i
vi tiu
ch khng
c du (*)
5(*)
- Minibar c t cc loi ung, n vt,
n nh
H, R, M, F
2, 3(*), 4(*), 5(*)
- iu ha khng kh
1, 2, 3, 4, 5
H, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Ti vi
1, 2, 3, 4, 5
H, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Tivi cho phng khch (p dng i vi bung

ng hng c bit - suite)
- Hng dn s dng in thoi v tivi
4, 5
H, M, F
4(*), 5(*)
1, 2, 3, 4, 5
H, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- m un nc siu tc
H, R, M, F
3(*), 4(*), 5(*)
- Thit b pht hin khi bo chy (smoke

detector)
H, R, M, F
1, 2, 3(*), 4(*),
- H thng cha chy bng nc t ng

(sprinkler)
H, R, M, F
4, 5
- Mt nhn gn trn ca
H, R, M, F
1, 2, 3, 4, 5
- Chung gi ca
H, R, M, F
1, 2, 3, 4, 5
- Cht an ton
H, R, M, F
1(*), 2(*), 3(*),
5(*)
4(*), 5(*)
- S hng dn thot him
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- kha t dng th
H, R, M, F
4, 5
49
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Yu cu i
Tiu ch
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khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
- Ca t ng ng
H, R, M, F
4, 5
- Thm tri bung ng hoc sn g
3, 4, 5
b) Phng v sinh trong bung ng

- Tng bng vt liu khng thm nc
- Sn lt bng vt liu chng trn
1(*), 2(*), 3(*),

H, R, M
4(*), 5(*)
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- cm in an ton
H, R, M, F
1, 2, 3(*), 4(*),
5(*)
- Chu ra mt
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
-Gng soi
H, R, M, F
1, 2(*), 3(*), 4(*),

5(*)
- Gng cu (Bung c bit cao cp)
H, R, M, F
5(*)
- Vi nc
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Nc nng
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Vi tm hoa sen
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- H thng sen cy tm ng phun ma
H, R, M, F
4, 5(*)
- Mc treo qun o
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Gi khn cc loi
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Bn cu
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Vi nc di ng cnh bn cu
H, R, M, F
1, 2, 3, 4, 5
- Giy v sinh
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
50
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
- Thng rc c np
H, R, M, F
Chm
im 1 i
vi tiu
ch khng
c du (*)
1(*), 2(*), 3(*),

4(*), 5(*)
- Thit b thng gi
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- n trn gng soi
H, R, M, F
1, 2, 3, 4(*), 5(*)
- n trn
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Vt dng cho mt khch:

+ Cc
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
+ X phng
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
+ Du gi u
H, R, M, F
1, 2
+ Du gi u v du x
H, R, M, F
3, 4, 5
+ Khn mt
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
+ Khn tm
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
+ Khn lau tay
H, R, M, F
4(*), 5(*)
+ M chp tc
H, R, M, F
3(*), 4(*), 5(*)
+ Sa tm
H, R, M, F
3(*), 4(*), 5(*)
+ Tm bng
H, R, M, F
3(*), 4(*), 5(*)
+ Kem nh rng
H, R, M, F
1, 2, 3, 4, 5
+ Bn chi nh rng
H, R, M, F
1, 2, 3, 4, 5
+ Kem dng da
H, R, M, F
4, 5
+ o chong sau tm
H, R, M, F
3, 4(*), 5(*)
+ Bng ty trang
H, R, M, F
4, 5
- Mui tm
H, R, M, F
4, 5
- Khn chi chn
H, R, M, F
3(*), 4(*), 5(*)
51
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
- B t chu ra mt
H, R, M, F
3(*), 4(*), 5(*)
- 80 % s bung c phng tm ng hoc bn

tm nm c rm che
H, R, M, F
3(*)
- in thoi ni vi bung ng
H, R, M, F
3, 4, 5(*)
- 100 % s bung c phng tm ng hoc

bn tm nm c rm che
H, R, M, F
4(*)
- Bn tm to sng cho bung c bit cao

cp
H, R, M, F
- 100 % s bung c phng tm ng hoc

bn tm nm c rm che, trong 30 % s
bung c c 2 loi
H, R, M, F
5(*)
- Dy phi qun o
H, R, M, F
- H thng ga v xi phng thot sn m bo

ngn mi hi
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
2.2.3 Phng hp, hi tho, hi ngh

- Bn gh, micro, n in cc loi
3(*), 4(*), 5(*)
- My chiu, mn chiu
3(*), 4(*), 5(*)
- Trang thit b phc v hp
3(*), 4(*), 5(*)
- Trang thit b phc v hi tho
4(*), 5(*)
- Trang thit b phc v hi ngh
4(*), 5(*)
- iu ha khng kh
3(*), 4(*), 5(*)
- H thng thng gi tt
3(*), 4(*), 5(*)
- Thm tri phng hp
3, 4, 5
- Thm tri phng hi tho
4, 5
- Thm tri phng hi ngh
4, 5
- S , bin ch dn v n bo thot him
3(*), 4(*), 5(*)
- H thng camera trong phng hp
3, 4, 5
- H thng camera trong phng hi tho
4, 5(*)
- H thng camera trong phng hi ngh
4, 5(*)
- H thng chiu sng c tnh thm m v iu

chnh c sng
5(*)
52
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
2.2.4 Nh hng, bar, bp

- Bn gh
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- Dng c v t ng dng c phc v n ung
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- Cc loi t lnh bo qun thc phm
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- Trang thit b, dng c ch bin mn n,

ung
H, R, M, F
- Trang thit b ch bin, phc v n ung ca

nhn vin
H, R, M, F
4, 5(*)
- Trang thit b phc v n t chn
H, R, M, F
3, 4(*), 5(*)
- Trang thit b phc v n ti bung ng
H, R, M, F
3, 4(*), 5(*)
- Trang thit b phc v tic cao cp
H, R, M, F
4(*), 5(*)
- Trang thit b, dng c ch bin bnh
H, R, M, F
4(*), 5(*)
- Trang thit b, dng c ch bin ngui
H, R, M, F
4(*), 5(*)
- Mt bn son chia, s ch, ch bin mn n

lm bng vt liu khng thm nc
H, R, M, F
2(*), 3(*), 4(*),
- Bn ra dng c n ung
H, R, M, F
2(*), 3(*), 4(*),

5(*)
5(*)
2(*), 3(*), 4(*),
5(*)
- Bn ra cho s ch, ch bin ring
H, R, M, F
3(*), 4(*), 5(*)
- Dng c v cht ty ra v sinh
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- Thit b chn lc rc, m
H, R, M, F
3(*), 4(*), 5(*)
- Thng rc c np
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- H thng thot nc chm
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- H thng ht mi hot ng tt
H, R, M, F
3(*), 4(*), 5(*)
- Thng gi tt
H, R, M, F
2(*), 3(*), 4(*),
53
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Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
5(*)
- nh sng hoc chiu sng tt
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- iu ha khng kh cho nh hng
H, R, M, F
3, 4, 5
- S , bin ch dn v n bo thot him
H, R, M, F
2(*), 3(*), 4(*),

5(*)
- Thm tri nh hng
- Bn l, cu l
H, R, M, F
1, 2, 3, 4, 5
- My git
H, R, M, F
1, 2, 3, 4, 5
- My sy
H, R, M, F
3, 4, 5
- H thng thit b git l hin i
H, R, M, F
4, 5
H, R, M, F
1(*), 2(*), 3(*),
2.2.5 Git l
2.3 Hnh lang, cu thang

- S , bin ch dn thot him
4(*), 5(*)
- n bo thot him hnh lang
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Cc bin ch dn hng v ch dn chc

nng (phng v sinh, vn phng, s tng, s
phng)
H, R, M, F
- Ca thot him chng chy
H, R, M, F
3, 4, 5(*)
- Thm tri hnh lang khu vc bung ng
4, 5
- Thm tri hnh lang khu vc hi ngh, hi

tho
4, 5
- Thm tri cu thang khu vc dch v
4, 5
1(*), 2(*), 3(*),

4(*), 5(*)
2.4 Thng gi, iu ho khng kh cc khu vc

- m bo thng thong
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Thng gi t nhin
H, R, M, F
1, 2, 3, 4, 5
- H thng thng gi hot ng tt
H, R, M, F
1(*), 2(*), 3(*),
54
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
4(*), 5(*)
- iu ha khng kh cc khu vc dch v
H, R, M, F
3, 4, 5
- Cung cp nc sch v nc cho cha

chy, c h thng d tr nc
H, R, M, F
1(*), 2(*), 3(*),
- C h thng thot nc m bo v sinh mi

trng
H, R, M, F
- Nc c lc v m bo ung c trc
tip t vi nc
H, R, M, F
- T bn tng tr ln c thang my (k c tng

trt)
H, R, M
- T ba tng tr ln c thang my dnh cho

khch (k c tng trt)
H, R, M
3, 4(*), 5(*)
- Thang my cho nhn vin
H, R, M
4, 5(*)
- Thang my cho hng ha
H, R, M
4, 5
- Thang my c tin nghi phc v ngi khuyt

tt
H, R, M
H, R, M, F
1(*), 2(*), 3(*),
2.5 H thng nc
4(*), 5(*)
1(*), 2(*), 3(*),
4(*), 5(*)
2.6 Thang my
2.7 H thng phng tin thng tin, lin lc

- H thng phng tin thng tin, lin lc y
, hot ng tt
4(*), 5(*)
2.8 H thng in
- Cung cp in 24/24 h
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- H thng in chiu sng m bo yu cu

tng khu vc
H, R, M, F
- C h thng in d phng/ my pht in
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
1, 2(*), 3(*), 4(*),
5(*)
3 Dch v v mc phc v
3.1 Cht lng phc v
- C quy trnh phc v khch ca khch sn
H, R, M, F
1, 2, 3, 4(*), 5(*)
55
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Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
- Phc v ng quy trnh k thut nghip v
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Thi thn thin
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Tay ngh k thut cao
H, R, M, F
3(*), 4(*), 5(*)
- Phi hp cht ch gia cc b phn trong

phc v khch
H, R, M, F
4(*), 5(*)
- Nhanh nhn, nhit tnh, chu o
H, R, M, F
3(*), 4(*), 5(*)
- m bo tnh chuyn nghip trong phc v
H, R, M, F
4(*), 5(*)
- Cht lng phc v hon ho
H, R, M, F
5(*)
- m bo tnh chuyn nghip trong phc v

khch cao cp (butler)
H, R, M, F
5(*)
- Nhn vin trc bung 12/24 h
H, R, M, F
1, 2
- Nhn vin trc bung 24/24 h
H, R, M, F
3(*), 4(*), 5(*)
- V sinh bung ng mt ngy mt ln
H, R, M, F
1(*), 2(*), 3(*),
3.2 Phc v bung
4(*), 5(*)
- Chnh trang phng bui ti
H, R, M, F
4(*), 5(*)
- Thay ga bc chn, m v v gi ba ngy

mt ln hoc theo kin khch v sau khi
khch tr phng
H, R, M, F
1(*), 2(*)
- Thay ga bc chn, m v v gi mt ngy

mt ln hoc theo kin khch v sau khi
khch tr phng
H, R, M, F
3(*), 4(*), 5(*)
- Thay khn mt, khn tm mt ngy mt ln

hoc theo kin khch v sau khi khch tr
phng
H, R, M, F
1(*), 2(*), 3(*),
- Hng dn khch bo v mi trng (t

trong phng ng v phng v sinh)
H, R, M, F
- t hoa qu ti hoc bnh hoc sn phm

ch bin ca khch sn khi c khch
H, R, M, F
4(*), 5(*)
- t tr, c ph, ng, sa ti nh min ph
H, R, M, F
3, 4(*), 5(*)
- t mt loi tp ch hoc cung cp h thng

c bo trc tuyn
H, R, M, F
5(*)
56
4(*), 5(*)
1, 2, 3(*), 4(*),
5(*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
- Tng hoc khu vc phc v c bit, gm:

+ Phng n;
5(*)
5(*)
5(*)
+ Phng hp;
5(*)
+ Cung cp thng tin, bo, tp ch min ph.
5(*)
H, R, M, F
2(*), 3(*), 4(*),
+ Dch v vn phng;
+ Dch v l tn ring (nhn v tr bung

nhanh);
3.3 Phc v n ung

- Phc v n sng
5(*)
- Phc v n sng t chn
H, R, M, F
3(*), 4(*), 5(*)
- Phc v n tra, n ti
H, R, M, F
2, 3(*), 4(*), 5(*)
- Phc v tic
H, R, M, F
3(*), 4(*), 5(*)
- Phc v n ung t 6 h n 22 h
H, M, F
3(*)
- Phc v n ung t 6 h n 24 h
3(*)
H, M, F
4(*)
- Phc v n ung 24/24 h
H, R, M, F
5(*)
- Phc v n ung ti bung ng
H, R, M, F
3, 4(*), 5(*)
- Phc v cc mn n, ung n gin, d

ch bin
H, R, M, F
2(*), 3(*), 4(*),
- Phc v mn n, ung phong ph vi cht

lng tt
H, R, M, F
3(*), 4(*), 5(*)
- Phc v mn n, ung phong ph vi cht

lng cao
H, R, M, F
4(*), 5(*)
- Phc v cc loi ru, mn n v ung

c bit, cao cp
H, R, M, F
5(*)
5(*)
57
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Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
3.4 Dch v khc

- L tn trc 24/24 h
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Bo v trc 24/24 h
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Gi tin v vt ca khch ti quy l tn
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Gi hnh l cho khch
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Chuyn hnh l cho khch
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Thanh ton bng tin mt hoc cc phng

thc khc
H, R, M, F
- in thoi
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
1(*), 2(*), 3(*),
4(*), 5(*)
- nh thc khch
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Trc cu h (p dng i vi khch sn c

bi tm ring hoc th thao di nc)
H, R, M, F
- Dch v y t
H, R, M, F
1, 2, 3, 4
- Dch v y t c nhn vin y t trc
H, R, M, F
4, 5(*)
- T thuc v mt s loi thuc s cu cn

hn s dng
H, R, M, F
1(*), 2(*), 3(*),
- Dch v bn hng (quy lu nim, tp ho)
H, R, M, F
- Dch v bn hng (ca hng mua sm, lu

nim)
H, R, M, F
4(*), 5(*)
- Dch v vn phng
H, R, M, F
3(*), 4(*), 5(*)
- Phng c sch (th vin)
H, R, M, F
4, 5
- Thu i ngoi t
H, R, M, F
3, 4, 5
- Nhc nn khu vc cng cng
H, R, M, F
4, 5(*)
58
1(*), 2(*), 3(*),

4(*), 5(*)
4(*), 5(*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
- Dch v t ch, mua v phng tin vn

chuyn, tham quan
H, R, M, F
3, 4, 5
- Phc v hp
3(*)
- Phc v hp, hi tho, hi ngh
4(*), 5(*)
- Dch v dch thut
4, 5
- Git l
H, R, M, F
1, 2, 3(*), 4(*),
Chm
im 1 i
vi tiu
ch khng
c du (*)
5(*)
- Git kh, l hi
H, R, M, F
3, 4(*), 5(*)
- Git l ly ngay
H, R, M, F
4(*), 5(*)
- Phng tp th thao
H, R, M, F
4(*), 5(*)
- Bar m
4(*), 5(*)
H, M, F
H, R, M, F
3, 5(*)
4(*)
H, M, F
- B bi cho ngi ln (c ni quy, bin ch

dn su, c nhn vin phc v v trc cu
h, c khn tm, gh nm)
1, 2, 3
H, R
4(*), 5(*)
- B bi cho tr em (c bin ch dn su, c

nhn vin phc v v trc cu h, c khn
tm, gh nm)
H, R
5(*)
- Chm sc sc p
H, R, M, F
4, 5(*)
- Xng hi
H, R, M, F
4(*), 5(*)
- Mat-xa
H, R, M, F
4, 5(*)
- Trng gi tr
H, R, M, F
5(*)
- Th thao ngoi tri (Tennis hoc golf hoc

th thao ngoi tri khc)
5(*)
- Dch v phc v ngi khuyt tt
H, R, M, F
5(*)
- Dch v gii tr
4 Ngi qun l v nhn vin phc v

4.1 Trnh chuyn mn nghip v, ngoi ng
59
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
a) Ngi qun l:
- Tt nghip trung cp chuyn ngnh du lch
hoc c chng ch ngh du lch quc gia hoc
qua lp bi dng qun l lu tr du lch
H, R, M, F
1(*), 2(*)
- Tt nghip cao ng chuyn ngnh du lch,

nu tt nghip cao ng ngnh khc phi qua
lp bi dng qun l lu tr du lch
H, R, M, F
3(*)
- Tt nghip i hc chuyn ngnh du lch, nu

tt nghip i hc ngnh khc phi qua lp bi
dng qun l lu tr du lch
H, R, M, F
4(*), 5(*)
- 01 nm kinh nghim trong ngh
H, R, M, F
H, R, M, F
3(*), 4(*)
H, R, M, F
5(*)
- Bit 01 ngoi ng thng dng tng ng

bc 3 KNLNNVN
H, R, M, F
3(*)

bc 4 KNLNNVN
H, R, M, F
4(*), 5(*)
- Tt nghip s cp ngh (l tn, bung, bn)

tr ln hoc c chng ch ngh du lch quc
gia; trng hp c chng ch s cp ngh
khc phi qua lp bi dng nghip v
H, R, M, F
2(*)
- Tt nghip trung cp ngh (l tn, bung,

bn, bar, bp) hoc chng ch ngh quc gia
H, R, M, F
3(*)
- Tt nghip cao ng ngh (l tn, bung,

bn, bar, bp) hoc chng ch ngh quc gia
H, R, M, F
4(*), 5(*)
H, R, M, F
H, R, M, F
3(*), 4(*)
H, R, M, F
5(*)
- S dng c tin hc vn phng
H, R, M, F
2(*)
- S dng tt tin hc vn phng
H, R, M, F
3(*), 4(*), 5(*)

bc 3 KNLNNVN
H, R, M, F
3(*), 4(*)

bc 4 KNLNNVN
H, R, M, F
5(*)
b) Trng cc b phn:
Trng nh hng
60
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
Chm
im 1 i
vi tiu
ch khng
c du (*)
Trng l tn
bc 2 KNLNNVN
H, R, M, F
2(*)

bc 3 KNLNNVN
H, R, M, F
3(*)

bc 4 KNLNNVN
H, R, M, F
4(*), 5(*)
- Qua lp tp hun nghip v (tr trng hp

c vn bng, chng ch do c s o to c
thm quyn cp)
H, R, M, F
1(*)
- 20 % c chng ch ngh v 80 % qua lp tp

hun nghip v
H, R, M, F
2(*)

hun nghip v
H, R, M, F
3(*)

hun nghip v
H, R, M, F
4(*), 5(*)
- Nhn vin trc tip phc v khch bit

01 ngoi ng thng dng tng ng bc
2 KNLNNVN
H, R, M, F
4(*)
- C nhn vin trc tip phc v khch bit

01 ngoi ng thng dng khc tng ng
bc 2 KNLNNVN
H, R, M, F
4(*)
- Nhn vin trc tip phc v khch bit

01 ngoi ng thng dng tng ng bc
3 KNLNNVN
H, R, M, F
5(*)
- C nhn vin trc tip phc v khch bit 01

ngoi ng thng dng khc tng ng bc
3 KNLNNVN
H, R, M, F
5(*)
- Nhn vin trc tip phc v khch s dng

c tin hc vn phng (tr nhn vin bung
v bn bar)
H, R, M, F
4(*), 5(*)
H, R, M, F
3(*)

bc 1 KNLNNVN
H, R, M, F
H, R, M, F
2(*)
c) Nhn vin phc v
Nhn vin nh hng

bc 2 KNLNNVN
Nhn vin l tn
61
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
khch sn
nh du
Yu cu i vi
hng sao
(X) i vi
tiu ch c
du (*)
bc 2 KNLNNVN
bc 3 KNLNNVN
H, R, M, F
3(*), 4(*)

bc 4 KNLNNVN
H, R, M, F
5(*)
- S dng c tin hc vn phng
H, R, M, F
1(*), 2(*)
- S dng tt tin hc vn phng
H, R, M, F
3(*), 4(*), 5(*)
H, R, M, F
1(*), 2(*), 3(*),
4.2 Sc khe
- C sc kho ph hp vi yu cu cng
vic, c kim tra nh k theo quy nh ca
php lut (c giy chng nhn ca c quan y
t c thm quyn)
4(*), 5(*)
4.3 Trang phc

- Mc trang phc ng quy nh ca khch sn
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- C ph hiu tn trn o
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
- Kiu dng p, ph hp vi chc danh v v

tr cng vic
H, R, M, F
3(*), 4(*), 5(*)
- Mu sc hi ha, thun tin
H, R, M, F
3(*), 4(*), 5(*)
- Cht liu tt, ph hp vi mi trng
H, R, M, F
4(*), 5(*)
- C phong cch ring ca khch sn
H, R, M, F
4(*), 5(*)
- Trang phc lm vic c khch sn git l
H, R, M, F
5(*)
5 Bo v mi trng, v sinh an ton thc phm v an ninh, an ton, phng chng chy n
5.1 Bo v mi trng
- Thc hin tt cc quy nh v bo v mi
trng
H, R, M, F
- Phn loi rc thi hu c, v c ti ngun
H, R, M, F
2, 3, 4, 5
- Khu vc bp vn chuyn rc thng xuyn

hoc c kho cha rc m bo v sinh
H, R, M, F
2(*), 3(*), 4(*),
- C bin php gim thiu ting n
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
5(*)
2(*), 3(*), 4(*),
5(*)
62
Chm
im 1 i
vi tiu
ch khng
c du (*)
TCVN 4391:2015
nh gi, chm im
Yu cu i
Tiu ch
vi loi
nh du
Yu cu i vi
hng sao
khch sn
(X) i vi
tiu ch c
du (*)
- B tr cn b kim nhim v qun l, bo v

mi trng
H, R, M, F
3(*), 4(*), 5(*)
- B tr cn b chuyn trch v qun l, bo v

mi trng
H, R, M, F
- S dng cc vt liu, sn phm, trang thit b

thn thin vi mi trng
H, R, M, F
3, 4, 5
- c cp chng ch hoc nhn hiu hoc

danh hiu v bo v mi trng, pht trin bn
vng
H, R, M, F
1, 2, 3, 4, 5
- V sinh sch s tt c cc khu vc trong v

ngoi khch sn
H, R, M, F
1(*), 2(*), 3(*),
- Nh v sinh cc khu vc m bo thot nc

tt v khng c mi hi
H, R, M, F
- C bin php tit kim in hiu qu
H, R, M, F
1, 2, 3, 4, 5
- S dng nh sng t nhin cc khu vc
H, R, M, F
1, 2, 3, 4, 5
H, R, M, F
2(*), 3(*), 4(*),
Chm
im 1 i
vi tiu
ch khng
c du (*)
4(*), 5(*)
1(*), 2(*), 3(*),
4(*), 5(*)
5.2 V sinh an ton thc phm

- Thc hin tt cc quy nh v v sinh an ton
thc phm
5(*)
5.3 An ninh, an ton, phng chng chy n

- Thc hin tt cc quy nh v an ninh, an
ton, phng chng chy n
H, R, M, F
- H thng camera khu vc cng cng (hnh

lang bung ng, snh l tn, nh hng...)
H, R, M, F
1(*), 2(*), 3(*),

4(*), 5(*)
3, 4, 5
CH THCH:
H
khch sn
khch sn ngh dng
khch sn bn ng
khch sn ni
(*) tiu ch phi t

KNLNNVN
Khung nng lc ngoi ng Vit Nam
63
TCVN 4391:2015
Th mc ti liu tham kho
[1] TCVN 4319:2012, Nh v cng trnh cng cng Nguyn tc c bn thit k.
[2] TCVN 9506:2012, C s lu tr du lch v cc dch v lin quan Thut ng v nh ngha.
[3] QCVN 10:2014/BXD, Quy chun k thut quc gia v xy dng cng trnh m bo ngi khuyt tt
tip cn s dng.
[4] Thng t s 01/2014/TT-BGDT ng y 24/1/2014 ca B Gio dc v o to Ban h nh Khung nng
lc ngoi ng 6 bc dng cho Vit Nam.
[5] Tiu chun xp hng ca tp on Accor.
[6] Tiu chun Q Mart ca New Zealand.
64

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TCVN

TIU CHUN QUC GIA

TIU CHUN QUC GIA

3 Phn loi, xp hng khch sn

H thng phng tin thng tin lin lc y v hot ng tt.

T thuc v mt s loi thuc s cu cn hn s dng.

S , bin ch dn v n bo thot him hnh lang.

Cc bin ch dn hng v ch dn chc nng (phng v sinh, vn phng, s tng, s phng).

4.3 Dch v v cht lng phc v

C sc kho ph hp vi yu cu cng vic, c kim tra nh k theo quy nh ca php lut (c

giy chng nhn ca c quan y t c thm quyn).

Mc trang phc ng quy nh ca khch sn, c ph hiu tn trn o.

Ni, ngoi tht

Thit k kin trc

1.2 Thit k kin trc

1 V tr, kin trc

Thit k kin trc

Thit k kin trc ph

C mi che trc snh

Thit k kin trc ph

Bng 1 Tiu ch xp hng

Thit k kin trc ph

1.3 Quy m bung ng(1)

Bng 1 (tip theo)

Phng v sinh snh

Khu vc ht thuc ring

Phng v sinh snh

Din tch 10 m (p dng

Din tch 35 m (khng

Bng 1 (tip theo)

Bng 1 (tip theo)

1.8 Nh hng, bar

01 nh hng c quy bar.

Khu vc ht thuc ring

Phng v sinh cho nam

Khu vc ht thuc ring

Phng v sinh cho nam v

Khu vc ht thuc ring

Phng v sinh cho nam

Bung c bit cao cp

1.6 Khng gian xanh

Din tch m bo quy

Phng v sinh cho nhn

Li chuyn rc tch bit,

Trn bp thun tin cho

Trn bp thun tin cho

Tng phng, khng

Tng phng, khng

Tng phng, khng

C bin php ngn chn

C bin php ngn chn

C bin php ngn chn

Din tch m bo quy

Thun tin cho vic vn

Thun tin cho vic vn

Thun tin cho vic vn

Thun tin cho

Bng 1 (tip theo)