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ABSTRACT
The Impact of Learning Organization Characteristics in
Achieveing Organizational Excellence
Applied Study on the Ministry of Higher Education in Jordan
Prepared by
Asma Salem AL-Nosour
Supervisor
Prof. Dr.
Mohammad Al - Nuiami
This study aimed at revealing the impact of intangible Learning
Organization Characteristics (Continuous Learning; Dialogue; Team Work;
Empowerment and Communication) in achieveing Organizational Excellence
(Leadership; Human Resource; Process; Knowledge and Financial Excellence).
In order to achieve the objective of the study, the researcher designed a
questionnaire consisting of (50) paragraphs to gather the primary information
from study sample. The statistical package for social sciences (SPSS)
Programming was used to analyze, examine the hypotheses. The study sample
consisted of (194) of the Ministry employees campaign Bachelor and above.
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The study used many statistical methods such as simple and multi
regression to achieve study objectives. After executing the analysis to study
hypotheses; the sudy concluded that:
i.
The Ministry of Higher Education in Jordan owns the learning
Organization characteristics at level (0.05).

ii.
There is a significant statistical impact to learning Organization
characteristics on Achieveing Organizational Excellence in Jordanian Ministry

of Higher Education at level (0.05).
iii.
characteristics (Dialogue; Team Work; Empowerment and Communication)

on Achieveing Organizational Excellence (Leadership; Human Resource;
Process; and Financial Excellence) in Jordanian Ministry of Higher Education
at level (0.05).
iv.

characteristics (Continuous Learning, Dialogue; Team Work; Empowerment
and Communication) on Achieveing Organizational Excellence (Knowledge)
in Jordanian Ministry of Higher Education at level (0.05).
According to the findings of the study, the researcher list bellows the
most important are recommendations:
1. Commitment of the Ministry of Higher Education and Scientific
Research of Jordan to promote the process of continuous interaction with
the beneficiary groups and to achieve satisfaction by introducing the draft
programs and SMS services.
2. Improve the operations of the Ministry of Higher Education and
Scientific Research of Jordan through adoption TQM and re-engineering
business processes; and the competition based on operations.
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