www.wipro.

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FUTURE READY PROCESSES |

CUSTOMER EXPERIENCE |
INDUSTRY SOLUTIONS
ENGINEERING A COMPLETE ORACLE SOLUTION

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Table of Content
03..........................................................................................................Engineering a Complete Oracle Solution
03..........................................................................................................Oracle Fusion Applications
06..........................................................................................................Mobility
07..........................................................................................................Analytics
09..........................................................................................................Engineered Systems
10..........................................................................................................Upgrade Solution- Wipro EASY U
12..........................................................................................................Customer Experience
12......................................................................................................... CX for Auto
13..........................................................................................................CX for Banking
13..........................................................................................................Wipro Reach A Digital Marketing Platform
14..........................................................................................................Wipro Offering on Oracle RightNow
15..........................................................................................................Industry Solutions
16..........................................................................................................Banking and Financial Services
18..........................................................................................................Communications
20..........................................................................................................Manufacturing
21..........................................................................................................Utilities
22..........................................................................................................Life Sciences
24......................................................................................................... Retail
26..........................................................................................................Public Sector
28..........................................................................................................Applications Unlimited
31..........................................................................................................Application Support and Maintenance Wipro
36..........................................................................................................Business Process Management
38..........................................................................................................Specializations and Advanced Specializations

ENGINEERING
A COMPLETE
ORACLE SOLUTION

As a trusted advisor, Wipro helps clients leverage Oracle

products & technologies to maximize business value and
create agile enterprises. Wipro combines its industry

Wipro also has a great heritage in IT infrastructure design, management

and optimization. Leveraging this deep expertise and strength, we have
developed several solutions and offerings across Oracle Fusion
Middleware , Or acle Hardware Platfor ms including Or acle

experience and 360 degree view of technology to enable

Engineered Systems.

clients get the best out of their products, processes and

REDEFINING CUSTOMER EXPERIENCE

WITH WIPRO

operations. Our focus this year will be to showcase our

Future Ready processes, demonstrate our Customer
Experience platforms and exhibit Integrated
Industry solutions.
Wipro is one of the leading Global SIs for Oracle services.

Wipros Integrated Customer Experience (CX) solution helps organizations

to have better decision insights, partner collaboration and customer
engagements across industries.
Wipro along with Oracle has co-developed and launched comprehensive
customer experience solutions targeted towards specific industries like

Rated by Industry analysts* as a leader in Oracle Services,

Banking, Automotive, Telecom and Higher Education. Wipro has vast

Wipro offers solutions and services across industries,

experience in creating differentiation for global customers by enabling them

platforms & technologies covering the entire Oracle

product portfolio across the red stack.

convert their digital vision into IT reality.

Wipro REACH is a comprehensive digital marketing platform, that offers B2B
and B2C marketers campaign planning, conceptualization, execution
and analysis capabilities. Wipro REACH empowers marketers to become

ORACLE FUSION APPLICATIONS

more insightful, engaging and accountable.

Wipro has solutions on Oracle platforms that can equip customers with

INTEGRATED INDUSTRY SOLUTIONS

future ready business processes, applications and technologies across all

industries. Ensuring that customers are future ready involves leverage

Wipro combines its knowledge of technology, product, processes and

Social, Mobile, Cloud, and Analytics and the integration of these with their

expertise in industry solutions to create enterprises that work seamlessly.

existing business processes. Wipro also has an innovative upgrade solution

Wipro has strong vertical exper tise and offers solutions across

"Wipro EasyU" that will help enterprises to move to the recent versions of

Banking & Financial Services, Telecom, Automotive, Manufacturing & High-

Oracle Applications and enable them to adopt new technologies.

Tech, Retail & Consumer Goods, Utilities, Engineering and Construction.

03

FUTURE READY
PROCESSES
WIPRO OFFERINGS ON ORACLE FUSION APPLICATIONS
Wipro has made significant investment in Oracle Fusion Applications &
Oracle Fusion Middleware, partnering with Oracle to jointly develop critical
solution components on Oracle Fusion Applications, to help facilitate
customers migrating from earlier versions of Oracle applications to Oracle
Fusion Applications.

Wipro recently completed the

WIPRO'SVALUE PROPOSITION

implementation of Oracle
Fusion Applications for a Utilities

Oracles PeopleSoft application to Oracle Fusion Applications

Partnered with the Oracle Fusion Applications development team for design reviews,
code validation (pre-general availability reviews) and system testing

Financials implementation
anywhere in Asia.

Development of integration adapters to enable co-existence of Oracle Fusion

Applications with other product lines

customer in Singapore.This is
the first ever Oracle Fusion

Co-development of a migration tool-set enabling clients to efficiently migrate from

Dedicated infrastructure as part of the Wipro Ozone Lab to drive Oracle Fusion
Applications adoption through proof of concepts, prototyping & demos

ORACLE FUSION APPLICATIONS

Wipro SprintHR
Rapid and Predictable Oracle Fusion Human Capital Management (HCM)
SaaS deployment
Wipro SprintHR is a rapid and predictable Oracle Cloud HCM and Cloud
Talent Management deployment, solution addressing the customers pain
points like lengthy implementations, organizational distractions or
costly overruns.

Oracle Fusion HCM capabilities combined with Wipro's extensive

experience in optimizing and integrating cloud based solutions will
give customers the benefit of a modern HCM SaaS solution that

Wipro SprintHR provides solution to rapidly and predictably implement

can help reduce time to value.

Oracle Fusion HCM and Oracle Cloud Talent Management onto Oracle

- Gretchen Alarcon,Vice President, Oracle HCM Strategy.

cloud on a SaaS-based model. Leveraging its strong relationship with Oracle

and co-development experience on Oracle Fusion Applications, Wipro
SprintHR provides approximately 50% savings in time-to-market and effort
from the customer in the deployment of cloud HCM and cloud
talent management.
04

Wipro Pathfinder

It provides a one-stop solution for companies evaluating ERP solutions. We

help companies use the tool to assess the right product, decide on

Choose your Best Fit ERP Solution

an upgrade or re-implementation path or to stay put and provide indicative

Wipro Pathfinder is the first roadmap decision support tool that promises

timelines and requisite effort. A sample customer list on how Pathfinder

a quick and scientific assessment of roadmap choices for customers context,

has made a difference to the customer is given below:

and delivers inputs to build their business case.

Client

Existing landscape

Client Description

Global Financial

About USD 25 bn company with

conglomerate

50,000+ employees located across the

based in Europe

globe with total assets under

management of USD 1 trillion

Oracle PeopleSoft v 8.9 for

HCM and Financials
Bolt-on Applications
Oracle Taleo
Multiple 3rd Party Applications

Fortune 200

About USD 15 bn company with

Energy Company

5000+ employees with interests in

based in USA

Natural Gas, Petroleum & Electricity

Oracle E-Business Suite v

11.5.10 for financials
Oracle PeopleSoft v 8.9
for HCM

Marine

3rd Largest marine classification with

Oracle E-Business Suite

classification

3000+ employees

v 11.5.10 for HCM and

Society in USA

Financials

Options Considered

Upgrade to Oracle PeopleSoft v 9.2

Implement Oracle Fusion On-Premise
Implement Fusion SaaS
Co-exist Oracle PeopleSoft and
Oracle Fusion Applications

Upgrade Oracle PeopleSoft & Oracle

E-Business Suite
Re-implement Oracle PeopleSoft &
Oracle E-Business Suite
Co-existence with Oracle Fusion SaaS
Continue As-Is
Upgrade Oracle E-Business Suite v 12
Implement Oracle Fusion
Co-exist Oracle E-Business Suite and Oracle
Fusion Applications
Continue As-Is

Wipro Offering on Oracle Taleo

Practice- Accelerating
Talent Management on the Cloud

Indicative Client Portfolio Representing

our Diverse and Extensive Oracle Taleo
Implementation and Integration Experience

Oracle Taleo is one of the industry leading products in the recruitment and

Leading France-based multi-national corporation that specializes in

electricity distribution, automation management and produces
installation components for energy management - Global Taleo
implementation by Wipro across 69 countries

Fortune 500 financial services firm in US Wipro executed the

Implementation and integration of OracleTaleo with Oracle PeopleSoft

Leading atomic energy agency Wipro helped the customer with

Oracle Taleo adoption roadmap and proof of concepts (POC) for
recruiting, on boarding, performance and learns modules. Global
Implementation in progress

talent management space, and Wipro has emerged as the premier global
System Integrator in terms of Oracle Taleo implementations, competency
and trained/certified resources.
As a preferred Oracle Taleo Implementation Partner, Wipros level of
Oracle Taleo expertise is second-to-none. We have our own Oracle Taleo
instance plus one of the largest team of Oracle Taleo consultants. Our
strong team of Oracle Taleo certified experts has been providing best-inclass professional assessment, implementation and support services along
with multilingual customer support to organizations around the world.

Oracle Fusion Middleware &Technology

Wipro helped a leading telecom
serviceprovider in Africa to achieve
enhanced functionality, leading to
robust business functions and enabled
faster alignment to business needs,
through smooth inter-application

Wipro offers proven solutions on Oracle Fusion Middleware and has vast experience in
working with global customers, enabling seamless efficiency in adoption of advanced technology
across the enterprise helping them achieve their business objectives. Wipro provides solutions
across the middleware technology domains enabling rapid deployment of business critical
applications with lowTotal Cost of Ownership. Some of our solutions are:
Wipro Real-time Integrity and Security Assurance Platform (WRISP)

integration and continuous support in a

Wipro Integration Migration Framework for Oracle Fusion Middleware

Hub and OpCo model.

Wipro Reporting Framework

05

MOBILITY
Over 5.3 billion people i.e. 77% of the world's population are now on mobile.

While there are good examples of innovative use of mobile technology from

This rapid proliferation of mobile technology allows for faster, cost-effective,

a customer-facing perspective, most businesses are yet to evolve the right

enhanced-capability devices along with a growing eco-system which often

strategy to fully leverage mobile technologies.

overwhelms decision makers in taking the right steps to leverage this

technology to drive their business results.
While a vast majority of organizations have taken the 1st step with
Bring-your-own-device (BYOD) policies in place, very few organizations have
progressed beyond the messaging apps for their mobile workforce.

ORACLE APPLICATION DEVEL

OPMENT FRAMEWORK(ADF) MOBILE

ORACLE SIEBEL OPEN UI RECHARGE USER EXPERIENCE

Wipro's Oracle Service Offerings has mobile solutions to make

To respond to the need of broad support of clients and devices, to ease

enterprises future ready. The solutions being built on hybrid technology

deployment, and to improve user experience for end users,Wipro along with

leverage Oracle Application Development Framework (ADF) Mobile

Oracle is building a Mobile solution on a new standard based, Open Client

to extend enterprise applications to mobile.

Oracle ADF Mobile with Wipro's solution enhances end-user experience

which uses a single framework to meet the demand for a variety of CRM
service processes for Hi-tech and Manufacturing Industry customers.

across Oracle E-Business Suite, Oracle PeopleSoft, Oracle JD Edwards and

Oracle Siebel CRM. The ERP agnostic solution works seamlessly across
Oracle ERP platforms and devices providing real-time and offline data
access through support, both on device and browser-based mobile
applications with a rich user interface.

For a Global Life Sciences Company, Oracle Siebel CRM Application has
been used by Medical Representatives to reach out to Physicians,
Opinion Leaders and Medical Organizations across the world. This
Application is now available on iPads/Tabs.

For a large banking and financial services company, Wipro is building

Oracle Mobile ADF mobile solutions for sales organization.

06

ANALYTICS
Enterprises today need insight into processes and results that will drive the

Management, we help customers derive valuable insights, make

right decisions to deliver sustainable business performance. Business leaders,

informed decisions and drive revenues by harnessing and leveraging

who master the process to capture, store and translate enterprise wide data

enterprise information.

into actionable business insights, will continue to outperform competition.

Wipro's Analytics services, help customers accelerate enterprise wide
performance through smart, agile and integrated analytical solutions and
frameworks. By bringing together the combined expertise of Analytics,
Business Intelligence, Performance Management and Information

We offer comprehensive services across:

Business Analytics Helping customers derive actionable insights

across key aspects concerning their customers, products and services

Mining Operations Intelligence

enabling them to make quicker, accurate decisions

Mining industry as a whole is highly volatile and prone to be affected by many

Business Intelligence and Performance Management

output due to equipment breakdowns, lost production, inefficient asset

Enabling customers improve operational efficiencies, drive

utilization. As part of a comprehensive solution to address the industry

transformation and change management initiatives by monitoring and

challenges, Oracle and Wipro came together to co-develop a solution based

managing performance

OUR OFFERINGS

Information Management Providing customers a competitive

edge through improved management of information

Wipros focus areas for Oracle Hyperion are:

Oracle Hyperion Planning, Oracle Essbase and Oracle Hyperion

Cost and Profitablity Management(HCPM) on Oracle Exalytics

Performance optimization and benchmarking

Lower total cost of ownership

Hyperion Profitability and Cost Management

Account Reconciliation Manager

Upgrades to Oracle Hyperion 11.1.2.3

Oracle Hyperion on the cloud

factors. The key challenges currently facing the industry are variable mine

on the Oracle suite of products. The solution Mining Operations Center,

encompasses the following key components:

Mining Operations Center Platform

Excel Templates to populate the data from non Oracle Enterprise

Resource Plannings

Pre-built Oracle Warehouse Builder(OWB) scripts to upload the data

Data Model to capture the key data elements

Prebuilt reports and dashboards

Oracle Oracle Real-Time Decisions(RTD) to address the key business

use cases like Equipment Failure Prediction

The solution delivers Production efficiency improvement by nearly 25% and

provides cycle time improvement of around 15%.

Through our comprehensive Oracle Hyperion offerings, you can derive

valuable insights, improve your visibility and build agility into your entire
decision making process. It's this agility that your business requires to thrive
as financial conditions continue to change.

07

Some of the other key Solutions are:

1.

answers to known and unknown questions from structured as well as

unstructured data sources. The solution can be used as template for

Migration of Oracle Business Intelligence(BI) to Oracle

similar development projects.

Exalytics Environment
More and more customers are looking to leverage the power of Oracle

2.

The tool developed using Excel macros is used to report data lineage

huge performance benefits.

from physical layer to presentation layer of the Oracle BI metadata

Data discovery using Oracle Endeca Information Discovery

repository.The tool is being enhanced to show the lineage for Informatica

(OEID)

as well. It enables user to customize the output of the lineage tool.

6.

Oracle BI Design Document Generator

Oracle Business Intelligence Enterprise Edition(OBIEE) or structured as

Oracle BI design document generator is a browser based tool that creates

well as unstructured data discovery and analysis.

a low level technical design document from an Oracle BI metadata

Retail Master

repository.The tool is compatible with all versions of Oracle BI. It saves ontime required for technical design document generation. It generates

A multi-domain Master Data Management(MDM) solution configured for

100% accurate and up-to-date documentation.

Omni-channel commerce, includes data models, workflows, integrations

and data quality dashboards.
4.

Oracle BI Data Lineage Tool

Exalytics for its support of in-memory BI, high density visualizations and

Implementation of Oracle Endeca Information Discovery along with

3.

5.

Online Retail Business Interaction Trend (ORBIT)

With the online retail trend catching up and number of retail and deal
based websites coming up, customer satisfaction becomes critical.
A mobile customer now has more information he gets in a single page
than before. The same customer acts as a source of information through

7.

Upgrade Analyzer Tool

Wipro's proprietary tool that helps analyze the complexity of OBI
application and presents findings in intuitive way. The tool also
recommends the path to take during an Oracle BI upgrade. It Helps to
suggest the best upgrade path to customer depending on the complexity
of their implementation.

direct interaction such as call center survey, website survey and indirect
ones such as comments on social media (Twitter), review comment on
products page or comments on blogs. The solution can help discover

08

ENGINEERED SYSTEMS
Oracle Engineered Systems combine best-of-breed hardware and software components with several transformative technical innovations. The
engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance.
We at Wipro have been an early proponent of engineered systems and have successfully delivered their benefits to several of our customers.Wipro
offers a range of services across consulting, implementations, consolidation, migration, testing and maintenance of Oracle Engineered Systems. A few
of our key offerings are listed below:
Oracle Exadata
Wipro being the market leader offers Oracle Exadata management services
to its customers. Wipro offers end-to-end services on Oracle Exadata,
starting from planning, initiation, sizing, procurement, commissioning,
migration and support services.

Strategy Formulation and Procurement

Exadata Migration Services

Strategy Formulation and Procurement

Environment Assessment and

Requirement Elicitation*

Strategic Planning for Seamless Data Migration

Segregation of Roles and Responsibilities

Sizing and Hardware

Procurement*
Installation and
Configuration*
Collaboration with Oracle as
Diamond Partners**

Features Enablement and Best Practice

Configure HR (RAC) and DR
Backup and Recovery Setup

Monitoring and Troubleshooting

Patching and Upgrading Exadata

Performance and Resource Benchmarking

OS, Storage and Database Patches and Policies

Continued Service Improvement

Database as a service (DBaaS)

Oracle Exalytics

DBaaS enables users to request database services and consume them

Oracle Exalytics implementation framework, this framework has been

specifically designed to help customers port their existing Oracle BI
implementations on Oracle Exalytics and take advantage of the Hardware
boosts. The framework takes two different routes based on whether the
customer is also implementing Oracle Business Intelligence
Application(OBIA) or not.

on-demand. Allows user to scale up or down depending on their workload

and understand the cost of services delivered, establishing accountability for
consumption of resources.
Credentials include
For a major telecom provider in Africa the Wipro team was involved in an
infrastructure redesign of the applications, web and database tier and
it included a database migration and compression of existing database.
Database was migrated to an Oracle Exadata X2 appliance which resulted
in an improved performance and memory utilization by 40%, reduced CPU
utilization by 10% and 60% savings in energy consumption and update of data
warehouse improved by 3x.
For a healthcare major in the US, Wipro prepared the architecture blueprint
and migrated their databases onto Oracle Exadata. This resulted in a 2x
improvement in database performance and 35% reduction in
memory utilization.
Wipro partnered with a leading bank in US, to help them migrate their legacy
IBM platform to Oracle Exadata for Workbench Client Portal, which services
their clients worldwide. The results included an increased database
performance along with improved speed of data delivery by 10x utilizing the
smart scan storage and caching technologies.

Credential: Leveraging this framework the Wipro team just concluded

a proof of concept for a Global Hi-Tech major where we successfully showed
a performance improvement of approximately 63X by migrating the existing
Oracle BI application and Oracle EssBase on to an Oracle Exalytics platform.
Oracle Exalogic
SOA on Demand It is a pre-fabricated solution offering powered
by Oracle Exalogic Elastic Cloud platform. The offering includes optimized
virtual instances - both single and clustered - for Oracle Fusion
Middleware platform.
Credential: Wipro is working with a Retail Major in the UK to help them
improve their Oracle applications performance by leveraging the Oracle
Exalogic platform.The suggested solution along with Cloud Control will help
the retailers IT organization implement their own Private Cloud as well
as employ a usage-based charging across business units. It will also allow faster
time to market of new applications by allowing a template-based launch
of services through pre-built templates, which capture the service lifecycle.
09

UPGRADE SOLUTION WIPRO EASYU

Rapid and Efficient Upgrade forYour Products Available for Oracle E-Business Suite, Oracle PeopleSoft, Oracle Siebel CRM,Oracle JD Edwards
There is an increasing trend of organizations wanting to upgrade to the next version of Oracle Applications. This is driven by many factors including business
regulatory needs and/or technical/cost reasons including de-support and availability of latest versions. Customers face challenges in defining right approach for
upgrade and speed to upgrade. Customers are looking for a fast, efficient and result oriented upgrade.
Wipro EasyU, a breakthrough innovation by Wipro, is an upgrade tool that promises a quick and comprehensive impact analysis of Oracle landscape and
automated upgrade of custom components.Wipro EasyU provides easy-to-understand, accurate, reliable information, which enables customers to make the right
decision, when upgrading to Oracle Applications.

Key features of Wipro EasyU are as follows:

Automatically captures:
Customizations of various objects
Actual usage patterns of various elements
Critical application information
Dependency between objects
Provides Detailed Insights Like:
Impact on reports, forms and related tables
Objects affected

Automate the Upgrade activity for Developer

(Oracle E-Business Suite & Oracles Siebel CRM)
Auto scan the custom code
Suggests solutions for replacing impacted objects
and script conversions
Automatically applies suggestions and compiles the codes
The Developer Module is devised as a standalone Java tool that assists the
developer by performing automatic upgrade of custom components.
This additional module automatically scans and replaces affected objects,
minimizes errors, improves quality, builds repositories, accelerates retro
fitment and offers cost benefits.

Object categorization simple, medium and complex

10

Key Benefits of Wipro EasyU:

Wipro EasyU accelerates the upgrade process and frees the customer
from the normally tedious process of upgrade. Some of the most
significant impacts are:

De-risks upgrade projects and provides more predictability by making

it accurate, reliable and enabling repeatability every time

WIPRO OZONE LAB:

STATE-OF-THE-ART LAB TO
SHOWCASE OUR FUTURE READY
BUSINESS PROCESSES
As businesses look to recalibrate directions to keep up with the times, IT

Accelerate upgrade assessment and upgrade execution, saves 40%

enabled transformation solutions assume enormous significance.

time and effort in technical upgrade assessment

Wipro has conceived OZONE (OracleZone) an interactive Oracle

Support across the lifecycle of upgrade Assessment to Attain

Efficient Resource planning and Project management

Automated upgrade of custom components helps in reducing overall

upgrade program timeline by 22%

solutions laboratory. The lab, which is housed in the Wipro Bangalore

facility is based on the concept of 'Labs on Hire' and is also available as
a Lab on Cloud. The purpose and intent of the laboratory is to provide
customers a 'Test Bed' to find Oracle enabled solutions for their
business needs.
The OZONE lab is helping Wipro customers with:
Assessment of Oracle applications capabilities to solve business

Customer Speak

pain points

We are very impressed with the reduction in assessment

Provide re-usable Oracle assets which can be used to build a

time frame as well as better planning enabled by using the

business case for actual implementation

tools associated with Wipros Easy-Upgrade solution for

Oracle E-Business Suite.

Proof of Concepts on Oracle Fusion Applications

- Andy Nallappan, CIO Enterprise Applications, Global Hi-Tech

Company.

We are very pleased to be working with Wipro in this

upgrade project and the progress we are making. In Wipro
we have a partner who understands our industry and has
proven expertise across the various modules of this suite.
We are working jointly to implement a robust and cost
effective solution of our company.
- Richard Myers, Oracle Upgrade Project Manager, Global
Utilities Company.

11

CUSTOMER EXPERIENCE
Global Enterprises are fast embracing the digital space and are reshaping

from seamless and intelligent customer experience, and also improve

the way consumers discover, interact, collaborate and deliver value from

customer satisfaction and employee productivity. Wipros Customer

their products and services.The current customer experience eco-system

Experience services help enterprises convert this digital vision into

demands a seamless integration of consumer, partner and IT systems.

IT reality.

Enterprises are looking for integrated approach that will help them align
their investments with their customers' most pressing needs.
Wipro CX solution, empowers enterprises with key building blocks to
build tomorrows enterprise that caters and delights the next-gen
customer base. Wipros cutting edge CX solutions, deliver business
capabilities which enable organizations to generate profitable revenues

WIPRO CX VALUE PROPOSITION

User experience assessment and modeling
Wipro suite of platforms and services helps enterprises enhance
customer experience by:
Delivering consistent omni-channel user experience
Enabling multi-channel commerce
Enhancing customer satisfaction and loyalty

Single view of customer across channels that maximizes sales

and service revenues through intelligent and consultative selling
Experience optimizers include business process assessments
and business process re-engineering and automation
Actionable customer insights using predictive intelligence models
across cross-channel data spanning store, social, web and mobile

Wipros Customer experience suite comprises of the following platforms and services:

Wipro CX-Automotive After-Sales solution for delivering Industry leading Customer Experience in Automotive After-Sales
Service & Warranty Lifecycle

Wipro, together with Oracle, has conceptualized a solution offering for the Automotive Original Equipment Manufacturers (OEMs), NSCs, Importers,
Dealers and Dealer groups to manage and deliver a seamless integrated customer experience to vehicle owners throughout the post- sale, after-sales
service and warranty lifecycle.
The integrated CRM solution encompasses customer service contact centers, vehicle owner portals, real-time vehicle diagnostics through telematics,
repair center, technical collaboration between the repair center & technical assistance center, social CRM and Social Media integration, warranty claims
process and settlement, supplier recovery, failure analysis,Warranty performance management.
Wipro is enabling a Global Motor Sports manufacturing powerhouse transform their after sales service operations, by Stream lining their warranty
administration and claims processing.We have helped in reducing the cost for warranty transaction by 30%.
The solution stiches together several Oracle products including Oracle Siebel Automotive CRM, Oracle Warranty Management, Oracle Siebel Dealer
Portal, Oracle Siebel, Oracle Marketing, Oracle Policy Automation and Oracle Business Intelligence (BI).

12

CX for Delivering Cross Channel Customer Experience for Banking

Wipro, together with Oracle, has conceptualized a joint offering for cross channel customer experience for Banking.The solution developed by Oracle
addresses multiple use cases including customer online evaluation, cross channel sales optimization, Marketing Lifecycle Management.
The solution is built with integration between Oracle Siebel Call Center, Oracle Sales Cloud, Oracle Eloqua, Oracle RightNow, Oracle Business
Intelligence Enterprise Edition (OBIEE), Oracle Endeca Information Discovery, Oracle RealTime Decision(RTD).

For a large banking and financial services company,Wipro is building ADF mobile solutions for sales organization.The solution will provide the client sales
team with Contact Management, Deal Management,Activity and Call Reports and Client 360 DegreeView.

WIPRO REACH DIGITAL MARKETING PLATFORM

It is becoming imperative for Enterprises to leverage digital channels such as Social (Facebook, Twitter), Web, Mobile, Email where consumers are spending
increasing time. Enterprises across industries are leveraging the power of Web and Social channels to engage and retain customers.
Wipro helps enterprises implement their digital marketing programs through a robust, scalable and integrated digital marketing platform Wipro Reach.
Wipro Reach enables the realization of marketing goals by leveraging the best practices in the areas of campaign management, multi-channel publishing
management, web content management, digital asset management and social analytics.

INTEGRATED ACROSS
Web

Branding & Marketing

Campaign

management

Multi-channel

marketing &
publishing

Web, Mobile &

Social Analytics

Mobile

E-Commerce

Communication
Customer, employee,

partner and investor

communication

Transpromo/print

separation

360 degree

Social

Digital Commerce
Online shopping
Merchandising
Catalogue management
Up-sell/cross-sell

promotions

communication

E-mail

Collaboration
Partner, vendor, supplier

collaboration

Social collaboration
Unified communication

and collaboration

Mobile
Social

Digital Marketing Platform

For an Oil E&P Major, Wipro helped bring about control & standardization in communication across the global content publishing platform, by helping
them listen and respond to social buzz and influence perception. Wipro helped in Annual cost savings of US$ 10M in managing application & technology
infrastructure.

13

WIPRO OFFERINGS ON ORACLE RIGHTNOW

Wipro has strong capabilities in Oracle RightNow and deliver the

Wipro has strong expertise developed over years in Product evaluation,

best-in-class exper tise, through our talented resource pool of

Implementation, Support and Testing & Consolidation. Also, the Point

professionals, who are consistently trained on new technologies and

solutions Email & Chat integration, Cloud monitoring, Self service &

multiple industry applications.Wipro has more than 100 Oracle RightNow

Customer portal, Knowledge management, Customer survey and

CX consultants worldwide, as well as experienced professionals across

Analytics & Reporting are an area of expertise for us.

industry specific solutions in BFSI, High Technology, Retail & CPG, Telecom,
etc. and RightNow certified Sales and Pre-Sales teams.

WIPRO ORACLE-RIGHTNOW SOLUTIONS

Oracle
Siebel-Oracle
RightNow
Integration
Solution

SMS
Integration

Oracle
RightNow
CRM offline

Wipro
Bulk FAQs
Check Links

The solution connects Oracle RightNow multi-channel CX capabilities with the robust sales, marketing and order
management capabilities of Siebel CRM. It alternatively introduces an additional channel support of social media,
chat, email, etc. using RNT without worrying about losing a 360 degree view of the customer on account of
multiple applications

Wipros SMS Integration provides an instant update to customers about any enquiry, order, opportunity, etc. using
Wipros RNT to SMS solution

The Oracle RightNow CRM offline solution allows the staff members to work with Oracle RightNow sales even
when they are not connected to the Internet. Sales people can create leads and opportunities while they are
offline, which is a critical functionality for any representative

The Wipro Bulk FAQ Check links solution uses RightNow connect APIs to read FAQ report and publishes list of
answers with a check for broken links in HTML and URL answers. It keeps your knowledge base broken link free
with just a click.This functionality applies to hyperlinks and links to other answers as well

A comprehensive digital marketing platform supports an enterprise's end-to-end marketing operations, including Branding & Marketing, Communication, Digital
Commerce and Collaboration.

14

INTEGRATED INDUSTRY SOLUTIONS

15

BANKING &
FINANCIAL SERVICES

The banking and financial services industry is constantly evolving thanks to

consulting, business analysis, implementation, development, system

increased complexity in the business conditions and intense competition.These

integration, data migration & testing and continuous support for Oracle

changes have spawned several opportunities as companies gear themselves to

FLEXCUBE and Oracle Financial Services Analytical Applications (OFSAA).

handle regulatory compliance, rising total costs, operational efficiencies, multiple

customer touch points and increased customer expectation.

Wipros banking and financial services practice has partnered with over 50 of
the worlds leading banks, including 4 of the top 5 global banks. Our expertise

Wipros solutions across retail, enterprise & investment banking, regulatory

with a wide range of core banking and banking analytics platforms along with

risk & compliance, channels, payments, lending, mortgage and wealth

our unique quality methodology, the Wipro Way (a combination of Six Sigma,

management address transformational changes for banks. Wipro offers an

Lean, Kaizen and CMM) help banks achieve greater agility, enhanced efficiency

overall program management and a wide spectrum of services ranging from

and unmatched business value.

Reduce Total cost of

Ownership

Utilize proven

Core BankingTransformation Services with Oracle FLEXCUBE

Wipro has extensive capabilities to provide comprehensive support to banks and financial
institutions in implementing strategic core banking transformation projects using Oracle
FLEXCUBE. Wipros services capability helps banks to implement core banking solutions faster at

methodology for

an optimized cost and achieve quick wins across the project lifecycle.

accelerated implementation

Wipro is working as implementation and integration partner with a leading US Bank for their

Achieve delivery excellence

global expansion to multi countries using Oracle FLEXCUBE.

16

Risk and Finance Transformation Services with Oracle Financial

Services Analytical Applications

Enterprise Finance Modernization with Oracle

Wipro brings extensive experience to assist financial institutions achieve

Wipros offerings on Oracle Financial Services Analytical Applications

their Finance Modernization objectives, leveraging Oracles portfolio

(OFSAA) helps financial institutions to meet Basel II compliance, prepare for

of products such as Oracle EGL, Oracle Financial Accounting Hub(FAH),

Basel III, address internal compliance needs, meet all analytical needs in the

OFSAA EPM, Oracle Hyperion and Oracle Business Intelligence

areas of enterprise performance management and customer analytics and

Enterprise Edition.Wipros solution for finance modernization consists of:

develop a single analytical data warehouse.

Oracle Financial Services Analytical Applications (OFSAA) and Oracle
Financials Accounting Hub(FAH), enabling the bank to move into
advanced credit risk framework and automate regulator y
report submission.

Oracle Financial Services Analytical Applications (OFSAA) EPM suite

and the profitability solution
Oracle ERP solution portfolio which includes Wipro Pathfinder, Wipro
EasyU and FAH accelerator
For a Global Bank, Wipro helped in consolidating its primary Oracle
PeopleSoft General Ledger (GL) import and posting data from rest of

Wipro Easy U Oracle Financial Services Analytical Applications

the other 50+ countries in a very short span of time.Wipro re-looked

Wipro solution for an accelerated Oracle Financial Services

into all the Oracle PeopleSoft processes like end-to-end ADB ledger

Analytical Applications upgrade

processing, Revaluation process, Data partitioning, etc. and fine-tuned

Banks are expected to upgrade to Oracle Financial Services Analytical

them one by one.

Applications 7.x to overcome challenges like huge set of data, need for an
integrated web based analytical application. The new Oracle Financial
Services Analytical Applications platform will also allow the banks to choose
from a host of integrated applications ranging from performance
management, risk management, governance and compliance and
customer insight.
Wipro offers Wipro Easy U OFSA solution to banks who are existing OFSA
users.The Wipro Easy U OFSA will enable the banks to automatically assess
the degree of customization and identify potential roadblocks. Post
assessment, the migration of data/metadata is completed with minimal
manual intervention by the Migrator.

17

COMMUNICATIONS

Wipros Communication group is centered on providing a full range of

required to compete with the Over-the-top (OTT) players. Whereas

services to the community of global Communication Service Providers

Wipro brings its global best practices, pedigreed consultants and reference

(CSP). From providing strategic consulting for undertaking large scale IT

frameworks for an integrated Telco IT solution. Oracle Communications

and process transformations to managing the operations and management

provides the best-in-suite technology to realize meaningful solutions for

of complex B/OSS IT platforms, Wipro has established itself as a leading

customers problems.

provider of professional services to CSPs across the globe.

Put together, Wipro and Oracle Communications have successfully

The biggest challenge for CSPs today is to transform their legacy IT

delivered some of the worlds largest and most complex Business Support

platforms to support the next generation business models, and agility

Systems (BSS) and Operational Support Systems(OSS) and Session

Delivery Platform(SDP) transformations till date.

BusinessTransformation with Wipro RAPIDS

Wipro RAPIDS, standing for Rapid Application Integration and Deployment Solution, is a pre-integrated
Wipro commissioned a

reference solution through which unique use cases on the Oracle Communications B/OSS and SDP stack are

platform which

demonstrated. The solution enables demonstration of Wipros point of view on how Communication Service

guaranteed predictable
results, enabling the

Provider (CSP) challenges with respect to BSS and OSS IT processes and systems can be alleviated.
RAPIDS provides a risk free path for BSS and OSS IT transformation, and enables a faster time to launch by up
to 30% for greenfield CSPs. For brownfield transformations on the other hand, RAPIDS enables

customer to meet SLA

up to 20% faster time to launch due to the assets, business processes and integration accelerators that are part

and QoS requirements

of the reference solution. RAPIDS in leveraging the design principles and solution capabilities offered by Oracle

for their enterprise

customers on the basis
of proven RAPIDS
reference

Communications Rapid Offer Design and Order Delivery(RODOD) solution and Rapid Service Design and
Order Delivery(RSDOD) solutions, allows CSPs to optimally leverage legacy infrastructure and launch new
products and services by up to 50% faster.
We implemented Rapids for a Tier-1 Telco in Asia. RAPIDS not only helped to accelerate the program through
its existing IT assets, business processes and integration accelerators to enable a launch within 2 months of
design phase, but also helped the customer implement best practices and automation to handle 80+ product
variants across various IP andTDM.

18

Telecom Asset Management Solution

The Telecom Asset Management Solution from Wipro addresses the
key business challenge for any CSP by tracking assets and their costs
across the entire lifecycle from the point a customer places an order.

Oracle Procurement and Oracle Asset functions.

Wipro enabled a major B2B network services provider in Thailand
in fulfilling complex order management needs across the enterprise,

It is a completely workflow driven solution that provides

by enabling comprehensive management of services and assets

an integrated view of assets from Customer to Sales

across sales, procurement, billing, maintenance, financials

to project/operations to post-sales billing and service. The solution

and closure.

has a pre-built integration using Oracle ERP and Oracle Supply

Chain Management solutions this is between the Oracle Order
Management, Oracle Project Management, Oracle Project Costing,

Wipro is in process of utilizing this solution to streamline supply chain

and asset management processes for a leading telecom provider
in South Africa.

Wipros Telecom RPOS Solution

The challenge for the telecom retail industry lies in streamlining
processes, integration of real-time inventory and reduction
in operations costs. Wipros Telecom Retail Point Of Solution (RPOS)
addresses the telecom retail provider challenge by completely integrating
the POS outlets to the back/central offices and providing
a consistent view of the inventory. Wipros solution is built on Oracle
Retail applications and works on top of Oracle ERP.

Wipro has enabled a leading B2C Communication Service Provider

in Malaysia with a comprehensive end-to-end Point of Sale system
(across front office, central office and back office), replacing painful
management of existing disparate systems. It has helped streamline
the existing processes of Payment Collection and Stock Issuance
enhancing user productivity and improving returns on investment.

Finance Back Office Solution

Wipros finance back office solution is a complete toolkit that rapidly

for the telecom industry. It can be used to rapidly analyze and design

deploys a Finance Back Office solution specific to Telecom B2B & B2C

a finance back office solution for a telecom customer. The solution

customers (works more seamlessly along with the TAM & TRPOS

encapsulates financial process and configuration expertise from Wipros

solutions).

top 30 telecom customers.

It is an accelerator toolkit built over Oracle E-Business Suite.

Wipro is enabling a leading telecom services provider across Africa

The solution consists of detailed finance blueprints and telecom

with an accelerated framework for financial back office

scenarios built on the ARIS platform.The solution is enhanced to include

implementation, from invoice to pay to credit to cash across several

all major accounting process scenarios, variations, and best practices

countries in Africa.

The alliance with Wipro and Atheeb has been built over time such that both companies have reached an important juncture
where IT systems are ready to support business and make an impression in the SaudiTelecom market
Craig Humphreys, VP - Information Technology,
Atheeb Telecom Consortium.
19

MANUFACTURING

ORACLE WARRANTY MANAGEMENT

The global Manufacturing Industry, is entering a dynamic phase that

Wipro partnered with Oracle to co-develop a Warranty management

is expected to bring significant transformation to the industry players and

solution for the Discrete manufacturing industry covering Automotive,

their consumers. Some of the major shifts underway are increasingly digital

Industrial equipment, Hi-Tech, Consumer appliances, etc. The solution

consumers, Advanced manufacturing (3-D printing, Robotics),

is a customer centric solution developed on the industry leading Oracle

and Connected world (Connected vehicles, Internet of things, Connected

Siebel on-premise Platform. The solution covers the complete warranty

equipment, etc.)

value chain Warranty product administration & set up, claims

Wipros Manufacturing & Hi-Tech Business Unit, is well positioned to enable

global manufacturers reap the benefits emerging from these industry shifts.

creation & submission, claims validation & adjudication, settlement, supplier

cost recovery, return parts authorization and tracking.

Wipro has developed innovative patented solutions addressing areas such as

Wipro is assisting a global diverse motors sports equipment and marine

after-sales service & warranty management, remote monitoring,

product manufacturer on their After sales service transformation journey

Telematics & connected vehicles, etc leveraging some early investments

upgrading their call center solution, and integrated with the Oracle Siebel

in Big Data & Advanced Analytics, Connected equipment and Machine

Warranty Management solution. Major business benefits expected

to Machine (M2M), and Intelligent Manufacturing areas.Wipro is a specialized

are savings from Warranty claims reduction, Decrease in operational costs,

partner of Oracles solutions for Automotive and Manufacturing verticals.

Increase in revenues through cross-sell/up-sell of Extended warranty

contracts and the contracts duration.The solution leverages Oracle Siebel
Warranty management, Oracle Siebel CRM, Oracle Business Intelligence
Enterprise Edition, Oracle Endeca.

20

UTILITIES

ORACLE CUSTOMER CARE AND BILLING

Wipro has established an Oracle Utilities Customer Care and Billing
(CC&B) product lab and a CC&B Center of Excellence for Oracle. The
CC&B product lab focuses on development of point solutions and Proof of
Concepts (PoC) for the Utilities industry and the CC&B Center of
Excellence focuses on the development of industry standard solutions and
knowledge management to leverage best practices across projects.
A few of our Oracle related engagements around customer care and
billing include:
A leading energy supplier in Ireland
The program delivered a customer care and billing solution to provide
a flexible and scalable platform for the customer to compete in the
domestic and C&I segments of the gas and electricity markets in
Northern Ireland.
Wipro is one of the first Oracle Global System Integrator (SI) to specialize in
Oracle Utilities Customer Care and Billing and the first 3rd party certified
training partner. We have a long history and extensive experience of
delivering more than 40 engagements around Oracle Utilities products.
Wipro and Oracle Utilities have initiated two co-development initiatives
around Utilities in 2012.

SMART METER SOLUTIONS FOR

UTILITIES
Smart Grid and Smart meters are the buzzwords in the energy and utilities
industries today. As we see increasing demand for Smart meters, it has
become essential to provision end-to-end integrated process flows between
the utility service providers and meter companies who provide Advanced
Metering Infrastructure (AMI).
Wipro and Oracle Utilities, are jointly developing solutions which will act
as the software connector between third party AMI head-end systems
and various Oracle software applications such as Oracle Utilities Meter Data
Management, Oracle Utilities Customer Care and Billing and Oracle Utilities
Network Management System. This connectivity is essential for utilities that
are implementing smart meters, often as part of Smart Grid projects, in order
to achieve optimal benefits via automated business processes.

Worlds leading operator of water and utility services

Provide implementation suppor t for their Oracle Utilities CC&B
implementation in China and USA. Wipro carries out all the CC&B
development work for the customer. Responsibilities include interface
development to external systems like Meter Management, Payment Systems,
General Ledger, Bill Print Systems, Concession Management, Credit
and Collection agents, External Invoice Management Systems, etc.

ORACLE CUSTOMER CARE AND

BILLING (CC&B) BEST PRACTICE
TEMPLATES FOR UTILITIES
Wipro has developed best practice Oracle Utilities CC&B templates for
electricity and water utilities, which will enable our customers to implement
Oracle Utilities CC&B solution faster and better. The templates come with
pre-configured processes and ready-to-use customizations that support best
practices in the industry. The templates are expected to significantly reduce
time-to-market and costs by accelerating design, development and testing
phases and by reducing the delivery risk. Apart from core processes
of customer management, metering, billing, fieldwork, payments
and collections process, the templates cover the peripheral areas, but very
important areas of bills and letter printing and presentment, multiple channel
integration for consistent customer experience and multiple
payment channels.
21

LIFE SCIENCES

Transforming business models and the increasing pressure of the industrys

Wipro has substantial experience in supporting global supply chain initiatives

regulatory demands, require companies to be equipped with new business

implementing ERP applications (Oracle JD Edwards), Oracle Product

models and solutions that will deliver superior outcomes. The Life Sciences

Lifecycle Management(PLM) tools, enterprise compliance management

industry is buffeted by major challenges in the form of increasing focus

applications, ELN and controlled records management solutions (Oracle

on patient centricity, digitized data from multiple sources, greater competition

Siebel CRM) in a validated environment.

from generic versions and the shift in demand from developed nations
to emerging markets.

Wipro RapidTrials
Wipro Rapid Trials solution
reduces TCO by 30-40% by
addressing key clinical trials
challenges

Wipro has partnered with Oracle to offer industry-recognized Wipro Rapid Trials (WRT) solutions,
to improve the clinical trial management productivity and meet individual needs of a sponsor or
CRO through a new innovative business model.
WRT solution reduces TCO by 30-40% by addressing key clinical trials challenges. It enables
effective end-to-end clinical studies, with a built-in regulatory complaint security model for data
access and storage.

22

Clinical Collaboration Portal

Clinical trials make up a large part of R&D expenditure, with Phase I and

II accounting for around 37% and Phase IV another 13% of the total
R&D costs.With declining R&D productivity, pharmaceutical companies
need to find ways to reduce R&D costs.

Centralized access to all relevant information, structured or

unstructured

Documentation and online applications by investigational sites

participating in a trial Wipro CCP is a highly secure, cloud-based

Wipros Clinical Collaboration Portal (CCP) reduces the clinical trial

productized solution to help sponsors, CROs, clinical sites and

cycle time by 20-30% through:

regulators to improve collaboration capabilities for multi-region

clinical trials.

Predictive Analysis

Wipros Predictive Analysis will help predict occurrence of AE/SAEs, reduce wastage of study medicine and the impact of revenues.

23

RETAIL

The retail industry is characterized by intense competition and at the same time grapple with narrow
Average Benefit in
excess of USD $200
Million for the
customer per
implementation

margins and rapidly changing consumer needs.To enhance shopping experience for customers, retailers are
constantly looking for ways to empower staff with tools.
Wipros solutions across the Oracle stack give us an unique opportunity in creating an everlasting business
impact for the global retailers.Wipro is a leading integrator of Oracle Retail solutions.
Wipro Retail has over 16+ years Oracle Retail SI experience and 600+ dedicated consultants spread over 4
Delivery Centers (Porto, Portugal; Curitiba, Brazil; Bangalore, India; and Atlanta, US). We have successfully
delivered 50+ projects which includes 23 end-to-end RMS implementations across 30,000+ retail
stores globally.

Oracle Retail Merchandising System and Oracle E-Business Suite Integration:

Wipro is uniquely positioned to integrate Oracle Retail Merchandising

Processing of invoice payments, adjustments, and write-offs

System with Oracle E-Business Suite Financials to provide customers a

between Oracle Retail Invoice Matching and Oracle Payables and

comprehensive end-to-end business process based integration solution.

Oracle General Ledger

The Solution automates the following:

Processing of Inventory Valuation between Oracle Retail

Merchandising System (Stock Ledger) and Oracle General Ledger

Wipros solution helps in increased merchandising operations

productivity and financial control. The solution provides increased
operational efficiencies for inventory valuation, revenue recognition,
and merchandising procure-to-pay.

Processing of Revenue Recognition between Oracle Retail Sales

Audit and Oracle General Ledger

24

Wipro WholeSales / Franchise Expertise

Wipro has co-developed a service offering for wholesalers

offering with the obvious advantages of the deep knowledge of the

and franchisers together with Oracle. It provides an Accelerator tightly

Solution, relevant under standing of the wholesaler s'

integrated into the Oracle Retail Merchandising System (RMS) instead of

and franchisers' business processes as well as challenges and proven

requiring a customization to retrofit their business processes.The benefits

experience with wholesale and franchise customers.

are immense Oracle Retail customers will be able to leverage pre-built

functionalities while being able to perform and view wholesale and
franchise operations in an optimized manner with reduced
implementation and support costs.
Wipro is recognized by Oracle as a Prime Implementer for this service

Wipro delivered an efficient scalable Enterprise Wholesale

Merchandising and Logistics solution to a Bolivarian Mission
established in Venezuela, streamlining all processes through a
common tool set, which will allow the organization to meet its
strategic objectives.

OTM in a box (Oracle Transportation Management)

The OTM in a Box solution, helps clients reduce operational expenditure

visual process flows incorporated with best practices and tools and

through improved freight planning. This solution is especially relevant

utilities for master data management, in a gold instance that

considering rising fuel costs that practically require logistic providers to

can be rapidly deployed.

offer better transportation planning to optimize costs.

Wipro has helped a major European Retail to reduce operational

The solution has accelerators for Business Process Mapping

expenses by 15-20% and reduce the FTE count by 10-15% through

and Requirement Analysis that can be efficiently used during package

improved freight settlement processes.

software implementations. It includes pre-defined L0-L3 process maps,

Wipros Next-Generation Oracle Retail ASM services

IT leaders need a solution which can reliably manage organization's

most experienced Oracle Retail support and transformation

IT services, provide them regular updates, help cut IT 'run costs' and

partner, providing customized support services from dedicated

enable them to focus more on strategic IT change topics. Wipro's

support teams to shared services models. Over the past 17 years, a

next-generation Oracle Retail Automatic Storage Management

highly specialized team supported all versions from V6.5 to V13 on a

services are designed to help IT leaders do exactly this achieve IT

24*7 model and built accelerators to help enhancing the quality and

resiliency, be cost-efficient and drive business alignment. Wipro is the

robustness of the solution.

25

PUBLIC SECTOR

Government agencies have seen an increased need for improving and

Wipro has solutions around Oracle enterprise taxation management

developing their information technology landscapes. As a consequence

and Oracle Business Intelligence applications for Public Sector. Wipro's

of the financial crisis, there is great pressure to reduce cost of IT

flexible and robust delivery models will assist government agencies with

operations. Governments are hence looking at consolidation,

budget reductions mandated by government leaders.

vir tualization, shared services, use of non-proprietary solutions and

other cost-cutting actions to achieve this.

Tax management solutions for Federal and State tax authorities

The Oracle Enterprise Taxation Management application is currently

The objective of the co-development project is to produce critical

targeted to Federal and State tax authorities that administer taxes,

business enhancements to Oracle Enterprise Taxation Management.

duties, and fees on behalf of their constituents. Oracle and Wipro

The solution will help State and Federal tax authorities to better

have initiated a joint development initiative for an asset-based

design and manage tax forms, manage tax payers complaints

taxation solution targeted to Municipal Governments.

and significantly enhance the technology framework to provide

a robust platform for scalability.

26

Analytics for Tax Authorities

Wipro and Oracle are jointly developing a solution, to help tax

and Oracle Business Intelligence Enterprise Edition (OBIEE).

authorities in monitoring their Key Performance Indicators (KPIs)

The solution will extract and transform data from Oracle

for operational performance improvement.

Enterprise Taxation Management and populate an analytical

The solution is based on Oracle Business Intelligence Applications

for Public Sector. The solution footprint will include Oracle

dimensional design data model and dashboards for public tax

and revenue management authorities.

Enterprise Taxation Management, Oracle Data Integrator,

27

APPLICATIONS UNLIMITED
Wipro provides application services across the entire Oracle product spectrum including E-Business suite, PeopleSoft, Oracle Fusion Applications, J D Edwards,
Siebel, Edge Application services.

WIPRO SERVICES FOR ORACLE

E-BUSINESS SUITE

WIPRO SERVICES FOR ORACLE

PEOPLESOFT ENTERPRISE

Wipro has a successful record of 350+ engagements in Oracle E-Business

Wipro offers customers end-to-end consulting services, from strategy

Suite including large implementations, multi-country rollouts, upgrades

formulation, to development and deployment, to maintenance and support

and application management services across key industries. Wipro has

for Oracle PeopleSoft.

successfully completed 80+ end-to-end Oracle implementations across

the globe, including the Americas, EMEA and Asia Pacific. Customers
include a spectrum of industries including Retail, Consumer Goods,
Technology, Utilities, Oil and Gas, Manufacturing, etc.
Over the last three years, Wipro has offered Oracle application services
to over 50+ new customers, in addition to offering new services
to existing customers. These services include Oracle E-Business Suite
release 12 upgrades, re-implementations, Green Field Implementations
and Support engagements.

With 875+ consultants, Wipro has successfully delivered business value

across 200 Oracle PeopleSoft Enterprise engagements crossing multiple
process areas.

92% of customers rate us in the highest percentile for customer satisfaction

96% of projects delivered within budget and timeline

93% transformation projects delivered better than agreed business Key

Performance Indicators(KPIs)

Together with Oracle, we have been working across multiple business

sectors to deliver their products in partnership. Today we are undertaking
several large scale Oracle E-Business Suite release 12 upgrades across the
world together, even using Oracle Consulting as part of our wider team.
Similarly the strength of the relationship has led to Wipro undertaking
co-development work on some of the latest Oracle products, either from
our own base in India or alongside Oracle Manilla. Overall we are able to
demonstrate first class understanding of the Oracle product set, a
knowledge which will be placed at customers disposal to ensure that
optimal solution is designed and built for the customers business.

28

WIPRO SERVICES FOR ORACLE EDGE

APPLICATIONS SERVICES
Transportation, Logistics and Trade Management Services
Wipros dedicated Center of Excellence for Oracle Transportation
Management (OTM) has been at the forefront of developing and delivering
logistics solutions on a global scale. Wipro is one of the few certified partner

WIPRO SERVICES FOR

ORACLE JD EDWARDS
Wipro has a dedicated and strategically focused Oracle JD Edwards (JDE)
practice, one of the largest Tier -1 Oracle JD Edwards practices amongst
Indian SIs with global presence. It has 800+ Consultants and 40+ active
engagements across North America, LATAM, EMEA and APAC. Wipro has
extensive experience in delivering large multi-year JD Edwards
transformation programs requiring 30 to 200 Oracle JD Edwardss

to Oracle on OTM 6.2 and offers end-to-end implementation solutions;

We have successfully delivered OTM implementation & support
for Manufacturing, Hi-Tech, Retail, Energy & Utility Industries.
The OTM CoE is focused in building point solutions imbibing industry specific
processes and best practices.This solution offers pre-configured OTM along
with enablers like L0-L3 business processes, data collection templates and
tools for data conversion & data upload to OTM which helps in reducing the
implementation efforts by almost 25-30%. Wipro is the first to implement
OTM solution for a large disk storage manufacturer.

consultants per program.

Oracles Demantra

Some of the key solutions are:

Wipro has been developing solutions leveraging Oracle Value Chain Planning
applications enabling organizations to increase efficiency across their value

Oracle JD Edwards Instance Consolidation Solution

Oracle JD Edwards EnterpriseOne Accounts Payable Invoice

services from process discovery, consulting to actual configuration and build

Automation

of Oracle Demantra and other value chain planning modules.

Oracle JD Edwards EnterpriseOne Configurable Network

With live and reference able customers including some big and marquee

Computing Automation

names, Wipro stands out in the Oracle value chain planning areas. The

WIPRO SERVICES FOR

ORACLE SIEBEL CRM
Wipros Oracle CRM Practice is a leading global provider of CRM solutions. It
focuses on designing and deploying Oracle CRM solutions whose success is

chains.Wipros expertise in Oracle Demantra spans across a whole gamut of

distinction of having co-developed the configure to order functionality with

Oracle as par t of Oracle Demantra 7.3 Release also stands
as testimony to Wipros focus towards Demantra.
Wipros solutions for OracleValue Chain Planning(VCP) are:

Supply chain planning, demand management, optimizing inventory

measured by the achievement of desired business outcomes in operational

and network optimization by leveraging Oracle Advanced Supply Chain

production environments.

Planning and Demantra Demand Management

The practice has in-depth knowledge of leading Oracle CRM products and

Configure-to-Order demand planning solution on Demantra Demand

CRM business process design best practices. It has a proven track record of
successfully implementing and integrating CRM functionality with existing
enterprise systems. It has successfully delivered CRM solutions for many

Management for the manufacturing industry

SaaS based solution delivering Oracle Demand Signal Repository along

with on demand analytics for enhanced visibility for retailers

clients across industries. By forming teams with the right mix of functional and
technical consultants, Wipro is able to truly offer holistic CRM services, from
business strategy through solution design and implementation into
operational production support.

900+ experienced consultants

Experience snapshot of 450+ engagements

70+ active engagements

40+ successful Oracle Siebel CRM upgrades

Case study

Deployed a configure-to-order demand planning solution by

extending Oracles Demantra functionality for a US-based global
leader in manufacturing

Optimized the supply chain and inventory for a leading global

producer of heating, cooling & water heating products across the
USA & Mexico
29

BUSINESS ASSURANCE
WIPRO TESTING SERVICE

Software Application testing, has matured from disparate set of validation

activities to a centralized and specialized services catering to Globalization
of software, Compliance, Certifications, Greater adoption of Service
Oriented Architecture(SOA), Web services, Cloud, Social and Mobile
technologies. There is increased emphasis on reduction in cost of testing
and time-to-market through agile approach to software development,
automation, repeatability, re-use and solutions.

WIPRO WISTA FOR ORACLE

APPLICATION TESTING
Wipro WiSTA 2.0 for Oracle Applications, is a comprehensive repository
of Test Assets for specific business processes pertaining to various
industries for Oracle. Standardized business processes are converted to
Business Process Models which can be easily customized to get up-to-date

Wipro offers Testing services to 300+ customers globally, with a 17500+

executable test scenarios and automated test scripts for expedited

strong skilled team across diverse industry segments. Our services

execution. WiSTA 2.0 for Oracle comprises of detailed models for the

are enhanced through specialized practices, Test Lifecycle Accelerators,

core Oracle Processes namely Oracle Financials, Oracle HCM, Oracle

Industry specific point solutions and frameworks with strong alliances,

SCM and Warranty Management Systems. Some of the benefits are:

and partnerships with tool vendors and a comprehensive training regime

leading to deep business knowledge.

Package Application Testing for Oracle is challenging, both in terms
of business process knowledge considering the complexity and size
of projects. Also due to the industry and customer specific customizations

test coverage

Early identification of design defects

Shortened test design timeframes pre-built end-to-end test cases

help in reducing end-to-end test cases development effort up to 30%

of business process it becomes challenging and time consuming to conduct

reliable testing.

Faster turnaround in Oracle implementation testing with enhanced

Reduced effort in application maintenance and regression testing

up to 60%

30

APPLICATION SUPPORT AND MAINTENANCE

Wipro

A Next-Generation Managed Services Offering

Resilient| Cost-efficient | Business-aligned

is Wipros next-generation integrated managed services offering designed to help CIOs achieve
IT resiliency, be cost efficient and drive Business/IT alignment.

These are some of the benefits, Wipro has delivered to customers through
.With 450+ global customers and expertise and IP developed
over years of working with our clients, Wipro has consistently exceeded
customer expectations in managing their IT operations.
addresses infrastructure, application and security
IT operations requirements comprehensively in an integrated or
a stand-alone mode. Be it increasing efficiencies or improving quality of
service,
What can

solution including transitioning, operating and transforming an IT portfolio.

offer you and your organization?

strongly leverages Wipros IP and best-in-class third party

Imagine a near 100% success rate of your IT operations

tools to deliver services as per ITIL v3 best practices framework.

is also flexible enough to be deployed through a

Imagine up to 40% cost reduction on your IT operations spend

Imagine being able to take on ad hoc business changes or a disruptive
competitor anytime

in its integrated mode can provide an end-to-end

combination of on-premise, on-site, off-shore or cloud models.You can be

sure that all business objectives are met despite underlying IT complexities
as well as creating a future-ready IT landscape more responsive to
business needs.

A Next-Generation Managed Services Offering from Wipro

Application
Services

Infrastructure
Services

Plan Transition

Operate IT

Security
Operations
Implement Transformation

delivery engine
ITIL V3

Wipro IP

Best of
breed tools

Cloud /
On-premise
& On-site /
Off-shore

Integrated /
Stand-alone

31

guides organizations through a time-tested operational

2. AUTOMATION of IT processes.

path - geared towards delivering better efficiencies and reaching an optimized

3. Implementation of lean STANDARD operating procedures.

steady state.This is achieved through:

4. Continuous analyses and OPTIMIZATION.

1. Immediate cost reduction through ELIMINATION of redundancies.

Application & Infrastructure

Managed Services
Security Management
Cloud Management Services

Integrated and
comprehensive
services

Saasification, Cloud

Enablement

Standardized Processes for

Assured Services

Application Portfolio

Rationalization
Technology Refresh

Transformation

Process Transformation

Value
Propositions

Business visibility

& Cost takeout

Flexible pricing
models

Multiple Engagement Models

Opex Models

Service Prioritization based on

Variability linked to Business

Business Needs

Growth

Verticalized Solutions

40%

Continuous Improvements

Efficiencies

Move from SLAs to BLAs

28%

Wipro IP, Tools & Platforms

Infrastructure as a Utility

Ticket reduction in 4 Quarters

28% <1%

Deployment failure rate

69% 90%

SLA improvement

Cost reduction

700+

1027
~100%

Activities automated

Standard operating
procedures

Success rate of business processes

75hrs 3.5hrs
56%

Cycle time
improvement

Admin overhead savings

32

WIPRO SERVICES FOR ORACLE APPLICATIONS UNDER

Wipro Services for Oracle Applications under
Business Knowledge

Business Assurance

Transition

Steady State

Wipro Transition Methodology

Wipro Rapid Tx a Wipro
Transition tool
Epilplex a complete

Knowledge repository
Service Analytics for Ticket

Upgrade Assessment & solution to customizations upgrade

Procedure(SOPs) & Task

database & processes

Wipro Known Error Database

(KPI definition, Implementation & monitoring)

Standard Operating

Maintenance & Technical

Measure, Evaluate
& Advise

Business Level Agreements (BLAs) & Business Value Monitoring (BVM)

monitor & Ticket Analytics

Automation for application,

Generation Tool

Eliminate, Automate,
Standardize & Optimize

Service Level Agreements(SLA)

knowledge record & System

Document(SMTD)

Business Improvement & Advisory

Data Management Strategy (DMS) i.e. Data Archive, Purge, Mask & Subset
Easy Diagnostics on System, Process & Interfaces
Expertise to serve better using OEM & OATs

CTI classification &

Advisory + Assessment on Application Sunset & Consolidation

implementation

Continuous Steady State Adoption & Improvements

Wipro EasyRun a Wipro Apps

Monitoring, Business Reporting
& Maintenance Tool

Analysis

Wipro Rapid Tx

Wipro Easy Run

WIPRO RAPIDTX
REDUCED RISK, RELIABLE AND
ACCURATE TRANSITION

Easy Diagnostics

KEY BENEFITS TO CLIENTS

WITH RAPIDTX

Wipro has introduced RapidTx, an ERP reverse engineering tool, which

RapidTx framework enables companies a risk free transition, while moving

mitigates risks and enables a reliable, accurate and rapid transition while

application support services to a more flexible and chosen partner.

ensuring 100% business continuity.Wipros innovative service delivery model

not only helps in reduction of RTB-spend but also helps customers run their
businesses more efficiently.

Other key benefits are:

Reduced risks by reducing dependency on manual interventions

through the Reverse Engineering tool

Decreased involvement of existing IT vendor by 40-50% and reduced

cost of transition

Lists out a comprehensive categorizations of Customizations, Setups

and Usages whereby shifting the focus from what to why

33

WIPRO EASY DIAGNOSTICS KNOW YOUR SYSTEM BETTER

Be it a process, system or technology, an on-time diagnosis becomes the key

Wipro Easy Diagnostics is a revolutionary tool being built to diagnose an ERP

differentiating factor to take corrective measure, plan better and deliver with

system. It uncovers an exhaustive analysis helping diagnose Application,

higher accuracy. Knowing the health of an ERP a multitier application,

Process and Technical constitutions. The tool aims to provide a clear and

diagnosing its critical business processes, application all at one go has been a

comprehensive picture to business on possible bottlenecks, pain areas,

challenge for Customers, IT Services and Consultants.

exception, usage and performance.

Easy Diagnostics Value Framework: Easy Diagnostics helps to analyze and elucidate Health Checks, Usages, Understanding of Pain Areas, Error and
Exceptions, Checking against what is expected.

Process
Health

Application
Health

Technical
Health
Flow
Analysis

Usage
Analysis

Application
Analysis

Performance

Module
Analysis

Jobs
Health

Exceptional
Analysis

Critical
Analysis

Database
Health

Error
Matrix

Workflow
Analysis

Interface
Analysis

Key Benefits to Clients with Easy Diagnostics Solution

Check if the system is performing as expected

Analyze System, Login,Application, Forms and Job Usages

Check Business Process andTurnarounds

AnalysisTechnical Challenges & Job Performances

Business Exceptions & Efficiencies

Diagnose & Analyse interface errors

System Usages and Workflows

Measure Customization Usages

34

WIPRO EASYRUN VALUE FRAMEWORK

A Next-Generation BusinessValue Assessment Solution

Key Benefits to Clients with EASYRUN Solution

Operational dashboards and reports that offer a single view into a companys

The EasyRun solution delivers enhanced business performance. Some of the

business and operational processes is a must for senior executives. Current

tangible benefits are:

tools in the market do not offer a clear focus on business KPI's and key ERP
system health parameters.
The Wipro EASYRUN value framework addresses customers need for a tool
that focuses on the critical aspects of their business such as Business Value and
Process Health. With more than 60 KPIs Wipro EASYRUN is a fact based

proactive monitoring

Improved BusinessValue Performance by 30% through improved KPI

Increased production support productivity through multi-dimensional

views of all related attributes

analysis of existing ERP Data. The value framework is a Next-Gen Business

Value Assessment tool to evaluate Oracle E-Business Suite configuration to
prepare for future process and technology life-cycle.

Improves cost avoidance by 20% through early warning signal done by

Accelerated period end close cycle

Increased User performance and satisfaction

35

BUSINESS PROCESS MANAGEMENT

Customer Centricity and Operational Efficiency are the two foundation pillars for the success of organizations.Wipros BPM services enable you achieve both these
objectives through state-of-the-art IT solutions based on Business Process Management (BPM) and Business Rules Management (BRM) platforms.
For customer centricity, we can help align your business processes to meet your customer requirements, make your process agile to respond to changing customer
needs, monitor the quality of your customers experience and act on the same. For improving operation efficiency, we can help you automate your processes to
reduce cycle time, cut costs and achieve efficiencies of scale.

Wipros INTEGRATED BPM Solution Accelerator

Process Assets

Domain Frameworks

Delivery Accelerators

DOMAIN / PROCESS
INSIGHTS

RE-USE

Process Models

IaBPM

BFSI

QUALITY

ENERGY

FATCA
Rules Offering

Complaints
ManagementPRIM

PRIM

Wipro BPM Services Portfolio

BPM Advisory

BPMS

Case Management

BRMS

Process Transformation

Technology Consulting

Process Analysis

36

SMART RULES TRANSFORMATION

BPM [INTELLIGENT AND ADAPTIVE]

BPM METHODOLOGY

Wipros SMART Rules ver 1.0, a rules transformation framework, offers

Wipros off shoring model is unique among the larger players in

methodologies, guidelines, best practices, tools, templates and checklists

the security consulting space. Wipros strongest technical

to enable clients in their Rules Modernization journey.

capabilities were in application security and identity and access

SMART provides a Systematic and Modular Approach for Rules

management

Transformation across the following phases - Rules Harvesting, Rules

Forrester Wave: Information Security And IT Risk

Rationalization, Rules Roadmap Definition, Rules Implementation

and Rules Governance

It encapsulates Wipros lessons learnt and vast experience from multiple

and complex client engagements

It provides agility, convenience, and consistency in user experience

in adapting to new rules as well as making changes to existing ones

Consulting*
Identity and Access Management (IAM) projects have been recognized
by analysts, vendors and customers for their quick Return on Investment.
Without the right implementation strategy, some IAM projects can become
complex and time consuming.
IDAM-in-a-rack is a solution framework developed by Wipro on all leading
IDAM products and tools including Oracle Identity Governance Suite

BPM [INTELLIGENT AND ADAPTIVE]

BPM METHODOLOGY
BPMs, intelligent and adaptive methodology, is a proven approach that
provides phase-wise, BPM solution implementation. This encompasses BPM
Strategy, BPM Product Evaluation, BPM Roadmap Definition, Process Analysis
& Discovery, BPMS Implementations and BPM Continuous Improvements.
The methodology is supported by a suite of artifacts tools, guidelines, best
practices, templates, checklists or frameworks for each of the phases.These

and Oracle Access Management Suite Plus. Its an all-inclusive

package bundled with all required hardware, software and Wipro IDAM
Frameworks for quick rollout. The solution enables seamless integration,
pre-configured compliance reports and quick data migration for rapid
RoI realization.
Case Study
Wipro Factory model for IDAM helps Largest US automaker with
productivity optimization by 22% for addressing application
integration challenges.

artifacts encapsulate Wipros rich experience in implementation of multiple

A Wipro Managed Identity service provides 50% IRR for the Worlds Leading

BPM engagements for more than a decade.

Bank Rapid ROI on IDAM implementation by integrating applications quicker.

Success Story:
Business Process Optimization for a leading Financial Services company in USA
Business process optimization by implementing a customized HostTransformation Solution [HTS], resulting in:

Reliable and assured migration through automated analysis and code modifications

Accelerated migration process 30% reduction in time-to-market

Significantly lower cost and at minimal/no risk automation eliminates all human errors

Reduction in re-factoring cost with a productivity gain of 25%

37

WIPRO SPECIALIZATIONS
AND ADVANCED SPECIALIZATIONS
Oracles Specialization Program allows its most experienced and committed
partners to differentiate themselves in the market place and gain a competitive
edge by spotlighting their strengths and special skills.
Wipro is an Oracle Specialized Partner with 34 Specializations and 8 advanced
specializations.The list is given below:

Specializations
Sr. No.

Specialization

Sr. No.

Specialization

Oracle JD Edwards EnterpriseOne CNC

18

SPARCT4-Based Servers

Oracle CRM OnDemand

19

Oracle Solaris Cluster 3.x

Oracle Hyperion Financial Management 11

20

Automotive

Siebel CRM 8

21

Oracle Utilities Customer Care and Billing 2

Oracle Database 11g PerformanceTuning

22

StorageTekTape Libraries

Oracle Essbase 11

23

Oracle GlobalTrade Management 6.2

Consumer Goods

24

Oracle Linux 6

Natural Resources

25

Oracle RightNow CX Cloud Service 2012

Professional Services

26

Oracle PeopleSoft 9.1 Financial Management

10

Oracle Business Intelligence Applications

27

Oracle Application Integration Architecture 11g

11

Oracle Real Application Clusters 11g

28

Oracle Database 11g

12

Oracle Hyperion Planning 11

29

Oracel EBS R12.1 Financial Management

13

OracleTransportation Management 6.2

30

Oracle EBS R12.1 SCM

14

Oracle Exadata Database Machine Models X2-2 and X2-8

31

Oracle SOA Suite 11g

15

SPARC Enterprise High-End M-Series Servers

32

Oracle PeopleSoft 9.1 Human Capital Management

16

Oracle Fusion Financials 11g

33

Oracle PeopleSoft PeopleTools 8.5x

17

Oracle Solaris 11

34

SPARC Enterprise Entry and Mid-range M-series servers

38

Advanced Specializations
Sr. No.

Advanced Specialization

Sr. No.

Advanced Specialization

Oracle E-Business Suite Financial Management

Oracle SOA Suite 11g

Oracle E-Business Suite Supply Chain Management

Sun SPARC Enterprise Entry -Midrange M-series servers

Oracle PeopleSoft 9.1 Human Capital Management

Oracle Application Integration Architecture 11g

Oracle PeopleSoft PeopleTools 8.5x

Oracle Solaris Cluster 3.x

Oracle Database

The specializations provide Wipro with the following advantages over

its competitors:
1.

Preference by Customers

Extend our market reach and expand our revenue opportunities across
the breadth of Oracles utilities customers

3.

Recognition by Oracle SalesTeam

Specialized status now provides customers with proof that Wipro will be an

Wipro has been recognized by Oracle Sales team for investing time

insightful, knowledgeable partner, who is an expert in the defined product

and resources to develop significant expertise in Oracle Utilities

or industry area and able to work with them to develop and implement

Customer Care and Billing and has proven its capabilities by gaining the

specific solutions.

specialized status in utilities domain.

2.

4.

Differentiation in the Market

Wipro now holds a powerful Oracle branding that will accelerate it to:

Differentiate from the competition through our proven in-depth

expertise in Oracle solutions

Access to additional resources

This enables Wipro as a partner to gain access to the specialization benefit

packs which includes sales, pre-sales tools and resources to close more
business and build competencies.

Find new opportunities through the power of our proven capability

39

About Wipro Ltd.

Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions, to enable its clients do
business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through
Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services,
a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving
clients across 57 countries.
For more information, please visit www.wipro.com

DO BUSINESS BETTER
NYSE:WIT | OVER 140,000 EMPLOYEES | 57 COUNTRIES

CONSULTING | SYSTEM INTEGRATION | OUTSOURCING

WIPRO TECHNOLOGIES, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE - 560 035, INDIA. TEL : +91 (80) 2844 0011, FAX : +91 (80) 2844 0256, Email: info@wipro.com
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