Del 1 :

Cleve schlee, CEO of Pret a Manger.

In England, US, Hong kong, soon in Paris. The sandwich are made everyday
without additives and preservative.
The service is very attentive. Pret employee are known for addressing customers
with sincerity and passion. (she greeted him enthusiactically and asked about his
day)
The CEO wants growth but without compromising the value of the company.
163 shops in London
Twin shop (resto trop petit livraison par trolley dun autre magasin plus grand plus
loin)
HUB and Spoke strategy for regional cities (point central qui sert les autres
regions)
Julian Metcalfe, Sinclair Beecham, found pret a manger in 1986, because they
coulndt find a good sandwich in London. After 10 years they had 100 shops in
England. They hired Andrew Rolfe (from 2001-2003).
Sold 1/3 to MCdonald. MCDO pushed pret to expand, 16 shops in NY in 2 year
period. They failed to adapt to the US customers preferences (drip coffe overs
espressos and lattes.
SChlee became CEO in 2003. He worked in HK, Australian north America. ITsu in
London. Before starting CEO he knew pret co-founder.
They closed 6 of the 16 shops, they closed the Japanese part and wanted to come
back to the original values, fresh and friendly service.
MCDO sold they part to Firm Bridgepoint in 2008 and bought the majority stake
for 345 million pounds